2018 It's really ZERO stars. My mother was transferred here after a brain hemorrhage recovery and within the first 24 hours almost died of sepsis. The staff had no idea as to why she had labored breathing and was unresponsive...add to that they had her placed on some sort of inflatable mattress that wasn't inflated so it was if she was sinking into the "bed". She had been there for 5 hours without fluids, they couldn't get a Dr to approve fluids which is utterly insane to say the least. moreover we heard a social worker talking about hospice. If I saw her today... believe me that my sister and I would share our minds with her. Thank God I had my Mom's Neurosurgeons nurses cell phone #... I called and they took her out of there immediately by ambulance to Silver Cross. She was on her way to dying and the staff couldn't even manage to understand that there was a problem. How is this considered educated care? I could do a better job and in a totally different industry! She made a full recovery because of Silver across and is alive today. I would NEVER in a million years put anyone that I loved in this facility. They never once called to follow up because they knew they were negligent and would be in hot water. I wanted to sue them but I needed to focus on our family. Lucky for them. read more

Unorganized, unprofessional Management. I drove 50 minutes to attend my job interview, upon arrival i was told the assistant DON called in so i was put in a room with a staff nurse for basic questioning. Assistant HR was there at the time who could've interviewed me but she did not ask me one single question, instead i was told i might have to come back for a second interview. 2 days later I received a phone call from HR who offered me $15 less per hour than what i was told by the assistant HR. They also have this job posting on indeed which is totally the opposite than what i was offered in the phone. I am so confused that They have a contract with an agency and willing to pay $50 an hour to agency nurse but will not pay fair salary to the staff nurse? Stay away from this place read more

Let me begin by stating I am a former Franciscan Friar who has studied the life and writings of St Francis of Assisi and St Clair. There is nothing Franciscan about the place and they should not be allowed to use the name. Franciscan Spirituality calls for working with the poor and disenfranchised. This place caters to the wealthy. They charge over 13 K per month and have a limited number of beds for Medicaid covered people, which is what most Middle class people need to qualify for to afford a skilled nursing facility. They reserve these limited beds for current clients who have privately paid for two or more years at $156,000.00 per year and are now broke and need Medicaid. This place uses a for profit corporate model and not one driven by a Franciscan Spirit. St Francis of Assisi would roll over in his grave if he knew how this place uses his name in the name of Profits and not caring for the poor and disenfranchised. Pax et Bonum. read more

****MUST READ BEFORE CONSIDERING THIS HOME FOR YOUR LOVED ONE**** I moved to Westmont area from North Dakota and my CNA license transferred immediately. I found Franciscan Village online and saw that they paid decently and had some openings and promoted themselves as actively Catholic (which I am as well) so I applied. I was hired, but wasn't let past their nicely decorated lobby or told anything about the condition of their actual units where residents live. Once beyond that lobby on my first day.. I could clearly see that this place is an absolute SHIT SHOW. My first 2 days of "training" if that's what we want to call it, I watched as the DON and one of her nurses got into a screaming match in the middle of the hallway in front of all of the residents and staff. This is AFTER some employees had told me that "management is going through changes". I was told to follow 3 different CNAs around, and only ONE of the 3 did ANYTHING correctly. Needless to say neglect, is the biggest thing I saw. Call lights go 30-45 minutes unanswered. Residents falling often, residents becoming massively depressed, residents sitting for HOURS (8 or more) if not an entire DAY with out being checked/changed when wet, rooms are left disgustingly dirty, the skin care and oral care of residents was never done, some would just be left naked or screaming for help etc. The saddest thing though, is that I met many residents who came in with no bed sores or pressure ulcers and are now literally DYING from massive ones they acquired while living there in those conditions. It is important to mention also, that I was employed during the whole COVID crisis, and Franciscan decided to make a policy at the beginning of this stating that if they accepted ANY new residents from ANY outside location they would have them quarantined on the first floor for 14 days before assigning them a room upstairs.. well they did NOT follow this protocol AT ALL in the week I worked there (before I got the hell out) they admitted SIX new residents upstairs taking NO "quarantine protocol" actions they previously committed to. This place is under the worst management and resident care I have ever seen in my entire life and I have been a CNA at many facilities for 5 years. I am really tempted to call the Illinois State Health Department to testify to what I experienced. The staff are ridiculously rude, don't give a shit, residents are SUFFERING in MANY ASPECTS OF CARE and they are admitting many new residents constantly so that they continue to make money. Which is another sad aspect, there is not enough room for the amount of residents they have crammed up there. The ratio per CNA is like 1 CNA per 10 residents.. so obviously they are either understaffed (they are) or they are trying to fit 50 plus residents on a 25 resident floor. This is seriously so sad and I am especially sad for the hundreds of residents who are spending or have spent some of their last moments there. Please do not grant them any of your trust with your loved ones because they will not be treated with dignity, compassion, privacy or even the correct humane care that they deserve. read more

