Andy helped out with everything very quickly and respectfully also gave some nice recommendations on some things to do as well. Great service and person would highly reccomend!! read more

One hour wait, one attendant, 3 people in line. I rent with them every time I am in Tampa, feel this is my last time. read more

ACE Rent A Car - One hour wait, one attendant, 3 people in line. - Car Rental Near Me - Tampa, Florida

BEWARE! Believe the other reviews, they're true. The counter agent charged me for added coverage after I said NO. I told him twice that I have my own insurance, and he still charged my card an extra $550+ (the car itself was only $200 which I had already paid for on Expedia). I realized the charge the next day, so I called corporate and was given the runaround. They only gave me a partial refund, so I now need to file a chargeback for the rest. I found out the agents get credit for their upsells so make sure you're checking your receipt before you leave because they're stealing from customers! And ACE, don't respond to this with a fluffy BS response trying to cover up your SCAM. read more

**The worst rental car company I have ever dealt with. Avoid ACE Rental Car at the Tampa Airport location.** I purchased the optional insurance coverage when I rented the vehicle, which I was told included up to **$1,000 in windshield damage coverage**. When I returned the car with a cracked windshield, the employee checking the vehicle back in told me it **should be covered** under the protection plan. A short time later, I received an email from **Rockport Auto Claims** in Texas claiming I owed additional money. The appraisal they sent showed **more than $1,800 in damages** for a cracked windshield on a Nissan Altima. In my opinion, the appraisal was grossly inflated and did not accurately reflect the actual damage. I disputed the appraisal and informed them that I believed it was fraudulent. Despite my dispute and despite having purchased the additional coverage, they proceeded to file a claim with my personal auto insurance company. Based on my experience, the handling of this claim has been completely unacceptable. I have filed complaints with the **Florida Attorney General** regarding ACE Rental Car and with the **Texas Attorney General** regarding Rockport Auto Claims, and I intend to continue pursuing the matter through the appropriate regulatory agencies. If you're considering renting from ACE at the Tampa Airport, I strongly recommend reading the fine print and understanding exactly how damage claims are handled before signing anything. My experience has been frustrating, stressful, and extremely disappointing, and I will never rent from this company again. read more

This is truly the worst company I have ever worked with. We booked a rental for our arrival and they were closed. So we had to rent from someone else. Then the company tells us to contact Priceline to cancel or refund. Like this is not how to handle a situation. We will never work with your company ever again. read more

Clown show. Scammers. Watch the gas, tolls, insurance, all of it. Total liars. Andy was my rep.

If I could give this 0 stars I would. I had one experience with this place with no problems, the next was nothing short of a nightmare. Do not, I repeat do not rent from this place. They are scamming people left and right. When I returned the car, it was in perfect condition. Four days later, I received an email from the company they use for damage/ claims - Rockport Claims regarding the vehicle's damage. The damage claimed was damage to the windshield. The photos they provided showed specs of dirt/bird poop on the windshield that they claimed as damaged, worth replacing the windshield at a staggering $1500. This whole situation has been extremely frustrating and upsetting to say the least. I took photos of when I picked up the vehicle, and I have a video of when I returned it. And yes, there are those marks on the windshield but it is dirt, NOT DAMAGE?! After thoroughly looking at the paperwork provided by Rockport claims, the company Ace used to do the appraisal for damage seems to be a fake/fraudulent company. They also did the appraisal in Fort Lauderdale, 3 hours away from Tampa days after I returned the vehicle. The paperwork provided by the appraiser has the wrong dates, I have tried every number provided on their paperwork and spent time looking into the company, and none of the 3 phone numbers I found on my own research work. I searched the address; it does not exist. The business address is a PO Box on the paperwork, and when you look up the company used the address is actually someone's apartment. I saw from another person's review, this has happened before at this exact location for the exact thing. Unfortunately, everyone I have reached out to at the company over the past month has not been helpful and has been unresponsive. I have been practically harassed by Rockport claims for weeks over this fraudulent claim. They then proceeded to try and get additional money from my car insurance company, in addition to the coverage on my CC (which it was fully covered), which I did not give them permission to proceed with. I will be reporting Ace Rent a Car, Rockport Claims, and Coastal Appraisal South to the Better Business Bureau for fraud and scam. read more

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Arrived no "shuttle " from airport and no one answering call took an uber to the location and the office is closed... ubered back to airport to rent a car. read more

My experience at ACE was so easy. It's part of the airport so the train took you directly to the location. The staff was patient and kind. The car was newer and fuel efficient. And check-in/check out was a breeze. I definitely recommend. S/N: The site where I reserved my car had much better reviews. Im shocked to read the yelp reviews in contrast to my experience. read more

Stay away from this business. They are running a scam with Rockport Auto Claims. After returning the car with an ok from an employee at the airport, I received correspondence 3 weeks later from Rockport Auto Claims saying that I owe money because the car I returned was damaged. Numerous complaints have been filed with the Better Business Bureau against this rental company. Don't be swayed by their cheap prices. It is not worth it! read more

The rental agent made the paperwork painless. The price was great and the car had Apple CarPlay, was comfortable, and ran perfectly. I would definitely use Ace again. read more

Andy and the Ace staff were awesome! very helpful and accommodating. Rental process was speedy and easy.

