Originally I thought the reviews of this office reflected it's current state, however, the reviews…read moreare years old and do not accurately describe this office today. I dont like to write reviews like this but I am so floored about my interaction with this office I feel I need to warn other moms. I have 3 children that I have taken to be seen here... 2 of them had dental procedures and 1 had just cleanings. The care my youngest daughter received was traumatic to say the least. 2 different procedures and they both ended with infections and we had to seek emergency treatment elsewhere. My daughter had to have a spacer put in due to a tooth being pulled early (not from this office) and weeks after the metal spacer was put in, her gums were inflamed and bleeding. I brought her back to ask if maybe the spacer was put too far into her gums and I was told by the dentist no, she needed to brush better. 2 weeks after that we had to bring her back in and I had to insist that the spacer be removed because you could no longer see it due to her gums being so swollen. The Dr offered no apology, but instead seemed insulted that was pushing for the removal of the spacer. The second issue with my same 6 year old daughter was a filling that was done in their office. They suggested a metal crown should be used to prevent further cavities which we agreed. However, the original cavity was not fully removed before the crown was put on and a few months later my daughter was crying from pain when she was eating and saying there was liquid coming out of her tooth when she chewed... I took her to another office for an evaluation and she had an infection in her tooth so bad that they had to pull it because the cavity had rotted her tooth under the crown!! After all of this, the billing department ran the wrong insurance (an old card on file) and when I asked if they could please submit using the new plan, they said they would, but I could never get anyone to follow back up with me to let me know it was completed. My new plan had better coverage. I then received notices (via text only from a robo number) saying that I had an outstanding balance after I paid over $700 for one appointment for ONE child (WITH INSURANCE)... I called the office to ask what the outstanding balance was and was told it was $46,which I paid. Then a week later I get a notice from debt collection for a balance over $250!! I have NEVER paid so much for dental work for my kids WITH insurance in my life. When I called to ask the office about this charge, (from almost a year ago) the woman in billing was incredibly rude and condescending. As I was finishing my questions she literally talked over me for so long that I had to yell "excuse me!" so I could get my question out. She was very defensive and agressive with me and I can assure you I was not putting her in a position of defense. I was calmly asking for clarification on my balance. The only saving grace of this office is the sweet dental tech who takes the kids X-rays. She is amazing and I loved her. Bottom line - the treatment seemed good, but that proved false as time went on and everyone of authority in this office seems to have a problem being questioned by the very people they are supposed to be serving. I wish I never stepped foot in this office.

We just moved to the are and my three children had their first cleaning appointments yesterday. I'm…read moreso glad we found this office! The staff and Dr. Farrow were great and the bus in the waiting room was a different and fun experience for the kids. Appointments were on time and I always appreciate that!

OUTSTANDING! Our little one had a first dental visit with another dentist office, and it went south…read morefast. Not the fault of the dentist at all, it was just a natural reaction, so we looked for a pediatric dentist & so happy to find Dr. Bryan. This place is welcoming and the Dr really tries to get to know your family and talks to your child before even going to the dental chair. Does a great job of trying to build rapport with a child. Also provides great info to support your child's dental health. Then it was time for the cleaning. Needless to say ours cried and dad had to hold him, but Dr. Bryan was swift and it was done efficiently and quickly. He cleaned our child's teeth (despite the yelling and tears) and took care of any teeth issues! Our little one (once it the car) said Dr. Bryan was nice and it didn't hurt. Dr. Bryan and his staff really knows how to support and work in these challenging situations. The office is clean and welcoming as well for families.

We visited Dr.Wah after trying other dentists who I felt tried to "sell" you procedures and…read moretreatments for a child's visit, charge adult prices for a child cleaning, and take so many unnecessary x-rays that your bill would be astronomical. I decided to try a pediatric dentist and found Dr. Wah online. Before every visit, he sits and talks to the children, asks about life, engages them in a fun conversation to ease their minds. He treats and does everything necessary, nothing more and explains and informs you throughout the process. Talking with him, you will know he is a wealth of knowledge. And you know that when you leave, you have a dentist you can trust and one who sincerely cares about their oral health. Now if I could find an adult dentist as good. :)

We have came along way during the braces stage. Hannah is the most patient person with my…read moredaughter.My daughter didn't like going to the ortho but because of Hannah's she loves coming to see her.I would highly recommend Spring Hill Smile Ortho.They are fabulous Thank you Hannah for all your help and patience

