Bedbugs If I could give zero, I would I am writing this…read morereview with absolute disgust and disbelief after our recent stay at [courtyard ]. What was supposed to be a standard stay turned into a living nightmare due to a severe bed bug infestation and a complete breakdown of basic hotel management and customer service. We discovered bed bugs in our room. When we immediately contacted the front desk (around 1 AM), the nightmare really began. It took an unacceptable 27 minutes for a staff member to even show up to speak with us. To make matters worse, they refused to come up to the room to inspect the bugs and shockingly declined to even view the video evidence we had clearly captured. Their apathy was staggering. We were finally moved to a new room on the opposite side of the hotel at 7 AM. After almost no sleep, we were then woken up shortly after by loud, pervasive construction noise directly outside our new room. When I went to the front desk to complain, the manager was incredibly rude and, in a breathtaking display of dishonesty, completely denied that any construction work was happening at the hotel. Furthermore, we were unable to use the pool or gym during our entire stay as they were closed or unavailable, a detail not disclosed to us beforehand. As we were attempting to check out and leave, our exit was physically blocked. The construction crew was using the only functional exit door, making it impossible for us to leave with our luggage for some time. This is not only unacceptable service but a major safety hazard. The manager has refused to refund us for the night we spent with the bed bugs. We are longtime guests who have stayed here twice a year for years. This experience was not just "bad service"; it was a total failure. This hotel is garbage, the staff is unprofessional and rude, and the management is dishonest. We will NEVER stay at this property again and strongly advise every traveler to steer clear for their own health and safety. I have full photo and video documentation of the infestation and the construction noise to back up every word of this review.

Had a good stay here. Staff was very friendly. Pool was clean enough but very very dated. Room was…read morevery good and clean and quiet. Starbucks coffee from lobby was solid and nice to have option of mini coffee in rooms. Lobby area updated and had nice fireplace.

This review is for Comfort Suites Mahway - Paramus at 229 SR-17…read more THIS HOTEL IS OWNED AND MANAGED BY A PERSON WHO DOESN'T HONOR CHOICE HOTEL REWARD REGULATIONS... AND DOESN'T RESPECT CONTEMPORARY WOMEN OR PEOPLE WHO ARE IN LONG-TERM PARTNERSHIPS. My 15-year-old son won a local tennis tournament and needed a last-minute hotel room, so I booked a room at 11:30 pm using reward Choice points for him and his mother. The manager and owner refused to let them stay at the hotel because her driver's license didn't have my last name. The Choice Hotels Rewards program clearly says immediate family, children and partners can stay at hotels booked using reward points (see below) The manager said 'there's a lot of fraud these days' in the Choice Points Hotel program and DEMANDED a marriage certificate (which is not required by Choice Rewards rules). Bottom line, at midnight, the owner and manager kicked my family out of the hotel. They wouldn't let them stay there EVEN THOUGH I USED 6,000 REWARD POINTS AND PAID AN ADDITIONAL $48 for the night. And they kicked them out without refunding my credit card payment or points. I swear this is the truth. IF YOU'RE A MODERN WOMAN who believes you should be able to keep your own last name (and not have to carry a marriage certificate to prove you're married) - or if you're a man who supports women keeping their own identity, STAY ANYWHERE ELSE. IF YOU HAVE A LONG-TERM PARTNER as part of your immediate family and you believe businesses should consider your long-term partner as part of your family, STAY ANYWHERE ELSE. IF YOU BELIEVE IT'S NOT OKAY FOR A HOTEL OWNER AND MANAGER TO KICK A CHILD AND HIS MOTHER OUT OF PAID HOTEL ROOM AT MIDNIGHT, STAY ANYWHERE ELSE. IF YOU BELIEVE A COMPANY SHOULD HONOR THEIR REWARD PROGRAM (see picture for points redemption rules), STAY ANYWHERE ELSE. Where we spend our money sends a message, I'm asking you to send a message to this hotel owner and stay somewhere else instead of here. Thank you.

Welcome to 2019. This is my annual review of Comfort Suites.... this time for room 320... one…read moreaway from where we stayed last year. Nice. Same quality service from Comfort Suites. Rooms are still great. Very happy with the experience. Looking forward to staying here again in 2020.

They were able to help me with my concerns. They assisted me with the services I neededread more

I stayed at this location while traveling with friends to NYC. This was a convenient location and…read morereasonable price for us. There was a large group of us, but check-in was a breeze. I also completed some of check-in online. Being one of the drivers, I was ready to relax once I got to my room. Opening the door was a breath of fresh air. Everything was clean and in place. After showering, I was able to take a nap in record time. Check-in was on a Friday afternoon. We checked out on a Sunday morning. Breakfast was great every morning; it tasted better being free & included. I forgot to include pictures. Parking can be a little tricky when returning late at night. I haven't had the best experience at Hilton properties. I'd definitely return to this one if I'm back in the area.

