I ordered a lighting fixture from them online, and the color description was totally inaccurate. I had to pay $136 to ship back, plus a 15% restocking fee. And damn, do they not care at all. Buyer beware. read more

I purchased an open-box light fixture and it came without the bulb. There was a box for the bulb, but it was empty. The installation sheet says bulb is included. The manufacturer states it's a proprietary bulb I contacted Foundry by email and was told the bulb was not included and I could get one at Home Depot. I replied with a screenshot of the installation sheet saying it was included and that it was proprietary. Foundry again replied to say get it at Home Depot or a couple of other places. They also informed that it was an open box item. Yes, it was, and here is the statement on their site re: open box: CERTIFIED OPEN BOX Our open box lighting fixture has been thoroughly inspected and certified to meet high-quality standards. While it may have been previously opened or lightly used, it has undergone a rigorous evaluation to ensure it functions perfectly and meets all safety and performance requirements. You can purchase with confidence knowing that this fixture is backed by our certification, guaranteeing its reliability and value. Maybe the bulb can be replaced with a big box store item, idk. I ended up ordering one from the brand (Sonneman - which referred me back to Foundry and upon our third exchange, finally said it was available on their site). Side note: Sonneman also pointed out that I purchased an open-box item. They have a similar open-box guarantee on their site, so I don't get it. Bottom line: foundry's response time was good, but they clearly don't stand behind their product guarantee and in my case didn't provide accurate product information. I will not buy from them again. They have a nice selection of products, but other places carry them as well read more

If I could give Foundry Lighting a worse review other than a "1" I surely would. Before you purchase you should know that they do not stock lighting! It comes directly from the manufacture and they are a middle man. I ordered from three lighting stores while building my home and this is the only company i have had problems with. It had been non stop! Now I have sent back two pendants that are Visual Comfort. They were sent together exactly as i received them. They have waited months to refund my money and now only refunded only one with a poor excuse that the other one has not been processed. Run from this company as they are unscrupulous and will rob you blind! I spent over $11,000 with them! I also had to pay over $100 in shipping fees! read more

Light came and won't fit - went to return it and they charge a 20% restocking fee, and you have to get your own return shipping label. What a rip off, only company I know to charge a restocking fee, but also its a super high restocking fee. never buying here again and am writing to warn people they hide a bad return policy in the fine print. Not worth the risk you won't like the light when you see it in person. buy from somewhere else! read more

Love this shop. I'm an interior designer and I find they have so many great manufacturers displayed as well as catalogues of quality products. The staff is so helpful too. Will try to work with your budget!! read more

We did a complete remodel on a fixer upper in Santa Barbara and I am so thrilled we stumbled into Foundry. Sarah spent hours with me, thoughtfully looking at plans, measurements and photos to help me with an overall plan for our fixtures. They're gorgeous! And her service has been impeccable from start to finish! read more

Foundry Lighting - Love the kitchen fixture! - Lighting Fixtures & Equipment Near Me - Los Angeles, California

Been waiting for 2 lights since February, going on 4 months. Every time I contact them, the "availability" date gets pushed. Unless you don't need the fixtures for a year, I'd look for other vendors. Will update this once received... read more

Foundry Lighting - Missing lights... - Lighting Fixtures & Equipment Near Me - Los Angeles, California

Sarah has been very helpful. A few years ago, I purchased a bunch of fixtures for the outside of my home and overall I've been very happy with them. When I had some issues with some of the fixtures, they were very willing and quick to help me. I would definitely go back there again. read more

If I could give 0 stars I would. Their return policy is absurd. They show ONE picture of the lamp. ONE angle. Then they ship you a lamp where the cord is literally stapled to the back of the lamp and CHARGE YOU 15% restocking fee, PLUS SHIPPING to return an item they did not accurately display. The customer service emails were downright rude. I will tell everyone who will listen to NEVER purchase from them. read more

I had a horrible experience with ordering from Foundry Lighting and I will never purchase anything from them ever again. I ordered several items that totaled over $5,000 and decided to return 2 of the items (identical lamps). We opened the first box, looked at it without even packing it and knew immediately that the lamps wouldn't work. So everything was still packed in new condition. It took over 2 weeks of frustratingly excessive emailing back and forth for Foundry to process our very simple request to return the lamps. Although I live right by the NYC showroom, I was required to pay to ship the lamps back to Visual Comfort. This not common--but fair. However, I have a huge complaint that they would not process the shipping through their business like every other company normally does. Instead, I had to pay rack-rate shipping, and because the 2 lamps were packed in 4 boxes (lampshades separate), it cost $350 to return them via UPS. In addition, they charged a restocking fee. So in the end, it was an excessively expensive experience. All in, it took several HOURS and a lot of money to get the lamps returned. It was silly, frustrating, and unprofessional. In the future, I will stick to ordering direct from visual comfort or Lumens, capital lighting, etc. read more

