The service rep working on the desk are condescending and unpleasant to talk to, namely Steve & Ken... seems to have "short fuses" and not able to suggest a good strategy to fix your car in a timely manner, instead giving a run around of alibis which leads to nothing... read more

Took my wheel in to have a screw removed and have the tire plugged. I went to pick it up a few hours later, they had gouged the face of my brand-new aluminum rim. after being told several times to " trust me". They did own it and sent the rim to be repaired by another shop. When I picked the rim up a second time the gouge was reduced to a scratch and the clamps from their tire machine left indents on the barrel of my wheel in several spots. They said i could deal with the other shop as its not their fault. Avoid this shop at all costs. read more

I've taken my Mercedes ML 550 to Fountain Tire for several repairs and all of my regular maintenance and I have been 100% impressed with the service every time. Steve and Ken in the front go out of their way to accommodate my schedule and it means the world to me to know I am getting honest work done for reasonable prices. And as far as tires go, another shop was selling me tires that needed to be replaced practically every year, grrrrrrrr. Steve at Fountain put some sturdy Goodyear tires on my heavy vehicle for about the same price and im Into year 3 and still have a lot of tread. So I guess I was getting ripped off or at best bad advice at the other place. Like I said earlier, means a lot to have an honest and knowledgeable place to take my vehicles read more

I found the service and the mechanical work to be exceptional. They got me in very quickly considering I didn't have an appointment and diagnosed the problem. They were also willing to work with me to accommodate my budget and to my delight, even did a few extras over and above. Ken, Steve, and the mechanic who worked on my vehicle... you guys are AWESOME! I am truly grateful for your wonderful service and knowledge. read more

I took my gti into here and a young man named josh helped me out a lot. he was a very good and helpful young man with myself being 63 i am not to knowledgeable about new technologies but he was a great help! read more

I have had my tires changed there twice, great experience, Tesla quoted me 600 dollars more for the same tires. Funny I have a much different take on the owner Steve than the other reviews here. It is a busy shop for sure. Lots of Goodyear tires are made in North America so their is no duty when the tires are imported, making them a good value. read more

I had a really great experience after a horrible series of events, which led me hear. The man helping me was friendly, informative and managed to squeeze me to put on my winter tires & get an oil change. Thank you for turning my luck around! read more

I went in to get my tires rotated & was told that they were slammed & couldn't do it. Yet I was the only one there. They then told me I would have to bring it back next week & leave it with them for at least have the day. For a job that takes 10 minutes. Their really happy to take your money when you buy new tires. But not so much when you come back to get your free rotation. read more

Bad experience. The guy in reception desk Steve is RUDE. No customer service at all. He should be working at the bay not the front desk.

Pre-purchase inspection failed to recognize multiple holes in the exhaust (which I knew about beforehand), including one at the upstream O2 sensor which was simply dangling in it's port. Also failed to note glaring leak in the transfer case. They assured me the vehicle had passed with flying colors. Instead this lack of insight has been very costly. The inspection was completed in record time even though I paid extra for a compression test. Makes me wonder how carefully they actually looked at the vehicle beyond insuring that the turn signals worked. I suspect there are more surprises to come. Look elsewhere. read more

These guys tried hard to fix my steering wheel vibration. It wasn't there fault they couldn't fix it but the mechanic opened up the door on the next car and the edge of my $100,000 car door contacted the paint of the van parked next to it. There was no damage done but there really wasn't any apology either. Good shop, good work, bad care taken of my car. I would still go back but I would have a word with the service manager. read more

Biggest scam of a tire/autobody place out there. Let's start off with the "expert" who looked over my car. I only needed one new tire to be replaced. He looks over my car and says "hey do you mind telling me where the damage is?" My friend who is not even a mechanic, my own mother, and myself easily identified it when it became a problem yet this guy couldn't. "Oh, there it is" after I point it out. "You need four new tires now". Wow, you're joking right? Then comes the wonderful estimation. Not only did he not give me a list of suggestions for new tire(s) that I needed, he just gave me the same one I was using WITH an insanely inflated price. "Yeah, these four, plus I recommend this maintenance fee on top of it that our guys do". I went to another place and asked for a quote on the exact same tires. It was close to four hundred dollars less. Atrocious and appalling. Not only that, he did not even recommend the same tires like a tire expert would do. He recommended new, cheaper, and better tires. The only reason this place gets one star is the fact he gave me somewhat of a refund and he filled my tire with air before I left. I would never, ever go here if you know nothing about tires or maintenance. You are just asking to be severely taking advantage of and ripped off. read more

