Predatory towing company, scammers. They had my car for six hours and I was charged $355. And they only accept cash which is illegal by the way in the state of Minnesota. If anyone wants to sue this company I would be willing to join. I have filed formal complaints with the Minnesota Attorney General - Consumer Protection, the Minnesota Department of Commerce - Consumer Complaint Division, the Plymouth Police Department, and the Minnesota Department of Public Safety - Compliments and Complaints. read more

See all

Unfortunately my car got towed. I called Frankie's and the fees are ridiculously high. $400 for tow and mileage fee when my car was towed only a few miles. Also they only accept cash which I thought was interesting they only accept cash. The staff however was polite but looking at other reviews I see Frankie sneaks in ways to get money out people as much as they can. Just know if your car gets towed you'll be paying an arm and leg no matter where it was towed from. read more

This was hands down one of the most unprofessional, predatory experiences I've ever dealt with. They towed my car with the key still inside, claiming I was parked in a "fire lane" directly in front of a relative's house door yet there were multiple other cars parked in the exact same area, and not a single sign anywhere saying you can't park there. The guy who towed my car, Jay, was completely out of line on the phone. Not only was he rude, he was saying nasty, disrespectful things and even making jokes about the situation like it was funny. I have the entire conversation recorded. It was beyond unprofessional it was straight up disrespectful. When I went to pick up my car, the front desk lady made the situation even worse. She had zero professionalism, gave me attitude from the start, and acted like helping me was a burden. I tried to calmly figure out what was going on, but she refused to cooperate or provide any real help. When I asked her to come closer so we could actually communicate properly, she refused and just stayed behind the desk, offering absolutely no value. I also have that recorded. She only came back to the front once she was told my car was cleared for release and then acted like she was the one who actually helped resolve anything, which was completely false. Nothing got resolved until a higher-up stepped in and essentially confirmed they were in the wrong. Only then did the tone change. Before that, it was nothing but arrogance, attitude, and an obvious attempt to pressure me into paying $400. Complete waste of time, extremely unprofessional staff, and clearly predatory practices. Avoid at all costs. read more

worst towing in Minnesot!! they trashed my car bringing it in! High tow price its unreal

This company is a horrendous predatory towing company. If you are a property manager, DO NOT CONTRACT WITH THEM. They will terrorize your tenants and steal their cars for a quick buck. We were moving into our new apartment late at night and had not gotten our parking passes on the cars yet. One of their tow trucks was on the prowl waiting at our apartment building to scoop up our car and hold it hostage the second we walked inside. Called the guy and explained that we were legally allowed to park at our own residence and our car is registered to park there so it was wrongfully impounded and we wanted it back. I also explained it was full of our personal belongings that we are moving so we needed the car back ASAP. They told me he didn't care and that they "go off the sticker" so since we didn't have one yet we could not get our illegally towed (stolen) car back unless we waited until 8am the next morning to come pick it up for $345. I told him I was going to go the legal route since they wrongfully impounded it and he then allowed us to come and pick it up from them right away at midnight as long as we still payed them their $345 shake down fee. Scummy predatory company out to terrorize the properties they have contracts with. If Frankie's towing is your property's tow company or you're a business that has a contract with them then you better watch out. read more

I was already pretty obvious and upfront about what I thought about this company in my last post. But now that I got my vehicle back, I think even lower of this company. They definitely mess something up and now my gear shifter is all out of whack. The gear shifter should not be this loose on a pick up truck, especially. As a license out a mechanic I can definitely say these guys are hacks. I can barely put my truck into drive now. I just had it a week ago. Full of gas can't shift gears thanks Frankie's. Have a happy holiday. Sure your kids are going to enjoy the presents. I bought for them. read more

This place is scamming our resident in Hennepin county. They are towing random cars . My complex has loads of old and new cars, boats with all expired tags and they haven't been towed. This place needs to be investigated. CDMP read more

See all

PREDATORY TOWERS!!!! If only I could give minus stars, towed car at my apt complex because it was in the turn around for 33 minutes, while I was moving, they claim it's 30 minutes but that's not what the property manager relayed. Rude dispatch/drivers and unethical, thankfully getting reimbursed from the property manager at the apt. who also didn't agree with the tow, scammers trying to make a quick buck - BEWARE!! read more