Return policy is shockingly poor. Trying to contact someone to initiate the return is difficult and it just gets worse from there. I had to wait a number of days to have my return approved, before I was even provided with a return address - no return label provided by Foundry. There is a restocking fee of 15%. Shipping costs to be paid by customer, but returns will only be accepted if you make sure a signature is requested and provide tracking details to Foundry. I have never had to go through such a process to return goods. Unless you are 100% certain you will be keeping the item, stay away from this company. read more

I do not recommend Foundry Lighting. Products take forever to ship even when in stock. An order of wall sconces finally arrived, I had to order elsewhere and reached out to return.. I received the following from Brittany Johnson after given all the return instructions sent the following email "I discussed your order with our return team and my manager and unfortunately, per our return policy: - Orders with items in quantities of 3 or more units will be subject to a return review. Depending upon the item and the manufacturer you may be charged a restock fee or have the return denied. https://www.foundrylighting.com/policies/refund-policy However, to further assist you, we can contact the manufacturer requesting for a return exception.Please note that there are no guarantees with return exception inquiries. In addition, you will be responsible for a 20% restocking fee as well as shipping the item(s) back at your own cost." ....what in the - this is total BS. So not only do I have to pay shipping back, they might not accept, and if they do they'll keep 20%! read more

Foundry Lighting - Lighting Fixtures & Equipment Near Me - Los Angeles, California

I bought 3 Modern Forms Argo LED lights from these people in 2021. On July 6, I contacted them about a faulty light because it has a 5 year warranty. It is now the end of September and I still haven't received a replacement. Here is one of the conditions: Items must be non-installed and in new condition. So apparently you are supposed to keep the lights in the original box and never install them, otherwise you invalidate the warranty. Update: Just received a replacement light Oct 6. Shouldn't have been this difficult. Changed rating to 3. read more

This is the worst company on all the internet. First, they make impossible to change your mind after buying the items. even If the item is " ready to ship " but is on back order. They will tell you can cancel because they already shipped the items, although they didn't. Also, they make it so the shipment cannot be refused, even if they charge you 50% restocking fees, it cannot be returned or held at FedEx. It is a scam and only consider browsing as a good search engine but DO NOT buy from them. read more

Went in looking for a new light for my mother's bathroom that we were remodeling. They were professional and helped me go over what styles would fit with her house best. We had to wait a few weeks because it was being shipped, but they did inform me the pandemic has still affected the supply chain which is understandable. Looking forward to going back again when I re-do my house. read more

I purchased 3 fixtures in august. Supposedly shipped in the beginning of October. November 14 it shows up. I had purchased new ones because our electrician for our renovation was moving on to another job now they claim their policy is you can't return 3 or more fixtures this is a result of their incompetence and they will not accept the return. They basically stole our money. Tried to speak to a manager but she refused to return our call read more

I cannot imagine how this "business" stays open. I see I am not alone in this estimation. I bought a fixture for a job that was supposed to be custom at a substantial upcharge. When it arrived, it was not the right hanging length, the suspension rod was supposed to be one piece but wasn't and the fixture was supposed to take 60W lamps but was only approved for 40W. It was essentially the standard fixture! After protracted rancorous negotiations, I was refunded the customizing fee but not the freight that should have been free for a standard fixture. They did replace the rod at no charge but this required the same brawling. This, even after I presented them the written proposal they gave me going in. And even this was wrong! In short, their customer service in non-existent. To say that they do not value their customer, is an understatement. The client is clearly seen to be an adversary. NO ONE in the business had a clue about servicing the back side of a deal. The whole transaction smacked of dishonesty and enmity. And to add insult to injury, I used their online store for other fixtures on the same job. Just as bad. And their return policy? A complete insult. I will never use them again and neither should you. They suck. read more

I accidentally placed an order on Facebook! Not sure how it happened. Cancelled the order immediately. was told the order already shipped, which I find impossible, and would have to pay for shipping cost to and from as well as a restocking fee. Now I'm stuck with the ugliest lamp that I never wanted. read more

Do not order from them! I've placed several orders none of them actually shippe...complete waste of time.

