I got a ductless mini split heat pump after years of waiting. At first they weren't allowed at my condos, back when the rebates were $2,200. Now they're allowed. The rebates come to $1,000, but the prices of the units have dropped. (Still about $200 more than two years ago.)
Anyway, a neighbor had one installed and recommended Four Seasons. A very nice gentleman came out to do the quote. Turns out he was the owner. He has this business with his sons, which I think is lovely. I paid 50% down and scheduled a tentative date. I received a call the next business day from one of their customer service staff to let me know she would email forms for the rebate that I needed to sign. She asked what I needed for HOA approval, and sent the photos and drawings I needed. In every interaction they were very polite and helpful.
On install day, the technician arrived early within the one-hour time window they quoted. I'd already moved aside furniture in my condo and on my patio for him to work. He laid down drop cloths to protect my carpet and emptied out my storage closet for me. (I hadn't realized that needed to be done.) The electrician arrived shortly after the tech, and he crawled up into the attic to run a circuit for the new equipment. Before he left, he vacuumed up the little bits of insulation that fell down.
The install took all day. One reason for it taking so long is our HOA requires the wire covers be painted to match the building. It was wet and cold and the first coat took a long time to dry enough for a second coat. The tech didn't want to leave the job half done with streaks. Great attention to detail.
He gave me a tour of all the equipment: how to clean the filter, what every button on the remote did, PGE's tips for using the heat pump more efficiently, etc. Despite the late time of day, he did not rush through and continually asked if I had questions.
When he was finished, he put everything back where it belonged, vacuumed up any remaining mess, and even offered to help me move my furniture back where it belonged. I signed the forms verifying completion of work, and paid the remaining 50%..
Tips: If you're considering a heat pump, might want to do it sooner rather than later. The rebates are likely to get smaller over time. Also, plan for two days at home. One for the install and one for the city inspection that has to be scheduled within 6 months. I hear they don't necessarily show up when you want them to.
I was impressed with Four Season's professionalism and thoroughness. I will have them back for maintenance, and will update this review based on overall performance over time. read more