We had Miranda's Magic Maid clean the first floor of our place before, and Miranda and her team did…read morean excellent job! Because we were moving, they were the obvious choice. After we moved out, they were left with cleaning almost 2,500 sq ft of a four level townhouse. To say we were impressed with the quality of their work is an understatement. The entire townhouse looks amazing! This was a difficult job and the quality of work by Miranda and her team was outstanding!

We have been using the house cleaning services of Miranda's Magic Maids for a few months now. Ms…read moreMiranda and her team are always prompt, professional, and pleasant to work with. They also bring their own cleaning supplies. We have found their cleaning to be thorough and detailed. We are pleased to highly recommend the services of Ms. Miranda and her team. Frances B.

I requested a one-time cleaning with Maid Bright. The crew, Gloria, Marisol, and another crew…read moremember were pleasant, professional, and did a thorough job. No surprises! I am booking them for recurring cleanings.

Cleaning job is adequate. This company always asks for feedback but then does not abide by it. They…read morealso frequently try to change the arrival time which is not convenient for me. I continue to tell them I need them to honor the time window we agreed on at the beginning of service. Prices keep escalating and it is very expensive. They have also made excuses a couple of times about not being able to clean my house for frivolous reasons. I have thought about switching companies, but apparently this is the best of them out there.

This is three days after my first service, and I am still enjoying my clean house! The two ladies…read morearrived on time, but as life would have it, just as they rang the door bell the phone rang with an important call back. When I opened the door the ladies were there and so was the mail man with a package I had to sign for in order to receive. So, I am guiding the ladies in, signing a receipt, telling the caller to hold on, and my little dog is excited with all this activity. The team went right to work! When I got off the phone and went to formally greet them they pleasantly stopped for a moment to exchange greetings and get some details about something I wanted them to do on this visit. I have had individual house cleaners, small and large company cleaners, but never have I had the efficient, detailed cleaning as I had with Two Maids and a Mop. I cannot believe I waited so long to set an appointment. I am so glad that I finally tried this company. I will be a regular customer. Great job! Thank you. Amoke A.

The cleaners aren't the problem--they did a fine job--but the management is atrocious: dishonest,…read moredisorganized, aggressive, and incompetent. Whatever you do, don't agree to automatic scheduling because they won't let you opt out of it. Nor will they let you cancel appointments, however much notice you give. I cancelled an appointment two weeks in advance, BOTH by phone and by email. Then two days before the cancelled appointment, they emailed me a confirmation of the appointment, as if it were still scheduled. When I emailed them to protest, they replied that the message was sent in error by a former employee. (This was implausible, but fine: no harm done.) Then, two days later, at the time of the cancelled appointment, the cleaners came anyway. I wasn't available then, so I had no choice but to send them away. I called the company to complain about their aggressive practices and to rebuke them for wasting their cleaners' time, but they neither answered the phone nor replied to a subsequent email I sent. Avoid them!!!!!!

