We've worked with some very good companies for maintaining and upgrading our 1886 farmhouse. Among them, Specialty Heating & Cooling is truly in a class of its own. The communication from first contact through completion of our new AC installation was excellent -- we always knew who was coming out and when to expect them, with notifications arriving both by email and text, and polite requests to confirm each appointment. All the personnel at Specialty have been so helpful. Nicole in the office answered questions and took careful notes. Eric came out and listened to our concerns and answered a lot of picky detailed questions. He did a great job of explaining the challenges of installing AC in an older house, which helped us make a good decision about which type of system to install. And after the installation, Eric came to check air flow in every room of the house, showed us how to optimize that and gave us tips and advice for using the system. As for the installation itself, we were very happy with both Bailey and Devin, the pair who carried it out. Bear Electric did great work to support the installation. And finally, some days after installation, Skylar came out to clean all the ducts, including our dryer duct! We really appreciated both the careful, detailed service and everyone's friendly, professional attitudes. It's clear that Specialty chooses their employees with care and it seems the company treats their employees with respect. We're very satisfied with the AC system and service we purchased from Specialty Heating & Cooling, and would recommend them enthusiastically to friends, family and anyone else looking for respectful, knowledgable and friendly HVAC service. read more

I am not sure why issues with home systems always seem to happen on weekends or long holidays--but that's usually when something stops working. At the same time, we are all talking about rising costs and how we're paying more than twice what we used to just a couple of years ago. Companies like Specialty Heating & Cooling are contributing to this problem with pricing practices that, in my view, take advantage of customers. Last week, I noticed an unusual noise coming from our furnace. I had a good idea of what it might be, as I dealt with the same issue when we lived in a different home. I called Specialty Heating & Cooling and scheduled an appointment. The technician arrived on time, and within five minutes, the diagnostics confirmed exactly what I suspected. That's when I was told there was a $189 diagnostic fee--something no one had mentioned when I scheduled the visit. I paid it, but I made it clear that this had not been disclosed. The technician said he would call after the Thanksgiving weekend with a repair estimate. On Monday, he contacted me and asked for my email. When I requested the total cost of the repair, the quote was $1,186.43. I asked for an explanation of how they justified charging nearly $1,200 for a part that retails for about $142, installs with three screws, and takes less than 30 minutes to replace. Unfortunately, no clear explanation was provided. If their quote had been anywhere near reasonable--say, up to $500--I would have approved the repair immediately. I spent a total of 15 minutes removing and reinstalling that part. The entire process required removing and replacing only three 1/4-inch screws. Given how quick and simple the job was, I'm struggling to understand why the charge was so high. This level of work does not justify the price that I was quoted. However, at this price, I strongly suggest exploring alternatives before calling Specialty Heating & Cooling, unless you're comfortable paying far more than what the job is worth. read more

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In 2018, Specialty Heating came to fix my air conditioning. They told me my venting wasn't conducive for central air. I didn't understand this because my house currently had central air. They talked me into getting a mini split unit for cooling in my upstairs main level. I have since had an assessment done and this is not the case, central air would work fine. I've had multiple issues with the mini split unit requiring Specialty to come out. Multiple times it has started leaking water which would drip over an electrical outlet and onto my floor. In August of 2023, I noticed my mini split did not seem to be cooling. Specialty came out and told me the coolant had leaked out of my unit. I paid $627.00 to have them fix it. Now in 2025, I again noticed the unit not cooling. I was tired of Specialty never seeming to fix anything so I called a different company. The new company came out and told me all of the coolant had again leaked out. They told me this should not have happened once, let alone twice. I called Specialty and asked them if they had checked for a leak when they were out in 2023. They told me I hadn't paid for them to do that. For one thing, I was not told anything about additional work to check for a leak and for another, I would think checking for a leak should have been part of the service call. I don't know if Specialty didn't do a pressure check or what at the time they installed my mini split, but the new company I called told me a unit like this should not leak coolant and Specialty should have checked for a leak and fixed the problem without charging me anything. I do not believe Specialty installed my mini split unit correctly and that is why the coolant has leaked out twice. I had the new company do an assessment on my current furnace and venting and was told there is no issue with me having central air so why Specialty told me my setup was not conducive to central air is a mystery. Removing my central air unit and having a mini split unit installed has caused me great expense. I paid about $5,500 for a mini split unit I didn't need and have had nothing but problems with and I am now having to have the mini split unit removed and purchase all new equipment for central air which will be around $9,000. Had I not been misinformed by Specialty, I could have applied the $5,500 mini split cost toward fixing my central air back in 2018. I feel Specialty should give me part of my money back. read more