My husband and I were visiting the area for my friend's wedding, and since we live about two hours…read moreaway, decided it would be best to rent a hotel room from our friend's hotel block. The hotel was not even a minute away which was super convenient, it was right down the road. The concierge at the front desk was nice and accommodating, and even asked us if we wanted a cookie (which was nice and warm!) It was chocolate chip and oat, delicious! The hotel was fine and served it's purpose, the room could use a little bit of sprucing up, but all in all was totally fine! I appreciated that the room got nice and cold during this August heat. In the morning, my husband and I were planning on checking out around 10:30 AM. We woke up around 7:30-8:00 AM to check out the restaurant in the hotel for Breakfast. Housekeeping was already around knocking on people's doors. Unfortunately, our room didn't have the "Do Not Disturb" sign on the back of the door for us to use. Around 9:30-10:00 AM, housekeeping knocked on the door (since she couldn't get in with the card key since we locked the door). We told her that we were still staying in the room, and she moved on. Once we checked out, we had to wait about a minute or so for a concierge to get to the desk. She seemed a little monotone/unfriendly, but oh well. All in all, we had a pretty chill experience here.

Located right on a noisy roadway, but some rooms are quietly nestled in the back. Design is…read moremoronic. Large lobby area with nothing. No coffee, no pitchers of chilled water, cookies, apples.....No signs to indicate where the elevator is, which happens to be quite a distance from the lobby. Rooms are spacious, nicely appointed and very clean. Service? Well we arrived at 11:30am and were told no rooms were available and that they would text us when one was ready. We stored our bags. Having received no text, we returned at 2:15 to find out that there were a number of rooms ready. Oh well, sorry to say overall this is a pretty dismal experience, not one that we have come to expect from Doubletree or other Hilton properties.

This is a mid level hotel in the Marriott family. This location is good. The property is perhaps…read morea little tired. But it's right off route 17 and that makes it perfect for some people and travelers. The breakfast starts at 6:30 and was well laid out and fresh. The tv in the breakfast lounge wasn't screaming loud, which was great. Plenty of people coming out for coffee and breakfast. Easy checkin and parking both. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Back at the Fairfield inn in mahwah. Snowy day after…read moreChristmas - friendly staff & clean rooms. Some of the carpets and furniture are showing wear. Location is convenient to highways and where we need to get to.

Perfect place for a quick overnight. It's not cleaned very well- not nasty, but definitely not a…read moredetailed clean. This was unfortunate because I wanted to like everything about it.

The very convenient hotel, has large rooms that are laid out nice. Big bathrooms with lots of room…read morefor toiletries and all the amenities of home. Including an indoor pool and convenience store next door ( however you're in the antiquated state of New Jersey, so don't expect any beer or wine). The beds are comfortable, with plenty of outlet updates. Free, Tea, coffee and hot chocolate were available all day/night and they do have a very expensive small pantry. Two negatives to this property. 1. The doors are NO where near soundproof. At all! The main door is tissue thin, as is the adjoining room door. Unfortunately, we could not get our party adjoining rooms. At 6:00am I was startled awake by an elderly gentleman who sounded like he was in my room!!! Not acceptable!!! ( guys beware of what you say and DO at this hotel if you have an adjoining door!) 2. we had another heating problem with the room. So we cut off the heater and expected the room to cool down but it did not. The windows do not open so on a 20° night we actually had to turn the air conditioner on to cool the room down so that we could have a 67° room. Completely inefficient heating in this building. The hotel was almost booked so the Saturday breakfast attendant could not keep up with the food. I felt sorry for them. There was quite a hungry youth group that kept wiping out the hot breakfast items. But the options were typically normal Hampton Inn. Over all a fair stay, sans the paper thin doors which removes a star!!!! NOT Acceptable

