Have had two seasonal checkups. Happy with work and technicians. HVAC cooling checkup today…read more Matthew was superb with updating me on the work done. I like receiving work checklist report via email. Also had other Beantown work done recently...installing a chandelier. Great guys who did a great job. Like Matthew, very professional and personable. now living in Plymouth.

Stay away. Hired them to do a tune up on a 5 year old AC system due to a few recommendations from…read morefriends. Beantown said we had a leak and needed new coil or new system. They also said we had an air flow problem that the technician couldn't figure out. Since the system was so young we got a second and third opinion from 2 other companies that came highly recommended from people who have lived in the area for 20 years. No leak and one of the new companies easily fixed the air flow problem. So the Beantown tech was either incompetent or they lied to us. Either way going elsewhere for service.

Used BAC HVAC recently for A/C maintenance. Bob, the technician was friendly, organized and…read moreefficient. He spent time to take me through the health of my 2 A/C units and answered all my questions. I would definitely recommend BAC HVAC.

I would give Brian a 10. I was without power for 3 days. Fortunately Brian & tech were called…read more Checked out the problem & managed to get the part. Arrived back & heat was on. Honest & thorough. Do not hesitate to call B.A.C. HVAC. You won't be disappointed. By the way, this was over Christmas when everything was closed. Thank you Brian Joan Cafferty

We had a whole new HVAC system installed in our home today…read more We couldn't be happier with the service and the price. Zach,Devin and Bryson showed up on time, were neat and professional. These are the reasons why we have chosen and will continue to use this company! Thank you very much guys!!

UNAFFORDABLE!! New installation. brand new AC used for about 5 weeks last year. Burnt out. Told me…read moreto call Ins. Co. Never resolved. They refused to accept any responsibility. Leaving my family with no AC. I had to pay Add'tl $7k later involving another company. Now, 2nd issue. Confirmed when the hvac installed another company said system is NOT aligned with original airduct, resulting in leakage. I have called beyond numerous times and no call back. This issue, there is no doubt, it's their work for improperly installing it. I'm disgusted Rob Norton will not return a call. I used a different name and number and a different reason for calling inquiring about a new system. He called about 15 minutes later as he was under the assumption I was a new client. I got on phone, toldnhim my concern. He said he would be out, never showed. So he had faulty intentions. Unfortunately , his business address is a single residence as I was physically going to go to the business. I understand things go wrong, but a professional business should deal with issues in a professional manner. Next Now to proceed legally. May call "Ben has my Back" I am not giving up! What's right is right. And for the record, my first time writing a bad review, as that's how bad they handled this issue.

Dave and crew do a great job and I would highly recommend…read more Had another HVAC company come out and the young kid did not know what he was doing. Experience matters.

Don't use!! We've used them as our service provider for heating. Woke up to a massive flood and…read morewater shooting out of our unit at 5am ( I suspect they didn't inspect or fix it appropriately during our annual maintenance). Called at 5am and got the call center. They took all my info but got no response. Had to figure out how to shut down the water and unit myself while cold water was spraying everywhere. Called back again at 8am and got call center again. They said they sent the message and tech got the page at 5am when I originally called. Yet no call back from the tech or anyone! Had to call back again at 9am. This time got the office. The woman on the other end couldn't have cared less that my basement was flooded, I had no heat or water, that we're regular customers and that no one called back. She said the tech was on vacation! So why have a calling service if you're not going staff it appropriately or care to respond? Frankly if the tech called me back and said he was on vacation I would have been fine with that so I could have moved on to another emergency service sooner. Good service and communication really isn't that hard.

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

Called them for my ac unit for central air, came out and looked and said a mouse chewed through the…read morewires, nope!!! They quoted me 1,300 without a warranty!!! Ended up calling Reggie's oil. Came out looked and said it's was just my thermostat!!! Cost me nothing!!!! This company is a joke, stay far away!!!!

TLDR: FOR YOUR OWN SAKE, GET YOUR WORK DONE ELSEWHERE. WASTED 2 MONTHS OF MY TIME AND STILL HAVE MY…read moreMONEY. They are sloppy, unprofessional thieves. They took my money and took my time. I accepted a quote, signed the contract, and gave 50% down payment. After waiting for 4 weeks to get a start work date, they contacted me and said they misquoted me and they need to raise the quote price significantly. They still have my money. They haven't returned my calls. When I call, I have to shuffle through AI agents before I can finally talk to a person who always ends up telling me I'll 'get a call back later'. I've never had to leave a review like this- I almost exclusively write positive reviews so when I tell you this place sucks, believe me. Kevin, Shaun- whoever needs to hear this; get it together. Honor the quote.

I want to take a moment to recognize AJ Arena. He's professional, friendly, and always willing to…read morehelp. It's clear that he takes pride in what he does and genuinely cares about providing a great experience. People like AJ make a real difference in a company. His positive attitude, professionalism, and dedication don't go unnoticed. He's a valuable part of the team and someone any company would be lucky to have. Highly recommended.

Cotti - Johnson pricing is "EXCESSIVE". They appear to take advantage of people who have no…read moreplumbing or HVAC experience or knowledge. Note: They charge in the neighborhood of $115.00 just to provide a quote (with no actual work completed). They refuse to quote pricing on basic jobs (i.e. valve installation etc.) over the phone. Stay away! There are much better and cost effective options available to you. Buyer beware!

The service we received was unacceptable, and I would not recommend this provider to anyone. I…read morealways deal fairly, but we were charged double the service call fee--a cost that was never disclosed or discussed ahead of time--even though the technician did basically nothing. He failed to check the serial number, guessed the unit's age, and gave us a diagnosis that a second opinion today proved was completely wrong. To make matters worse, he promised to follow up the next day but never did. If you value your time, don't use this provider

We just moved into our place and could not figure out how our A/C unit worked and it was hot. I…read morerandomly called Remedy Cooling and Heating at 5 on a Wednesday hoping anyone would answer and he did. He spent about a half our with me on FaceTime walking me through the steps and trying to figure out the issue without even hesitating....and I wasn't even a customer; just a random person looking for help. Remy will now be our HVAC go to from now on. I could not recommend him higher and know he will take great care of all his customers! Steve