Fantastic service. Was able to get a short notice emergency service appointment for a gas furnace that had been disabled by another company (Heat Relief.) The technician from Specialty was prompt, efficient, knowledgeable, and thorough. He did a full diagnostic of my furnace, took carbon monoxide readings from every output in the house as well as around the furnace itself, and explained exactly what to look for in a cracked or corroded secondary heat exchanger (water pooling on the floor from condensation, rust in condensate, furnace overheating and cycling on and off.) read more

Good, competent and friendly service but way too expensive!! The tech was at the site for 1.25 hours and installed 3# of R410a refrigerant. Total Bill: $812 after coupon. Angie's list says normal range for refrigerant fill up (all in) $140-$380 with a highest price of $650 Refrigerant retail cost per pound: $12 (https://refrigerantscenter.com/products/r410a-refrigerants-25-lbs) So I paid $812-$36 = $776 for 1.25 hours of labor and overhead. We all need to make a living but I consider this exorbitant and feel like I have been seriously fleeced. read more

This company doesn't want to fix anything. They only want to sell you a replacement system, an entire system to be specific. They want you to pay for parts that don't need replacing. Our experience was that the technician that came out started the sales pitch before getting within 20 feet of the system. This company borrowed their sales tactics from greasy car dealerships. They make a lot of money selling you a brand new system and are not interested in doing what's right by the customer. Do what we did after our experience with "Speciality" Heating & Cooling and look for a small mom & pop HVAC company if you want honesty and a fair price. read more

I am highly disappointed with the service provided by Specialty Heating and Cooling. We had them install a new furnace in July. The bid was competitive with others I received and I really enjoyed my interactions with our sales advisor Nic. He did a thorough assessment of our needs and equipment and took accurate measurements. He was professional, courteous, and arrived on time. This, along with my coworker's recommendation, tipped the decision in their favor. The problems started during the installation, The install team arrived on time, but were anything but courteous and professional. The lead installer was put out that I asked them to wear shoe covers when they entered the main floor of the house. About an hour and a half into install they began playing music at a very high volume. I figured, ok this will help them be happier while they work, so I donned my headphones and continued on with my workday. I was so wrong. The install was extremely sloppy. Sealant had been slapped on and had dripped onto the floor, basement columns, and areas on the equipment that it should not have been applied. Our condenser coil housing that rests atop the furnace was now uneven which could cause issues with draining when the AC is running. Metal straps that provide stability had been haphazardly applied and screw holes that had been uncovered or recently used had not been sealed. The old condensate line, which was being replaced, was only partially removed. They also damaged my basement steps and door when they were removing the old equipment. Overall, this install was done with very little care given to our property and left us with unsightly equipment we were now frightened to use. We immediately reached out to our sales advisor who profusely apologized and one of the co-owners, Cory, arrived the next day to assess the damages. We then had to wait a week to have them come out and fix all the issues. Luckily, this wasn't during a heatwave, but a week is a long time to wait when you can't use your equipment for fear that by using it you will damage it. The dripped sealant was cleaned up and the uneven, sloppy sealant application along the seams was tidied up. All the screw holes were sealed and the remaining condensate line was removed. Cory offered to reimburse us for the damage to our steps and door, but when it came to the inconvenience and possible damage to our condenser coil he refused to take responsibility. He adamantly refused his company's culpability in unbalancing the condenser coil and offered to fix it in lieu of providing us reasonable compensation for our inconvenience. He also offered to install our thermostat with no charge even though that was already in our contract. It took them two weeks to finally make good on the thermostat install. And we did receive the check for the damages, but not without a lot of back and forth and belligerence and condescension on Cory's end. I do have to say that the equipment does seem to be working well now. We have stayed very comfortable during the extreme heat, but we have yet to test the heating functionality. Even though it seems like everything did turn out fine, I cannot in good conscience recommend this company and I urge you to take your business elsewhere. This bad install took over a month to resolve and caused us stress and worry all along the way. read more

