When I suddenly had to make my beloved mother's funeral arrangements from out of state, Felisha and the entire staff at Franklin & Downs Funeral Home, provided exceptional service. They were compassionate, professional, and supportive during such a difficult time. Felisha did an outstanding job guiding me through every step of the process. She ensured that every detail was handled smoothly, and with care. My mother's services were beautiful, and we are sincerely grateful for the kindness, and dedication shown by all of the staff. I highly recommend Felisha and this funeral home. read more

They treated me with kindness and respect for my brothers remains. Felisha is wonderful and displayed true compassion for my loss!!!

Franklin & Downs will always have a special place in our hearts. As we walked in, with no appointment and in a panic because the original mortuary that picked up my Grandmother was a disaster, Felisha took us in and calmly walked us through a process to get my Grandmother's remains transferred to Franklin, and made it happen same day. There was a bit of a dynamic going on, as everyone was distraught leaving the previous mortuary, but Felisha handled it with grace. After getting arrangements finalized, our pastor cancelled at the last minute, and Franklin & Downs arranged to assist us DAY OF. This funeral saved us from start to finish and my family cannot thank them enough for their professionalism and solid execution. read more

Franklin & Downs Funeral Home - Casket purchased at Franklin & Downs - Funeral Services & Cemeteries Near Me - Modesto, California

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A Funeral Home That Truly Feels Like Family From the moment we received the news of our father's passing, we were met with warmth, compassion, and unwavering support from the team--led by the incredible Felisha Brody. Felisha was the heart and mind behind everything. Her care, attention to detail, and calm leadership carried us through an incredibly difficult time with grace. We had previously entrusted them with our grandfather's service, and once again, they treated us like family. Felisha, along with Annmarie Freeseha and Jonathan, went above and beyond--especially on the day of the service. They thought of every little detail with such love and intention. The tribute video they created brought both tears and joy and reminded us how loved our father truly was. We never felt pressured--only supported. Their kindness, patience, and professionalism made this process smoother, more meaningful, and deeply personal. Thank you, Felisha, Annmarie, Jonathan, and the entire team for walking beside us with compassion, dignity, and love. You've forever become part of our family! read more

My family needed funeral services when my mother passed away a few months ago. Christian Onofre was assigned to us. Mr. Onofre was perfectly helpful, honest with timeframes, and very patient with me, as I never had to handle anything like a funeral before. It is never a pleasant thing to handle a loved one's death, but Mr. Onofre made it as easy and pleasant as possible. read more

They r very good about making sure you have everything you need at a rough time in your life!

Firstly let me say just how wonderful the service was and how we were all so happy with the way dad was cared for and presented. I was blown away. Thank you to Dave and the team! He looked fantastic, and honestly out of all the funerals I've been to, he looked the best like he was just asleep. I was afraid to see him at first, but your team put my worries at ease. Bless you all! read more

They claim to be respectful and pride themselves with doing a great job but we experienced the complete opposite. They were pushy, negative, and not very professional. They brought the family more stress and uneasiness throughout the most difficult process one can go through. I am very unhappy with their services but thankfully we found a funeral home that provided us with the complete opposite! Tip: do your homework on different funeral homes and don't feel like this is your only option. read more

During the incredibly tough time of losing our mother, the team at the Franklin & Downs Funeral Home was a great pillar of support. They guided us through every step of this emotional time and removed a lot of stress from our shoulders. A special thank you goes to Dave Lawson. His professionalism made a huge difference. Dave was always there to answer our questions, and handled this emotional time for us with great courtesy and understanding. It wasn't easy, but the support and empathy provided by Dave and the team helped us get through it. We truly appreciate everything they did for us during this difficult time. read more

Losing my grandma has not been easy and days before Christmas. Kristy and dave have gone above and beyond they worked with us and our budget they gave us a beautiful space with time to say our goodbyes to our grandmother. They kept checking in on us made sure we were ok and have been so patient and kind and made this process that should be so hard easier. Thank you all at Franklin and downs your staff is all so Kind and lovely to work with. read more

This is the second time we have used Franklin and Downs and received the same excellent service as before. Melissa was our contact from start to finish. She was extremely knowledgeable, consistently available, friendly in person and on the phone. We had specific requests for the Obituary and their Tribute page, and she was able to accommodate us with changes and explain details. Melissa handled submission of the obituary to Modesto Bee including picture. We had questions about military honors and she started filling in the application for us and obtained the US flag for our ceremony. She often knew answers or found them quickly on topics ranging from cremation to internment. Melissa was clear about prices from the start and final charges were a little below her estimate. In summary Franklin and Downs is a superb funeral home which I can recommend. read more

