Terrible communication. Tried to contact them multiple times and they always never got back to me

I came in here first time as a patient and I'm not happy as soon as I got there the front lady was in a rush to go to her lunch, just wanted me to leave they said that there system is not verifying insurance and they want to see if it's active which I never heard before, they think that I'm not going to pay them, and they also don't take credit or debit only cash which is stupid in this day and age. I would not recommend this doctor office read more

I'm not even confident that these people are actual dentists! They think everyone that comes there as a drug addict and approaches them as so just like when they bill your insurance for services never rendered! Do not go to this dental establishment! Nobody washes their hands nobody wears gloves and I ended up with a horrible horrible tooth nasal and jaw infection and all the male person working there was worried about that I gave them one star review because I had to go there to pick up my antibiotics!!!! This place is a scam they're dirty and liars read more

Care of patients . Empathy. Bed side manners. Communication . Office management. Not allowing you dentist to practice. She is terrible.

Doctor Rai extracted my wisdom tooth today & I had the BEST experience here. I was nervous going in because of stories I have heard but he was so kind and gentle! Made sure that his top priority was to keep me comfortable and not just getting my tooth out! I will be back & make Franklin dental your new dentists read more

I had a tooth extracted. everyone was so friendly they took the time to meet all of my concerns

First and only appointment. The receptionist/dental assistant (not sure if she actually was a dental assistant) took x-rays. Never saw the actual dentist the receptionist said everything looked fine and they'll call in two weeks to setup appointment for a cleaning. F.Y.I. I have a filling that has fallen out but everything looked good. Very unprofessional office. Would not recommend. read more

Before I went to Franklin Dental Care and Dentures, I read as many reviews on them as I could. BIG MISTAKE!! Unfortunately, it made me go in with a chip on my shoulder! I could see why people gave the bad reviews. However, on my second visit, I saw it differently, I was greeted with a smile which made me relax, the girls at the desk were very friendly and I began to realize that maybe it was the people leaving the bad reviews that had caused their issues. Mine worked out FANTASTIC, I am so glad I went back. I received my dentures and I must say they are PERFECT they look like real teeth I am so impressed! So here is my advice to newcomers don't base your appointment on good or bad reviews. Everyone has good and bad days and you can't always please everyone. BUT, if you want to be happy with the outcome of your visit an you most likely will be give Franklin Dental Care & Dentures a try and be thankful they don't have to do reviews on us. read more

They were very unprofessional when I came into the building the receptionist met me with what did I want? She was on the phone with the patient that was complaining about their feelings. She went back and got the doctor son and he got on the phone with them, and shorten that when they came back that he would take care of them as I sit there and waited for my turn which I did come one time my appointment was at 12:30 at this time it's like 1235 that's no problem for me. My mouth is hurting a little bit. Someone walks in the door and it's a man and he said I never did get my call but I had an appointment today. My appointment was at 12:30. She said oh did the movies so she took him back in the meanwhile I'm still waiting another. Patient comes into just to the place and the dentist son says to her hi how are you? Are you OK? I never once acts like I'm in the room or says anything to me, or says your turn next or will see you in a minute he just basically ignores me I say something he says why are you checked in and I said yes and checked in and I was here on time and you taken that man back and he didn't even have it an appointment and was late and you took him right back he said, will you wait and will get with you in the meanwhile, the receptionist behind the desk to let me know what are you do you have to wait you have to wait sometimes anywhere you go as she's sitting there eating her food because when she said wait to me in the beginning, she went back to make her some food which is very unprofessional sitting at her office, just eating her food and doing her intakes another client calls and asked about their dentures which they ordered in November and it's the first of the year and she's 00 don't worry about it. Will let you know when they come in they are not in yet. At that point in time I knew there was a reason why I wasn't taken back there because I have already have enough problems with my mouth hurting and they were very unprofessional and they did not seem like they knew what was going on in their office was outdated the way there ran office was outdated it and I would not recommend them to anyone. I feel like it's a shame to stay in time as being an African-American and I could not be respect it in the place. I went to go get help they overlooked me they charged me and I would not recommend them to anyone Dennis, come on back and every time I would come to the dentist she would pay her MasterCard, but with anybody else that was white or Caucasian would come to the dentist. She would not have her mask doing they're really racist in that place. It's a shame that places are still like that and I wish I wouldn't do that before I went in there, because I never would have made appointment with that place waste of time and gas in from all the complaints of her. Just sitting there as a waited to be taken back. I'm glad I got out of there. it was 1 o'clock when I left. read more

Excellent doctor!!!Very thorough and caring. I'm terribly afraid of the dentist and she's very sensitive to that and goes the extra mile to make you feel comfortable. Love her. Dr. Lubna is an excellent dentist. She took the time to explain every procedure she was doing. For example, when I got my teeth whitened, Dr. Lubna was very supportive, and thorough when explaining the process. She is a professional and has a naturally lovely personality. I would recommend Dr. Lubna to everyone. She is the best dentist I have ever had. Her staff is amazing and made me feel like a million buck. Thank you for all your services and care. read more