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In the spring we finally got our system fixed, it turns out there was a bolt that had been put in wrong causing a small leak at the site that had to be welded. It did cost us another $400 (so $1200 since the problem started) but at least it works! I wanted to wait to post an update until I tested it out once it was cold. read more

A+++ experience! We needed to replace our furnace and AC unit at our rental house. From start to finish, these guys did an awesome job. Nick, our sales guy, was prompt, courteous, listened carefully to our needs and concerns and came back with a competitive, detailed bid for our job. Nick followed up with us through the sales and installation process, ensuring all our questions and concerns were addressed. He also followed up with us a few times after the job was completed, just to make sure we weren't having any problems. I got bids from 5 other Hvac contractors in the area, and Specialty Heating and Nick was hands-down the most professional and efficient. Their bid was extremely competitive, and the installation work was top notch, and the equipment is working great!! Nick is an asset to the company, and Specialty heating is an awesome company to do business with! read more

They were on time, courteous and very professional. They never tried to upsell me at any point and did great work to my furnace and A/C system read more

I've been doing biz with Specialty for prob 15 years (or longer), in Sherwood, and now in Forest Grove. First person out to our house was owner Cory, but that was before he was the owner. In any event we've been on their maintenance plan for numerous years. Always great. So why the review. Just had a periodic PM visit, and had a slight problem afterward (a damper setting). A little slip. So I reached out, via their feedback form, and a morning call, with Cory. That same day, tech Tony came back out, not in the slightest torqued that he had to climb up into our hot attic again! And fixed the minor setting. This kind of response is more important to me than "so-called" perfection. Reacting and resolving? Yeah, I value that more than anything. Thank you Tony. Thank you Cory. Thank you Specialty. Andy and Penny Hymes read more

*Specialty: Do not contact me to change, deny or remove this review! I have noticed this is what you do with bad reviews.** I'm officially done with dealing with this company! The problem started when I came home to the smell of gas and called the gas company. We were told that there was a leak because of a crack on the furnace because condensation had built up so we immediately contacted Specialty as they installed the furnace. And while the crack was created by how poorly they installed it, they would not admit it ("we should have called them earlier") and we were unable to claim it with your insurance. Foolishly (while still hoping we could get the furnace replaced through our insurance), we used Specialty to replace the furnace ($6k!!!). Then we find out that the furnace they ordered for us without proper measurement would not fit through the opening to our crawl space. Because of this and because it was the middle of winter with an infant in the house, we had no choice but to allow them to tear apart our door frame and wall to allow them to install the furnace that day (I hope to share photos of damage). This was brand new construction so I was not happy to have our nice new room damaged already. Fast forward a few years later, I notice the fan is running for an usual amount of time without heating or cooling so I decide we should have the out for servicing again. I make an appointment online and receive contact and confirmation by email. Appointment day and time comes. Nobody shows up so I call the company and they tell me there is no appointment. I'm am livid! Andrew actually tells me this was because their phones are busy with appointments the last couple days so the guy problem forgot to write it down. No. this was made two weeks ago online and then confirmed through email (see photos). I tell him how disappointed we are about their company and he suggests that since I dislike them so much, I shouldn't call them anymore. Of course I won't!! Let's not hope this new furnace is broken already which is the only reason why I called them to come back in the first place. Don't be fooled by their fake four star reviews. read more