Deceptive and Shady. I booked on priceline- paid in person. 588.00 for a 3 week rental. I agreed verbally to the amount (same as priceline) then i added my husband as a driver- at no point did he tell me it would cost more to add him (otherwise i definitely wouldn't have) i signed for everything on an i- pad. There was no dollar amount on what i signed, i just assumed they were honest. But when i got my final bill and it was 928.00, which was way more than the Priceline quote. They added a bunch of fees, and 299.00 to add a driver. You can tell by looking at the rental agreement that there was not an amount by my signature. They added that in later... on top of that, they're trying to hit me with 1800.00 claim saying i curbed a tire! (I didn't, but if i did I would be honest- unlike these crooks) The damage was likely already there, my mistake was not taking a picture of the entire car before I left. Stay away! I should have gone to an honest rental company instead of trying to save $. read more

Nice price but for locals crazy extra money for going over 150 miles per day is crazy and others additional charges SMH

I rented from here early morning January 23, 2026. I gave 3 stars because the car was nice and clean as well as the staff in the garage where you pick up the car. It lacks the other 2 stars due to the rude, rude man who was in the "office." Very poor attitude, talked to me as if it pained him to do so. Couldn't wait to get away from him. Luck has it, I needed to rent for an additional day, called Ace, and unless they have another rude man working there, he answered the phone...once again rude. Oh and the extra day cost me almost as much as the original rental 1/23 to 1/26 $98, included all fees, 1/27 $70 plus fees!!!!I would not recommend this rental company based on these 2 factors. read more

These guys are horrible. They advised me to modify the reservation online so I could just change the times from 12pm pickup to 9am and it didn't allow me that option. I closed out the page and now they sent me an email stating that the reservation was cancelled. When I call back, there is nothing they can do besides charging me another $100 for a new reservation. Crooks read more

Joseph was quick and efficient. Great service, 2nd time renting with them, and great service.

If I could leave zero stars I would. Please do not rent from this company. I never will again. After reserving a car advertised as "unlimited mileage" I arrive at the airport kiosk and they tell me that Im only allowed 150 miles over a 17-day rental period (ie, less than 10 miles/day). Since that did not fit my needs, I did not pick up the car. No refund and Im out $500. These people should be behind bars. read more

This place should look into retraining their workers. They are all scam artists. I totally forgot to put a review up when I was in Tampa till I just remembered now. Someone recently posted a photo of the same working in the last 30 days who tried to bullshit me. I came down with my wife for 5 days and being I go to Florida often I have my own sunpass. He tried to tell me I could not use it and had to use their tolling device no explained that is factually wrong and illegal tactic. He would not back down and said the plate was tied into the Florida state dmv. I said that's great but you are incorrect and I work for a major insurance carrier plus I worked for enterprise for years. I also wasn't going to take their insurance so he wanted proof of my insurance. What I didn't realize at the time was my policy was renewing in the middle of my rental so I had to call my agent to get my new digital policy card 3 days early or he wasn't going to give me the car. They lie and use deceptive tactics on renters. DO NOT rent here. Spend the redrew money at a reputable company. Even more than guy was all hot and bothered because he knew I saw through his BS so I tried to de-escalate the situation and make small talk and he was even more of a jerk. I explained no need for him to be so hostile. I also said should I see a dime charged to my card for tolls I would be returning right to his desk with a lawsuit. Ace should be ashamed to have this man working for them read more

ACE Rent A Car - This guy should be fired immediately. He lies to customers and the company does nothing - Car Rental Near Me - Tampa, Florida

I just went through getting a car at Tampa, FL location. The absolute worst experience renting cars, ever. First time ever I was asked for a proof of insurance. Usually a name of the insurance company suffices. The agent named Andy was incredibly rude to me, rude to my husband who was assisting me on the phone, and refused to speak to him. He also refused to specify what kind of a document would satisfy him. He refused to give his last name and prevented me from taking a picture. The supervisor was equally unhelpful. We are insured with Travelers, and it took my husband 15 minutes on the phone with an agent to get a document with my name. We only booked with this company because the rate was ok, and they are located at the airport, not offsite. Don't make our mistake! They are doing this obviously because they want to charge an extra $20 a day for liability insurance. This is a scam. read more

