This review is long overdue. My beautiful Mother went to heaven in 2019. She left my Dad behind, and as he is a Senior, he has needed continual support. I say that because the process of grieving the loss of a loved one and moving forward is different for everyone and can be one of days or years. It has been years for my family. Making the necessary decisions regarding the business of death and burial is difficult so the companies you deal with have to have the grace to help in those sensitive places. At Fram Monument I had the pleasure of working with Niv. In picking my mother's headstone, he was thorough, responsive, patient, honest. The work done was exactly as promised. It was beautiful and every promise of installation and care was met. I was stunned when I received something in the mail months afterward saying that Fram Monument had made a charitable donation to Alzheimer's Research in my Mother's name. My mom did not have Alzheimer's, but every year she chose a charity to donate to and in her belongings I saw evidence that that was a recent chosen charity. How did they know??? I have never had a company do something so kind. They did it without fanfare or notice. Then most recently, I needed a copy of the misplaced Fram receipt to deal with last details of my Mom's estate. I sent Niv an email request late on a Saturday night, I think. I was supposed to jump on a plane the next day. I didn't expect a response until the business week started, but early on Sunday morning Niv responded with the receipt! I couldn't believe it. When I saw the receipt, my elation reminded me of how great Niv had been all along and then I remembered the ONE thing Niv asked me to do. Can you mention us in a review? I believe in celebrating when people are amazing because so many people only take the time to complain. In my grief and all of my busy-ness I neglected to do the thing I promised to do and just forgot, YET Niv years later was still excellent and excellent in giving grace and mercy and attended to my need. Five years later, here I am to say, Thank You Niv and Fram Monument for making a difficult moment, easy and then being continually thoughtful and kind in places that didn't require it. You were the bright spot in a challenging situation, and 5 years later, you continue to be consistent. There are many options in this business world. I believe God pointed us to Fram Monument. I and my family are deeply grateful. Keep doing what you are doing in the way that you do it. It is necessary. Kimberly B. T. read more

Great experience. They helped us find a perfect monument for my mother-in-law. They were very responsive and helpful. I didn't catch an important detail in the proof and so the engraving needed to be redone. They were great to work with through the process and still managed to get it finished in time for the previously scheduled dedication. And the stone and engraving are beautiful, perfect! Unqualified recommendation from all aspects, service, quality and value. read more

Worst service ever. Reached out in September 2022 to have a headstone done for my late mother. Melissa advised it would take between 8 and 10 months. Melissa asked for a proof of the lettering on 03/01/2023. On 04/24/2023 Melissa asked me who to contact to obtain access to the cemetery. This surprised me as she is the one in the business, yet needs me to access cemetery. I gave her a name and number to contact. On 07/24/2023 I reached out for an update only to find out that Melissa had done nothing. I went onto the synagogue website and sent 1 email. Within 12 hours I had names and numbers and was able to coordinate access to the cemetery. As of 08/30/2023 still do not have the proof and no completion date. Have also been dealing with Greg who is no better. Wish I had gone with any other company as this is a hard time dealing with the loss of my mother and Fram is making it more stressful. read more

I have called multiple times for an update and will only say customer service is poor at best for follow up regarding the status of my mothers stone. And what business does not have an email address to contact, call, or follow up. read more

My son was 36 when he passed away. I contacted Fram Monument about 2 months after we buried him and I spoke with Niv Fishbein. He met me at there Annapolis location. Niv is friendly, knowledgeable and very professional. He asked me to tell him about my son. He just listened as I spoke and ask me questions so he could get an idea what I was looking for and an idea of who my son was. Before I left our meeting he had created a monument that was so Cory. He gave me the printout to take home and see if there was something else I wanted to add or change. When I look at this monument I can see my son's personality on it. It is a one of a kind monument. I absolutely Love it!! I would highly recommend this company and especially Niv. His attention to detail and follow through and follow up is a quality that is hard to find now a days. Vickie - Pasadena read more

This company has been around for many many years, and the knowledge and the beautiful monuments that are made are phenomenal, to every detail to color if you need any type of memorial go with Fram they will make your experience feel better during such a difficult time. Steve will go beyond to help his customers. read more

The service I received from Fram monument has exceeded my expectations. They were very helpful , patient , and understanding. The first time I went in they made sure to explain to me how the process works and even showed me multiple monuments so I could have examples. Coping with the death of a loved one is never easy, but Fram Monument made sure that my fiancé tombstone was beautiful and that i was fully satisfied. read more