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Very happy with our ducted heat pump installed by Specialty. We replaced 3 cadet electric wall heats with a new HVAC system in the attic. Now our 900 sf upstairs has real heat and AC. Nic is not only a great salesman, but a genuinely nice guy. Be sure to at least let these guys quote your next job. They weren't the cheapest bid, but definitely were the most professional about it. They also had amazing turnarounds for anything we asked for, whether it was the initial bid, setting an install date, or any post-install issues. We had a few small issues with our install, but Specialty and I were able to come to a reasonable resolution/compensation within 24 hours. They stand by all elements of their work. Very happy now in our nice warm upstairs and looking forward to sub 80 deg temps up there this summer. ;-) read more

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If I could do zero stars I would. After 3 visits and over $600 they wanted over $300 more. I called another company and they found a loose wire. That was the problem. Not the part they replaced. I called the manager who explained that they stand by their repairmen, no matter what. No matter how much they overcharge, apparently. Run away from these frauds. read more

This is a family-owned, local company. I called to install air conditioning in our home we had just purchased, with a furnace that was "AC ready" (according to the realtor). On the phone they gave me a rough estimate of what the cost would be (significantly less than I was expecting), and scheduled a time for the consultant to come look at the unit. As expected there was a certain amount of up-selling attempts, but I get that, this is their business. They were NOT pushy in any way, just laid out the options I could have, recommended I do some things which I elected to do, and some I didn't. I didn't get the feeling at any time I was being pushed about items or add-on's, and when I asked if I could add/do some of those items later they said absolutely no problem. Installation day however... First, the overall installation went great. However, the original tech that came out to the house (as apparently happened with another Yelper) who worked for about 2 hours, ended up being called to another appointment unexpectedly. Then another 2 guys came out (one was the electrician), and then I actually ended up with a completely different tech at the end. The guy had to come in and work on my system that had been worked by two (of three?) different techs for about 4 hours, and then had to finish the rest on his own. Not a huge deal for me, but it was a little unnerving to have, at one time, 4 different techs working on my air-conditioning in my basement. I think my preference would have been one tech for the job, two tops - because the guy ended up having to stay almost 2 hours later because they left the "hard" stuff (insulating all the lines) for him. Kind of a drag. I would give 5 stars except for the dispatch/scheduling issue - which didn't necessarily affect me (except for the multiple techs in my house doing multiple parts of the installation) it just seems like it could have used some improvement. read more

I am very pleased and impressed with the service provided by Specialty Heating & Cooling LLC. In early 2019 I met with 5 local HVAC representatives from various companies to compare product lines and receive quotes. After meeting with Greg Marshall, Home Solutions Advisor, I decided to purchase a new Carrier HVAC system to replace the existing Lennox Gas Furnace & Air Conditioner. Greg presented the options clearly and advised when Carrier offered Cool Cash discount incentives. Checking reviews for both Carrier and Specialty Heating & Cooling the decision was easy. I delayed signing the contract until 2021 due to Covid, but the installation was completed last week. Andrew coordinated the installation with assistance by David. All went well! It is a very clean install with no hiccups. I highly recommend their services. Stephen C. read more

I wanted to set up a preventive maintenance appointment but they refused because they don't work on systems that have an HRV. I tried to explain to the guy who answered the phone that this is a totally normal/boring Carrier residential system (2-ton AC, gas furnace, etc...) but NOPE, they won't touch it because it happens to have an HRV. HRVs aren't weird--you won't see them on old drafty homes, but for homes that are built tight, some kind of mechanical ventilation like an HRV is actually required. I'm in shock--this is almost as ridiculous as a brake shop refusing to work on cars that have airbags. (I called them because they were listed on the Carrier website, and they had serviced my old system several years ago.) read more

Purchased a furnace and air conditioner from this company and had them do the install. The sales presentation was extremely professional with no hard sell and detailed explanation of what was needed and why. Compared to the other presentations, the price and guarantees as well as reviews from purchasers, I am very happy with this purchase. The install crew was a joy to watch. Their attention to detail, approach to the job, explanations of what and why they were doing and respect for me the home owner was great. I highly recommend this company and crew to anyone and would not hesitate to hire them again. read more