I don't give reviews but this time I most this Franklin & down funeral home was the best thing that happen to our family in this hard moments they did a wonderful job with my husband they made this horrible moment to a peaceful good bye thank you so much for all you amazing staff Christian was very helpful very human ‍ the owner no words can describe this women was like a angel felt the love that she has to give to all those family's going through this very hard moments of saying goodbye to our love one ...... recommend 100% read more

Treated with respect and the care for myself and family was beyond what I expected. We have used this funeral home for many years and my last experience was beautiful read more

I cannot thank Spencer and those at Franklin & Downs for making the out-of-state burial of my mother as stress-free and painless as such an otherwise tragic event could be. Though Spencer is young enough to be my son, he acted with the compassion, courtesy and professionalism of someone much older. Because I had selected F & D through Optimal Hospice who took care of Mom, Spencer reached out to me the day after to arrange an appointment at my convenience to discuss arrangements. We stayed in touch via phone and email throughout the process (just let him know your preferred times and means of communication). We had to ship my loved one's body from CA to MI. Spencer took the time to explain every part of the process involved, as well as the cost and requirements. He offered advice, guidance and recommendations to make it easier. When dealing with sensitive information about the preparation and shipping process, he was careful to caution us first that it might be "TMI" and asked us several times if we were okay with knowing the answers (we were). But that kind of courtesy is very much appreciated. There were clothing and personal items I wanted to be included in the casket and Spencer listened and allowed them all, making a written list for our records and so that the receiving home knew what to include. Two things cemented the fifth star for me: First, one of the reasons I selected F & D because they are owned by Carriage Services who also own funeral homes in Michigan; I thought it would be easier and less expensive to send my mother to an affiliate, even though the one in Michigan was 25 minutes away from the cemetery. Spencer made calls on my behalf and found out the cemetery's preferred funeral home was not only just a mile away, but also over $1000 less than the Carriage funeral home I had planned to use! (I have also reviewed A.J. Desmond & Sons in Michigan.) Second, because the Michigan home and cemetery each had their own costs, Spencer was able to have them add ALL their charges (and that of the cargo airline, Eagle Wings) to the F & D bill so I could pay everything at once and not have to deal with any billing or payment issues in Michigan during the burial. That was a major stress-saver! All my family had to focus on was our own trip and the event itself. Death is something no one wants to deal with but everyone will have to eventually, and Franklin & Downs, through Spencer, made the process as seamless and stress-free as it could have possibly been. I give them my highest recommendation--and deepest gratitude. read more

Words can't describe how grateful we are with this funeral home. They where extremely professional made sure to aid us in any question or need we had. The ceremony was exactly what we had envisioned. Extremely compassionate people and it felt like everyone went above and beyond for my little girls funeral. I am so thankful for all of you that helped us out. From the very beginning of us meeting you all, until the very end as you guys helped us load our belongings in our car. Kristi and Tammy thank you both for creating the vision we had for my little girl's service and the rest of the team thank you guys for all the work you all did to help us with this day. read more

Franklin & Downs Funeral Home - Funeral Services & Cemeteries Near Me - Modesto, California

Very professional, friendly and respectful. Staff was inviting during stressful and emotional times where often there will be several friends and relatives that you haven't met or seen for a long time. That take care and anticipate needs during times of grief and accommodate the clients schedule. Great venue that is serene and convenient. Staff is personable, patient and caring. read more

Spencer was to help us through this difficult and stressful time. I had called him during the time my grandma was in hospice care. Once she had passed I had informed him his exact words "OH". Who would say that specially a person in this field.? We originally wanted to have the service done on Saturday but the cemetery fee was too expensive. So I called him left 2 messages with 2 different receptions at around 11 and 1. He nor anyone else return my calls. I then called around 3:30 - 4 multiple times, finally spoke with another receptionist. She said she'll have to get number down and have him return my call because there about to close. So they were done for the day without giving me a call back to confirm a service I had questions. Which was going to be done that same week. They didn't not make this difficult, stressful and painful time any easier. read more

Highly recommend as I lost my 27 week old son Franklin & Downs were the only ones to recover handprints for me of him to have as a keepsake . They went above and beyond to see if we were okay and even followed up. read more

They took care of us very professionally and accommodated our needs. Melissa was very caring and listened to my blubbering with patience and understanding. My sincere thanks to Franklin and Downs! read more