I've only had two dentists in my life. The first was my childhood dentist, who cared for me from…read morebirth until my mid-thirties when he retired. The second was one I truly liked and saw until I relocated to Tennessee. I've been here for nearly four years but hesitated to find a new dentist because I knew I needed significant work done. The last quote I received (in California) was roughly the price of a new car! Currently between jobs and transitioning careers, I knew I had to address my dental issues before any interviews--first impressions matter! A family member recommended Spring Hill Smiles, so I decided to give them a try. I visited their website on my iPhone yesterday and filled out the initial information. I appreciated how modern, user-friendly, and easy to navigate it was--unlike some other local practices that feel stuck in the past when it comes to online communication. Less than 30 minutes later, Spring Hill Smiles reached out, and I was able to book an appointment for the very next day. I was impressed by their quick response and efficiency. The office is conveniently located in Spring Hill on Port Royal Road, just over 5 miles from my home. I arrived on time this morning and was warmly greeted by Katie and Ashley Z at the front desk. Their friendly demeanor and eagerness to help made it clear they enjoy their work. I'd already completed the New Patient Form online via my iPhone, so there was no long wait before hygienist Tanonni brought me back. Tanonni was welcoming, genuinely interested in my background and where I'm from, and very professional. She clearly explained the day's procedures and what Dr. Jordan would be handling. I was particularly impressed by the practice's cutting-edge technology. Their thorough X-rays and photographs were detailed while still respecting patient privacy. When I met Dr. Jordan Erwin, she presented several clear options tailored to my needs. She even reminded me of my good friend Amy Gottlieb, a Christian singer and musician--not just in appearance, but in their similar slight accents. I immediately felt a connection and was confident in her expertise and recommendations. I wasn't expecting California-level pricing, but the costs here were surprisingly affordable--far lower than I'd feared. Cost has been the main reason I've put off dental care for so long, and now I regret not coming sooner! We created a solid plan to address my dental needs, agreed on a manageable payment plan, I joined as a member, signed up for their maintenance program, and scheduled my next appointment for next week. Everything moved so smoothly--truly amazing. From Dr. Jordan Erwin to hygienist Tanonni Garner, and the welcoming team at the front desk (Katie and Ashley Z), the courtesy, professionalism, knowledge, and genuine kindness throughout the practice have won me over. I'll be returning for years to come and highly recommend Spring Hill Smiles to anyone seeking exceptional dental care!

I had a very disappointing experience at this dental office…read more I was clearly told that the exam for my son would cost $93, and no one informed me that an X-ray would be taken or that there would be any additional charge. After the appointment, they suddenly charged me $250 -- and I had no idea that any extra service had been done or that it would cost more. I had no information about the X-ray at any point. No one explained that it would be performed or that it had a separate fee. This lack of communication is completely unacceptable. When I went back to speak with the manager, she was rude, dismissive, and not helpful at all. Instead of trying to resolve the issue, she blamed me and said, "Did you ask?" This is extremely unprofessional -- it is the clinic's responsibility to inform patients before doing any additional procedure or charging extra fees. I left feeling disrespected and financially taken advantage of. I would not recommend this clinic to anyone who expects honesty, transparency, and proper communication.

We always have a wonderful experience with Dr. Rangel and her team! I highly recommend her…read morepractice! I see that they also opened a practice in Century Farms/ /Antioch area.

The team was great, which unfortunately lead me to trusting them. I should have taken more time to…read moreresearch which is entirely my fault. I went to two different dentists before them regarding dental work my son needed done. I was quoted 2300 before any insurance. When I showed them this paperwork they scoffed at the cost and how much it would be and verbally told me they couldn't imagine how a filling would be that much. They told me they accepted United Healthcare and they verified my insurance on my first visit. (We had four total over a month long). Turns out they just verified that I had insurance not any of the benefits. I was told today "We do accept United Healthcare just not all plans". Had they been more honest and upfront about the situation I wouldn't be so upset and might consider going back. I would have even went back as a cash pay patient because I liked them so much with my son. United Healthcare wound up denying the entire bill of $2200, and they are telling us there is nothing that I can do on either end. Dr. Buzz's office DOES NOT offer any cash prices if they are expecting you to pay the full price. Which is the first dentist I have ever been to that does not. They also do not offer any payment plan regardless of situation. I had 16 fillings redone in my own mouth through another dentist and I paid less than what they are charging me for the 6 my son had done. I am currently in the processes of appealing it with my insurance to try to get it covered but the dental office itself will not do anything. It is a shame considering the staff was fantastic up until this point. This is one of the better pediatric dental facilities that I have ever been too. And I will never return because of the billing itself. I was also told today they cannot verify the benefits because United Healthcare changed their policies and does not allow providers to speak to them what so ever. I personally work with United Healthcare and happen to know that is not true. I also got verification from United Healthcare that that is not true. They have an entire Provider Service side for the providers. Update: They will also respond to you and tell you that they encouraged you to check your own benefits and to call them because they can't. This never happened and I was told they did verify my benefits. However today I was told they verified that I had insurance and that's all they check.