Specialty did a replacement of the baseboard heating in a house we purchased in 2007. The upgrade was a complete HVAC system with a heat pump. After the upgrade (which was part of a full house remodel) we noticed that they had installed a floor register in front of a sliding door on the opening/sliding side which has allowed excess dirt into the flex duct they installed. They also installed the heat pump next to one of the master bedroom windows. We could live with these issues, though it shouldn't have been done. Recently we found that we had a rodent problem in our crawl space and that the rodents had gnawed through the flexible duct. We brought in an exterminator and found that the access point for the rodents was were the plumbing for the heat pump was routed to the furnace. Specialty had used one of the existing crawl space vents as the pass through to the furnace location, and never sealed it to prevent access after cutting the screening. After eliminating the rodent problem and sealing off the access point I contacted Specialty to determine what size duct we we have under the house, as we now have to repair were the rodents have gnawed through the duct . The bill of materials for the upgrade doesn't indicate the various duct sizes, only states that flex duct was used. The call to Specialty was a waste of time, as Specialty has no record of this project as they have changed there file system 3 or 4 times since the original install. read more

Richard from Specialty Heating & Cooling was great to work with. Our heater stopped working and he explained everything he found and provided us with best and worst case scenarios and a plan for each scenario. I found this approach incredibly helpful since it allows my family and I opportunities to plan for each scenario. He was professional, affable, and a joy to work with. We will definitely keep doing business with Specialty Heating & Cooling. read more

Air conditioning is more than a luxury for us. It's a necessity. My daughter is medically fragile and has complex needs as a result of Cerebral Palsy. Among the many problems she faces, her body does not regulate her temperature well and overheats easily. This creates a dangerous situation for her. Our a/c went out on a very hot day. I called Specialty and Jason was able to show up the very next day. He had our a/c back up and running in a very short time, but took time to look over our system and make suggestions to keep everything in working order for years to come. I'm very happy with the excellent service we received. read more

THEY WERE ON TIME AND THE SERVICE PROVIDER SEEMED TO KNOW WHAT HE WAS DOING BUT... I had a new furnace and a new air conditioner put in by Specialty heating in October of 2017. The first time I used the air conditioner was the summer of 2018. It didn't seem to cool the house. I called specialty heating and they sent out Rob a couple of times to track the problem, I honestly thought they had sold me too small a unit for my house. I had an electrician that was putting in an outlet in my garage point out that the wiring to the air conditioner was for 120 not the 240 that was needed for an AC unit. I of course had him rewire it. I called Specialty heating to let them know I found the problem and i didn't want them to compensate me. I wanted them to know because if other customers complained of the same problem it might help diagnose the issue. I was reluctant to have them do anything else to my system. That was until a month ago when my infinity thermostat that I paid a thousand dollars for was not connecting to the internet. I paid 742 dollars for an extended 10 year warranty. So I called them. My second mistake, they charged me 350 dollars to inspect my equipment and tell me that the internet issue was a manufacturer issue. The 350 dollars included a 15% reduction on parts if I need them. All he did was change the filter (with my filter) and check the machines to see that they were okay. Really!!! read more

Recently bought a house in SW Portland, which needed new mechanicals. Out of 4 bids, Specialty Heating was the BEST. Incredibly through and accommodating, they designed and installed a new furnace and A/C system, plus a new H20 heater as well. All equipment is highly efficient and the system works flawlessly. They guarantee satisfaction, and they take that literally. Their motto is "they are not satisfied until you are". I did not understand the thermostat, my guy came back twice to help me work it out. They also have a great installment plan for zero % financing for 5 years. All in all, this was the best experience I've ever had working on a new home. Can't speak highly enough about them. They rock. read more

Last week our air conditioner was replaced (very timely considering the heat wave this week). 2 days after that the team of Matt and Matt came to inspect and clean out our ducts. All these people were professional , knowledgeable and courteous. Everything was explained, our questions answered and the job was VERY thorough. Matt even went into the crawl space to double check an issue and reported on the general condition down there as an added bonus. They were also prompt and worked efficiently. The price was competitive and we are very happy with this company and their staff. Jane read more