Be warned. This place will rip you off like no other. I used to go this place from time to time but after the last few experiences I will never go back. I recently brought my car there as I was having a coolant leak and overheating issues. I told them it was leaking from the block heater plug (I know because I was under the car and saw where it was leaking from). I asked them to quote for replacing the block heater and stopping the leak. A pretty basic job and a relatively cheap part... So i leave my car there and a few hours later they call back and quote nearly $800, claiming it's really hard to get to the block heater and labour will be 1.5 hours. Plus coolant splashed on the serp belt and that needs to be replaced. Plus the thermostat needs to be replaced (I still don't know for what reason, they couldn't give me a proper answer). I knew I had my thermostat replaced a year or so ago and that I didn't need a new serp belt, but they still wanted to charge me nearly $400 just to replace the block heater. Not believing a word they were saying, I declined all work, and they still had the gall to charge me a $55 diagnostics fee, even though I told them SPECIFICALLY what the problem was when I dropped it off (this is the first time I've ever heard of a "diagnostics fee"). I ended up paying the fee and driving it to a different shop. Final bill from the second place I took it? $109. Car is no longer leaking or overheating and running great. Labour was $34 (0.4 hours) and the part was less than $50. Foutain tire: $800 Other place: $109 Cannot believe how badly these guys try and burn their customers. Sadly they'll get away with it too as most people don't know better to shop around and/or don't have the time. Stay away from these guys if you don't like paying 8x more than other shops. read more

Steve and Ken at this location are great! Ever since having a horrific experience at Kal Tire just down the street, I came to Fountain Tire and would never go anywhere else. Best service and never over charged. Highly recommend taking your vehicle here as well as buying your tires from them! read more

What a hellish experience that was. Got my brakes done at this place less than a year ago. Here we are today, less than a year and under 20k later, and my brakes are warped. I call the place and am told, no worries! It's under warranty! Elated I made the journey back. After sitting there for 45 minutes (and being asked several times when I'm leaving because "this may take a while"), I'm told that yes, indeed my brakes are warped, but it can be fixed they'll just grind the rotors down. I say sure. 10 minutes later he tells me nonchalantly that it's going to be $200 in labour for my two front brakes. I immediately said no, and left. Please don't waste my time by saying it's under warranty, and then mentioning you're charging labour at literally the last second. There goes my entire day, and the plans I had to purchase new tires from this place as well. Ps. Forgot to mention he said I desperately needed new belts in my engine roughly a year ago, and have had no issues/have taken my car elsewhere with no mention of my apparently "VERY OLD AND BRITTLE" engine belts. read more

Beware of this shop. While waiting for new tires to be installed I observed that the two other customers also waiting were alerted to additional work that could be done to their cars. When they changed my tires I was informed that my back brakes needed new pads. A subsequent visit to my regular certified mechanic revealed that I still had 50% wear left on my rear pads! This suspect Fountain Tire also quoted 2.5 hours labour to change a front headlight on my sub-compact car. Later my mechanic looked up the same job and found the standard labour time is 30 minutes. Bottom line: I was lied to me twice in a single visit. If you're from Fountain Tire and your reading this, you might want to investigate this shop before they trash your reputation. read more

I caught a screw in my tire and took it in to get a repair, which I ended up paying $36 for, which I thought was pretty damn pricey but whatever. As I was waiting I overheard a women who had come in for an oil change talking to the guy at the counter. He asks her to come out to where her car is on the hoist and I see them talking in the shop and then they all come back in and go to the counter. They start talking about pricing and I notice that the guy already has a quote made out and quotes her a price of $700 for parts and labor. She's almost in tears and goes out to where her car is now parked in the lot. I pay for my plug and walk out as she's walking back in and I ask her what's wrong with her car. She tells me that they told her that her muffler and exhaust system need to be replaced so I ask her if she was having problems with the exhaust and if it was noisy, etc, and she says no, she just came in for an oil change. I advised her to get a few other opinions before forking out $700 for a problem she wasn't aware she had. Didn't seem legit. read more