My daughter and I are on vacation visiting my college best friend of 35 years who lives in Decatur…read more My daughter's wire was poking her in her upper cheek. I called our orthodontist in Oklahoma to see if we could make an appointment for when we returned. Our orthodontist was going to be taking his vacation once we returned, so we would have to go see another orthodontist that would be covering while he is on vacation. His office staff suggested that we try to find a local orthodontist that might be able to see her while we are still in Decatur, so that she did not have to stay uncomfortable while on vacation. I called one office and it was going to be $150 to clip a wire. I called a second office and they were going to charge $360 to clip the wire. My best friend and her husband suggested that I call Decatur Orthodontics, so I did. Allyssa was my first interaction with the office. She was kind and super helpful. She was able to get us in right away. Our visit was less than 5 minutes once we arrived. The office staff was helpful, kind, and extremely efficient. The office was super clean and very organized. They were kind enough to take care of this for us as a complimentary service. If we lived in Decatur, this is where we would go! Thank you so much for taking care of my daughter and for being so kind to us! I would recommend this business 100%. Thank you for being kind human beings! Thank you for being a blessing to us! We appreciate you so very much!

The quality of care here is 10 out of 10! ! The staff is immediately responsive to calls, texts,…read morescheduling and email inquiries. I have had outstanding service and recommend highly. They treat your children with respect the highest care. Thank you Decatur Orthodontics for your continued stellar service.

I had an appointment with Dr. Meagan on 4/28 at 12 and I am appalled by the treatment that I…read morereceived today. I never write reviews but today I had to tell the staff members that I had a bad experience. As I was getting treated by Dr. Meagan she did not show any sympathy for my inflated gums. She had 4 other patients and I get it, it's lunch time. She acted like she wouldn't even give me the time of the day. She told me to still wear my aligners with inflamed gums. I told her that I was not satisfied with my bottom teeth and they have shifted. She just told the tech to scan me and walked away. She didn't give an actual fuck. Also, the tech that was working with me was very sweet. She asked Dr. Meagan 2 questions and Dr. Meagan didn't even answer her. While in front of me, the patient. Then when the tech was trying to explain why I was being seen today, she just interrupted her and moved on to the next thing. I have never in my life seen a provider be so unprofessional. I get it, she's busy and it was lunch time but do your job. You could tell she was only in this field to make money by seeing as many pts as possible in a certain time frame. I do not recommend this provider. However, the staff and the front desk ladies are amazing and sweet. I hope this review helps others not book with Dr. Meagan.

Dr. Megan Strum and the whole team at Silver Smiles Decatur made our orthodontic journey amazing!…read more The staff is kind and informative. Over the two year process with braces, they always explained the treatment solutions and steps so we knew what to expect. Their use of technology meant the solutions they recommended were quick and accurate. The end result is a corrected bite and gorgeous smile for my teenager.

An Outstanding Orthodontist You Can Trust - Dr. Wright and Team!…read more As someone who has worked in the dental field for over 30 years, I've seen a lot--and I can confidently say that Dr. Wright is one of the best in the business. When I managed dental practices, he was always my go-to referral for orthodontic care. I've trusted him with countless patients over the years, and every experience has been exceptional. On a personal note, my own daughter received braces from Dr. Wright years ago, and the results were absolutely amazing. His work transformed her smile--and our entire experience with his office was warm, professional, and caring from start to finish. Most recently, I referred a friend who had the same incredible experience and couldn't stop raving about how excited they are to be under Dr. Wright's care. It's such a wonderful feeling to refer someone and know they'll be treated with top-notch clinical excellence and genuine compassion. Dr. Wright and his wife go above and beyond. They are kind, personable, and always make you feel like family. Even though I haven't seen them in years, I know I can still reach out--and they'll be there. I HIGHLY recommend Dr. Wright and his team for orthodontic care. You'll not only be thrilled with the results--you'll enjoy every visit. Five stars isn't enough!

A blessing in the form of a doctor ! I will forever be thankful for the professionalism and acts of…read morekindness from Dr.Wright. He has inspired me to pursue dentistry! The office is clean, and he has such quality care for his patients and staff! Thank you Dr.Wright!

I've been visiting this building for ortho treatment for 7 months. I called to inquire if I could…read morechange the color of my bottom bands by scheduling an appointment/ walk-in ahead of my upcoming appointment 5 weeks out. The receptionist Valencia provided a perfectly dismissive and condescending tone via phone explaining the company's policy. This is my first time requesting this option and learning this facility does not offer it. However, this is not my first mild experience with this same receptionist. During my second visit the doctor placed one additional bracket on the very last molar of each side of my top row. One bracket broke shortly after I arrived home. I called the office. Valencia answered the phone in a frustrated manner and gave me a difficult time as I explained the reason I needed to be scheduled for an emergency visit to trim the excess wire poking my jaw. The first representative of contact displaying a high lack of concern in resolving rather simple problems is concerning to someone who receives treatment here very frequently. Thankfully, additional staff members continue to display professional customer service with patient inquiries. I hope to see an improvement in the care quality from the employees who are in close contact with patients.

I have no complaints about the quality of service I receive from the doctors and technicians…read moreHOWEVER, the Customer Service sucks badly! It seems I will need to go into the office in person to make an appointment. My first attempt over the phone, no one even said hello, the phone clicked in my ear. Second attempt over the phone, I was told let me transfer you. After a few seconds, the phone went dead. I'm starting to believe Customer Service is dead as well.

