I did not leave a review in 2022 when we buried our son, despite the lack of compassion and…read moreprofessionalism we experienced from the staff during an already devastating time. However, after what has happened since then, I feel it is important to share our experience. We ordered my son's tombstone immediately and paid for it in full, totaling $9,800. The payment was made in two parts: one payment by credit card and one payment in cash. The tombstone was installed less than a year later. Approximately two years after the installation, the tombstone was removed. When I contacted the company regarding the removal, I was told they had no record of the cash payment. Unfortunately, due to the amount of time that had passed, I no longer had the receipt or documentation for the cash portion of the payment. After going back and forth with them for nearly a year. In an effort to resolve the matter fairly, I offered to split the difference, I don't understand how the company would've released the tombstone without them making the payment and then to come back two years later. They declined that offer. Ultimately, because they claimed they had no record of the cash payment, I was required to pay that same $4,000 cash portion again, with interest, in order to have my son's tombstone reinstalled. This has been an extremely painful and disappointing experience for our family. Losing a child is already unimaginable, and having to deal with poor communication, inadequate recordkeeping, additional interest charges, and a lack of empathy during such a sensitive matter made the situation even more difficult.

Very disappointed with them. They could do better on taking care of the cemetery. We just placed…read moreflowers on my in laws headstone and the grass hasn't been cut. Do better.

Tina has been extraordinarily helpful in the process of selecting locations, setting up the…read moreservices and designing the memorial plaques. There are so many options available and we are very pleased with what we ultimately chose. I felt that the pricing options were competitive with other options. The day of service and urn placement was very emotional, and the staff was so kind and compassionate. I felt very cared for.

Nothing but that's to be expected after all look at where your at…read more I bought a plot there several years ago when my husband passed a few years ago I told them I was not going to use them so when I bought them they told me that the company would buy them back for the price o paid but when I went to do that they told me they would not do that I was a bit miffed so now I have 2 garden crypts that I need to sale no problem just frustrating

I found the staff sensitive in regards to my lose. The staff…read morewas helpful, by finding me a pastor, offering the guest beverages, transfering my son's ashes and creating a wonderfully, beautiful tribute slideshow!

My family have used Evins Funeral Home eight times and I found that the people there to be so…read moreloving and helpful. They went out of there way for my family. Excellent experience.

OUTSTANDING SERVICE! Forever in Stone did an amazing job with my parents headstone. The entire…read moreprocess from beginning to end was such a smooth process especially because I live in Yuba County, almost a 2 1/2 hr drive. I initially went in to start the process with Jon, explained everything that we wanted and the deadline we needed the headstone by, the rest of my communication with Jon was thru text messages and by phone sometimes if more clarification was needed when we were designing the headstone, adding this and that or removing something, all done by text message and Jon was very patient thru the whole process because every detail creating our headstone had to go thru approval from me to all my siblings. There was no limitation to what they couldn't do. Jon also very knowledgeable about the type of headstone he would recommend due to the hard water in Central Valley cemeteries, he wanted us to have what was best for years to come that will last and not fade away in a year or less. The actual day we went to see the actual headstone, just blew us away, the back of my parents headstone was breathtaking! The images of my parents matched the picture to a tee! We just had the unveiling of the headstone and the 1 year memorial celebration for my parents and the compliments that we received from everyone in attendance saying how beautiful it was, some had never seen that type of design and everyone took pictures with their families posing at the front and back of my parents headstones. The pricing was affordable as well for a double headstone. If you are looking for headstone for a loved one, I highly recommend Forever In Stone, they will make it happen for you and the outcome will be incredibly beautiful! Thank you Forever In Stone for creating the last gift we gave to our parents.

Let me start with saying that this was an emotional process to even begin which no one plans on…read morehaving to do or go through. Amber was phenomenal. The communication was beyond what I could have asked for. I want to say my experience was perfect, and the results are breathtaking. My mother is beside herself when she visits her son. She's in love. Thank you Forever in Stone.