We recently had Specialty Heating and Cooling come to our residence to service our central air conditioning as part of a pre-paid service. During his course of checking things over, the technician found that the dual capacitor was bad and repaced it. I was charged $197.04 for this capacitor and the labor to replace it (disconnect wires from the capacitor - - the technician had already removed the access panel as part of the service). The same capacitor is available for a price ranging from $15.68 to $30.76. Even with a small labor charge, I don't believe I should have been charged nearly $200 for that service. The reason I am giving 2 stars for the review: the technician was excellent . read more

Kurt was a pleasure to work with. He was timely, professional, friendly and effective. He came at the beginning of the appointment windows, got right to assessing the problem and resolved my furnace issues quickly and effectively. He also took the time to change my air filters - great customer service! There are a lot of bad contractors out there, making it difficult not to be skeptical, but Specialty and Kurt in particular, have been great to work with. I feel comfortable having them work in my home, their pricing seems fair, they know what they're doing, and they have great customer service on top of all that. After calling about six other companies who had no availability for an emergency, I'm so glad I finally found Specialty. read more

Specialty's was amazing - They installed a Heat pump for my living room/kitchen and it works like a charm. Nic Sferrazza was very knowledgeable, responsive, and very organized/on-time. He was able to address my concerns and budget. He was not pushy with sales and highly recommended I go with a lower end model, since the difference was literally the color. The installation crew arrived on-time and did their work without any problems. They were in and out in a matter of 5 hours and were very friendly and courteous. I'm now a very happy camper with my heat pump! Thanks again Nic and Specialty's! read more

I received an email from the manager asking who I had emailed with at Specialty when the appointment was set up. I didn't reply to him because I was surprised that he did not remember our phone conversation where I already told him it was Melanie. It gave the impression that this happens often enough that they cannot keep track of these unfortunate situations. I also received an email from Yelp telling me that they think my review was intended for another company....that I may have mistakenly reviewed the incorrect company...and that if I did not reply to them to confirm within a few days, my review would be taken down. Hmmmm this seems suspicious to me. I cannot confirm, but it would seem as though someone does not like my review.....on a positive note, I had a competitor of Specialty come out today who did an excellent job! read more

My furnace is one year old this month. I decided a check up could be worthwhile. I contacted Specialty and was scheduled for a service call less than a week later. Technician Robert B. arrived right on time. In a helpful and professional manner he proceeded to complete a thorough check up and maintenance. I appreciated his good listening and responding to all of my questions and concerns. I learned a lot more about the furnace which is continuing to perform very well. read more

Had them come in a few weeks ago and had a horrible experience. Our heater was just blowing cool air and we noticed that it would shut off prematurely. We called them and this is when i proceeded to waste 2-3 days of my time with this company. Technician correctly diagnosed an issue with an igniter needing to be replaced. As soon as he replaced that, we turned the heater on, but noticed that the furnace would turn off prematurely. He opened up the unit, broke out his "scope" and showed me a line -- i'll be honest, i wasn't sure what i was looking at, but he said that it's a crack on the heat exchanger and that he'd have to deem our furnace inoperable. Later -- we find out through verification from another reputable HVAC firm and NW Natural Gas that the heat exchanger wasn't cracked. The igniter was out, and so they put a new igniter in, but the reason the furnace was turning off prematurely was a temp sensor in our zoning system but they made some adjustments to fix it. So, it was a $165 fix for another HVAC firm to give us a new igniter. The Specialty tech immediately called their salesman to come an hour later. We explained to him that we're tight on funds -- of course, they think we all just say that, and proceeded to give us a quote for $25k for a heat pump and new zoning system. EVERYONE i talked to balked and and was appalled with that quote!!! I emailed our sales rep back, the next day he said he made a mistake and requoted as $20K. His excuse -- he made a mistake and that they had heat pumps in stock so the pricing was actually lower. Of course, he didn't tell me the initial price was a mistake until AFTER i emailed him. So -- here's my major issue with their salesguy. If he's been doing this for YEARS -- you would think that he would have seen the $25K and wonder why it was so high. Of course, they told me that they would've given me a "refund" of my money if the job was less than they quoted. Suuuuuurrrre they would. Second issue was the technician's immediate diagnosis. I was told by NW Natural and another HVAC rep that there a multiple things that they can check to assure that the heat exchanger is cracked. I think their techs need more training. Anyway, when we had other HVAC firms came our and quoted $7-$8k for a new furnace and zoning. Since our AC was fine and based on our house and needs, NO ONE suggested that we needed a new AC or a heat pump. The Pros -- they did refund my initial diagnostic fee. I appreciated that since they misdiagnosed the issue. Overall, if you like to throw money out the window, like feeling ripped off, enjoy wasting your time, and like being around a salesman who has the vibe of a used car salesman from 82nd ave who is trying to get you a "deal", call them. I'm sure they can quote you a $25K heat pump that you don't need. read more