I don't know how to give negative stars however this is by far the worst company I have ever dealt with. I specifically asked the return policy and mentioned our intention of ordering two lights to return one. I was informed returns were free however buyer pays return shipping. They advertise free shipping on orders over $49, is there a light that costs less? Either way, I was told it was no problem to return and shipping costs wouldn't be much. Well $500 in return shipping on an $1800 light is a lot. They hide behind emails, customer service is completely absent. Check their BBB rating before ordering... Total Sham operation. read more

I bought this product from Foundry Lighting: https://www.foundrylighting.com/products/visual-comfort-chc-2112ab-wg-chapman-myers-traditional-ceiling-light-in-antique-burnished-brass Be careful with this company. They're not helpful if there's a problem. This fixture has two pieces of glass to make up the globe. On installation, my electricians broke the top piece of glass, although they said they barely touched, but ok no problem, I paid the $250, waited five months and received the replacement. Now we install again and are standing back to admire and hear a crack sound. On closer inspection, the bottom glass is now cracked and broken. Bear in mind, no one was touching the fixture. I'm now thinking the original glass that was shipped is defective, or something. I contact Foundry again and order the bottom glass, which had to be paid for, $360 this time, even though it broke when no one was touching it. The new piece only took a week to ship. Once it got here, I noticed that the new bottom glass was thicker than the original, therefore making it stronger. My contention is that the original glass was defective. I contacted Foundry and pointed this out and have had no reply. They're happy to charge for replacement glass, but not so quick to address a manufacturing issue. Buyer beware! read more

Foundry Lighting - Lighting Fixtures & Equipment Near Me - Los Angeles, California

Horrible customer service. Items advertised are not what are being shipped. Once shipped, no refunds/returns and very unprofessional to deal with. Do not purchase from them... there are better companies out there. read more

This company is a nightmare to deal with. I received a defective light fixture and have been trying to return it for ~ 1 month now, still with no success. Whenever I call, the person I am supposed to speak to is never available and it takes days for them to reach out to me, if at all. Spend your money elsewhere. read more

I stumbled upon Foundry on my hunt for a pendant light...and had the same reaction as Anna G: WOW! Steven helped me, and I was extremely happy with my experience. I I instantly found a lamp in one of the catalogs that he suggested to me, and was quite pleasantly surprised with the price. I didn't leave with a purchase, but I did have a full-color catalog page on my email before I left, and a very strong possibility of doing business with them soon! read more

ordered a light and it was too large. The return process is not efficient. I have yet to receive a return label for my light---it's been 13 days with multiple emails to customer service. Each email is asking for my continued patience with a window of time to expect the label. Meanwhile, the window of time expires and still no label! I will be paying in full for a light I want to return on this month's credit card statement and once it IS returned, it will be anither 2-3 weeks before my credit card is refunded! I ordered from other on line light services with much better service---won't be using Foundry Lighting again!! read more

I wish I had read reviews before dealing with this company. Ordered something ages ago and it still hasn't shipped. Took them days to return my call. When I finally get a call I tell them to cancel my order and they tell me I have to email someone to get a cancellation. I never heard of having to do that! For some reason the person on the phone can't cancel an order! Never will deal with them again. Not sure how they are in business. read more

BEWARE!! I purchased 3 pendants and a wall mount light from their website when they arrived (an entire month later for the pendants and 6 weeks later for the wall mount) they were no where near as nice as they appear in the photos online so I got in touch to request a return of the pendants. THEY CHARGE A 20% RESTOCK FEE and you pay return shipping for me this means $200+ down the porcelain piss pot. it would be cheaper for me to fly to LA and put this shit back on the shelf my self But seriously what kind of internet business doesn't offer affordable returns? I don't mind paying a restocking fee but a 20% fee plus return shipping is excessive. Majority of mail order / retail websites offer easy affordable returns FOUNDRY DOES NOT!! so you are going to want to be 100% sure you want that light before you buy it and consider that it may not look as good in person as it does in the photo.. in-fact it probably wont. Moreover the "customer service representative" that I spoke with over the phone about the return was very blunt aka rude and unhelpful. I would assume she deals with furious shocked and angry customers daily because of this ridiculous policy so it makes total sense that she was a real jerk because who wouldn't be if they had to deal with that. read more

DO NOT WASTE YOUR MONEY HERE. They will take your money and pretend to ship your items, but nothing ever arrives. SCAM.