Had a great experience at Franklin Dental Care and Dentures for both me and my elderly mother. I just had a standard cleaning and all was well. Mom, on the other hand, is a different story. She needed some special care. Mom can be difficult as she's at a point in her life when she's more easily confused, can't hear as well as she used to and doesn't like to be told "what to do". Well, Dr. Taj was just great with my "difficult" mom and my mom even hugged her after the appointment...that is a first! Thanks for your concern and care for both of us! We highly recommend Dr. Taj and Franklin Dental Care and Dentures. read more

My mother was scheduled to have surgery and had to be intubated for it. Upon preparation for the procedure, it was discovered that she had a loose tooth. The anesthesiologist was not comfortable performing the intubation due to that fact and the procedure was cancelled. Needing a dentist right away, she promptly contacted her dentist, Franklin Dental Care and Dentures, and scheduled an appointment for the next Monday afternoon at 2:00. My mother has had several procedures conducted at this facility and explained what she needed when she made the appointment. On the day of the appointment, the receptionist called and asked if she could come in early. I went and picked up my mom and we arrived around 1:20. Upon arrival a younger female employee watched as we entered the facility and sat down. As my mother is overweight, the female assisting us asked if she would be able to stand up to do X-rays. My mother said that she could but asked how long it would take. The employee was obviously upset by the question and retorted, "I don't know...a minute or two". She gazed at my mother as if she had three heads. My mother said that she should be able to do it. The female then replied that she would need to speak to the dentist and abruptly left the room closing the door to the waiting room. After a while she reappeared and stated that for insurance purposes, they would NOT be doing the x-ray procedure, but instead would be seen by the dentist directly. We then filled out all 4 pages of the new patient paperwork, even though my mother had been there multiple times. I took all the forms to the female associate and handed her my mother's identification and insurance cards. After a few brief minutes, we were asked to come back to room 2. I helped my mother back to the room and sat her down on the patient chair. A few minutes later the dentist entered the room and looked at my mom the same way the receptionist had; like she had three heads. The dentist stated that without x-rays there was nothing she could do. Why did we fill out all of that paperwork? The dentist then started talking to me, not my mom. She told me that I needed to take her somewhere where they could manage someone of her size. My mother piped in, "I can do the x-rays," to which the dentist informed her that she was "too big". To say that me or my mother were humiliated is a huge understatement. We were then asked to leave. My advice to you is that if you expect a modicum of respect, do not go to this "establishment." They are rude, uncaring, and overall horrible people. If you are not under 150 pounds, you will be treated like a monster and all respect will fly out the door. I beg of you, please take your business elsewhere. Franklin is close to a vast array of other cities, and you will find the right place for you. This is not it. read more

Wow. Where to start? I went in with tooth pain so severe, I couldn't sleep or hardly function. They took x-rays and the dentist told me I needed a crown but my insurance didn't pay for it. She sent me home with tylenol and did nothing.. got a second opinion at another dentist. My tooth was cracked in half and needed pulled. I had to wait a month before the new dentist appointment so I lived in pain all that time, when they could've just pulled it. Made a morning appt but they called me and told me that they made the appt for a time that was before the office was open so we had to reschedule. Seriously? While sitting in the small waiting room, the receptionist was answering and making phone calls on speaker phone and having entire conversations on speaker - probably 20 calls or more. So we heard people's names, addresses, them explaining their dental problems, etc. Isn't this a violation of HIPPA? I'd be ticked if I knew everyone in the small waiting room was hearing everything I said, along with my personal information! Someone working in a MEDICAL OFFICE should know better !! Very unprofessional. Staff is also very unfriendly. read more

If I could give it a zero I would. First off I got my teeth pulled in early February and i had to do 4 impressions for my dentures. Finally got my dentures in June and they do not fit at all. They are too bulky, loose. Now I am going to have to pay out of pocket and go somewhere else to have new ones made. I would not recommend this place to anyone read more

This is a great office, with a very nice doctor and staff! It's also a very clean facility!

Dr Taj treats you like a family, she is very caring and talented dr and excels at what she does. Great office and friendly staff, I would highly recommend this place. read more

After years of dental problems, I finally decided to have the rest of my teeth pulled and go with dentures. The first three visits with Dr Taj went ok, not great but ok. The final visit was the extraction of my last three teeth by the oral surgeon. After making me wait for over an hour, during the anesthetic injections, he hit a nerve that sent me through the ceiling. I got mad and cussed him out. He left and refused to continue. I was then referred to another dentist. There are much better dentists out there folks...I wouldn't waste a minute or a single hard-earned dollar on these people. read more