SCAM ALERT!!! The same thing others are describing here and (g**gle) happened to me. Rented a car- no problems- return car - no problems- a week later get a bill from a third party they hired saying I owed over $1600 in damages! Tried to call and speak to managers multiples times, was hung up on. DO NOT RENT FROM THEM NO MATTER WHAT. The "chipped windshield " and "damages" they are claiming were done are just dirt spots. Will post pics of these pretend "damages" for clarity. WORST CUSTOMER EXPERIENCE OF MY LIFE! read more

ACE Rent A Car - wtf are they circling here? - Car Rental Near Me - Tampa, Florida

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Total Scam do not rent from them. Prices were cheap but you get what you pay for. I returned the car signed the paper work and left with no issues. Nothing was ever brought to my attention regarding damage of the vehicle. Two week later they sent an email claiming damage to the vehicle no pictures no nothing. If the car was damaged why was I allowed to leave without paying anything. they lied the car was not damaged at all furthermore they had no proof. They claim the next renter found the damages and Im confused to how that works. Rockport auto filed a fake claim with my insurance company and are now threating me over money I do not owe. Absolutely worst rental experience ever. read more

If I could give zero, I would - I paid for this rental with expedia rewards. When I picked it up, I had 3 add ons - Gas, Toll and Phys damage. All this was $400!!! But, They ended up charging me more than the car rental for hidden charges!! Concession recovery fee - $70 - This is what they get charged for being in airport itself. Tire & windshield coverage -$60! I already have physical damageand never mentioned it!! Addl driver husband (no one else charges for this) $74.95+ . Then a random $78 bucks they cant explain but said its gas tax - I prepaid for gas at 66.42 - Now add $78. Logan, who was customer service was just repeating back over and over the same thing - I know he does this all day!! Im going to dispute this but DO NOT use ACE - pay a little extra for Hertz or Enterprise this cost me double and its an expensive lesson - $600 over the cost of the rental! RIP OFF - I should have looked at YELP I would never have used them! read more

OMG' PLEASE READ I believe I was scammed by ACE rental car in Mpls. When I picked up my car the agent (a young guy) was standing in at the back of the car with the trunk open as id he were a chauffeur, which I thought was odd because I've rented several cars ans never seen such a thing. I also had a small carry on that could go in the front seat. We chatted about Minn etc and I got the car and left. When I return the car on May 25th a different young guy was standing waiting as I pulled in and as soon as I opened the door he said "Do you know how YOU scratched the front of the car?" I was so puzzled and shocked I was certain I didn't scratch the car an any way! Long story short I signed off on the paperwork they said they be in contact etc. Nope they reported it immediately to my insurance, I spoke with the insurance adjuster and made it clear I wanted to fight this and asked Ace to pull the camera for the pick up/ drop off and they never did. My insurance company paid them because I had sign the paperwork with ACE they couldn't do anything. I now have a bill for $700 on top of the $1600 my insurance company paid and my monthly payments for car insurance has gone up $80 more a month. Also ACE reported me to collections so I'm being harassed and staked by KMS. What a shakedown!! read more

READ BEFORE YOU RENT HERE! Ace Rent a Car in Tampa makes you bring in a statement of your current car insurance (your insurance card is not enough) and then you must have a certain amount of collision coverage or they will not rent to you. By the way this is not a Florida law if you were an out-of-state resident this is not required this is a requirement of Ace. I always use my own insurance out of never had to buy additional coverage so although the price may seem reasonable you better call them in advance and find out if the insurance you have meets their requirements or you will have to pay them extra. read more

I was charged more than double what I originally booked the rental for. A $253 rental with taxes included to almost $600. Horrible customer service. Called and got bounced around, left a voice message with no call back. Also, got charged $9.99/gallon for gas. The agent just told us we can bring the car back empty. She also just scrolls on the screen where to initial and sign, didn't even give me time to read anything. read more

Never Again I have said it before with ACE, never again. Specifically, first off they very aggressively try to up sell you on insurance, for example not accepting your company proof of insurance card, saying that isn't definitive proof. Next, I called because my flight was late, I spoke to a gentleman who assured me they would extend the reservation the needed four hours, when I showed up they said no one called and there is no record of the call and if I had called, there would be a record. This is a company with a management style of gouging in the short term rather than looking to long term relations. Go somewhere else, a much improved low cost is Fox rent a car, among others. read more