We wouldn't call anyone else! Came out today when our furnace stopped working. Moved things around to get a tech out ASAP since we have small kids in the house. Tech said igniter was bad and would cost around $450 for the service call, parts and labor. Had to have heat for the littles so gave the ok. When he was all done came in and gave us wonderful news. Said previous tech from their company (no longer with them) had replaced the same part a year ago and did not install it properly. ALL WORK and SERVICE CALL DONE FREE OF CHARGE. Outstanding integrity and customer service!!! Love these guys! read more

We had Specialty install a Trane gas furnace 12 years ago and service it since. We chose them because they seemed very professional even though they charged a bit more. The furnace has developed a water leak inside that they say will cost $1200 to fix. It's out of warranty, and stuff happens, but that was pretty disappointing. The tech who looked at the furnace also told us that our water heater was about to "burst", which would sever the gas line and burn the house down. He said it was a good thing we had homeowners insurance because we were going to need it. The water heater has a relief valve and everyone I have talked to says that water heaters can leak, but very very rarely "burst". Because they have relief valves to prevent that. I see the other comments here about low-pressure sales, but that felt like a pretty classic scare-the-customer sales job to me. read more

I had a thermostat replaced under warranty. I was told on the phone there would be a $170 diagnostic fee and, if a new part needed, another visit to install at a cost of $100. Tech arrived with part and charged an additional $373 installation fee for a total of $543 for a part under warranty that he snapped in and out and took less than an hour. Josh lied about potential costs over the phone. Their prices are outrageous! Over $500 per hour. read more

After another company failed to contact me back to give me a quote, I started shopping around. One of the companies I contacted was Specialty Heating. They gave me what felt like a reasonable quote and was within a few percentages of the other quotes I had been given. Since my options were the Home Depot Recommended company, Speciality Heating, or a relatively unreviewed company, I went with Speciality. Over all I am happy with the service. We have a rental unit attached to the house that was previously sharing the same heater. One of the complaints from the tenants over the years is the inability to control the heat in their apartment. They helped us determine that two separate units instead of a single heater with dual zone control would be cheaper and more efficient. There were several problems through this process, the inspector asked that the condensation collection unit's drain be hooked up to another drain. The electrician accidentally ran the wrong wire which blew the upstairs furnace the first time it was turned on. The upstairs furnace didn't have locking nuts on it to keep people from stealing the coolant. There was confusion on the permitting side about what work was being done, and the Inspector unnecessarily came out twice. And I personally had to follow up a couple of times to make sure the Inspector came out in the first place. But overall, the process was smooth and most importantly, quick. We were without heat for only about three weeks total from discovery of the problem, to finally finding someone to come fix it. The sweet part was the fact that they're offering Zero percent five year financing. Hard to beat to that! read more

Excellent service! Heater went out just when it started to get cold. It was a Thursday afternoon and I needed it fixed. Monday was not an option. I called specialty and they came out the next morning. After taking a look at the heater they found it was a drainage issue from the a/c unit. Instead of charging me for parts I didn't need, he explained the simple procedure to fix it, did it and told me how to fix it in the future. I love an honest company and the price was right. 5 stars read more