I was rear-ended on the highway by a drunk driver - Koda was the driver called to the scene and was extremely helpful and knowledgeable. He went over options for either having them tow my car or having it done thru my own provider, explaining it may speed up the process for them to do it, since my insurance would be paying per day at the lot - which entices them to act quickly. This is what I did, he was 100% correct, my claim got fast tracked. Also, I never felt pressured to use their services, the exchange was purely informational, it was clear his intention was to help. I was able to wait at the shop for my ride and collect my personal items from the car, and the receptionist was a sweetheart as well (sorry I forget your name!), thanks for the much-needed Livewire Mountain Dew lol. These guys are pros - would recommend any day. -Guy with the white Honda CRV read more

Scam company. They are predatory and will ask for $100 cash to leave your car alone. No receipt or anything. You give them $100 and they leave you alone. They hang out in Maple Grove Apartments ready to make quick cash that goes unreported to the IRS. read more

Terrible service, very expensive! These guys are a predatory business towing cars, 2 miles and charge $305 same day! Tow. Don't use there business find another place!! read more

My son's Ford Ranger was towed apparently because it was illegally parked by Frankie's Towing in Plymouth and was damaged by the tow truck driver. When confronted, the female on 8/18/2024 around 12:00pm refused to do anything about it. I called the company, and the unidentified female said that was five hours ago and said he should have filled out the paperwork to make a complaint. When I said please do not make this difficult, I do not want to call a lawyer she stopped me and said now that I said lawyer she can no longer talk to me. I said what if I said poopy butt, and yes those are the words I used she said I am swearing just like my son which to me says they (my son and her) talked about the incident, and she did not offer him the option to fill out the paperwork. She hung up on me and would no longer pick up the phone to come to any kind of agreement. He now has damage to his truck with a bill of $320 from the tow company. I talked to my son about this, and he was never offered any paperwork. They only ignored him. I highly doubt we will be compensated, but my suggestion to everyone using this company is to take pictures and do not leave the property until the police arrive to make a report. read more

Frankie's Towing - Towing Near Me - Plymouth, Minnesota

Frankie's Towing is disgustingly criminal. I was towed from my friend's apartment complex at 11pm. I parked in a spot that had NO signs. Nothing about permit parking or fire lanes. When I called and asked why he said that I was parked in the middle of the road and that it would be $395 to get my car back the next morning at 8am. I was an hour away from home with my dog at home alone. The next day I walked in to Frankie's and told the folks in front of me in line to make sure they check their car for damages before they leave the lot, as many reviews here mention damage. The woman behind the counter then told me I needed to leave the property and someone else would have to retrieve my car. I wasn't even talking to her. I am disgusted by this company. They are just ripping people off. There were NO VISIBLE SIGNS in the spot I parked and I was right up against the curb, not blocking any traffic or fire lane. Good luck. read more

Super service. speedy, understanding & on it. Stevie is aces! I highly recommend Frankies

i called them one day i was stuck in the snow the driver gets in my car the next day i notice my very exspensive cambra was missing plus spare change read more

This company towed my truck and damaged my ignition switch. they refused to give their insurance information. lucky we found it. they were forced to pay out 9k in damages. I am here to help others as they try to hide their insurance information. Their insurance is "Western National insurance" if you need their policy number. let me know but all you should need is this and their name. read more

Jim complained that I wasn't supposed to be so nice in retrieving a towed vehicle. I laughed as we joked about how I was supposed to be grumpy and annoyed. Some jobs just have it rough in terms of customer interaction. Towing services would definitely count as one. That's not the representatives' fault. From the moment I walked in until I drove the towed vehicle off their lot, Jim was lovely and informative, even going to lengths to break down the total cost. Walking through the lot, he asked if the vehicle starts. I admitted not knowing given it was a stored vehicle, and he offered jumper cables should they be required. A previous phone call interaction (with Rhonda?) in tracking down the vehicle was also helpful and efficiently handled. We were given option to wait on call while she tracked down the car info or wait for a call back - it took her less than five minutes to return the call with verification and cost. I was in and out of the lot in all of 10 minutes. Great service and welcoming attitude - especially given such a tough customer environment. read more

I requested a tow from Frankie's, and in no time, they sent a driver. This driver's name was Jeff. He was very courteous; the first thing he did was to ask if everything was okay with me. The ride to the mechanic's shop took less than two minutes, but Jeff's conversation was professional, and he made me feel comfortable throughout the ride. If I had a company, I would prefer to have a guy like Jeff on my team. read more

My company's bus needed a tow and had Joe help me out by towing it Midas. The actual time to get the bus up on the flat bed was very minimal. Would recommend Frankie's if you are in a similar position. read more

awesome dispatch. drivers are nice and willing to ho to the next level if need be. definitely would recommend