Just a few minutes ago, I had the worst, and I mean the worst cleaning experience with Oui Clean…read more we have a 5 bedroom 5.5 bath house that needed to be cleaned and they quoted us $491 (yes, you read that right) for the cleaning including a $100.00 deposit. Despite the high cost, we paid it as we read great reviews. Before they arrived, we commmunicated the following with them in advance: 1. Due to allergies, we will provide all cleaning supplies so they do not have to bring supplies or equipment with them (a cost savings to them) 2. We will provide shoe covers and cleaning instructions in Spanish and English to be helpful as language may be a barrier to communication 3. We ask all cleaners to wash their hands upon arrival When they arrived, there were three women and they brought cleaning supplies, toilet brushes and cleaning equipment with them. They attempted to enter the house multiple times with these items even though I asked them not to several times. Finally, they left the items outside of our front door, entered, put the shoe covers on and very reluctantly washed their hands. Upon entry, I pulled out the cleaning supplies and asked them if there were any additional items they would like me to order. We communicated what was needed and I put in an order to Target for additional items. One of the ladies' car was blocking our garage and driveway, so I asked her to move the car and she left to do so. I gave the remaining ladies a print out of the cleaning instructions in Spanish (the top of the document was clearly labeled 'Instrucciones de Limpiando') to help with any language barrier as each of the cleaners appeared to speak speak limited English. They reviewed the document and seemed appreciative. I then walked them around the house to show them what needed to be cleaned. By then, it had been 5-10 minute and the 3rd cleaning person had not returned. My husband then texts me saying the cleaner moved her car to the top of the driveway and is blocking the driveway and our trash cans (today is trash pick up day). She'd been sitting in the car, talking on the phone for the past 5 minutes or so. He asked her to please move her car multiple times and she ignored him and waved her off. Finally he told her to move the car right away and she moved it but it was still blocking the trash cans. What the hell? Meanwhile, back at the ranch, one of the women's phone rang (it was presumably the woman in the car blocking our trash cans). After she got off the phone, she tells me something like 'we are going to get the cleaning items and bring them to the car', I said ok. Next thing I knew, they left the house got in the car and drove off. We then get a text saying they left because we gave them a 'contract - like document' and they didn't like how we spoke to them. This is seriously fucked up and unbelievable. You are a cleaning company, and you have an attitude about cleaning your hands when you enter? You are angry because we told you that we'd like you to use our supplies (SAVING YOU MONEY)?? You are angry that we were aware English may or may not be your first language and we gave you instructions in Spanish (just in case) so we can mitigate communication issues? And then you lied and said we gave you a contract to sign instead? You showed up to a client's home as a professional business and blocked their driveway, and when asked to move you got upset and drove off of the job without notice? Pleas stay the hell away from this unscrupulous company. And Oui Cleaning, I fully expect you to give me my deposit back IN FULL. UPDATE - 5/18/23 Additional feedback as the owner responded but does not allow comments on her feedback. Camille, you addressed none of the issues that I noted and the cleaning instructions were basic asks that mirror the services listed on your site (mop, clean, dust wipe down). It was offered as a courtesy to your staff because English was clearly not their first language. You were communicated with well in advance as to our expectations. Upon further review of your company, it appears you have several 1 one star reviews, so I will take ownership on not doing my full research to note several of your past customers have issues with the grossly unprofessional manner in which you and your staff conduct business. I am flummoxed that you are still referring to the cleaning instructions as a contract but your company is dishonest so this shouldn't be a surprise. Thanks for processing my refund today. I wish you the worst.

NEVER use this service…read more - The owner is a liar. - Their website says the the cleaners speak English, they do not. - They said they'd use all natural cleaning products since we have a newborn. They did not. - They arrived with no masks and had none in their car. - They broke one of our bathroom mirrors - They did a poor job cleaning our floors. Dust bunnies and dirt everywhere. - They didn't clean the Windows like we asked. Last but not least, they charged our CC without our authorization for $140. I'm now disputing it with AMEX. Edit: Wow Stephanie. I don't know where to start with your reply. As a small business owner myself, I take offense to your allegations of "taking advantage". As a small business owner, perhaps you should manage your business instead of pawning it off to others (like i'm sure you do with all your businesses). Be an honest person that owns up to your employee's mistakes and I wouldn't have to resort to calling AMEX and blasting you on Yelp. Everything you said is a lie. 1) They were here for 1.5 hrs, not 3 2) We didn't do a walkthrough. My wife was in the shower and I was on a call when they left 3) We texted Sheena the day of service to report the issues, not days later 4) We provided photos documenting the shotty work and chipped mirror the day of service 5) You recognized that your staff didn't do a good job via text (I have it) 6) Your staff being able to say "vacuum" doesn't mean they speak english 7) Last but not least, you didn't even recognize the fact that we have a newborn and specifically asked for natural cleaners and face masks. I wish you and your future (unfortunate) customers well.

It was an extensive move-out cleaning. They worked quickly and finished earlier than the estimated…read moretime. Pricing was in line with similar services.

