Fowlers has been providing weekly maintenance on our pool for a couple years now and these folks…read moreROCK, they are absolutely terrific. Today they serviced/repaired our water feature, again, they ROCK. Thank you all, your hard work and professionalism are appreciated, Happy Customers, DL

Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors

We took many bids, and were impressed with this family owned multi-generation business. As some of…read morethe other reviews have stated, this process is not cheap but this company is very fair. You certainly get what you pay for in this case a beautiful remodeled pool. Our pool was a plastered pool over 30 years old and was in desperate need of a redo. The job starts with Mike Jr. coming out to measure and answer questions and returns an estimate the next day. After our decision was made the whirl wind began, I mean that in a good way. I enjoyed the entire process from jack hammering out the old plaster to watching new pipes being rerouted to picking out tile and pebble sheen and designing our new baja shelf. There are not a whole lot of options for an older pool as far as the cap tile is concerned unless you want to rip out all the old deck and use stone which can get pricey, we decided to go with a new cap tile and selected brown with a blue/grey/brown waterline tile. We were not sure how this would turn out but I am so glad we went with the choice. Our backyard is earthy and natural and this looks soo classy, we chose a lakeside blue for the pebble sheen and Mike Sr. put some extra bling in there for me and I LOVE it! We also added a baja shelf and a couple turtles to the bottom of the pool. Mike Sr is very communicative, patient and answers all questions via text right away and even put up with my indecisiveness about the depth the baja shelf and held an Adirondack chair in the air where it could possibly go to show me a visual. I appreciated that. Overall we are very happy with this company from start to finish very professional, clean, timely and if you are looking to make your backyard an oasis and not break the bank, we highly recommend Creative Pool Plastering Company. Thank you to the entire crew and Mike Jr. and Mike Sr! The Bonkoski's Mike and Kari

Something is wrong with this company. Very poor communication. I would worry about doing a big…read moreexpense like this with a company thats been in business since 1957 but has no one not a sole answering the phone. They should at least have a receptionist type person to take calls if not the project manage as well where you can leave a vm atleas. You can put a request in an email to set up a quote and you'll never ever hear from them! Very unprofessional.

A year and a half later and Mike is still my pool guy! We added a spa to the list and he keeps both…read morein pristine condition. Thank you, Mike, for taking care of this job for me I appreciate you!

Customer service is very poor and the pool seevice does not cleaning the pool correctly. Also lacks…read morecommunication to the customer when something is wrong. Be very care of your pool equipment. This pool service employees are not pool certified to take care of pools.

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

I had reached out to Chris late Thursday, he was at my home early Saturday to repair my pool…read moreequipment. He was able to give me his opinion on the issue I was having through text/pictures I sent him beforehand, as well as give me a competitive quote. Other companies I spoke to wouldn't have made it out for at least 4-5 days later, one even wanted $100 more for the same job. He showed up on time, was friendly and knowledgeable. He even helped me with a couple other things too. I'll be in touch with him the next time I need anything repaired or diagnosed on my pool. I would definitely recommend.

Fast Lane is one of the best pool companies you can call. These guys are awesome. Chris came out…read morethe day after Christmas. I was shocked. Hard work and very honest. Don't believe me? Give them a call!

Steve is noncommunicative, at best. He initially quoted us a monthly pool service rate for weekly…read moreservice. However, he increased our rate twice within the first three years of service without notice to us, or an explanation of why the monthly rate had increased. His website makes you think he runs a substantial operation, but his business is only a mom and pop shop consisting only of Steve and his wife (and sometimes a pool cleaner employee). He subcontracts out his pool remodel business, as he did with us, and some other services he claims to do. His website says he does tile cleaning to remove calcium stain buildup, but we've asked him on two occasions to clean our tile. He just says he can't do it, and leaves it up to us to clean as best we can (we are seniors in our 70's). In addition to this, last month he charged us $150 to clean our pool filter. He has never charged us for cleaning our pool filter before. It turns out in the four years we've used Steve, he has never cleaned our pool filter once until last month. What kind of pool service is this? Finally, Steve appears to have a problem retaining a pool cleaner employee. For almost two years, Steve and his wife cleaned our pool weekly themselves after their pool cleaner quit. Last November or December 2023 Steve was able to hire another employee to clean pools, but the employee did not show up the last week of December 2023. When we called about this, we were told he gave his employee off the week of Christmas 2023. This year, his employee did not show up this past week (November 2024). When we called about this, he now says he "gives" the employee off the week of Thanksgiving, the week of Christmas, and the day after New Years Day. We don't have a problem with Steve "giving" his employee time off, at times of his choosing, but he still charges us for the times his employee is off. So, in essence, Steve is trying to get his clients to pay for his generosity to his employee even though we give a generous Christmas bonus every year to whoever has been servicing our pool (including Steve and his wife when they serviced our pool). Due to the above issues, we have now dismissed Adobe Pools and Spa as our pool cleaning service. My advice to anyone considering hiring Adobe Pools and Spas, is to first get your agreement with Steve in writing, including monthly fees, what "services" are included, specific day(s) his employee is going to be "off", and how those days will be made up if you are charged for them.

Excellent professional! We've known Steve for more than 10 years, and we can't say enough about…read morehis work ethic, professionalism, and incredibly vast knowledge about everything/anything that has to do with a spa or pool. He is amazing, truly honest, and Is always here to help us out, and especially when in crisis mode with our numerous pool problems. If you need a phonemenal person to care for your pool and spa...look no further, Steve is the professional we highly recommend. Susan and Bob McLoone

Excellent job very high-quality. The owner Kevin of Eco Pools is very professional and…read moreknowledgeable. All of the crews were "spot on from demolition to finish. Kevin and his crews are very professional, punctual and communicative... just like Kevin Thank you EcoBlue!!

We used Ecoblu to build a pool and spa in our backyard a few years ago. Every year around this time…read moreI'm starting to use the pool again and I'm reminded of what a bad choice that was. 1. The round spa is built next to the pool and would have been lovely except only half of the outside of the spa was tiled. Unfortunately the tiled side was the side facing the house behind us and the solid cement side was facing the house. It looked really ugly. When I asked the owner why he made that choice he said to save money. Of course, why did he choose to tile the side facing AWAY from the house? Initially I thought that wasn't too smart but then I realized maybe it was very smart because of course we had to pay them to tile the ugly cement side facing the house. Of course he didn't communicate any of this to us. 2. The steps into the pool and spa are very narrow and steep. I'm only in my 60s but it's already very difficult for me to get in and out of the spa and pool. At some point I am going to have to drain the pool and redo the steps. Will be very expensive. The owner is super nice though.

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim