Both my dog and bearded dragon passed away and I wanted them to be seen here not at no hospital or…read moreanywhere else and they got back to me pretty quick. They are very empathetic, polite, and understanding and worked with my schedule, and I was most appreciated. The staff was friendly and I'm so glad I came here

Kind, honest people. I over estimated the weight of our dear big boy. They let me know after they…read morehad provided service and refunded the difference. They also returned my call very quickly when I first called to make arrangements. You can trust them for compassionate, professional service.

Everyone working there was so sweet, acknowledged my dog which was so nice. We had so many…read morequestions for what was happening with her and they were so patient and answered everything perfectly. When the doctor came in and told us what was going on the nurse came in after to explain again just to make sure we understood, that was awesome. It was very clean inside, couldn't even tell animals have been. When they took her back to blood work I heard them talking to her, love they took the extra step on caring.

I was referred for this pet hospital because others were booked out. I got an appointment booked…read moreand in 1 hours I was able to get my dog seen. The facility is quite clean and tidy. There was no strong animal smell which can be the case for some pet clinics. They have a nice clean restrooms for guest and the rooms for your pets to get checked is nice. Service: the front desk gal Nancy was very friendly and prompt. She got me taken care of right away. Catalina helped us get in the room and asked some critical questions for the doc. The vet doc was thorough and was empathetic to me. He understood how I felt and was offered a realistic prognosis about my dog. He sympathized that I was having a hard time hearing the news and offered care plans for my dog. There are different plans he can come up with if your budget does not allow. He can definitely work you with. I felt very comfortable with the staff and I felt like they cared about my feelings and what is happening to my dog.

While we were out of town, our precious fur family member, Kirby, faced a life-threatening…read moreemergency that required immediate surgery before we could get back to him. We placed our complete trust in Dr. Peterson and her incredible team, and they did not disappoint. They saved our Kirby, and we will be forever grateful. Throughout the entire experience, they showed compassion, transparency, professionalism, and genuine concern--not only for Kirby but for our family as well. They kept us informed every step of the way, giving us peace of mind during one of the most stressful moments we've experienced. Thank you, Dr. Peterson and your amazing team, for giving our sweet boy a second chance. Your kindness and dedication will never be forgotten.

This was quite possibly the worst, most disappointing experience I have ever had. We took our long…read morehaired dachshund in because she was consistently pooping blood. We were told there would be a wait, which was expected as it is a first priority based place. What was not expected was to be told either pay $165 to wait for hours in a room and then pay an additional $2000 for bloodwork, X-rays, etc. or to just pay the $2000 up front to "skip the line". No vet looked at her, there was no exam, there was not even an idea of what could be causing this or what they would be testing for. After discussing with my husband, we thought we would try to keep her comfortable at home until our vet opened in the morning. We were home for an hour and then our dog began throwing up blood as well as pooping it. I decided to take her back because I was so worried she was getting dehydrated. Her gums were looking pale at this point and the diarrhea and vomit was constant. I took her back in and paid the $165 for the room. They knew why I was there because I had already come in. They had me wait two hours before anyone came in. At this point, my dog had been having bloody diarrhea and bloody vomit for 8 hours NONSTOP. I had to go to the receptionist and ask for dog pads because my dog was getting blood all over myself and all over their floors. I also went to the receptionist after two hours had past and asked if anyone was coming to see my dog. She seemed surprised no one had yet. She went to the back room to ask and that's when I got really upset. Their walls are thin and I heard every word and someone back there had the audacity to say, "Well if she hadn't left we would have seen her already!" This made me extremely upset. I was already heartbroken that I could do nothing for my dog and feeling helpless and sobbing and to hear that was like a slap in the face. So when the vet tech came into the room I was really upset after he told me that two hours later all they would do is the $2000 blood work. I asked if they could get her fluids, anti nausea, ANYTHING TO MAKE HER COMFORTABLE while we were waiting. He refused and repeated what I heard through the walls. That it was my fault I didn't stay earlier. I was even told that I would have to leave her overnight...the place closed at 7 am and it was already 3:30 am at this point. By the time they did all of this testing and got me results and a treatment plan, I could have taken her into her vet that opened at 7:00 am and that's exactly what I did. And that's when I made the decision that I would rather have my dog of 7 years die in my arms at home then give one cent to these people. I got ahold of her amazing vet and they got her in right away, knew immediately that she had HGE based on her symptoms and giving her a BASIC physical examination, and started treating her immediately. I paid $2,800 for EVERYTHING: bloodwork, xray, medications, treatment, hospitalization for three days, etc. When I was being asked to pay $2000 up front at this place with no ideas of what it could be and refusal to start anything that could possibly make her feel any better. My problem was not the wait. Or the order of priority. My problem is that they will not do anything to help your dog when it is clearly in distress and dying without intervention. Fluids are a BASIC essential to vomiting to help with dehydration. So is an anti nausea. Anything to stop the vomiting or diarrhea and then they could have ran every test in the world. On top of that, I was basically shamed into trying to make the best decision for the dog that I love and consider family. I'm so disturbed by this place and how they so clearly prey on vulnerable people in the Central Valley who have no where else to go in an emergency. I will never go here again and I hope you read the reviews on here and make the same decision.