Star Maids did an excellent job with my move-out cleaning. The team was professional, thorough, and…read morearrived as scheduled. They left my condo looking clean and ready for the next occupants. They were responsive, and communication was easy throughout the process. I would definitely recommend Star Maids to anyone looking for a reliable move-out cleaning service

I HAVE to start this with my most important point: they deserve 10 stars, not just 5. So please…read moreknow that the things that may sound like complaints definitely are NOT. I am hoping Helane reads this and understands it as constructive criticism. I have never hired a house cleaning service before, but as I get older, I can't get on my knees and scrub my bathroom anymore :( My initial request via Yelp projects was just for that one service. I received a few replies, some two days later (!) but Helane at Maid 4 You answered right away. After some back and forth via Yelp, we began to text. By far the easiest! She told me her minimum fee was $100 and asked what else could they clean to make it right. Long story short, it was by far the best quote I received so I booked for today. The two people who cleaned went above and beyond (I think, more later). My bathroom and the one on the main floor as well as the one on the third floor are sparkling! Just to add a tip here: they don't give a "window" appointment, so when the cleaning crew finished another job early, Helane texted to ask if they could come but it was an hour and 15 minutes earlier. We weren't ready! We had so. much. stuff. The clutter struggle is real. Here is one more, very important tip: the "lead" cleaner spoke a little English but the other one I think none. It was delightful to listen to them speaking Portuguese! But if I was doing this again from scratch, I would ask the boss to come to the house so we could be very clear what was and wasn't to be done. I honestly don't know what they were told, but if it was their normal cleaning routine it was beyond excellent!! I just didn't know - having never hired anyone for this before - what to expect or how to direct them. Will we have them back? You bet. DD and I are thinking a monthly visit from these fantastic cleaners will be well worth the very reasonable cost. PS - I had to google how much to tip because as I said I was a first timer. I gave them a bit extra!

I hired this company about a year ago to clean my rental after the tenant moved out. My friend…read moreunlocked the door for the crew and then left. I didn't arrive until the crew had just finished cleaning. I did a quick walkthrough and didn't notice any issues at the time. However, when the new tenant moved in, they found that the kitchen cabinets had not been cleaned at all. Unfortunately, the previous tenant had left the cabinets quite messy, so I had to reduce the new tenant's first month's rent. I hired this company because of its reviews and trusted that they would do a good job. It was very disappointing.

We had a move out cleaning about a year ago. The team was professional and worked with the movers…read morestill getting things out of the house. Cleaning was great and the ladies were kind.

We used the cleaning service yesterday for the first time and, as soon as we saw the results, we…read morecontacted the owner to schedule another cleaning in a month. We are very pleased. Two professional and pleasant workers arrived on time and worked diligently the entire time they were here (over two hours). The place looks great. Scheduling with Lucia was very easy.

Great first experience, awful second experience, and terrible customer service…read more I booked this company again because my first cleaning was excellent. Unfortunately, my second experience was the complete opposite. The appointment started with confusion regarding the arrival and the scope of the cleaning. Shortly after starting, the cleaner informed me that her vacuum was not working and asked to use my personal vacuum cleaner instead. Despite spending nearly two hours in the apartment, the quality of the cleaning was extremely disappointing. Windows were not cleaned, mirrors were left streaky, dust and debris remained, visible spots were still present on the floors, and none of the trash bins--including the bathroom trash bin--were emptied. Overall, it appeared that only the most visible surfaces had been wiped down. To make matters worse, I was later contacted about an additional pet fee because the cleaner reported that I have a dog. No dog was present during the cleaning. My dog has been staying elsewhere, so the only indication that I own a dog would have been a dog crate and water bowl in the apartment. When I contacted customer service, I did not feel my concerns were taken seriously. Rather than trying to understand the quality concerns, the response focused on explaining why the experience occurred and what I should have done differently. My first experience was genuinely excellent, which makes this even more disappointing. Based on the quality of the cleaning and, most importantly, the way the concerns were handled by the company afterward, I will not be using this company again.

Hired them to clean a basement apartment in DC for a rental turnover that needed to happen quickly…read more They were responsive, reliable, and professional. Good attention to detail. They're on the expensive side of the options, but I got what I paid for.