I can't say enough positive things about this practice. I was trying to find a new dentist once we…read moremoved to the Franklin area and I read so many nice things about Dr. Buzz and his office online. They lived up to every single bit of it! "Well that was a great experience!" - my 8 year old son as we left our first visit with Dr. Buzz and his staff. Wow. We have never had such a fantastic experience at the dentist before. From start to finish, scheduling to walking out the door, the kindness and care for patients is remarkable. We were blown away by the entire spirit of that office. Today we saw Anna and Dr. Buzz for my kids first visits at the practice. This was my daughter's first-ever visit and she has asked to go back because it was so fun and she felt so special. My son was nervous about the appointment but left with a big smile on his face. He said he can't believe we found the most perfect dentist. The office is fun, clean, and I was able to sit with my kids during their appointments. They worked with our schedule to make it possible to see my kids back-to-back, even though there weren't any time slots available when I first scheduled the visits. They had some things move around and called me back to get the kids appointments together. The sweet personality and the kid-friendly terminology used was very much appreciated. I appreciate his approach to caring for our kids' teeth and I have confidence in his work. It is a very welcoming place to bring your children and it's very clear that Dr. Buzz and the entire staff greatly values their patients and families. I would highly recommend this practice to anyone looking for a dentist for your children.

Let me start by saying the orthopedic doctor we saw was great, assistants were good also so this is…read morenot about them. I am having SUCH a hard time dealing with insurance and office staff for whatever reason so this is to address that. Wanted to try out a new dentist for my daughter since Cumberland is a joke. I made an appointment the start of September, told them I was using new insurance and sent them the info via text as I was instructed to do. They failed to update insurance info and ran the secondary insurance instead. Of course I did not know, I left assuming that the insurance I GAVE THEM was being used. I then received a letter in the mail from my secondary insurance saying the care was denied, which I knew that would be the case. Hence why I gave the office my new insurance! I called them to let them know. Spoke with Natalie, she said she would update it asap, and to "attn" the text with insurance info to her. Which I did, literally sent the same insurance info I had already sent two weeks prior on my initial visit. Annoying...but okay. Fast forward to this week. Monday 10/6 A MONTH after my initial visit, I call and ask if there is any update to which I am told that my insurance had denied coverage because THEY ARE STILL TRYING TO RUN MY OLD INSURANCE and payed no mind to the new insurance I gave them. I have to explain yet again that I (from the start) have tried to use my other insurance. I honestly don't understand what the issue is at this point. It can't be that hard. So the woman I spoke with said she would put it through and that the insurance woman would send me an email letting me know an estimated price with my new insurance. Alright cool FINALLY! I thank her and wait for email. Email never arrives. Now it's Wednesday, and I call again...speak with Natalie again, she sounds like she remembers me and tells me insurance will definitely email me today with the estimate. Mind you I never asked for this estimate, they just offered that..I don't even care about the estimate info at this point, it's the principal of it all. It's bad business. Period. I'm literally asking for nothing more than to just use the INSURANCE IVE GIVEN YOU PEOPLE SINCE 9/2!!!! ANYWAYS... I still have no email and have no interest whatsoever in returning to this place. For the office staff alone, holy hell what a headache it is. Short staffed or not, it's been more than enough time to deal with this issue. Get it together. Get this..NOW they wanna call me. I've NEVER over this entire situation gotten a call and NOW they wanna call me. I guess someone read the review. I'm not taking it down. Sorry not sorry. Too late.

My 3 year old has been going to happy harpeth for about a year and a half now and we have had…read morenothing but positive experiences. They were super helpful in guiding us with getting rid of her pacifier and make her feel special every time she goes. Before our last visit, when I told her we were going to the dentist she said, "Yay! I love the dentist!" Ashley was our hygienist and she is so friendly and helpful! I will be bringing my one year old for her first visit soon and highly recommend happy harpeth for your kiddos too!

Dr. Kemp and Dr. Rice are more than orthodontists. They have a great aesthetic eye, as there is…read moremuch more to orthodonture than straightening teeth. The office staff in Franklin is delightful, and the facilities are first class. They have both youth and adult patients. They have numerous offices, so chances are you can find one near you in the greater Nashvilke area. Their level of experience and professionalism sets them apart from the rest of the pack. Hands down, I highly recommend!

I was a new patient at the time and just moved to the area. My permanent retainer fell out and my…read moredentist recommended Kemp, so I made an appointment at the Spring Hill location. My first experience wasn't good, however when I went in the next day to get help with flossing, the girl that helped me was so nice and friendly! I wish I knew her name.

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.