They are actually criminal when it comes to towing cars. I was parked in a specifically designated guest parking spot at an apartment and they still towed my vehicle saying I didn't have a permit...which is why I parked in the guest lot among other vehicles without permits. It would be one thing if I was actually in the wrong but their drivers are either too dumb to know the difference between guest and non guest parking or they are willfully towing cars with no right whatsoever. Nothing I could even do after they stole my car short of taking them to court so I had to pay their extortionist prices. I implore anyone looking for a tow to look elsewhere. do not support these criminals. read more

Renee and Brad are the best tow truck, driver and dispatcher in the business!!! Ask for them don't trust anyone else

Steve is very fast, reliable, & friendly. I had vehicle problems and my Jeep shut down. Steve arrived in 25 minutes. They made sure I moved from my vehicle to there vehicle safely. I appreciate being watched out for in an unsafe situation(Hwy394). If I need a tow at any point in the future it will be Frankie's. read more

Frankie's Towing - Efficient - Towing Near Me - Plymouth, Minnesota

I was towed from my daughter's apartment parking lot 15 minutes after I arrived. Driver dragged my car with a strap and broke my fender. We asked him to drop the car and he asked for $100 cash. Driver did not provide a receipt. Next day in the morning we call to let the company know that he broke my cars fender and they told us that it was too late to report the issue and that they can not do anything for us. read more

Steve made it out super quick was super helpful and friendly. They do a fantastic job would recommend to friends and family.

My AWD car was towed last night and they claim they used dollies but yet there's chunks of my tire missing. Left burn marks in the parking lot where it was dragged. Not professional and when confronted about the damage they denied everything saying it was impossible to put the dollies on while it was parked next to other cars. We asked to see a dolly and was told no. I get it towing vehicles is their job and but they could at least do it properly and do it right. Gerrit was rude the entire time. Never use Frankie's towing greedy @ssholes read more

I watched a Frankie's tow truck try to tow a car out of a parking lot tonight and I couldn't believe how poorly the driver did!! He drug the car sideways for fifty feet which left burned tire marks on the pavement and he kept jerking the truck back and forth and was so panicked! I feel so bad for that person since their car 100% has major damage after what that guy did to it. If you're going to tow peoples cars, at least train your drivers well. What an embarrassment. read more

I can't say enough good things about my experience with Frankie's Towing! They were transparent on timing which they said it would be an hour and it was even less and had amazing customer service skills. The gentleman who towed my car walked me through the process, provided me a ride to the car repair shop and even showed me what he saw caused the flat tire (which he was correct). Amazing customer service and really affordable, I would absolutely recommend! read more

I have used Frankie's a number of times to bring my collector cars to and from service. The car is rare and not an easy car to handle. Steve the driver was incredibly knowledgable about the kind of car I was moving and Jenna the dispatcher was very easy to work with and met our scheduling needs to the letter. read more

Warning! DO NOT UTILIZE THIS TOWING SERVICE. Whatever you do. DO NOT call this establishment for towing services. They are scam artists. 680 dollar fine for having friends visit you at your apartment? In the industry we like call that a "Poor tax." This towing company has deals with local apartment complexes to wrongfully tow unsuspecting visitors. Willow Creek Apartments among others. I was visiting a friend last night and parked in their apartments parking lot. When I left 2 hours later. They had towed my car. They also towed my friends car. There was no signage to indicate not being allowed to park. And there was no attempt made to contact the owners. I called this company a mere two hours after they had stolen my friend and I's car. They told us we would need to come at 8 AM the following morning and pay 340 each. They were probaby till driving down the road with the vehicles. I had work this morning. Instead my two friends and I had to go to this place and pay to get our stolen cars back. 680 dollars for visiting my friend on his birthday on a Friday night? At an apartment complex? Good on you Frankie. Hope you're not religious. Lol. Cuz you doneso. The towing people were clearly just waiting out there like vultures to exploit people visiting the residents. Theyll pretend it has something to do with deterring people from parking there overnight. But the supposed cutoff was 10:30 pm. They had towed me and my friends car by 11:30. Honestly. I bet they towed us at.10:29. You could just tell the guy was waiting for us to call any minute. If you call these guys for a tow theyll scam you. Plain and simple. Also the guy that opened the gate to get my car smelled. Like. REALLY smelled. read more