If you can afford prices keep raising. The techs and doctors are respectful and caring to you and…read morethe animals. I never questioned that they were not ok. But I had a feeling everytime I went prices would go up and frequently they did. Im going somewhere thats the cost.

Such an amazing vet hospital! They are so kind and so helpful. We had to put our doggy down, and…read morethey made the process so comforting:) Dr. Rodriguez is amazing, and all the staff as well!

While the circumstances were not good, the service was. She made sure to connect with us. She asked…read morequestions about our dog and made sure we knew this was not easy but given his condition we were doing the right thing. She explained the whole process that the medication would have on his body and gave us plenty of time with him. She also provided a paw print and offered a keychain with his hair in it, no extra charge. I will use her again when the time comes for my next dog if we are still in town. I have recommended her to other people and they appreciated her as well.

Definitely a sad day when you have to fathom putting your family pet down. If you have a family pet…read morelike we did, this is the most calming and peaceful way to put your family pet down. I would say it takes roughly half an hour, talking over your family pet, as they calmly give your family pet a three step process. Dr Martin was very gentle with our family dog Miles and as we spent our last moments with him, she peacefully sedated him, as well as talked us through their process. Instead of putting your dog and your family through the stresses of a veterinary office definitely give A Peaceful Process a call. You can schedule your appointment online and the will work with your schedule. This isn't the easiest review to make but when it comes to your family pets calm and restful passing, as well as your mindset going through losing wha most would say is a member of your family, this is the way to go about that.

I love this place it's expensive but you pay for what you get service is great, my vet is so nice…read moreand always pets my dog Henry. This place makes me feel save every time puts my worries at ease

I've been bringing my dog here for many years and have never had an issue but whoever is calling to…read moreconfirm appointments I believe her name is Emmy she is rude and literally hung up while I was still talking. No please or thank you. Someone so rude shouldn't be helping take care of pets unless it's cleaning their pee or poop.

Our amazing little Allie died about 3 weeks ago after being with our family for 14 of her 15 years…read moreof life. She was the only pet my girls ever had and also the only pet my wife ever had, so she was extremely special to all of us. We asked her vet what we should do after she passed at home and they said that they could help us take care of the cremation, if that's what we wanted to do. They asked a few questions in terms of private cremation versus communal and we chose the private. We took Allie over to the vet office and handed her over without really knowing what to expect. A couple of weeks later we received a call that her remains were back and that we could pick them up. I was just so pleasantly surprised and how much care was taken and simply the packaging and presentation to us as a surviving family. The beautiful little cedar box with its little gold lock was perfect. The card to our family and Tlthe cremation certificate gave us peace of mind that Allie was treated with care and respect. I went online to see if I could find out more about Oak Hills Memorial Pet Cremation and was so pleased to see the reviews from others who had had similarly positive experiences. If you find yourself in the same situation my family did 3 weeks ago, be sure to ask your vet about cremation options and put Oak Hills at the top of that list of service providers. You'll be glad you did.

They've serviced all my pets the last 25 years, totally impressed, I'm happy they are here, I felt…read morecomfortable that my pet DeeBo would be in good hands.

They're so helpful and it's easy to bathe and clean your dog extremely inexpensive. The only thing…read moreI don't like is there's a lot of dog hair around which they could just take one of the dryers and and blow all the hair to one area and sweep it up..

