Bedbugs If I could give zero, I would I am writing this…read morereview with absolute disgust and disbelief after our recent stay at [courtyard ]. What was supposed to be a standard stay turned into a living nightmare due to a severe bed bug infestation and a complete breakdown of basic hotel management and customer service. We discovered bed bugs in our room. When we immediately contacted the front desk (around 1 AM), the nightmare really began. It took an unacceptable 27 minutes for a staff member to even show up to speak with us. To make matters worse, they refused to come up to the room to inspect the bugs and shockingly declined to even view the video evidence we had clearly captured. Their apathy was staggering. We were finally moved to a new room on the opposite side of the hotel at 7 AM. After almost no sleep, we were then woken up shortly after by loud, pervasive construction noise directly outside our new room. When I went to the front desk to complain, the manager was incredibly rude and, in a breathtaking display of dishonesty, completely denied that any construction work was happening at the hotel. Furthermore, we were unable to use the pool or gym during our entire stay as they were closed or unavailable, a detail not disclosed to us beforehand. As we were attempting to check out and leave, our exit was physically blocked. The construction crew was using the only functional exit door, making it impossible for us to leave with our luggage for some time. This is not only unacceptable service but a major safety hazard. The manager has refused to refund us for the night we spent with the bed bugs. We are longtime guests who have stayed here twice a year for years. This experience was not just "bad service"; it was a total failure. This hotel is garbage, the staff is unprofessional and rude, and the management is dishonest. We will NEVER stay at this property again and strongly advise every traveler to steer clear for their own health and safety. I have full photo and video documentation of the infestation and the construction noise to back up every word of this review.

Comfy rooms, great service, cozy environment. Loved the fire pit! The breakfast was a bit expensive…read morebut surprisingly delicious, we had the breakfast flatbread and burrito. We also had a few drinks during the night. The Black Cherry Old Fashioned was decent but they were out of cherries, which was a shame. Our only gripe with the room was that the pull-out couch bed was very uncomfortable and we had to make the bed ourself, it was just a mattress. We will likely stay here again next time we go to the New York Renaissance Faire, as it's close and affordable with no big flaws!

This review is for Comfort Suites Mahway - Paramus at 229 SR-17…read more THIS HOTEL IS OWNED AND MANAGED BY A PERSON WHO DOESN'T HONOR CHOICE HOTEL REWARD REGULATIONS... AND DOESN'T RESPECT CONTEMPORARY WOMEN OR PEOPLE WHO ARE IN LONG-TERM PARTNERSHIPS. My 15-year-old son won a local tennis tournament and needed a last-minute hotel room, so I booked a room at 11:30 pm using reward Choice points for him and his mother. The manager and owner refused to let them stay at the hotel because her driver's license didn't have my last name. The Choice Hotels Rewards program clearly says immediate family, children and partners can stay at hotels booked using reward points (see below) The manager said 'there's a lot of fraud these days' in the Choice Points Hotel program and DEMANDED a marriage certificate (which is not required by Choice Rewards rules). Bottom line, at midnight, the owner and manager kicked my family out of the hotel. They wouldn't let them stay there EVEN THOUGH I USED 6,000 REWARD POINTS AND PAID AN ADDITIONAL $48 for the night. And they kicked them out without refunding my credit card payment or points. I swear this is the truth. IF YOU'RE A MODERN WOMAN who believes you should be able to keep your own last name (and not have to carry a marriage certificate to prove you're married) - or if you're a man who supports women keeping their own identity, STAY ANYWHERE ELSE. IF YOU HAVE A LONG-TERM PARTNER as part of your immediate family and you believe businesses should consider your long-term partner as part of your family, STAY ANYWHERE ELSE. IF YOU BELIEVE IT'S NOT OKAY FOR A HOTEL OWNER AND MANAGER TO KICK A CHILD AND HIS MOTHER OUT OF PAID HOTEL ROOM AT MIDNIGHT, STAY ANYWHERE ELSE. IF YOU BELIEVE A COMPANY SHOULD HONOR THEIR REWARD PROGRAM (see picture for points redemption rules), STAY ANYWHERE ELSE. Where we spend our money sends a message, I'm asking you to send a message to this hotel owner and stay somewhere else instead of here. Thank you.