The ACE car rental located in Tampa Airport Tampa, Florida, STAY AWAY FROM! We used our insurance and returned it with no issues. The guys there when we returned it even confirmed there were no issues. 1 week later their insurance department calls us as said we returned the car with broken glass from the windshield leaving glass pieces everywhere. This was total B.S. So, the contract we signed since using our car insurance says a deposit of $200.00 was required, which we totally understand and signed. Well, low and behold, since we signed this, our credit card company will not dispute these faults claim. We're filing this robbery with the BBB as well. read more

The guy who helped me get my paperwork going was insanely pushy and getting me to upgrade and pay for more insurance. At one point he told me there was "no chance" my insurance would be acceptable, and that it would be required for me to pay for more (which was proven to be untrue once I pulled up my policy). Then when I wouldn't take the car upgrade he insinuated that the car I would be given was poor quality, which is an odd move for a car rental service. I paid for the "unlimited tolls" package just so he would leave me alone and stop hounding me for $20 extra dollars at a time. After a long travel day this was the worst possible guy to deal with. He was like if all the crappy suburbs of Tampa became a person. Stay away. read more

I would have preferred to rate it o but they did give me a car. I booked a car from ACE through Expedia. When I arrived at the Tampa Rental Counter the Person I dealt with was less than friendly. As I filled out the rental form he demanded I provide Proof of Personal Liability or I would be charged per day for it. This was a first. No car rental company ever asked for Personal Liability coverage. Biting the bullet... mad...Who carries with them Proof of Personal Liability? The card sits in my auto glovebox. Next I get to the car. I check the license plate number and feed it into my Florida Sunpass App so that I can use the toll road. The reply comes back that the auto has unpaid toll violations from January. I go back to the rental office. They say they can do nothing about it...call Corporate or pay for a Sunpass transponder. A stock answer from everyone at this location is "CALL CORPORATE". I again bite the bullet. Later I contacted "corporate customer care" and got the run around about their contract agreement when I rented the vehicle through Expedia. I checked the contract terms--no mention of needing to provide or pay for Personal Liability Insurance. My opinion given what I believe to be the less than honest ways you get taken for additional costs after renting is do not ever rent from ACE. BTW: I believe ACE is owned by the AVIS Budget Group. read more

You see all the bad reviews? Its all true, i was stuck on the tarmac in Tampa due to weather for 4 hours, by the time i got to ace the one guy that was working yes i said 1 guy , he tells me my car is gone and he has no more cars, ruined me vacation. Stay away from this place read more

NEVER EVER, EVER rent from here!!! Terrible customer service and terrible policies. I made a last min reservation for a trip out of town, on the same day I was supposed to leave, and they won't let you take the rental over state lines, no big deal, but I didn't get a refund on my $160 reservation bc it was canceled less than 3 days prior to the reservation day. This is absurd, being that I had only made the reservation only a few hours before pick up. read more

I have rented from "big name" car companies for most of my car rental experiences, but I decided to give ACE a try based on price and my knowledge of car rental procedures and policies. The cost to rent a 7 person van from ACE on Maui was HALF the price as Budget (which was the lowest price COSTCO offered). I knew ACE was not going to provide me a brand new van, so I tempered my expectations. The van was fine for what we needed, and in fact, because it wasn't new and shiny, I didn't panic about getting sand in the van, which we did... a lot! The van was reliable and easy to drive. I will say, the agent at check out did want to see proof of coverage, but I was expecting that. Some people rent cars on Maui and trash them by stupidly deciding to take the Road to Hana. The rental company has to look out for its own interests. I respect that. If you just want a car to get you around and don't want to pay a fortune, check out ACE or other brands. If bells and whistles are your thing, stick with the big rental car companies, but expect to pay for it. read more

ACE Rent A Car - Car Rental Near Me - Tampa, Florida

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My experience with ACE was an absolute nightmare. This company and my experience was a disaster. Horrible customer service, shady billing practices, and zero accountability. Save yourself the stress and frustration and rent from literally anywhere else!! I was waiting in line, when the customer finally finished she looked at me and mumbled "ugh what horrible service". When I finally reached the desk, the agent was rude and condescending. He asked for my name and I usually say it first then spell it since it's uncommon. He rudely interrupted me demanding that I say my name. Saying "I need to HEAR you say it!" Wow! Then when he offered us a larger car and when I started to ask what the cost difference was he cut me off mid-question and snapped, "If you let me finish, I will tell you!" Definitely not the customer service I expected. Next he asked I wanted to pre-purchase a half-tank of gas. I agree, but after charging my credit card, he suddenly canceled the transaction claiming my credit card name did match my driver's license. It did match and I showed him. He said ok and told me to put my card in the card reader again. More frustration! After that awful experience, I later noticed two separate charges to the pre-purchase gas on my credit card on-line statement. I tried calling ACE to remove the additional charge. After waiting 1 hour (seriously - on speaker as I worked) there was no answer. Then I used their website to chat and explain the extra charge. The representative said he would follow up with the local Tampa agent. A day later I received an email stating the local agent told him I was only charged once. Not true. Later that day I called my Credit Card company and explained the issue. They confirmed I was charged twice (it was not pending it was POSTED) I'll say it again - This company and experience is a disaster. Horrible customer service, shady billing practices, and zero accountability. Save yourself the stress and rent from literally anywhere else!! read more

