My boyfriend and I stayed at the Will Scarlet cabin and we had a really fun, relaxing time. The…read morepeople there are really nice and helpful with our first experience. I do recommend this place

Have been staying here for years. Property is beautiful, cabins super clean. Owners so helpful…read more Highly recommend!!!

My boyfriend and I had the immense pleasure to stay in one of the Mountain Air Cabins. We couldn't…read morehave asked for a better place (the cabin was adorable with all the amenities we needed) and better hosts. Every morning we woke up to a view of the mountains with thunder breaking above. It was so restful and relaxing, including the great hot tub, that we returned to the "big city" feeling what it really was like to fall in love with the stillness and peace of nature. Gracias! Thanks so much.

Was refunded for my cancellation except for a $35.00 "administration fee" which I had to dig into…read morethe 12-page contract to find. And this was 19 days after I cancelled the same day I booked. If I had not called, I would most likely not have gotten anything back since they switched computer software. It's funny how places like this make you book and pay and THEN they send you a contract with the additional details not found on the website, This includes VRBO and Air BNB by the way. As I said before - sticking with hotels from now on.

I have used cozy cabins for years, they have a great variety of properties, and I've always…read morereceived great service. I also had an issue with Covid last year and thought they were really reasonable with the cancellation? Maybe because I'm also a business person, but I think some of the reviews are shooting the messenger regarding Covid! Thanks Cozy Cabins staff!

Enjoyed a very peaceful and relaxing weekend in a very affordable cabin on the river in Midtown!…read more Can't wait to go back and visit. The staff was very helpful and attentive to our needs. Highly recommend

August 2014 - We rented Bear Country Cabin for a Friday thru Sunday stay. Checking is 4pm and…read morecheckout is 10am. At the last minute, we decided to extend to Monday. They worked with us and extended the trip with no issues. The rental was straight forward and the details of what was expected of us and what was at the cabin was all spelled out ? I got our deposit back about 2 weeks after the trip. The cabin is listed as a 3 bedroom. It has a normal size bedroom downstairs, one large master upstairs and a very small room with a fold out bed. Worked for our son and two GrandKids. Probably not for me and my wife. Master was large and roomy but it is an open air concept? So the balcony is over the living room. If a party is going on downstairs....you'll hear it in the master! The cabin was ok...needs a little TLC if it were mine! Great views of the woods behind the cabin. We had deer in the yard all 4 days. The hot tub is great! Deck has a dining table and bbq grill. Not fancy but very useable. The pool table is on a 1degree slope... Internet kept going down so we resorted to our Verizon MiFi. Lots of parking..we gad three full size cars there. The deck & hot tub are private except for a next door neighbor. Views were great with two hummingbird feeders and lots of birds using them. Location is very convenient to town. Take a backroad to Inn of the Mountains. If it were just the two of us, we'd probably rent again. With two sons plus family & GrandKids, we would probably look for something larger and maybe a little upscale next time. We had a great time. Casinos, eating out, drive up the ski area...and don't bet on Crypthasarrived ( race horse)...you'll loose your $40 bucks!

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

Stayed 3 nights everything was great. Wood burning fireplace was nice to sit by and relax. Nice…read morearea to walk the roads and enjoy the pines. Looking forward to another trip soon.

We visited Story Book Cabins as a group of 24 people staying in five cabins total. The staff was…read moregreat, the cabins were immaculately clean and had everything stocked we needed! We loved being able to walk to each other's cabin and still have the privacy of our own space. We all look forward to returning in the future.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

Jeff, Monique, and the whole team were incredible to work with. My situation was unique in many…read moreways but they were there with me every step of the way. I was always informed of anything to do with the sell of my home and never had to wait long for any response. The issues that would come up were resolved quickly and in a very supportive manner. I will be recommending Jeff and his team to anyone looking to buy or sell a home in the area.

Jeffery is a dream to work with. He knows the answer to most any question you may have not only…read moreabout the property but the community, rentals, and amenities. He has excellent tips on decorating or remodeling and perhaps what I love most about Jeffery is how honest he is. He lets you know right away by action that he is on your side. Jeffery is a rare find, fun to work with and deserves our business.