Welcome to 2019. This is my annual review of Comfort Suites.... this time for room 320... one…read moreaway from where we stayed last year. Nice. Same quality service from Comfort Suites. Rooms are still great. Very happy with the experience. Looking forward to staying here again in 2020.

I stayed at this location while traveling with friends to NYC. This was a convenient location and…read morereasonable price for us. There was a large group of us, but check-in was a breeze. I also completed some of check-in online. Being one of the drivers, I was ready to relax once I got to my room. Opening the door was a breath of fresh air. Everything was clean and in place. After showering, I was able to take a nap in record time. Check-in was on a Friday afternoon. We checked out on a Sunday morning. Breakfast was great every morning; it tasted better being free & included. I forgot to include pictures. Parking can be a little tricky when returning late at night. I haven't had the best experience at Hilton properties. I'd definitely return to this one if I'm back in the area.

They were able to help me with my concerns. They assisted me with the services I neededread more

Located right on a noisy roadway, but some rooms are quietly nestled in the back. Design is…read moremoronic. Large lobby area with nothing. No coffee, no pitchers of chilled water, cookies, apples.....No signs to indicate where the elevator is, which happens to be quite a distance from the lobby. Rooms are spacious, nicely appointed and very clean. Service? Well we arrived at 11:30am and were told no rooms were available and that they would text us when one was ready. We stored our bags. Having received no text, we returned at 2:15 to find out that there were a number of rooms ready. Oh well, sorry to say overall this is a pretty dismal experience, not one that we have come to expect from Doubletree or other Hilton properties.

Staff was rude and not helpful. We first experienced it ourselves thinking it could be an isolated…read moreinstance, but then we witnessed two other customers treated rudely, too. Hotel was clean. Room adequate for a two night stay.

Very pleasant and astonishing place to sleep. Very great manager and convenient hotel.read more

Back at the Fairfield inn in mahwah. Snowy day after…read moreChristmas - friendly staff & clean rooms. Some of the carpets and furniture are showing wear. Location is convenient to highways and where we need to get to.

This was a great hotel that we stayed at during our visit to the New York Renaissance Faire (about…read morea 20 minute drive away). Our suite room was clean and spacious, comfortably fitting five adults. Amenities were limited as the fitness center and pool were closed (very unfortunate), but the free breakfast was good and had some nice options including a waffle maker with toppings. Service was great, everyone was very nice on staff and the hotel was very clean. We would definitely stay here again!

The hotel is undergoing renovations so that should be great in the future. Be mindful of the…read moreongoing construction and adjustments-for example, while the pool was open, it was unheated during our stay. Kids didn't mind though. Our room was not renovated but was acceptable and clean. The breakfast area was well stocked and varied-we loved the MTO waffles and kielbasa. Staff we interacted with was always nice. The cleaning service offered daily was also nice. Parking is available in the lot. Location is great for American Dream and potentially even NYC.

exterminate! 2 roaches in one night. every time one of us got up to go to the bathroom there was a…read moreroach in the stall. i killed both

Stay dates: June 16-19, 2026…read more I've been staying at IHG properties at least 4-6 times a year, mostly in San Diego, Los Angeles, and Manhattan for the past 5 years. I've accumulated points, chosen IHG over competitors, and considered myself a loyal customer. After this experience, I am done and I mean that. During a family vacation in NJ and NY, my wife discovered the in-room phone wasn't working, leaving her no way to reach anyone for guest or room services. She went to the front desk for help. A staff member named Sharon told her to go talk to the bartender and said she had no other way to help. That alone was bad enough. But what made it truly unacceptable was how Sharon treated my wife during that conversation. She raised her voice. She rolled her eyes. She spoke in a condescending, belittling tone, all over a minor miscommunication about whether my wife said "room service" or "guest/room service." A guest should never, under any circumstance, be spoken to that way by a front desk professional. Later that evening, I asked to speak with the front desk manager on the spot. Sharon told me her manager was not available and that she had no idea when her manager would be in for the rest of the week. In other words, there was no escalation path offered whatsoever. I followed up with a formal written complaint to hotel management. I also contacted IHG corporate directly. I received zero response. Not an acknowledgment. Not an apology. Nothing. That silence tells me everything I need to know about how IHG values its loyal members. I have accumulated IHG points over many years of faithful stays. I now regret that loyalty and am prepared to forfeit every single point rather than give this brand another dollar of my business. I will not return to this property. I will not stay at another IHG hotel. If you are an IHG member reading this know that your loyalty may not mean what you think it does when it actually matters. Avoid this hotel. Avoid the IHG brand.

