We lived in a Rockwel property in Squirrel Hill for 20 years and loved it. We had a great…read moreexperience with Rockwel. The location was perfect & the place was old (like most places in Squirrel Hill) but well-maintained & comfortable. The landlords responded quickly if anything needed repair, were fair & reasonable to deal with, and the people they employ are so nice. We'll miss this place & these people.

I lived in a Rockwel Realty property for 1.5 years in the Pittsburgh area. My overall experience…read moreunfortunately was not great due to the poor experience I had with having to sublet my share of the lease. The process to sublet starts with paying 1/3rd of total rent in order for them to begin the paperwork. Then the paperwork for the subleaser is complex, time-consuming, and requires things such as 3 years of tax documents, credit check, background check, and proof of income. In addition, if one person on the lease sublets then none of the other people on the lease are able to sublet during the remainder of the lease period. I was informed over the phone that there was no security deposit due for the subleaser. I asked this multiple times because I wanted to make sure I had this very important detail correct. When I finally found a subleaser who completed the paperwork and was approved, at the very end they requested a security deposit to be paid that day. I felt awful for my subleaser since I told him that there was no security deposit due. This was incredibly unprofessional on their end and caused complications on my end. In addition, the phone customer service representative of Rockwel Realty was unprofessional, rude, and impatient. It's a shame really because I thought the property itself was decent for the price. I would never recommend renting a property through Rockwel Realty, especially if you plan on subletting at some point in time. Not a good company.

Lobos management has its good and bad. I will start with the good…read more Good: There are some really responsible daytime customer service members. When I just moved to my apartment in mid-August 2022, a power outage happened specifically to my suite, leaving me totally in the dark. I called customer service the next day, and the lady who answered my phone was straight to the point, told me it was a serious matter, reported the incident, and a technician came to my apartment and fixed the circuit that afternoon. The lady's name is Bethany, and she is the best thing about Lobos Management that I encountered so far. Aside from Bethany, there was also another customer service lady who guided me through the payment site, and I believe I left Lobos Management a 5-star because of that. Now let's go to the bad: Bad: There are two really bad things about Lobos Management that I encountered so far. The first is the emergency customer service line. Emergency service line: As I mentioned above, an outage happened to my suite an evening in mid-August. My intuition was to first call the emergency customer service line to see if they could resolve my issue. However, the Indian customer service member was ingenuine, irresponsible, and non-functional. He told me in the phone call that he would contact a technician, and did not call me back to give me an update after 2 hours of waiting. I stayed up until 2 am that day just to keep waiting outside in the hallway and call him again and again continuously for 6 hours just to ask for an update on the status of my case, but he just kept being so ambiguous and slippery with his response that I could not formulate any expectation on when my case could be at least reviewed. To be fair, I knew that night the company could be short-staffed and that my case could not be processed that night. I even told him that I could accept the possibility that my outage could not be resolved that night but I need him to say it just so I could at least know I could go to bed without a technician knocking on my door at 5 am, but he just kept on being ambiguous and saying sorry. I later gave up hope and went to bed. As expected, he never called me back, and I had to call day-time customer service the next day to resolve the issue. I actually experienced another incident where that specific emergency line was useless, but I just don't want to waste my time listing it out.

Do NOT rent from this place. They nickel and dime their tenants, yet when you ask for something…read moresimple, like a screen for the 1980's windows, you'd think you asked for their first born. They raise the laundry prices in December, for what??? A Christmas present! This place is run by a bunch of morons. Do yourself a favor and stay FAR AWAY!!!!!

RPM Pittsburgh has been managing my house for 6 months and I am quite happy with their services…read more I'd recommend them to a friend. Pros: - They take care of all repairs and let me know about any unexpected costs as they happen. - They scheduled extra work (termites, fall maintenance) when I asked for it, took care of everything. - I get a monthly statement about income. When the statements look confusing I email RPM and they always explain the charges/income. - Direct deposit to my bank account. Cons: - It took them a few months to replace the garage door on my house, which didn't affect me much but might have made the tenants a bit unhappy. - Sometimes it can take a few days for my property manager to get back to me via email.