I'm posting this review after attempting to resolve the situation privately with both the hotel…read more and eventually Linda Columbia who is the Director of Rooms and the booking platform, but unfortunately no meaningful resolution was provided. Linda said since I booked 3rd party by way of Booking.com that there was nothing she could do and told me to reach out to Booking.com. My husband and I stayed for one night at the Crowne Plaza Suffern-Mahwah by IHG on March 7-8, 2026. The stay turned out to be extremely disruptive. Around 11:00 PM, we began hearing a loud, constant whistling noise coming from the bathroom plumbing in our room. It appeared to be a mechanical issue with the pipes and made it very difficult to sleep. Shortly after we finally fell asleep, the hotel's emergency alarm system activated, repeatedly instructing all guests to evacuate the building immediately. My husband and I evacuated along with many other guests and were required to stand outside in the rain for approximately 45 minutes while the alarm continued. What was most concerning was that no information was provided to guests about what was happening or whether it was safe to return. Once we were eventually allowed back inside, there was no explanation or communication from the hotel regarding the situation. The following morning, we also received a receipt slipped under our door showing a Mastercard payment, even though the stay had already been prepaid through PayPal via Booking.com. When we asked the front desk about this at checkout, the staff seemed confused and somewhat irritated rather than providing a clear explanation. After more than a week of back-and-forth communication between the hotel and Booking.com, the only resolution offered was a $14.95 credit, which required me to submit my credit card information through a link to receive it. Considering the mechanical issue in the room, the late-night evacuation, standing outside in the rain for 45 minutes, the billing confusion, and the lack of communication afterward, this response felt extremely inadequate. I understand that emergencies happen, but what was most disappointing was the lack of communication and accountability afterward, both from the property and in the resolution process. I hope hotel management reviews this situation and takes it seriously, because this experience fell far below the level of service and guest care I expected from a Crowne Plaza property.

We have enjoyed our stay here so much! The breakfast spread is great! There is something for…read moreeveryone! Rooms are comfy and the service is great too! Everyone is really helpful and friendly

This location is very clean. Bed was comfortable. In room fridge- large well lit vanity too…read more Folks at the front desk were friendly. My husband thought the breakfast was better than average for a quick serve hotel breakfast. No complaints.

Cleanest Holiday Inn Express room I think I've ever stayed in! My room was in great condition as…read morewell! Breakfast was great, with no corners cut! Terrific location with several places to get food and drink within walking distance. EV chargers too! Try to get a room at the back of the hotel, as the front faces Route 17 and might be a bit noisy. Would definitely stay again!

TOXIC BLACK MOLD & TOXIC MANAGER…read more I rolled in my third time staying there thinking how safe and comfortable I felt there. Not many minutes later, I looked up during my shower to find white, brown, and black mold, to which I am profoundly deathly allergic, rare genetics yay!. The receptionist who was sick and coughing all over my keys (now I've got it, thanks for sharing!) said they were sold out and wouldn't switch the room. My throat was starting to constrict but I wasn't in a condition to go anywhere else so I took some Benadryl and prayed I'd make it. I spent two weeks in the hospital over this only two weeks ago. I woke in the morning in the overwhelming pain of a full blown allergic reaction and asked for a different room. The staff was completely discombobulated and in what I could only guess was a state of fear, it was so bizarre. It took them FOUR HOURS to give me keys to a different room that wasn't already occupied. And then three people let themselves into my room throughout the day and the employees kept calling and stopping by to ask me what was going on. The next morning as I was packing up to leave, I got a response to my email from the General Manager Cynthia Amaro who proceeded to tell me there was no mold. Well, allergic reaction to a toxin is a pretty involuntary phenomenon so my eyes, body, and my genes would beg to differ. I chose not to continue to be gaslighted and hung up to continue packing. She called over and over while I asked her to leave me be. My body was still reeling. Instead she came to my room with a bouncer dude and harassed me until I told her 8+ times in a row to go away and leave me alone so that I could finish packing to leave. She continued to speak over me so that she could ultimately threaten me with the police if I wasn't gone in 20 minutes. It was clear why the staff was such a mess for her insane intimidation tactics. Logic? Reason? Bueller? Bueller? So I called the police because it was very clear I was not safe and she was waiting to pounce. They arrived and we chatted about our military service and they characterized the manager as "very aggressive" and said they had been called to the hotel many times. Not only was my bill not refunded for the immense danger I was subjected to, or compensated for the days of illness it would take my body to recover, but I was charged for a third night when I only booked and stayed two. If you're good with toxic mold, a petrified incompetent staff, a wild loose cannon manager that the police are very familiar with, being physically intimidated and then over-charged... this is the hotel for you!! Word to the wise: keep your clothes on because you never know when some entitled person will walk through the door and engage you in a discussion about why you're already there. I think it's a pretty common occurrence given the fact they first sent me to an alternative room that was already occupied. Idk, maybe communal housing with strangers is your thing. You'll definitely get all kinds of unsolicited attention here! Maybe after the pandemic you wouldn't mind the company! Enjoy!

Great location ! Great value! Clean Comfortable room! I had never stayed at a Sonesta Select --…read morebut I will be sure to look for them now! The best part was the staff. Everyone I came in contact with was helpful and friendly!

Been staying at this hotel for quite a while off and on, for the course of three years now, until I…read moreget a place to live, the staff at the front are always so nice, some of the rooms are a bit outdated but there has been some remodeled rooms, if they are able to upgrade the breakfast sometimes that would be great too, overall, it's a nice hotel cause it's simple and quiet: Love the customer service, keep up the great work...

Nice location as well as nice employees. They were very good to interact with. They showed…read moreconsideration for any questions asked .