this is the worst company to rent a car i have pics of the return vehicle now they sent me a mail where the rear window is broken just no to pay me back my deposit this is ridiculous the staff in tampa airport is inefficient just because i didnt get their insurance and i use mine they invented this damage to get money from my insurance and dont to give my deposit back i dont recommend this junk place stealers to no body read more

Would give it zero if I could. Booked a reservation on 11/9/24. Got to the counter for them to tell me that they are out of cars. Nothing to give me. Totally unacceptable! Why didn't you contact me so I could make other plans? Would never rent from this 3rd party company again. Don't fall for their cheap rates, not worth your time. Bad customer service and even worst company. Stick with the main popular companies. Ace is terrible. read more

I had never heard of ACE car rental prior to renting from them in the Tampa airport. And now I know to NEVER rent from them again! I had reserved the car ahead of time but was not able to pay online like all the other cars that I have rented before. I found that a little odd but didn't think much of it until we arrived. The reason is due to all the up sales that they try to do. We told them we did not want the unlimited toll package as we knew we would not be going over but 1 toll bridge and the rep started to get ugly. He became extremely angry and hateful when he went through all the up sales and we told him no but especially on buying their insurance. He would not take a No for an answer until I finally told him that I have insurance and do not want his on top of it! Hours after returning the car we receive an email stating that we did not pay the toll fee and per our agreement we were charged $18.63 for a $2.08 toll. Thankfully, I had my receipt and responded back with proof. Still waiting to see if they reverse the charges or try to pull anything else! The only good part about renting with this company was the returning of the car! read more

I should have known better. Why didn't I know better? Never go with the cheapest rate - somehow and someway you will always end up paying more in the end or getting low quality service or something else. There is always a catch. We're getting hit by a hurricane and yesterday morning my flight got cancelled. Yikes! And my car is in the shop so I figure I would go to Orlando for a couple days to wait this thing out since I live by the water. I rent the car through UberRental and bring my drivers license and insurance, all standard stuff. I was even planning on getting the supplemental insurance in case a tree branch feel on the car due to high winds. I go to the airport and to the Ace Rental counter. I show them my license and insurance. Everything fine so far. Then they hit me with "do you have electric bill or water bill." I tell them no, the water is paid for by the building and electric is in my roommate's name. I ask them if there is anything else, and they say no, those are the only two they will accept. I've never heard of such a thing in my life, even when I rented a car in Canada. So now I'm stuck in Tampa and today (the next day) thank god the hurricane will not have a direct hit because I was trapped. But it gets better, they won't give me a refund. Ace Rental says I have to get a refund from Uber (3rd party). But Uber says I have to get it from Ace. So I didn't get the car and no refund. I can only imagine being stuck in a storm surge, on my roof, because I didn't have a utility bill to rent a car. I thought maybe I was crazy but I went to the other counters of the bigger car companies to ask if they require that (maybe I was going crazy) and they laughed and said no. Better to stick with the major guys. You know what to expect and there are no hidden surprises, especially if you're in a crunch. read more

Rented from here for 8 days through priceline, and everything went well. I was hesitant because of some of the negative reviews, and there lower price compared to some of the more name brand places. If you go in with the following knowledge then you can get one of the best deals in car rental. First, If you want to avoid getting the insurance then just bring a copy of yours showing full coverage. Second the sunpass is optional. Just put avoid tolls on your Google map and you'll be fine. Third take a video of the car when you get it and mark any imperfection on the sheet they give you. Do those three thing and your out the door with the advertised price, and protect yourself from any damage claims. read more

If I could give negative stars I would. My flight was delayed- no one communicated with me that they close at 10 PM. No email was sent to let me know how to get my rental after hours. I haven't been able to get my money back- I was almost stuck in an airport at 12 AM with my 8 year old. Thankfully Thrifty had a car for me. I will NEVER recommend this crappy company to anyone. read more