Cancel

    Open app

    Search

    Franklin Photos

    You might also consider

    Recommended Reviews - Franklin

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    15 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Electronic Express

    Electronic Express

    3.1
    (29 reviews)
    $$

    After my parents had a good outcome with their experience with EE at Cool Springs, we decided to…read moregive them a shot with a washer and dryer at our brand new home. Day one after receiving them, wash one, water was everywhere. All over the floors, lower part of the walls in the Landry room and hallway. We called, they said they would call by EOD to schedule a service appointment because there was water damage and no one called. So we followed up the next day. They said they would call to set a service appointment... no call. My wife called again. She spoke with Jim the service manager. He assured her that he would have someone come out at a certain date and time. She subsequently got a confirmation text with completely different info than what was discussed. We were then sitting at one week without a washer. Made one last call to speak to the store manager. He didn't seem the least bit concerned about our issue. Seemed like I was bothering him by calling. I told him to just come and get them and issue a FULL refund. Guess what... got a refund. Not a full one. They refused to refund the delivery fee for delivering damaged equipment. And, they didn't even hook up the dryer correctly either. We paid extra for a steam kit and such, never even installed it. EE is a joke! Heck - we were even told by one of their employees, there was a manufacturer defect in some of these models but that they would rectify it. And still got nowhere with them. What a waste of time and money (the delivery fee). We will never do business with them again. Truly, terrible customer service experience.

    What went well? In one word Esric Da Silva! He was knowledgeable, approachable, and helpful in our…read moredecision making for new kitchen appliances. We did our due diligence in asking questions and he did not disappoint! The promotion EE had was spot on. Thank you Esric. We will be back because of you.

    Target

    Target

    3.4
    (23 reviews)
    $$

    This is the Franklin target don't let your Google maps confuse you because I definitely was…read more The staff is very pleasant as a smaller store felt like home. The customer service was wonderful. Pick up was a breeze. They even have a Starbucks inside. So many cute finds and customer service is in the middle of the store, which is kind of unique

    I am extremely disappointed with the management at this location. Compared to the consistently…read moreexcellent service at the Cool Springs Target--which I would rate a 10/10--this store barely earns a 1. I have never had an issue at the other location, where staff are always courteous and eager to help. Unfortunately, that standard of customer care does not exist here. When I discovered a crucial piece missing from a purchased product --an essential item needed for an upcoming baby, as shown clearly on the box--the staff were neither helpful nor compassionate. Instead of resolving the issue in-store, they shifted the blame to the manufacturer and refused to take ownership. The situation escalated when a manager dismissed the employee I was speaking with, refused to hear me out, literally looked past me, and began assisting the next customer. It was a glaring example of someone inappropriately wielding their authority. I am incredibly frustrated. This experience has completely eroded my trust in this store. I plan to share this widely--not just through online reviews, but within my community. This interaction gave me the clear impression that Target does not stand behind the products they sell, regardless of how much you spend. It makes me hesitant to shop here again.

    GameStop

    GameStop

    3.3
    (10 reviews)
    $

    With all of the download possibilities around these days, I (old ColecoVision player that I was) I…read morewas completely unfamiliar with GameStop. Nevertheless, my tech-saavy 6-year-old grandson (G2) fixed that in the figurative click of a controller. Apparently G2 had sold several of his other "games" so he could buy a "Mario Party" for his system.. (I hope I have these details right.) Mommie & Daddy said it was ok....so off we went. Into the store we go, and shy G2 timidly tells the clerk ("DJ") that he wants a "Mario Party". (For all I know that could have been paper plates, balloons, and streamers.) DJ leans down and asks what kind of system he has, naming something or other, to which G2 says, "No....I have a PS 4." G2, then goes on to tell DJ all about his system, controllers, etc...as I stand there dumbfounded. DJ is very, very solicitous and that is the gist of this review. His courtesy and professionalism in dealing with a very, very young customer (and this clueless old geezer) was absolutely 5 star. The store is relatively small (kinda looks like someone threw water on an old Blockbuster and it shrank.) But there are quite a few games and other assorted gizmos and gadgets and such. Only thing I didn't see was a preview station where you might be able to try out a game or two. But, then again...I doubt if anyone has any old Pong or Frogger cartridges I could try out.

    Me and my friend went to trade in a PS4 at 11:30am, the first employee we saw was helpful and nice…read morebut he said we needed a charger for a controller, a controller, and an HDMI chord, we asked if we needed a charger for the console he said they had one he could take off with the credit. So we got everything and came back at 8:40pm, another employee who was much worse and lazier. Already looked like he wasn't going to help us when I said we were trading in. And then he said we needed a power cable for the ps4, and that he couldn't help us. And then I said, 'no actually someone already said they could", and my friend described him. Dylan *sighed, oh Joji. Then I said, 'yeah he actually scanned a power cable earlier, so you just ran out?!?' And he said, 'yeah I just sold the last one 20mins ago.

    T-Mobile

    T-Mobile

    2.5
    (8 reviews)
    $$

    I don't leave reviews often but when I do it's because the establishment went above and beyond my…read moreexpectations. I stopped into T-mobiles new location after having become extremely frustrated with the service at Verizon right before this visit. I could t take it anymore, I was determined to switch providers. It couldn't have been more of a polar opposite when I walked into T mobile. The manager and assistant manager Justin turned my day completely around. Not only did they hook me up with a great new phone they also gave me $300 off on a speaker and an incredible deal on an iPhone watch. Besides all that, over the next hour or so they were extremely patient with me as many other customers came in and wanted help as well. Not only did no one leave, but they all ended up getting help simultaneously while they dealt with me and every one of them smiled and seemed to be enjoying themselves. Go by Verizon and tell me how it is there, me personally, I'll never go back. Thanks for the incredible service Justin and thanks to the manager (forgot his name) y'all I rock and I will def be back.

    Poor offshore Customer support if you Get a rate increase do not talk to them!…read moreSo after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

    Franklin - electronics - Updated July 2026

    Loading...
    Loading...
    Loading...