My husband passed away after 43 years of marriage and I knew that getting a headstone for his grave would be a very emotional and daunting task. Fram Monument and specifically Niv Fishbein walked me through the process every step of the way. Niv was extremely patient, knowledgeable and helpful and eased me through what was a very heartbreaking and difficult time. The final product was everything that I wanted. I would recommend Fram Monument to anyone in need of such services. read more

Losing a loved one is hard, and the grief intense. In the midst of your sorrow somehow you must make decisions & plans for their final arrangements. Not easy... For me, especially difficult after losing my dear Mom, Rose Marie. The load can be lightened with the support and help of family, friends, and loved ones... Even the businesses that provide the needed services can be a great comfort and support. That was the case with the businesses that came along side us... From the 2 funeral homes, transport services, churches, cemetery, ministers to caterers, they were wonderful... With one exception: Fram Monument Company, and more specifically Niv Fishbein. To be as fair as possible, I waited to write this review to give him a chance to keep his promise to me... He was contracted and paid Feb 7th, 2017 and it is now May 3rd, 2018 and things are still not completed as agreed upon! That's a year and 3 months later. I guess he thought I would just go away, and actually in a way I would have just not reviewed him at all, despite his many screwups, if he had started keeping his word! Since to this date he has not, here goes: He was paid to engrave Mom's name on the Family monument and also create a personal marker for over her resting place. This was to take "a couple of months", which would be sometime in April 2017. Because he had provided the same services, in the same cemetery, for my Aunt, I had no 2nd thoughts about trusting him. In August I planned a trip to Mom's graveside. I would fly in from California to Connecticut, pick up my 88 year old Father and other family to drive to Maryland in a rental Van. Hotel rooms were booked, tickets paid for. After arriving on that East Coast we received a request to RESIGN paperwork to go into the cemetery and do the contacted work: 6 months later- 4 months more than promised! His reason: The cemetery was making it difficult to get it done. He used that excuse many, many times... Never taking any responsibility for his complete lack of communication. I contacted him telling him about the trip.. He assured me he would get it done in time, yet when we arrived it was not. After arriving in DC I told him we were leaving to drive back on Tues, and he said he had finally gotten permission from the cemetery to do the insulation and engraving: HE PROMISED TO HAVE IT DONE BY MONDAY, THE DAY BEFORE OUR RETURN TO CONNECTICUT. Not only was it not done, but he didn't call to tell us it wasn't done and we were leaving to drive to the Cemetery! Before we walked out I called and got his assistant Joanne who informed me the work hadn't been done... She gave a genuine apology, the only sincere one we have received thus far. Niv only gives excuses. On September 8th, 2017 I got a picture of the monument engraving, But because of his track record I requested a picture of the marker as well. On Oct 20th, 2017 by email, he promised to get me a picture of the marker, yet nothing. Again I reminded him of his promise, and on March 15, 2018 he once again committed to giving it to me. Still nothing! The work that is completed is quite good... But is that really enough? To be treated so carelessly oduring a time of great grief is not only insensitive, but ultimately disrespectful. Why even put yourself through that when there are other choices? I am currently back on the East Coast planning another drive down to Mom's resting-place. Maybe he did to work maybe he did not. It's a true guessing game, and so unnecessary for him to put our family through this added stress as we heal from our loss. Niv, you can continue to say "THE CEMETERY MADE ME DO IT" but they certainly played no role in your poor communicating, your not keeping your word, and your overall lack of integrity. A little personal responsibility and humility would go a long way for you. I gave you one extra star because of Joanne as well as the gesture you made in refunding the engraving charge. read more

Excellent customer service! My Mother's burial plaque is beautiful! Thank you Steve for your patience and professionalism.

Exactly one week ago I called Fram Monument because I wanted to pre-arrange my stone at my eventual gravesite. I spoke with "Yokuv" (sp?), who rather blandly and unenthusiastically took information from me such as where I was to be buried and information pertaining to my deceased father, who has the plot next to mine. Yokuv informed me that he would call me the following week to arrange details. Well, that week has gone by and no call. Fortunately, a friend referred me to Tegeler Monument Company, which assisted me immediately and worked with me to find the proper stone at a great price and made reasonable accommodations regarding payment. While Fram has yet to call me back, my stone is already on order thanks to Tegeler. read more