I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

You're in good hands! These guys are the best of the best! From beginning to end, we felt so taken…read morecare of. A special shout out to DARWIN, STEPHEN and GARRETT at the airport location. Absolutely stellar customer care! 10 stars +

Horrible service. Rented me a car, didn't have one. Told me to go to a partner place and pay a…read morehigher fee. Customer service was unwilling to prove match their screw up. After that, they had no car. After that, they told me just to sit in the office a hope one comes back but we close at 6 and can't promise anything. Terrible customer service.

I used this location specifically to drop off a rental car from another city. The airport signage…read moreclearly directs you to the rental return area, but note that once you enter the garage, the Alamo drop-off zone is located immediately on your left. A quick tip for others: do not rely on garage staff for directions if you are unsure, as an employee misdirected me to the end of the facility, forcing me to loop back around. Once I reached the correct Alamo return lane, the inspection process was seamless and incredibly fast--I was in and out in less than five minutes.

Absolutely the worst rental car experience I've ever had in my life!!! The car I received was…read moreinfested with a colony of ants and cockroaches. We killed at least 5 roaches in this car. And as you can see from the video, there is a steady line of ants moving their eggs in the back seat. Alamo has been anything but helpful. After returning the car to the airport I was told to wait for a follow-up call from the branch manager. That didn't happen until after I called them back 48 hours later to follow up with my complaint. Stephen, the Assistant Manager, confirmed that a full refund would be issued and mailed to me within 2 weeks. It's now a month later and there is still no refund. When I called customer service back today, I was advised there is nothing noted on the account and no refund was submitted, processed, or issued. Complete garbage service. Avoid the Jax International Airport Alamo at all costs.

This rental from Budget was pretty uneventful, which is what you're looking for in a car rental…read more They had a few cars to choose from and I ended up with a Mazda CX-50 hybrid which was fine and I had no issues with the car. They did annoyingly scam me by charging me for 1/4 tank of fuel even though the needle was barely below full and at most needed a gallon and probably less. I don't usually rent from them but if did so this time since they were the cheapest option. The fuel charge scam is annoying but I'll rent from here again if the price is right.

Thanks to Robert (Miami Canes fan) we got a fantastic upgrade to our fun weekend in Florida.read more

I hate to complain about a compliment, and I probably wouldn't even mention it if the rest of this…read moreexperience had been good -- but unfortunately, it was terrible. At the Hertz counter, the gentleman helping us started our interaction with, "You're beautiful." I found that inappropriate and unprofessional. He had a strong accent -- I believe he may have been from Sweden -- and I was having a hard time understanding him, which certainly wasn't his fault. The real problem was that his coworkers were SO loud that I could barely hear him. I kept apologizing and asking him to repeat himself over and over. He finally, and very politely, asked his coworkers to lower their voices. One of the women aggressively turned around and told him/us to "CALM DOWN!" Girl... **you** need to calm down. At that point, I was just ready to get out of there. During the rental process, I was told -- or at least I *think* I was told -- that it would be cheaper to use Hertz's prepaid gas option. Something was also said about toll roads, and I was handed an insurance pamphlet, so I chose what I thought was the least expensive insurance option. Whether declining insurance altogether was an option, I honestly couldn't tell you. By that point, between the noise, difficulty hearing and understanding what was being explained, and the overall chaos at the counter, I basically just said yes to everything so I could get the hell out of there. And I definitely paid for it. I drove a total of **99 miles** and was charged **$87.48 for prepaid fuel**. I'm from California -- I'm very familiar with painfully high gas prices -- but almost $90 in fuel to drive 99 miles is ridiculous, especially after being told that using Hertz's gas option would be cheaper. I was also charged **$44.97 for tolls -- and we did not go through a single toll.** Not one. So I'm not sure what exactly I paid $44.97 for there either. On top of that, my bill included: * $134.99 for LDW * $29.97 for Premium Roadside Service * $87.48 for prepaid fuel * $44.97 for toll charges -- despite using no tolls * Additional fees and taxes **Total: $363.29** For a three-day rental in which I drove **99 miles and used zero toll roads.** The Jeep Wrangler itself was awesome, though, and now I want to buy another Wrangler, so thanks for that added expense too. Kidding aside, the vehicle was great. The customer service and the way the additional charges were presented and explained were not. I should have slowed down and questioned every charge before agreeing to it, but customers also shouldn't have to fight through a loud, uncomfortable, chaotic counter experience just to understand what they are purchasing. I left feeling like I had said yes to a bunch of things I didn't fully understand simply because I wanted to get out of there -- and that is not how a rental-car experience should feel. www.Hertz.com