Update to my review - my return STILL has not been processed. At this point I consider this to be fraud and am contacting the better business bureau to file a complaint. read more

Foundry Lighting sent me some really lovely wall sconces, only they were not the same as the website had shown. What a bullshit company. They screw up the order and I have to pay $70 bucks to return them to get my money back. As you can see from the reviews - I am not alone. Do not use this company!!! read more

Read their return policy carefully! I ordered several lamps to try out and was charged over $100 in shipping to do the returns. The email correspondence was not thorough and somewhat deceptive. I thought I read on their banner ads that it was free returns within 30 days, but it is very dependent on from what company the lamp originated. Customer service person was quite rude and very short-tempered on the phone. I will not be ordering again from them. I will say that the prices seem good if you know exactly what you want. read more

Do not purchase from Foundry if there's ANY chance you will return the item unless you're willing to pay not only a 20% restocking fee but also all costs associated with return shipping. Further, you will have to make all of the shipping arrangements. I'm a designer and purchased a pair of Visual Comfort Nota table lamps on behalf of a client. The light didn't work for my client as it didn't provide right light in right spot bedside for reading. Foundry will not email a call tag etc. You will need to arrange the shipping and you will pay full retail FedEx, UPS rates. I'm super disappointed by Foundry and Visual Comfort's refusal to arrange the return at their business shipping rate to lessen the pain and expense of a return, not to mention the restocking fee policy which is over the top in my opinion. read more

Foundry Lighting has been one of my go to sources for lighting throughout my career, and now is no different. Sarah and Bart are so knowledgeable and are there to give you as many options as possible. I also shop for tons of lighting online, but when you need that personal touch, Foundry is the place to go! read more

Foundry Lighting could be a possibility for your home lighting needs - however, they make it hard to do business with them. While they have beautiful options, their pricing is high and god forbid you need to do a return YOU have the cover the cost (for me to return to pendant lights it was @ $125 + they charged a 20% restocking fee! So I paid over $250 for lights I returned! Stick to Joss and Main, One Kings Lane and Shades of Light. Beautiful lights and customer friendly service. Sorry Foundry - you've lost my business for good! read more

Wow! Thats your first reaction when you walk into this place. It is sensory overload with all its jam-packed lighting fixtures occupying every square inch of this place. At first its overwhelming so just take a breather and slowly take it in one area at a time. Most of the lighitng is your typical spanish, tuscan, or craftsman style lighting, but they do try to carry a little bit of everything. I would say this is sort of your mid-range price and quality lighting store. Not the most amazing quality but hey, they offer pretty good prices (which is usually all your client cares about anyway ;) ) and most things can come in different finishes, colors, sizes. Plus, the employees are helpful and nice. read more

Do not purchase anything online from Foundry Lighting. Such a disappointing experience. I purchased a high end lamp which was delivered damaged. After contacting customer service, they informed me to only send pictures of the damaged lamp, even after inquiring if I should return it. They then sent me a new lamp. Almost 2 months after I purchased the lamp I received an email requesting the return of the broken lamp, which I had since thrown away based on their request only to send pictures. They then charged my credit card for a 2nd lamp. This company is frauds read more

We bought a chandelier and two matching sconces, spending well over $2000. In the end, all the fixtures work well. We feel like we made a good choice, and, ultimately, the quality of the fixtures is good. That said, the process was not. The sconces arrived first, and quickly. They were is great condition and installed easily. The chandelier arrived much later than expected, and, when it did, the finish was unacceptable, with multiple areas where the gold look like it had been rubbed with black shoe polish. By the way, this is a big fixture....which was another problem. I called three times to get the weight of the fixture, to make sure that it could hang from the existing electrical box. When I was told, three times, that it weighed 80 pounds, I set to work reinforcing the junction box significantly. The previous fixture was less that 30 pounds. When the chandelier arrived, I asked if the deliver guys needed help getting it off the truck. I was told that it wasn't too heavy, that the pallet it was strapped to was more than half the weight. As it turns out, this fixture is not that much heavier than the previous one. I did not need to spend a day reinforcing the junction box. I packed up the fixture, sent it back and was told that there was only one more in stock, which they sent. Gratefully it was in good condition. So, what's my biggest gripe? It's about quality control and attitude. If anyone took a look at that first fixture, it never would have/should have been shipped. When I talked to customer service, they were good about giving me instructions, but there was no apology for the inconvenience. It really felt like I was inconveniencing them. They seemed annoyed. I've gotten way better customer service after buying far less expensive items. So, product gets a 9. Buying experience gets a 4. We just ordered three light fixtures yesterday, from a different company. Hopefully it will be a more enjoyable experience. For me, the buying experience is a significant part of the purchase. I admit that with all the online choices, I was influenced by the trendy locations of the Foundry Lighting retail stores. Lesson learned. read more