She had an attitude over the phone and it took 5 calls just to actually get someone to answer, and when she answered it sounded like it was an inconvenience that I was calling. read more

I sympathize with Christopher B's problem. The Xros 4 Nano pre-installed 6 ohm pod leaks. I took it out, dried the well out and inserted the other 8 ohm pod that was included in the kit. This pod did not make the bubbly noise or cause vape liquid to collect on the outside so I determined the pre-installed 6 ohm pod was defective and leaked. I went back to the store (#2) and they would not replace it and said I had to contact Vaporesso myself. At that point, I requested a copy of my receipt because when I said I wasn't given one when I made my purchase, the store clerk said her policy is to not provide a receipt unless specifically asked because she is saving trees (yes, seriously). This was a $45 purchase with a 90 day warranty from Vaporesso. When I said I needed the receipt because the pre-installed pod leaked, she took my information and said she would look up the receipt which could take up to a week. When I asked if they could exchange the pod, she said no. The Vaporesso website says the following: "If your Vaporesso product is within 90 days warranty period, please firstly contact the store where you purchased your product, and let them help you to check and replace the product if the product exactly has problem. If they really can't help you, you can choose to contact support team by submitting a ticket here , but please note if the information is incorrect or incomplete, the ticket will be cancelled. And the replacement is sent out from China, it will time some time to reach you, thank you for your patience." So there must be a simple claim process for the retailer for in warranty problems. Anyway, I learned that this store does not stand behind the products they sell. I'll stay away from equipment purchases and stick to lower value supplies. read more

I only shop at the Vape shop. Not only do they have AMAZING prices and friendly approachable staff, but they also have member prices. To be a member, all they need is your phone number. Every time you shop, you get a "checkin" and once you reach 5 check-ins, you get $5 off! And with the membership, you get special pricing too! And it is like $3 or $4 off. All-in-all, I really love this shop and highly recommend it! read more

Great shoo with a large variety. Came in looking for glass. Yasmin was friendly, helpful, and very welcoming. I'm leaving this review because if how well she did her job Thanks from TX read more

I walked in a vape virgin. 2 hours later I have vaped. Staff was incredibly helpful and got me out of the door with an easy to use machine. Really excellent service. And they now have a store in the Foothills! Just doesn't get any better than that. read more

Worker wouldn't sell me a disposable. I've been coming here for years and loved this place. I know most of the workers, and it's always nice to see a friendly face. There was a day worker working the night shift. I showed her my drivers license when she asked for it. Then I showed her my military ID for the military discount they offer. When she saw it, she wouldn't sell be the disposable. Their policy is 10% off on orders of $20 or more, and mine was ~$27. I get the same thing every week. She made me feel bad for wanting the discount and made me feel so ashamed for even asking for it. read more

I came in with a vape pen that I bought somewhere else that was leaking. She took the pen apart and troubleshooted the problem. Even though the problem is the pen, she at least tried to help which is more than the shop I bought it at did. read more

Bought a $69.95 golden valley power injector that was jammed the moment I plughed it in and flipped on the power switch. Took about 2 hrs cleaning and trying to get it to reset. Finally got it to cycle a few times with a tube or tobacco, so I loaded a very same amount of tobacco and it instantly jammed again. Pushed reset bottom and it cycled and tore the tube. I called the store this morning & had to call back in 10 mins cause they stated they just openned, no answer at 12 min & 15 min so I took a shower and got ahold of them shortly after. Explained what was going on & that I wasn't asking for a refund, I want to bring it in and get the 89.95 powermatic machine and pay the difference, btw which would still be more than I'd pay on amazon. They have it for $71 with free shipping. I was ask for my name and # so they could call me back and told me that I would have to call the company to get it replaced or a refund. So, unless the company agrees to refund me my money, I'll be out the $65 I paid for it after the military discount and I still have to buy a new machine, which I will get from amazon and never shop in the store again. Was guven the excuse that, "We've paid for all our products that are in the store already so we would be paying for it twice" which is exactly what they have basically done to me. I still hqve to buy another machine and not getting my money back for the broken one I was sold. No store pays retail for what they sell, and its way easier for them to deal with thier distributor to get thier product replace because of a defect than it is for a consumer. read more