DO NOT RENT FROM THIS COMPANY. RED FLAGS IMMEDIATELY UPON MOVE IN CONTINUE TO WORSEN. I cannot…read morerecommend Real Property Management (RPM) based on my move-in experience. It's been 24 hours and a total nightmare move-in! My new place is absolutely inhabitable upon move in-and there is zero concern from Claudette, my property manager, who has been dodging my urgent correspondences. Before my lease began, I repeatedly asked for early access to the property and several updates about the garage. Claudette, assured me that early access wasn't possible because the team was still "working hard" to deep clean the home and that it would be completely move-in ready on July 1. I relied on those assurances when planning my move. When I arrived with a vehicle full of my belongings, the home was nowhere near move-in ready. The cigarette odor throughout the house was so overwhelming that it triggered a migraine after only a couple of hours inside. The walls were drenched in sticky nicotine sap that my body absorbed just by being in the room. The home still needed extensive cleaning, the garage was not even accessible, and the kitchen was in an alarming condition. The cleaning company's own report later documented heavy dirt, grease, biological contamination, and the removal of rodent feces from the kitchen cabinets and drawers before they could even be disinfected. That should never be the condition in which a home is turned over to a new tenant. Instead of unpacking, I spent my move-in day begging desperately for human communication with RPM, documenting the property's condition, communicating with cleaners through a language barrier, trying to determine where I would stay, and being sent maintenance requests asking me to coordinate repairs that should have been completed before I received the keys. The biggest disappointment, however, was Claudette's communication. Despite multiple emails, photos, videos, and requests for updates, I was largely ignored. I repeatedly asked for a phone call but was instead directed back to the maintenance portal. At no point did she ask whether I had somewhere to stay after it became obvious I couldn't move into the home, nor did she provide a meaningful timeline or clear plan for resolving the situation. I chose RPM because I believed I was renting from a trusted, professional property management company. Instead, I was left without a move-in-ready home on my lease start date, wondering where I was going to stay, while trying to manage problems that should have been resolved long before I was handed the keys. I cannot WAIT for the next 364 days to be over!!! DO NOT RENT FROM THIS COMPANY. This experience fell far below the standard I expected from RPM, and I sincerely hope management reviews both the condition of this property and the way this situation was handled. Based on my experience, I cannot recommend renting through this company. DO NOT RENT FROM THIS COMPANY!!!!!!

Recently took over my lease within the last 1-2 years. Has been absolutely pleasant while have…read moretaken over to manage the property I rent. They are very responsive and friendly. The house is an older home so it has had some tweaks but they have been very helpful with the needs. I would definitely recommend them to others.

I was very fortunate to have found Jeff Stanley when I first started looking for a house in…read morePittsburgh. As my Realtor, he helped me find the right house in the right neighborhood for the right price. He was very patient as I traveled all over to look at homes over several years(almost four to be honest, I was very picky) and cautioned me about making unreasonable offers, as this was my first experience with buying a home. In short, he was always on my side working to make my house purchase as simple and successful as possible. The best part about working with Jeff was that he was always more focused on answering my questions, giving me good advice, and finding homes that met my needs than he was on closing a deal. I would recommend him to anyone.

In March 2015, I purchased a 5 bedroom 3.5 bath home from Pittsburgh Property Guy in the city's…read moreeast end. The 90 year old home was completely stripped down to the studs and renovated by Pittsburgh Property Guy. After living in the house for nearly a year, I can attest to the very high level of quality and craftsmanship that he put into this home. The home inspector even commented to me prior to purchasing that he's seen a lot of renovated homes, and this one was clearly done right. He used high end finishes like Brazilian Cherry floors, granite kitchen counters, and marble in the master bathroom. He also took the time to have the brick cleaned on the outside of the house, exposed and restored original woodwork, vaulted the 3rd floor to create even more livable space. Everywhere you look, you can see that time and thought was put into the final product. It's been so nice having friends and family comment on the beauty and quality of the renovation too! Aside from the quality craftsmanship, Pittsburgh Property Guy himself provided top notch customer service to me when I had questions or minor issues that I encountered. He worked with me directly via phone and email, and was always very quick to respond. It was clear that my happiness as his customer was important to him, and that's not something that should be overlooked! If you're thinking about buying one of his properties, you're in safe hands.

My wife and I owned rental property in Pittsburgh, PA that had been vacant for several years. We…read morelive in another state and owning this property became a huge financial burden and we no longer wanted it. The property needed lots of repair work and the cost of maintaining it was piling up. I reached out to a few investors in the area regarding selling the property and was extremely grateful that I connected with Nick from the Pittsburgh Property Guy Team. When I spoke to Nick, I immediately felt comfortable. He was very professional, knowledgeable and friendly and offered solutions. Thanks to him, the entire process was smooth, quick and easy. He kept me updated every step of the way from the time they made an offer to close. It was a pleasure doing business with the Pittsburgh Property Guy Team and we highly recommend their services to anyone.