They treat people terrible. They lack all empathy and compassion, they lie and they charge more…read morethan other similar companies and then provide sub-par service and make losing a loved one even harder.

They don't pay their contractors plain and simple. Happened again today!! A friend of mine has…read morebeen ripped off twice working for them over the years. They are crooked, they do what they want, not what grieving family members want. Over priced. They don't do Pre-pay for future funerals. They think they have the SDA monopoly in Modesto, but know this, There are far better places in town to take care of your loved ones. Go somewhere else. I do NOT recommend Salas's, from past and present experiences. Word of mouth goes far.

Neptune Society truly is the best service. I consider the "preplan arrangement packages" essential…read moreas they provide peace of mind that Neptune will handle all the necessary arrangements once that time comes. And, the preplan arrangement packages are a value given the cost of services these days. It is comforting to know that all the arrangements would be properly managed with no surprise additional costs, especially during such stressful times. I have engaged the services of Neptune a few times. Rich Hustus was taking care of our needs most recently. His sincerity, caring of the situation and communication throughout the process was excellent. Something that can truly be appreciated.

The Neptune Society in Modesto did a wonderful job in respecting the loss of my mother. They were…read morekind and professional, and Rich is truly an asset to this organization. I appreciated his thoughtfulness and kindness. Thank you.

Mathew is an excellent associate. Very knowledgeable about his job and professional. He took care…read moreof everything concerning my Uncle. He was very polite and caring in our conversations. Keep up the good work and keep him on the payroll. Thank you Allen Mortuary

They were very compassionate and walked us through everything that needed to be handled during this…read morehard time.

When I suddenly had to make my beloved mother's funeral arrangements from out of state, Felisha and…read morethe entire staff at Franklin & Downs Funeral Home, provided exceptional service. They were compassionate, professional, and supportive during such a difficult time. Felisha did an outstanding job guiding me through every step of the process. She ensured that every detail was handled smoothly, and with care. My mother's services were beautiful, and we are sincerely grateful for the kindness, and dedication shown by all of the staff. I highly recommend Felisha and this funeral home.

They treated me with kindness and respect for my brothers remains. Felisha is wonderful and…read moredisplayed true compassion for my loss!!!

This was my first time ever loosing a loved one and having to figure out what to do. I called…read morearound multiple places and they had THE best prices! Each time I came in they were patient and empathetic. I did remove a star because on my first visit I paid for the cremation in full cash payment, then I received a call that they didn't charge me enough and in order to proceed I would need to pay the difference. Upon arrival the guy who ran things said it wasn't necessary to come immediately the guy that called me was new to front desk tasks and I could have paid during pick up. I obliged because even with the additional payment, it was still the cheapest around including the hospital pastor's refferal. I also got a call it would take 2 weeks longer than the original Date I was told. Perhaps out of their hands. I do like their honesty when I asked for urns, they dont sell because people tend to way over price them and they won't want to rip people off. After calling around other places, nobody carries them and if they do its quite expensive. They did give me other ideas to save money. They do give you ashes in a cheap plastic black box. They do offer a chapel services at an additional cost to those interested in a funeral setting, small and quiet area, atmosphere to be expected. We opted for a celebration of life rather than funeral so I didn't need it however briefly peeked in on a service and seen how it may be since this is all new to me I wanted to know my options. Overall, priced are great and yes it was a bit delayed but for me it just allowed more time to let my emotions settle a bit prior to celebration of life. Personally i can't justify paying an extra $800+ for the same result from another company. I would use them again if I needed. No offense, Hopefully I won't ever again. Services were well worth it.

worst place ever dealt with rude cold hearted should be closed down will never forgive them for the…read moreway they treated my brothers funeral very low budget we had to bring the flowers from the home had to help take the casket in the church it looked like it may have been dropped they were too stupid to usher the people out after the funeral this is the first and last they the owner even cussed me out at the end we should have sued them but our family has been through enough never go there