This place is awful. Understaffed and management does not care. People are kept in wheelchairs in halls while totally wet and dirty. Falls happen regularly. Residents are dressed in others clothes. The therapy is terrible as well. Just don't care. read more

Everything said in the other reviews is true. Understaffed is an understatement. They completely ignore cries for help. If a resident needs help they have to ask repeatedly and feel humiliated. I see them struggling to get to meals on their own even though they clearly need help. I've had to help other residents eat or they would go hungry. They wait a 1/2 hour just to get their drink. The food is inedible. I've seen it decline in the past several months even worse. It's $12,000/month and they treat them as if they're doing them a favor when they do nothing that they are supposed to be doing. No compassion or quality of life. read more

I would not work at franciscan village definetly not in there convent building they call 300. They hire people that still the residents medicines they still the resident money and the superviser dont do anything about it.They have nurses that dont no what to do when a resident fall. They have a team lead that dont train there new hires or dont help agency when they come into the building and management try to cover for the team lead.They have staff they are not properly trained. They have staff that come to work with bonnets on there and rude to the staff. They are understaff.They stop the bonues due to being understaff. Also residents do not get the proper care they suppose to get and management says the big bosses dont care about nothing but themselves. read more

What a wonderful place! It was a blessing to find a COVID FREE facility that provides excellent care. The staff go above and beyond to meet the needs of the family and their guests. Clean with good food. Everyone is so professional. Highly recommend taking your love ones there. read more

I would not send my dog here, staff are there just for a paycheck and those that are not are the ones management treat like garbage. There Is currently no air in the facility due to management not turning it on, residents beg to use the bathroom, some residents who cannot feed themselves go hunger until someone decides to feed them, you have certain staff that get away with things because management turns a blind eye. read more

This place was awful. I truly feel it is the reason I don't have my mother with me today. She was doing fairly well until she went to live there. She quickly went down hill. We will never truly know if it was this place or her age. We were in the process of finding a new place for her when she passed. Their idea of care is having the elderly sitting around the nurses station staring at the walls. Rather than spending time with a resident to calm them down when they are upset the seem to prefer medications. We would ask them to do things and they would agree and after we left they did what they wanted. If you love someone stay away from here. They are under staffed and residents have to beg to be fed or brought back to their rooms. I wish I would have know this before we put my mom there and maybe she would still be alive today. She was gone in about 2 months. read more

Well, after researching many nursing homes, we saw that this organization was rated highly, especially for nursing care. We had our 93 year old aunt in there because she had a stroke and she was in for rehabilitation. Well, after a few weeks, my aunt got sick and had to go to the hospital. When she got to the hospital, they noticed that she had severe bed sores along with feces all over her back end. The doctor ordered that we never bring her back there. There supposedly was a report written against Franciscan Village, but who knows. Can't understand how they got their high ratings, but just wanted to let everyone know that ratings aren't always correct! Beware!! If you have a loved one in a nursing home, ensure that they are cared for properly. This may have been an isolated case with the one caregiver, but it's always necessary to check on your loved one frequently at these places. We brought our aunt home and had full time in home care that was much less money and 1000x more caring. No one deserves to be treated like an animal, especially someone that is already depressed and sick! I feel very badly for the elderly..they are always pushed aside. read more