1. Franklin & Downs Funeral Home

1. Franklin & Downs Funeral Home

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Ceres, CA

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Franklin & Downs Funeral Home

5.0 (5 reviews)
Open • Open 24 hours

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Ask the Community - Franklin & Downs Funeral Home

Ceres Cemetery Assn

Ceres Cemetery Assn

1.0
(7 reviews)

I did not leave a review in 2022 when we buried our son, despite the lack of compassion and…read moreprofessionalism we experienced from the staff during an already devastating time. However, after what has happened since then, I feel it is important to share our experience. We ordered my son's tombstone immediately and paid for it in full, totaling $9,800. The payment was made in two parts: one payment by credit card and one payment in cash. The tombstone was installed less than a year later. Approximately two years after the installation, the tombstone was removed. When I contacted the company regarding the removal, I was told they had no record of the cash payment. Unfortunately, due to the amount of time that had passed, I no longer had the receipt or documentation for the cash portion of the payment. After going back and forth with them for nearly a year. In an effort to resolve the matter fairly, I offered to split the difference, I don't understand how the company would've released the tombstone without them making the payment and then to come back two years later. They declined that offer. Ultimately, because they claimed they had no record of the cash payment, I was required to pay that same $4,000 cash portion again, with interest, in order to have my son's tombstone reinstalled. This has been an extremely painful and disappointing experience for our family. Losing a child is already unimaginable, and having to deal with poor communication, inadequate recordkeeping, additional interest charges, and a lack of empathy during such a sensitive matter made the situation even more difficult.

Very disappointed with them. They could do better on taking care of the cemetery. We just placed…read moreflowers on my in laws headstone and the grass hasn't been cut. Do better.

Forever In Stone

Forever In Stone

5.0
(21 reviews)

OUTSTANDING SERVICE! Forever in Stone did an amazing job with my parents headstone. The entire…read moreprocess from beginning to end was such a smooth process especially because I live in Yuba County, almost a 2 1/2 hr drive. I initially went in to start the process with Jon, explained everything that we wanted and the deadline we needed the headstone by, the rest of my communication with Jon was thru text messages and by phone sometimes if more clarification was needed when we were designing the headstone, adding this and that or removing something, all done by text message and Jon was very patient thru the whole process because every detail creating our headstone had to go thru approval from me to all my siblings. There was no limitation to what they couldn't do. Jon also very knowledgeable about the type of headstone he would recommend due to the hard water in Central Valley cemeteries, he wanted us to have what was best for years to come that will last and not fade away in a year or less. The actual day we went to see the actual headstone, just blew us away, the back of my parents headstone was breathtaking! The images of my parents matched the picture to a tee! We just had the unveiling of the headstone and the 1 year memorial celebration for my parents and the compliments that we received from everyone in attendance saying how beautiful it was, some had never seen that type of design and everyone took pictures with their families posing at the front and back of my parents headstones. The pricing was affordable as well for a double headstone. If you are looking for headstone for a loved one, I highly recommend Forever In Stone, they will make it happen for you and the outcome will be incredibly beautiful! Thank you Forever In Stone for creating the last gift we gave to our parents.

Let me start with saying that this was an emotional process to even begin which no one plans on…read morehaving to do or go through. Amber was phenomenal. The communication was beyond what I could have asked for. I want to say my experience was perfect, and the results are breathtaking. My mother is beside herself when she visits her son. She's in love. Thank you Forever in Stone.

Eaton Family Funeral & Cremation Service

Eaton Family Funeral & Cremation Service

3.1
(50 reviews)

This was my first time ever loosing a loved one and having to figure out what to do. I called…read morearound multiple places and they had THE best prices! Each time I came in they were patient and empathetic. I did remove a star because on my first visit I paid for the cremation in full cash payment, then I received a call that they didn't charge me enough and in order to proceed I would need to pay the difference. Upon arrival the guy who ran things said it wasn't necessary to come immediately the guy that called me was new to front desk tasks and I could have paid during pick up. I obliged because even with the additional payment, it was still the cheapest around including the hospital pastor's refferal. I also got a call it would take 2 weeks longer than the original Date I was told. Perhaps out of their hands. I do like their honesty when I asked for urns, they dont sell because people tend to way over price them and they won't want to rip people off. After calling around other places, nobody carries them and if they do its quite expensive. They did give me other ideas to save money. They do give you ashes in a cheap plastic black box. They do offer a chapel services at an additional cost to those interested in a funeral setting, small and quiet area, atmosphere to be expected. We opted for a celebration of life rather than funeral so I didn't need it however briefly peeked in on a service and seen how it may be since this is all new to me I wanted to know my options. Overall, priced are great and yes it was a bit delayed but for me it just allowed more time to let my emotions settle a bit prior to celebration of life. Personally i can't justify paying an extra $800+ for the same result from another company. I would use them again if I needed. No offense, Hopefully I won't ever again. Services were well worth it.

The staff are kind. I paid for the death certificates and cremation and someone else was allowed to…read morepick them up. no documentation was done for them and now I have to go to vital statistics to get another copy and pay for it. they told me to ask the other party to reimburse me for the copies. what a crock. I paid my property.

Franklin & Downs Funeral Home - funeralservices - Updated July 2026

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