My car got towed and when I called to pick up they told me it was xxx and I couldn't pick up at night even though it was towed at night. So I came the next morning and this unhelpful lady told me a much higher price which included overnight fee even tho I offered to pick up same day they also charged for gas fee when they were 10 minutes away and who knew having a rear wheel drive car would make towing more expensive so they even charged me for a dollie. I eventually payed an arm and a leg to get my car back. I called the next morning and a lady that at least sounded more nice picked up and was actually more helpful actually listened to what I had to say. I am currently waiting for a call back from a manager. I'm not asking for all my money back but at least charge me for what reasonable. read more

Frankie's towing is extremely rude and has a very unprofessional staff. Next time I want to do any type of business towing etc. I will definitely be looking somewhere else. read more

I sold an old homemade trailer and failed to get a copy of the sales receipt. Sure enough, said trailer was towed months later and the guy who bought it never registered it, so I was on the hook for the towing expenses, which I paid. Now, almost a year later, I received a letter from a collection agency about that towing bill, which is now up to close to $2000??? What?? I called Frankie's Towing right away and her excuse was "oh, that must have gotten put in the wrong pile". I called the agency, too, just to be sure it's taken care of. I emailed the agency the receipt for my payment, so hopefully that'll be the end of it. Frankie's was rude and unhelpful in resolving the issue in the first place and now I get to deal with them again for the same issue. read more

HORRIBLE management. HORRIBLE services. They towed my car, and so I called to see why the other cars parked in the handicapped without a sticker and badge not towed yet, and the stupid racist manager started yelling at me saying "we don't sit there all night on the streets watching for the cars" and she tells me "don't tell me what to do". What was I even telling you to do in the first place?? All I told her is its not fair you guys towed my car and not the other ones that don't even have a parking sticker, they should be towed too. I do not appreciate the way she was talking to me and as a manager, I don't think that is the proper way to speak to customers, and interact with them. read more

I've used these guys twice in the last couple of years to move an old junker car that I can't part with. Both times they have been professional, courteous, friendly and extremely helpful. Brian went above and beyond to help me get my car into my garage. Today the rear brakes were locked up. No problem for Brian; he's an expert with the flatbed. If you're looking for a tow company in the Twin Cities that's not gonna be a grumpy pain in the ass, Frankie's is it. Plus they treated my old car like it was a new Porsche. Can't beat that! read more

Thanks for helping me out Dave!!! You bailed me out big time. Stuck on the side of the road and he pulled me out.

They towed my car wrongfully. Told me on the ph $285, then text me that they had looked at da wrong ticket for another Chrysler 300C. I get there it was $355. The lady at the front window said they start at $300 But on the ph the guy said $285 for the other Chrysler 300C Grey also like mine, but I didn't see the other 300C when I picked mine up. They close at 4PM when ppl get off of work later then that so the scam you out of another dollar. This place is the worst tow company in history‼‼‼‼ read more

Frankie's was awesome. Super quick and professional. Needed my motorcycle towed from a nasty mechanic who was trying to rip me off. I warned the driver, Steve, that he was a complete a**hole and he handled the situation so well and made me feel a lot better about the whole transaction. Really appreciative of Frankie's and Steve!! read more

On April 25, 2018, my vehicle was rightfully towed by Frankie's Towing from my condo complex as a result of it not being moved in time ahead of some scheduled garage maintenance. Immediately upon realizing that my vehicle had been towed, I summoned a Lyft ride to their location. What I learned during the Lyft ride, via my OnStar location tracking, was that my vehicle had not actually left my condo complex yet. As I was talking to my Lyft Driver about what it would cost to get my car back, my driver speculated no more than $150-$200 When I arrived at Frankie's Towing, I asked the cashier if it was possible to just leave the car at the condo complex. The cashier declined. I was forced to pay $280 (by credit card) to get my car back. $156 of this I learned was related to some sort of impound fee (judging from their pricing description) despite the fact my car never made it into their impound lot. I intercepted the truck at the front of the building and re-took possession of my car. I don't dispute or deny that my car should have been towed. Nor do I dispute that I owed Frankie's Towing money for their services However, I found basically half of their price to be completely outrageous. If you are a business looking for a tow service, please be more courteous to your customers than to use Frankie's Towing. read more

Dakota was super awesome! I am a very high anxiety person and when he arrived he chatted with me making me feel at ease about the situation. He was super fast and efficient at getting my car up on the truck, but I also feel he took good care of my car by being careful/respectful with it. I feel like he went above and beyond because when I told him my car was being picked up due to a huge oil leak, he said he had some stuff in his truck that he put on my garage floor to help soak up the oil! read more