1. Fox's Kawasaki

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    Roxboro, NC

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    Fox's Kawasaki

    5.0 (3 reviews)
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    5 years ago

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    4 years ago

    Great place with wonderful customer service. Clay is the best!! Super funny and really knows what he's talking about!

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    12 years ago

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    Combustion Cycles

    Combustion Cycles

    3.7
    (43 reviews)
    $$

    I bought a used Genuine Roughhouse. Brought it to Dave and Combustion Cycles. It wasn't running…read morewell. They assessed the issues, and delivered on the tune up and repairs. The scooter is running great now and is my favorite one I've had. 2 days to assess and 2 days to fix. Unbelievable, 4 business days and I was good to go. They also used to maintain and fix my previous scooter. I really appreciate the 6 year relationship I have built with Combustion Cycles.They keep me maintained, on the road and safe. The highest level of service and repair that I have encountered with any business. I highly recommend their work, professionalism, and care. Thanks guys!

    I don't normally leave reviews like this, but after weeks of dealing with this situation, I feel…read moreother motorcycle owners deserve to know what happened. We took our motorcycle to this shop for diagnosis of a warranty-related concern. We did not take it there and tell them to repair whatever they wanted and send us a bill afterward. At no point were we provided a quote for repairs before the work was completed. At no point were we contacted and asked to approve over $1,000 in repairs. At no point did we authorize the labor or parts that were installed. Instead, we were informed the bike was finished and then provided what was labeled as an "estimate" after the repairs had already been completed. An estimate is supposed to help a customer decide whether they want the work performed. It's hard to make that decision when the work has already been done. What makes this even more concerning is that the owner later admitted he could not produce any signed authorization approving the repairs. No signed repair authorization. No signed estimate approval. No email approval. No text approval. Nothing. The owner also stated in writing that it was his decision that the issue was not a warranty concern. Rather than contacting the warranty company before repairs were performed, he made that determination himself and completed the work first. Think about that for a second. The shop found time to diagnose the bike. The shop found time to perform the repairs. The shop found time to install parts. The shop found time to create an invoice. The shop found time to decide the failure wasn't warranty related. But somehow there was never time to call the customer and obtain approval before moving forward. Throughout this process, getting answers and documentation was a battle. We repeatedly requested paperwork and records. We were given changing explanations, references to documents that could not be produced, and excuses instead of clear proof that the repairs had actually been authorized. As business owners ourselves, we understand mistakes happen. What we don't understand is how a shop can complete repairs, present a four-figure bill, and then be unable to provide documentation showing the customer approved the work. If you choose to do business here, protect yourself. Get copies of everything. Get every estimate in writing. Get every authorization in writing. Do not assume you will be contacted before work is performed. We certainly wish we had. For those asking what the issue was... Went in for not starting until warm, they found some valves had no clearance and fixed them without letting us know until after it was all said and done, stated it was over 8.5 hours of work. On their website which anyone can view, a customer only authorizes 1.5 hours of diagnostic work, to which then the customer is to be contacted if they need to go further to get authorization from the customer. None of that was done.

    Fox's Kawasaki - motorcycledealers - Updated July 2026

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