If I could get 0 stars I would. RUN FAR AWAY AND DO NOT RENT! WATER DAMAGE, NO HEAT, MOLD…read more Know your rights people!!! CALL CITY OF PGH CODE ENFORCMENT!!! THEY WILL COME AND HELP. Aaron Smay and Riva Ridge Reality left me in an unheated house all winter and told me per the lease no space heaters. They knew from the day I moved in there was water damage and staining showing this yet after multiple complaints did nothing. The entire place had moisture readings of 99% moisture in my walls. I got sick and ended up in the ER from mold exposure and they have done nothing to fix the situation or help me. I chose to leave the apartment before the lease because of all these issues alongside with many other maintenance issues including not having a secure entry in the house. I lost all my things to the mold. Still dealing with sickness. Having to move and start all over when I didn't even get a year there. Terrible company and the worst apartment rental experience I have ever ever encountered. I ended up calling the city code enforcement who reassured me I wasn't crazy, these were all HUGE ILLEGAL ISSUES that Aaron was brushing under the rug. I'm sorry to anyone at 5518 BROAD ST

changed my rent date from the 20th to the 5th. they still took the money out on the 20th and…read morerefused to give me any explanation other than "we cant, call your bank". Cool, i have no money for groceries now!

Have been using his services for years. Without any complaints! Very kind owner. Knowledge…read morepersonnel. Reliable services. Recommended a few friends this year for their taxes as well.

I have never had any problems as a tenant at the Carlyle Arms. My experience has been very…read morepositive over the years. The building is well-maintained. If I had a problem, it was taken care of immediately by maintenance.

While my roommate and I lived here for 2 years and it was a good price and great location, HHP…read morecontinuously disregarded out complains about general maintenance of the apartment. One, our stove caught in fire, completely blamed us, even though it was perfectly clean and I was boiling water. Just water. Stated that since it's "not on fire anymore" they won't replace it. Next, a little over a year into the place, the center of the living room floor began sinking in. They did a shoddy "repair" job if that. The floor was truly never fixed and felt like it would cave in at any time. They also tried to blame it on us stating our cat water fountain must have leaked and caused the damage. It's never leaked, and any spilled will cleaned up immediately. My roommate had part of her bedroom ceiling fall on her because it was rotted. Took them multiple days to come to fix it then processed to leave a huge mess on her bed and through her room. They never bothered to paint the drywall they had replaced so it was just a large unpainted eyesore for two years. They also don't know the laws regarding deposit returns. Saying they can "return it" i.e. just mail it out 31 days AFTER you leave. Which in PA law is not legal. In PA, a renters deposit must be RETURNED within 30 days of move out. My roommate and I moved out July 31st. It has been 31 days since we've moved. And we most likely won't even get the deposit until 35 days since move out. See attached photos as proof HHP assumes they can take advantage of their tenants and then get p*issy in the phone when they are called out for it. Also the lady who sat i front of the ugly cow photo in the office is honestly the rudest lady on earth. If you hate customer service so much, don't work in it ma'am. Additionally, it seemed like the entire time we lived there, they were doing renovations. Which while is nice as they did a great job. It was a major inconvenience at all hours of the day. To make matters worse, the older handyman decided he's allowed to stroll into the apartment at anytime he wants and leave both the building entry door open and the apartment door open. Despite us repeatedly telling him and HHP office we have a cat that will run off if the door is open. So if you have a pet and need maintenance work, pray you don't get him because he won't close the door. Overall you could do worse. But you can also do a heck of a lot better. Former roommate got off the phone with the nice receptionist who fully admitted they should have sent them out two days ago so they would arrive by 08/31. So there ya go! One receptionist blatantly lied about the laws and the other blatantly admits they are 100% in the wrong!! Good luck!

I was in the process of moving out of one of their properties but still had furniture, some…read morevaluable tools and a $300 vacuum. My townhouse was locked and secure. All of my stuff was stolen. I asked for it back thinking maybe they thought I moved out and removed the items that were left there. I had to go into the office to talk with someone. When I got there they told me that yes, there had been maintenance people in the townhouse but they don't need tools or a vacuum. It was probably $1500 with it stuff. Then he said he doesn't know what people I associate with and they probably came into my townhouse and stole it. Even though it was locked and I had the only key. This is the ONLY place I've ever had this type of experience with. RENT FROM THEN AT YOUR OWN RISK. Rude, unprofessional, and do not fix things even you ruin onto an issue with the property.

Apart from providing a property that was filthy and not up to code, when my daughter's lease ended,…read morethey withheld $175 of her security deposit due to lawn care. Everything they instructed us to do was followed, and we provided pictures to prove it. We were told by 2 different "supervisors" that it was a misunderstanding and a full refund would be given. That never happened and we were basically told to stop calling. Can't get much more slimy than stealing money from students.