Words can't express our families gratitude towards the incredible staff at Franklin and Downs! The thoughtful ness and care displayed to us through each painful step of our grieving was incredible. They were both professional and personable to each of us. Their attention to detail in helping us honor our loved one was also greatly appreciated. Again, I can't say "thank you" enough to Franklin and Downs for walking us through this painful experience. read more

Navaz was the funeral director that helped my family with the passing of my mother, who died on 12/9. We were very worried about trying to get her burial service before Christmas and Navaz stepped in and helped us pull it off before the major holidays, with full blown Covid restrictions. Navaz is sweet, kind and very professional in what she does. She will answer any concerns for you and is very through in details of what to expect next. My family had a unexpected emergency come up the same day as my moms burials service so some could not make it out and Navaz went out of her way to film the service on her personal phone just to make sure my family that could not make it would still be able to see our moms graveside service. Everything about this funeral home is professional but they seem to treat their clients with an extra touch of care and compassion during really hard times. read more

Very nice and friendly people ! Very accommodating and knowledgeable staff. I felt right at home read more

Franklin & Downs Funeral Home - Funeral Services & Cemeteries Near Me - Modesto, California

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Melissa Lawson has the kindest soul. My father recently passed, and she made the process of retrieving his remains seem less. She was incredibly professional and compassionate. read more

When it comes to losing a loved one you never really think about how important chosing the right funeral home could be. I'd have to say the only thing that made the process bearable was the people at Franklin and Downs. Specifically Kristi AhYou. I felt like we were so lost and grief stricken and she took the time to make sure everything was taken care of. The ceremony, the setup and the viewing went smoothly and she walked us through each step. Honestly she was God sent not just through the funeral process but in our talks. She helped my family on a personal level understand exactly what to expect and was sensitive to our feelings. She listened to our request and made sure everything was how we wanted it down to each detail. In addition we never felt any added pressure. It seemed like everything was just taken care of so we could attend to each other instead of the added stressors that come with burying a loved one. Thank you Kristi and Franklin & Downs for allowing us to have the most beautiful ceremony for my brother and for taking the time to lift us up in our darkest moment. My family is grateful for you. read more

Franklin and Downs has gone above and beyond what my family has expected from them. We even had an emergency and had to leave town short notice and were not able to attend my mother's burial and they had a video made of it for us, which was completely not expected nor did we ask for the video. These people are really good at what they do. I would highly recommend them. read more

In all my life, I have dealt with death more than most unfortunately. From the time I was very young I've attended funeral services of all types and for many different people. Without a doubt Franklin & Downs Funeral Home is by far the greatest place to turn to in a time in ones life when they've lost the most dearest to them. I cannot think of a more magnificent place with the kindest loving individuals for any human to be loved and honored for the life they lived and who they are. When my Brother passed, he didn't just have a funeral service. Franklin & Downs Funeral Home achieved so much more than just that. With their help we were able to show every person in attendance exactly who my Brother was. We were able to give them insight on all he accomplished during his lifetime. We were able share a moment, a memory and history of all that he was to so many of us. When it is time to say goodbye to someone you love there is no better group of amazing human beings to help and allow you to do it in a way that is befitting to the one who has passed. Kristi Ah You, Kristi Luna and all F&D showed so much love, caring and kindness, they have become family and I'll love and appreciate them always for how they cared for my Brother and helped me and my family during the most difficult time in our lives. I recommend Franklin & Downs Funeral Home to anyone and everyone in need of love and kindness during their worst heartbreaking time, I promise you won't be disappointed. RIP SALVADOR "LORD BIZARE" LUJAN read more

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This is a late review, but considering we are still getting correspondence on our mother's funeral arrangement cost I will write this review. When we left the establishment on Jan 19th, 2016, we were paid in full at a 0 balance and was informed by the rep Kristi Ah You, that the we were paid in full and that our mother will be on the flight the following day. As we were all driving to our different airports we find out that our mother will not be making the flight home with us as they made an error in how they scheduled her flight and now it was our responsibility to pay this outrages cost of $2,669 more than what we already paid in full because of their error. We spent the whole drive to LAX on the phone fighting this and was finally able to get help from another manager at another location that made sure our mother made her flight for her funeral back home on the islands. Today, this company continues to have us relive this horrible event they put us through by sending letters to our sister whom has been handling this along with me and my siblings. My sister has lost her own child at the age of 8, our brother, father and recently our mother. This has been a horrible experience that we endured with this company, threats that we would not have our mother on a flight because of their error was terrifying. I do not recommend this company to anymore, to have to face what we did as family. A family that as of Jan 19th, 2016 were informed we were paid in full with our receipts showing a zero balance to have to go through what we did is not acceptable. They should be ashamed of themselves and the pain they put my family and i through. They will not get the balance that came after we were paid in full due to their error. The Quenga Family. read more