My total experience at this hotel was welcoming and inviting. Hotel staff does service the best…read moreinterest of the customer. 24HR coffee, water and banana. Good breakfast. Experience for yourself.

This location is very clean. Bed was comfortable. In room fridge- large well lit vanity too…read more Folks at the front desk were friendly. My husband thought the breakfast was better than average for a quick serve hotel breakfast. No complaints.

TOXIC BLACK MOLD & TOXIC MANAGER…read more I rolled in my third time staying there thinking how safe and comfortable I felt there. Not many minutes later, I looked up during my shower to find white, brown, and black mold, to which I am profoundly deathly allergic, rare genetics yay!. The receptionist who was sick and coughing all over my keys (now I've got it, thanks for sharing!) said they were sold out and wouldn't switch the room. My throat was starting to constrict but I wasn't in a condition to go anywhere else so I took some Benadryl and prayed I'd make it. I spent two weeks in the hospital over this only two weeks ago. I woke in the morning in the overwhelming pain of a full blown allergic reaction and asked for a different room. The staff was completely discombobulated and in what I could only guess was a state of fear, it was so bizarre. It took them FOUR HOURS to give me keys to a different room that wasn't already occupied. And then three people let themselves into my room throughout the day and the employees kept calling and stopping by to ask me what was going on. The next morning as I was packing up to leave, I got a response to my email from the General Manager Cynthia Amaro who proceeded to tell me there was no mold. Well, allergic reaction to a toxin is a pretty involuntary phenomenon so my eyes, body, and my genes would beg to differ. I chose not to continue to be gaslighted and hung up to continue packing. She called over and over while I asked her to leave me be. My body was still reeling. Instead she came to my room with a bouncer dude and harassed me until I told her 8+ times in a row to go away and leave me alone so that I could finish packing to leave. She continued to speak over me so that she could ultimately threaten me with the police if I wasn't gone in 20 minutes. It was clear why the staff was such a mess for her insane intimidation tactics. Logic? Reason? Bueller? Bueller? So I called the police because it was very clear I was not safe and she was waiting to pounce. They arrived and we chatted about our military service and they characterized the manager as "very aggressive" and said they had been called to the hotel many times. Not only was my bill not refunded for the immense danger I was subjected to, or compensated for the days of illness it would take my body to recover, but I was charged for a third night when I only booked and stayed two. If you're good with toxic mold, a petrified incompetent staff, a wild loose cannon manager that the police are very familiar with, being physically intimidated and then over-charged... this is the hotel for you!! Word to the wise: keep your clothes on because you never know when some entitled person will walk through the door and engage you in a discussion about why you're already there. I think it's a pretty common occurrence given the fact they first sent me to an alternative room that was already occupied. Idk, maybe communal housing with strangers is your thing. You'll definitely get all kinds of unsolicited attention here! Maybe after the pandemic you wouldn't mind the company! Enjoy!

Great location ! Great value! Clean Comfortable room! I had never stayed at a Sonesta Select --…read morebut I will be sure to look for them now! The best part was the staff. Everyone I came in contact with was helpful and friendly!

We literally got in at 11pm and left at 6:30am. This was a quick sleep on a long drive back home…read more The room was clean and quiet and that is all we wanted.

Been staying at this hotel for quite a while off and on, for the course of three years now, until I…read moreget a place to live, the staff at the front are always so nice, some of the rooms are a bit outdated but there has been some remodeled rooms, if they are able to upgrade the breakfast sometimes that would be great too, overall, it's a nice hotel cause it's simple and quiet: Love the customer service, keep up the great work...