Our AC system went out at the end of last summer... We were thinking that we would be in for another mild summer and could perhaps put it off for a bit. I'll give you a minute to stop laughing and collect yourself. So, once I realized that my home had been miraculously transported to the face of the sun, it was time to look at other options. I had received a quote from another company who couldn't talk straight about options, and then called several more and left messages. Not one of them called back. Imagine my surprise today, when I called Specialty Heating and Cooling on a whim. An actual person answered the phone. I was lucky enough that they had a cancellation, and just a few hours after my initial conversation with Bob, who was very helpful... Nic Sferrazza showed up at my house. Nic provided with understandable options, a straightforward estimate, and got me approved for 18 months zero interest financing, and got me scheduled for an install date that was sooner than I could have hoped. I will update this review after my install is complete, but the initial process has been excellent. I see some of the lower rated reviews below, but recognize that things like that can happen with any company. I also see a lot of accountability for trying to work things out. I appreciate that and have a good feeling about this. I'm counting the days until the install is complete. Thank you Nic and Bob for being a company who actually seems to WANT my business! I look forward to updating this review with what I am sure will be an AWESOME install experience. read more

Our experience with Specialty Heating & Cooling turns out to be quite amazing. After setting up an appointment, the first person we met was Nic Sferrazza at our house. Nic was incredibly knowledgeable and extremely organized. There was no fluff or sales pitch, just simple facts, costs, and how the job would be done. Both my wife and me were extremely impressed by Nic. Now that we have worked with Nic, I understand why there are so many glowing Yelp reviews about everyone's experience with Nic. It is also worth pointing out that Specialty Heating & Cooling's pricing was surprisingly competitive with other HVAC companies (not exactly lower, but certainly very competitive and comparable to others). Another thing - our installer was Brady, who was dedicated to not just getting the job done but also getting it done right. He was friendly, knowledgeable, and very happy to share his knowledge about various aspects of HVAC and hot water tank. We were so impressed that after our HVAC was installed by Brady, we requested that Brady be the one to install our hot water tank. Specialty Heating & Cooling also pulled the necessary permits and scheduled the inspection by the county. As such, we know things were done properly. The inspectors were quite happy with the way things were done too. For the amount of money we were spending (new HVAC, new hot water tank), we expected that things should go smoothly. Even with our high expectation, we were still extremely impressed by both Nic and Brady throughout the entire process. read more

No issues whatsoever with having Specialty install a new high efficiency gas furnace in my home. Nic Sferrazza came by and we talked about the options, I pretty much knew what I wanted, so I really appreciated that he let that be and did not go into pushy salesman mode. Very polite and considerate. The day of the installation came and went very smoothly, the guys did a great job with a tight, clean installation. I certainly recommend Specialty Heating for a new furnace upgrade. read more

There seemed to be a minor confusion - so to say - at dispatch. Somehow, my phone number was attached to another order. So, the tech I thought that was initially coming over to my place was actually going elsewhere. I wasn't particularly upset nor was I angry; it wasn't the tech's fault, possibly dispatch's fault, but these things do happen. All is forgiven, but some quality control may be needed to avoid this again. The fact that I had called around 10AM with an ETA for someone to arrived would be between 1PM-5PM, but arrival came right at 1PM even with the confusion was very impressive. I was quite pleased though with the professionalism and the constant communication after we figured out the confusion. Chris was very kind at trying to figure things out for me and making sure someone was coming over to my home. Even after Lance arrived, Chris even called back to make sure someone did. Now, that is customer service. Lance was very courteous and I appreciated the fact he wasn't pushy. There was a minor problem with our heater and though certain things were due for an update, he didn't push and accepted our decision to postpone. Hopefully our heater will last through the rest of this "cold" front in Portland. However, at least I know where we'll request service when it's needed and when we do, at least we know the parts have a 3 month warranty attached. read more

Lifesavers!!!! I woke up this morning (Saturday) to an 85 degree house. It's the hottest weekend of the summer and my husband is out of town. Within an hour of my distress call someone was here to help. In no time at all the issue was discovered and a tech came to replace a part. Now I'm sitting in an air-conditioned home. Woo hoo! Thank you SOOOO much! read more