My sister and I were driving to see our father at the care home he was in on Saturday. As we passed Franklin & Downs on McHenry, we decided to stop by and see if anyone was there and talk about pre-arrangements for our father. The office was closed, but Bart Au You was at the front desk to meet an appointment he had and saw us through the glass door. He opened the door and invited us in. Bart offered to meet with us either later that evening or the next day and discuss the arrangements we wanted. When we arrived at our father's bedside, we were with him for 10 minutes when he passed away. I immediately called Bart's cell phone, which he had given us earlier, and he advised how to go about having our father placed in their care. The staff worked with us in making the arrangements and were really helpful and made this difficult time so much easier. Kristi, Spencer, Bart, Navaz and the other staff were very accommodating to have the funeral during the week that my brother would be here due to his bereavement from work. Each one that worked both services (as we had a private burial), were respectful and very helpful. I will be using this funeral home again and recommend them to everyone. read more

My father passed away and I had never planned a funeral before in my life. I called Kristi at Franklin & Downs after business hours and I was a complete mess. Right away I knew she was a special person. She came in the next day, a Sunday and met with me and answered all of my questions. Kristi Ah You, you really have a gift of comfort and you are not only great at the planning and the details but you knew exactly how much I could take and gently discussed all the fine details and decision making with me incrementally which was important. Kristi really made a very hard time, a very painful time,... a little less painful. Living In Southern California, I had to plan everything from six hours away. Kristi and I had to speak on the phone, email and text. She always made herself available to Me and always responded promptly. My fathers service was beautiful. I was a little worried as my father had a very special way of shaving his "handle bar mustache" and when I saw him, it was absolutely perfect. We had a slide show, she made all the flower arrangements, and even asked at the services if we could bring in his Harley Davidson to the chapel. My dad would have loved to show it off to everyone it was awesome, I had never thought of doing that!! We ended his service with a beautiful candle ceremony and played all of my dads favorite music as people were arriving. . I hope I never have to do this again but if I do she is the only person I would ever want to work with. Here are some pictures. I am from out of the area so when I stopped by today to pick up the death certificates Kristi had recommended a local place for my husband and I to have dinner, then we went there and she surprised us by picking up our tab. Truly a classy lady and my father would have loved her. Thank you Franklin & Downs & Staff, and a special thank you to Kristi Ah You.... You are one of a kind. read more

Franklin & Downs Funeral Home - Candlelight ceremony & pic of chapel - Funeral Services & Cemeteries Near Me - Modesto, California

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It has taken me seven months to finally get around to writing this review. My family and I had to lay my dad to rest in June 2015. I had the privilege of working with Kristi Ah You, who helped me make funeral arrangements. I had never planned a funeral before. Kristi and her staff made it easy for me the entire way through. First of all, when you enter the building, there is a staff at he front office to greet you and offer you water or coffee. The entire staff were dressed professionally. The atmosphere was not gloomy. It was calm and actually serene with soothing music playing throughout the building. When Kristi took me to the back, she showed so much care and concern. She was patient. She let me cry. She was more concerned about me than taking care of the arrangements. She wanted to make sure I was okay and ready. She told me to take all the time I needed. I thank her for than as it was very overwhelming. After a date was set and payments have been made, Kristi and her staff consistently checked in on me as the day approached. My family did not have a suit for my dad, so Kristi had her personal shopper at Macy's pick out a suit for him, which was perfect for my dad's complexion. They did a wonderful job with his complexion, as well. My dad looked like he was sleeping peacefully. When the day came for his viewing, Kristi and her staff played the DVD tribute of my dad for visitors to see. The viewing room was big enough to accommodate our large Asian families. There was a section in the back of the viewing room with water, coffee, sugar, creamer, Kleenex, and a (clean) bathroom nearby for guests. The day before his service, I met with Kristi to go over everything. She made a memory/autograph book for my dad with his pictures in them, as well...at no charge. She made sure that the flowers were perfect and that there will be no technical glitches during the service. Kristi even knows more about the Buddhist tradition than I do! She knew how long the monks would take for their prayers, and how long they need at the crematorium. The day of his service went as smoothly as it could go. My dad's casket was the exact same one we had picked out of the catalog. The flower arrangements were still fresh from the day of the viewing. There were no issues with the visuals or sound systems. We had no problems at the crematorium in Ceres, as well. The urn in which my dad's remains are in is the exact one we ordered. For my very first time planning a funeral, Franklin & Downs, Kristi and her staff, they went above and beyond their services. They made the process as easy as possible for me and my family. Thank you Kristi and your staff for making such a tough time smooth for me and my family. read more