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

0 stars. Do not rent from this company. Excessive charges a month after rental…read more We rented a vehicle in June and dropped off at this location. A month after dropping off the vehicle we received a charge of $250 on our credit card with the following explanation, "Please note that the cleaning charge was applied due to excessive sand found inside the vehicle upon its return. The vehicle was inspected immediately after it was returned, and the condition was documented by our team at that time." We cleaned the vehicle out prior to returning it in order to adhere to the company's policy of returning the vehicle in "reasonably clean condition." We requested a refund and the company refused to refund the charges. The vehicle was cleaned when returned and the vehicle did not have excessive sand. See pictures attached. Do not rent here. Unethical business practices.

Pick up wasn't too bad. However, we dropped off on the morning of New Year's Day and the reps…read morewaving us into the lanes refused to check us in, citing they had lost their tablets. They were having too much fun in another car. The rep at the preferred counter was confused and asked ME why they didn't check me in. I suggested she ask them. They made sure six times over I had my receipt, manually sending 6 emails (nope, or petty at all). Do better, Avis.

Horrible customer service. Extremely long lines. You get what you pay for. We will Never rent a car…read morefrom Dollar again. When you finally get through the long lines, you reach a representative that mumbles and is very hard to understand. Frustrating!! Returning the car was a much better experience and the representative expressed her frustration about her fellow employees and won't be working for Dollar for long! Says volumes!

I rented a car for pickup after an 11A flight on October 17. I checked in with them at 11:38A, but…read moredid not receive my car until 12:48P. A large crowd of people stood around for over an hour also waiting. The staff said they were assigning cars as quickly as they were cleaned and available. No apology for the delay. One family was trying to get to a funeral. Awful experience.

I was told that my booking price was unusually cheap and then the agent said he saw why. Apparently…read morebecause I had a third party booking the "special" was an electric car that would only go 300 miles on a charge and that there were NO charging stations where I was going. To rent a gas powered car it was an extra $20 per day. For my husband to be able to drive it would be another $15 a day. It was not only embarrassing and upsetting but as senior citizens we felt victimized. The agent said he would try to see if he could get the gas powered vehicle to only be $10 a day therefore giving me a $10 discount but because I have no receipt, I have no idea what we ended up paying. At least once a year we rent a car. This was our first and last Thrifty rental. Added note we needed to return the car at 11 AM and I was told that there would be a charge for returning the car late?!

The rental car we requested a reservation for was not available. I got strong-armed into an…read moreexpensive upgrade that I did not need. The clerks were rude and demeaning, the car was filthy, and the experience was terrible. After I return the car and the charge to my credit card settled, billing did give me the upgraded charge back.

Was required to use this car company when traveling for the military due them having the cheapest…read moreprice. That car itself was dirty and kept giving me "maintenance required" warnings. The worst part, however, is that they have refused to issue me a receipt. Even after calling multiple times and being promised a receipt, I never received one. None of my customer service requests submitted online have been answered. The phone number for the desk at the JAX airport redirects to a call center out of country. I can't submit a travel claim to the military to get my money back without a receipt, so I'm left paying the bill out of pocket. If anyone from Payless is reading this, I'm going to submit a chargeback through my credit card company if you can't get me a receipt.

This is the absolute worst car rental company. I rented a car in Kansas Missouri last month. They…read morewere supposed to send me a receipt, they never did. I called them and all they could say was check your email, I said I checked my email. They actually said they had no record of me renting a car, seriously? Do not rent from these idiots.