The team at Colonial are simply amazing. Theresa and her team are always great to deal with. I have…read morebeen with them for the last 5 years and had to tackle a lot of different projects. I found the people are easy to work with and the process to gain the necessary approvals to complete the work have been seamless and hassle-free!

I have lived in one of their HOA-managed communities for 6 years, not as an owner but as a renter…read more I have recently noticed what appears to be selective enforcement of the CC&Rs, among other questionable shenanigans! After moving in a IH rental property. In no way, shape, or form would I hire this do-nothing company to manage the production of a mayo sandwich, let alone a community. They also look down on renters, even those who maintain their residencies to HOA standards! When I become a homeowner, I expect change from the top down! DNR.

Did the reserve study for our rental property in Oxnard, CA. Excellent customer service. I would…read morevery highly recommend them.

From the owner: Complex Solutions Ltd. provides quality reserve studies for Homeowner Assocations nationwide. Our…read moreoffice locations are in Las Vegas, Nevada, Salt Lake City, Utah, Camarillo, CA, and San Rafael, CA.

The way they go about doing things in this neighborhood is an unsuccessful attempt to manage home…read moreowners and notify them of important meetings and changes, as majority of no shows are by automatic a yes vote in in their democracy. They close the main pool down in the middle of summer in August 2025 and rehab new furniture and pool gate just to have security tell us we're not allowed in. They no longer open the other pool gates that is handicapped friendly and accessible. They don't give proper notices, emails, or written notices for changes and frankly it is upsetting how unkept this complex is for paying HOA that is in deficit! Shame how they had to increase HOA fees because of it!!

H O R R I B L E . If you rent or buy a property you're in for NEGATIVE 5 star service . Water is…read moreCONSTANTLY being shut off WITHOUT WARNING! It's a great thing to come home to . When the water if shut off due to an emergency, not a single email or letter . You try to call them and they send you to voicemail. Doggie areas are all ways full of poop and always out of doggie bags !!!!! Top it off customer service is a solid 0 , their motto is "not my home not my problem" . The HOA fee here is over 200.... I genuinely feel sorry for the owners who pay that fee and get zero benefits. I'll be updating my review with poop pics later :) full of massive flies :) I wonder how they got so big don't you ????

They don't do anything for their properties and even after the purchase of the condo & we couldn't…read moreget our mail key for 2 months they refuse to credit the late fee... which was totally out of hands...they aren't on property soo crazy stuff is happening but I guess that's what we're paying for. I can't even use our parking space.... Since the day we moved in

:…read more September 3rd, 2024/ To: The Health Department and HOA PROPERTY RECORDS OWNER GREGORY J. LOGAN 1621131011120121148100 1405 VERGAS VALLEYDRIVE LAS VEGAS NEVADA UNIT 159 CASA VEGAS APARTMENT HOMES Subject: Immediate Intervention Required for Mold and Rat Infestation at 1405 Vegas Valley Drive, Unit 159, Las Vegas, NV 89119 To whom it may concern, I Am reporting as a concerned citizen. As a responsible citizen, I am writing to report a severe health hazard at 1405 Vegas Valley Drive, Unit 159, Las Vegas, NV 89169, Belonging to Mr. Gregory Logan. On the date of August 29, 2024 approximately 11:00 am My husband, whom I will keep anonymous, was recently asked to provide an estimate for repairing a ceiling that had been damaged by water. Upon inspection, he discovered extensive mold growth and a rat infestation, including widespread feces. He also noted a very strong urine smell, most likely from rat urine, as the rat fesses were very visible, he also observed a cockroach infestation going on to his surprise, the neighbors had not complained this was a long process since it had caused visible significant damage to the unit. When my husband observed the unit was infested with cockroaches, He had to recheck the list to verify the information he was given was correct. Was Logan an Owner Or A Renter to the Naked Eye, this would be interpreted as intentional damage or allowing the dwelling to deteriorate in such a matter. My husband then asked Mr. Logan if the complex was individually owned, to which he responded yes. My husband, even more confused, questioned why, as the owner, he would be so careless. Clueless to his question and I did not mean or intentionally say that tenants are the careless ones, but as the owner, why risk his health and the health of the neighbors surrounding him? On the same date afternoon some time My husband left Mr. Logan important printed information on a report on the dangers of mold to him as well as others. Mr. Logan was also handed information on the health risks associated with rat feces and cockroaches. My concern was not that he didn't hire my husband. Please read this carefully as it is of immediate attention. My husband came home and had this heavy on his mind. He also advised Mr. Logan that he had 24 hours to correct the issues or he would report this to the HOA because it was a health risk. Mr. Logan did not seem worried, and that is where my concern lies. My husband said he would talk to him again. He asked for my advice as his wife, and I advised him to proceed and help him at no cost, free, nothing from his pocket, just to help. We didn't know his situation and agreed on this. We thought he might not have the funds or something came up and he couldn't pay. That is the only thing that came to our minds because sometimes insurance situations or other reasons can vary. So, my husband woke up and left to give the news to Mr. Logan. To my surprise, my husband came home and said Mr. Logan didn't care, didn't want to do anything, and stated he was moving and didn't care. My husband, was very furious, that Logan Didn't care about others My husband had heard kids upstairs and felt guilty he asked Mr. Logan "Do You not care about your neighbors?" He said, "No, I don't, I'm moving soon " and told my husband to leave. It's our responsibility to report and bring to the attention of all surrounding that unit Details of the Issue: 1405 Vegas Valley Drive Las Vegas NV 89169 as follows That is associated with the unit 1. Mold Infestation: o The mold is widespread and has contaminated the air through the ventilation system. o The property owner, Gregory Logan, only wanted to clean and paint over the mold, which is not a safe or effective solution. o My husband refused to proceed with the repair due to the health risks posed to current

Residents and even home owners are being harassed by the president of Falcon Pointe HOA, Ken…read moreSchneider. This association is now managed by https://www.crest-management.com . Issues have been ongoing even when Falcon Pointe was contracted with first service residential. From harassment, looking into windows, to cars being towed, "off driveways". There is constant complaints on the HOA president, and "Code Blue Towing" from tenants, & guests. Code Blue was hired by Ken, the president of the HOA. The reviews on Yelp are nothing but disturbing. Especially during Covid. I myself have had many issues. So I informed my neighbors. They too have been victims of this company. I also checked the BBB and the complaints from code blue towing, as well as new crest management, are a bit concerning. One of my neighbors just had there car stolen from there garage after accidentally leaving the garage open. At least we hope that's how it happened. The stolen car ended up in the next neighborhood which is also falcon pointe which was immediately towed by code blue as that is who is contracted for towing. They were nothing but rude to my neighbor. Code blue withheld the tow address. Ken refused to show footage, until my neighbor went to the management via email. They were also threatened to have parking passes taken away and a meeting to impose fines and possibly get my neighbors thrown out. I also find it interesting how Ken told them he had the power to waive a tow fee, but wasn't going to. Considering the situation, he showed zero sympathy and continued harassing my neighbor who is a victim. Ken also harassed my household and several neighbors. He doesn't like renters. My other neighbor that just moved here, he wanted to impose fines on her saying she was responsible for painting the house and if she didn't within a time limit would be fined. She explained she was low on money, he didn't care and was inconsiderate of the situation, as well as the Covid situation. It was the way it went down. Many residents feel that the HOA president is nothing but terrible. He has not made the community a better place for residents or home owners. All the home owners should speak to tenants and request a meeting as well as file complaint & share your story. Perhaps vote him out. I am aware that home owners have the right to vote in or out members of an association. In some instances even dissolving an HOA or members it if it's hurting property value or residents.

Richard the maintenance guy is always so helpful and gets the job done!! always shows up for us…read moreresidents .. making sure it gets done the right way and in a timely matter !!

We needed our downstairs bathroom fixed Ruby and Richard was on it and got it done within a timely…read moremanner. We had to wait a few extra days for parts to come in but other than that the service was good and quick. Thanks Richard for your hard work and Ruby for making sure it gets done.