The staff is caring, compassionate and extremely professional. Kristi Ah You is a dedicated professional and works with her staff closely to make sure families are cared for in the best way possible! They also support local charities and care about our community. One example is their support of The Salvation Army. read more

Franklin and Downs really came through for us when my uncle passed. Providing water for the guests during the heat wave, exceptional service during the process and highly accommodating mannerisms throughout, reminding us when we forgot details and providing suggestions when we were at a lot. Special thank you to Franklin and Downs for an exceptional job well done. read more

Franklin & Downs Funeral Home has gone above and beyond our families expectations with taking care of my younger brother in October 2020. My parents were extremely well taken care of by the staff from the moment we walked through their doors. They granted us opportunities and care with my brother that my family and I will forever be thankful for. They were very patient with us and were always available by phone, email, and text throughout and even after the services. I only have positive feedback after my experience with everyone at Franklin & Downs Funeral Home and highly recommend them. read more

I cannot express enough how caring and helpful the staff at Franklin a& Downs was to our family after the sudden and unexpected passing of my father. During a time when one is reeling with shock, grief and a mountain of things that have to be done, Kristi was so kind and helpful. She helped us get over that mountain by easing the burden of paperwork and notifications, explaining so clearly and comfortingly the process, and just being there if we had any questions or concerns. The things that she handled for us was such a great relief. She guided us through what needed to be done as well and never ever tried to push or upsell services. The whole experience was a comfort at such a sad time. We feel blessed to have had this experience with Franklin & Downs. read more

I can't express my gratitude enough for Kristi's compassion and kindness, for her professional staff and for the tranquil setting. After losing a beloved one, we were comforted by her from the very beginning and blessed with a beautiful and thoughtful service. You don't realize how important all of those details are that she took care of until after your loved one is put to rest. Our family and loved ones are most grateful. Modesto is very lucky to have her and such a thoughtful establishment to take care of such delicate matters with professionalism and grace. read more

The team at Franklin and Downs went out of their way to support our family during our time of loss. We worked most closely with Spencer, Nevaz, and Mary. Our father passed away over a holiday weekend during the middle of the covid-19 pandemic. We were overwhelmed and needed support. They were always available, by phone and in person, to answer any questions we had (and we had a lot). They gave us face to face assistance over the holiday weekend, where other funeral providers in the area did not. They were always professional and kind when interacting with our family. I hope I do not need their services again for a very long time, but when I do, I will definitely use them. And for anyone else in need of these services, I would give them the highest recommendation. read more

The staff at Franklin and Downs went over the Top for our little girls veiwing/celebration of life. It couldn't have been anymore perfect. Kristi and Mary both made sure to check with us to make sure we liked every single detail & didn't care if we changed something we didn't like. Considering the circumstances EVERYTHING at my little girls celebration of life was beyond beautiful and perfect! Thank you so much! read more

I could not thank enough to Spencer and Franklin & Downs. Spencer was a great help; he helped me feel less stressed because all this was new to me he explained every thing I literally didn't have to worry about anything. He made sure I had what I wanted for my mom and also was so patient and called me to let me know every detailed. Thank you so much Spencer..! read more

In the most trying of times Franklin and Downs was a breath of fresh air. My wife's mother had died and she was devastated. Because it was a Covid-19 related death, it was hard trying to find a place to handle our family's needs. The first call with Navaz at 5:30 in the morning was professional and compassionate where she assured me they could handle our needs for a reasonable price. After several calls to other funeral homes, some cheaper, some more expensive, our first stop was to Franklin and Downs, and although Navaz was tied up with what looked to be a rather large service she took the time to stop and convey her condolences and assure us that David would take good care of us. David exceeded all our expectations on every level and we couldn't have asked for a better experience. Having had a bad experience with a funeral home in the past I'm very cautious and was very satisfied with Franklin and Downs and highly recommend them if you need these services read more

When my father passed away unexpectedly, his wife was lucky enough to find Kristi, Stacy, and the rest of the staff at Franklin and Downs to help us through this extremely difficult time. She and her two young kids are new to the United States, hardly spoke English, and had no friends or family in the neighborhood. Somehow, Kristi worked to coordinate the funeral services seamlessly by the time I arrived, even going so far as to call the local Buddhist and Asian communities to help. Not only that, she showed a level of genuine empathy and personal commitment to the situation that touched myself and everyone else involved. I cannot recommend the quality people at Franklin and Downs enough and hope to thank them again when I come back to visit. read more