They're okay. I've been here in the past and don't really have any bad experiences per se. I…read morerecently went in because there is a little abandoned Chihuahua in my neighborhood. Luckily, my neighbors are fostering him, but I took him to get scanned for a microchip. It was the longest wait ever. The girl at the front moved extremely slow, and she took forever to do any task. Moreover, she lacked customer service skills and was very dry and indifferent. I think working at a place like this you need to show a little more care and sympathy. Important to note that Good Samaritan drop offs are now prohibited here if you live in city limits. They will take it only if you live in county. I recently tried to surrender a dying street cat and they turned me away, I had to drive to the Fresno animal center.

They took amazing care of my dog Rooster! Highly recommend them for their care & servicesread more

READ ALL 1 STAR REVIEWS: Save time by going here if your dog is special needs and has to wear a…read moremuzzle. DR did not introduce himself went straight to computer it startled my dog. You would think he would pop his head in say hey who he is amd hi to jasper. Nope they labeled him aggressive and were not gonna be friendly. I asked the dr politely to step out for a second so I can put the muzzle back on my dog. He never came back in. My dog was hurting himself with the muzzle waiting longer. It was strange and very uncomfortable and extremely stressful for myself and my dog. I don't think they had good bed side manners, it felt all so rushed. I need my dog to have some sense of safety and he didnt get that from this vet. No consideration for my dogs mental health or mine. He is my everything and to be treated like he is a monster is wrong I read a review on yelp, this lady was banned for a honest yelp review. That is called retaliation and does not look good on the business. I am proud to say my dog and I are banned too! I was not coming back again anyways. People are going through things that you dont see and speaking to a customer in a caring manner is important.

When I said goodbye to my Frida the vet reassured me she would be in good hands with Eden while…read morethey handled the cremation process. Her remains were delivered promptly. Price goes by weight and also what 'extras' you'd like to memorialize your pet. Since I'm planning on spreading her ashes, I opted for the basic package. The beautiful wooden urn was a surprise. Thank you Eden.

As others have mentioned, both the products and business practices have changed considerably since…read morethis was Eden Memorial. Customer service and personal touches provided by Eden Memorial were noticed and were appreciated - and still are 10+ years later. Now, under West Coast Pet Memorial, my calls were not returned, and I received no responses to emails or messages submitted through the website's contact form. Although other memorial options were reportedly available, no one responded when I tried to discuss upgrading before leaving my pet with the veterinarian. I also could not get an answer about whether I could bring my pet to the facility myself. The standard container now appears to be a one-size-fits-all bamboo box for pets up to approximately 40 pounds, identified with an impersonal computer-generated label and barcode. Both my small cat and my 16.3-pound dog were returned in the same-sized box. There is so much extra room inside that the bag of ashes slides from one side to the other. If you wish to open the box to scatter the ashes, you must use a screwdriver to remove a screw and slide the bottom panel open. The cremation of my 16.3-pound dog, including the standard box, cost $263.22. For comparison, the veterinarian who helped him pass charged $168 and was extraordinarily compassionate--taking time to examine him, watch videos showing what was happening at home, and discuss whether any other options remained before beginning the euthanasia process. When this business operated as Eden Memorial, the experience felt much more personal and caring. Calls and emails were answered, and my pets were returned in a way that made me feel they had been treated as beloved family members. Their ashes came in beautiful, size-appropriate wooden boxes with locks. Each included a key tucked inside a small envelope that said, "When you're ready," along with a handwritten identification label, a personal card, and a small heart-shaped, seed-embedded keepsake that could be planted. The boxes from about 10 years ago were size appropriate to the pet - a small cat was returned in a smaller box than my 14lb dog. The current standard box from West Coast Memorial felt far too impersonal for such a special dog, an is exactly the same as the box a smaller cat was returned in a few years ago. I ultimately ordered a replacement for my dog elsewhere for less than $50. It features an image of my dog etched from a photograph, along with his name, dates, and a short memorial quote--and it came out beautifully. If having a personalized urn or keepsake box is important to you, I recommend purchasing one separately. There are many thoughtful and reasonably priced options available through Etsy, Amazon, and other sellers.