I had 0 issues at this office. I was running late and both front desk ppl, Kierra and Trinity, did…read moreeverything to assist me and still get me in for my appointment. My hygienist (nice, black lady with braids, Lakeisha I think?) was very knowledgeable and gentle. So I'm just here to counteract all the old, negative reviews

For several months I have had Krystal, of Georgia Dental, contact me about an unknown, unpaid and…read moreapparently fraudulent bill for services never provided. My dental insurance has repeatedly rejected payment on this bill. I do not what the bill is for and in 4-months have not been sent a copy of the services that are supposed to have been provided, nor the dates of service. On prior visits to the office I have been told that I had a credit, which is usual. Bills at this office are due at the time of service, as posted. No request for strange past services have ever been presented me in person. Again, send me that bill, service description and time of service! The Customer Care individual is not the person in the picture. Who else is having this problem???

We love Dr. Crews. Both of my daughters are patients here. The staff is amazing and so accomplished…read moreand accommodating. I could go on. We have never felt pressured into unnecessary treatments or that her services were over priced. If you or your child are in need of orthodontic care I highly recommend a visit or at least a consultation with Dr. Crews. Do yourself a favor.

Dr. Crews and her staff are amazing. My 11-year old daughter has been monitored by Dr. Crews for…read moreover two years now, as she has lost very few teeth at this point and her dentist thought we should go to an orthodontist since her mouth may be too small to allow the adult teeth to come in. He had mentioned the possibility of having some teeth pulled and expanders put in (I think some orthodontists refer to this as a phase 1 of two phases). I have heard stories about children starting this process before it makes sense to do so, or started the first phase of a potentially costly two-phase process when doing so early may not be necessary or may cause more problems down the road. Unlike those stories I've heard of other orthodontists, however, Dr. Crews is conservative with what she will do, and for that reason she has decided that my daughter does not need anything at the moment but continues to monitor on a six-month basis without charging us anything. I truly respect and admire her expert opinions, and would not go anywhere else!

My daughter receives first rate genuine care here. I am grateful for the kindness from the…read morereception area all the way back to Dr Hassan. Highly recommend!

Worst dentist ever the owner is crap and full of crap they tell you they can do your services get…read moreyou in upcharge you tell you all these things you need done when you just want basic service cuz that's all your insurance can cover and then when you refuse to do that they'll try to refer you to somebody who don't even accept your insurance and then my insurance only allow me to do one free exam and X-ray and so now I have to wait for 6 months before I can see a dentist again terrible dentist stay away from them don't waste your time your crooks

I was impressed with my 1st visit. However I requested a few penicillin pills for tooth pain and…read morewas denied. I was told that my dentist is no longer there I would have to see the new dentist. Not understanding after taking full mouth xrays and notes made during my visit. Why would I have to pay again? My last visit was not long ago. Terrible response. Made me feel as though you don't care about my pain and my inability to get the tooth removed right now my insurance only pays for xrays once a year. The receptionist was uncaring about my situation.

Highly do not recommend. Charging me $700 for a basic clean. Why didn't you explain that over the…read morephone or thru your website.

My experience at Ideal Dental in Decatur began with a warm greeting as I approached the desk. The…read morecheck-in process was seamless, thanks to Raven, who also throughly explained my treatment plan, follow-up visits and payment at the end of my visit. Tonie engaged me in conversation as she took my x-rays and made sure I was comfortable before seeing the doctor. Dr. Avery was also very personable throughout my appointment. Her relaxed and calm spirit helped keep me grounded, we had friendly conversation, and she made sure all my questions were answered. On my second visit my interactions with Emily and the hygienist were also very easy and pleasant.Great, great team in Decatur ...I'll be back!

I normally don't leave bad reviews because I genuinely try to support local businesses but this…read moreexperience was honestly too ridiculous to ignore.‼‼‼‼ Unprofessional staff with terrible work ethic. No shame, No awareness It's honestly shocking to see this kind of behavior happening in a medical facility. The dental nurses were openly talking shit about patients after they left. I specifically heard them talking about a patient, saying the person had "eye boogers," was "disgusting," and needed to wash their face. This was one of the most unprofessional experiences I've ever had at a dental office. Meanwhile, I was sitting there waiting for the doctor to come in with my mouth literally overflowing with saliva, and the nurses are standing outside gossiping, laughing, and talking shit about other patients. Please focus on the patient in front of you. And speaking of "disgusting," this nurse was working inside another person's mouth in the room next door and then came into my room. I did not see her wash or sanitize her hands before grabbing things around me. And honestly, THE DOCTOR SHOULD BE EMBARRASSED. I saw the doctor's professional headshot and introduction on the website and decided to try this place out. This wasn't happening behind closed doors. It was happening right in front of YOUR patients. If you can't supervise your staff or maintain even the most basic level of professionalism, what exactly are patients supposed to trust you with? And honestly, it didn't seem like Dr. Fuller cared?????? Is anyone actually paying attention to what the staff are doing???????? There's no way you don't know this is happening when the staff are saying it loudly enough for patients to hear. I WILL NOT be returning. I have no interest in receiving care from people who make patients feel judged and ridiculed, then turn around and make them the subject of their next conversation. Who knows what they'll say about me once I walk out?????? People come to the dentist to receive care, not to become the staff's next gossip topic. If you're looking for a dental office, please keep looking !!!! And the wait time was terrible too. Maybe they're too busy gossiping about patient or something??? idk. They also don't offer many of the treatments they advertise on their website and will instead try to send you somewhere else. VERY misleading. If you don't actually provide these services, why advertise them in the first place? Patients are not your entertainment. We already feel very anxious and vulnerable when we come to a dental office. I'll gladly take my business somewhere else.