The dental assistant different give me sunglasses to protect my eyes and now my eyes hurt and I am…read moreseeing spots. She also scrapped my lower teeth so hard, that I am wondering if she didn't scrap the enamel off. Not a good experience.

Dr Ryan Cregger is a wonderful person and dentist. He is always so sweet to my children. He is…read moreconstantly swamped, but minimal wait times. He also acts like your child is the only one in the world when it is your turn to be seen. My daughter had everything under the sun wrong with her teeth. She fell on a pumpkin at a pumpkin patch at 4 years old and her two front teeth became impacted in her gums. We had to surgically remove her two front teeth. It was a painful procedure and he was so sensitive with cosmetic concerns from me and pain concerns from her! Dr. Cregger is also very conservative on all procedures and I have always felt he is in this speciality for his love of pediatrics and dentistry, not for making exorbitant profit at the expense of the children and parents. His staff is also spectacular. There is very little turnover in assistants and they always remember specific details about my kids. They are also open on Fridays which is a huge plus for me.

Our teen's teeth looked terrible after the braces were removed years ago. Didn't bring our other…read morechildren here for braces. Office staff were rude and disrespectful.

I would definitely give a ZERO star if there is an option!!!…read more The staff are horrible! First they messed up my appointment time and when I got there, they said I have to reschedule! WHAT! When the nurse called my name, they said I have a balance. So I asked for the statement and they printed something explained nothing. This is the first time I was told that I have a balance. They never mailed me or emailed me. They obviously over charged so the insurance company wouldn't cover it. So they ask me to pay over 100 dollars for a filling. This reminds me when they did it the dentist and the nurse were chatting all the time. Care nothing about the patient! So DO NOT COME TO THIS PLACE IF YOU DONT WANT TO BE OVERCHARGED OR NEGLECTED OR RESCHEDULED! THE ONLY REASON SHE ASKED ME TO RESCHEDULE IS BECAUSED THEY ARE RAIST!!!

I had a very disappointing experience at this dental office…read more I was clearly told that the exam for my son would cost $93, and no one informed me that an X-ray would be taken or that there would be any additional charge. After the appointment, they suddenly charged me $250 -- and I had no idea that any extra service had been done or that it would cost more. I had no information about the X-ray at any point. No one explained that it would be performed or that it had a separate fee. This lack of communication is completely unacceptable. When I went back to speak with the manager, she was rude, dismissive, and not helpful at all. Instead of trying to resolve the issue, she blamed me and said, "Did you ask?" This is extremely unprofessional -- it is the clinic's responsibility to inform patients before doing any additional procedure or charging extra fees. I left feeling disrespected and financially taken advantage of. I would not recommend this clinic to anyone who expects honesty, transparency, and proper communication.

We always have a wonderful experience with Dr. Rangel and her team! I highly recommend her…read morepractice! I see that they also opened a practice in Century Farms/ /Antioch area.

The team was great, which unfortunately lead me to trusting them. I should have taken more time to…read moreresearch which is entirely my fault. I went to two different dentists before them regarding dental work my son needed done. I was quoted 2300 before any insurance. When I showed them this paperwork they scoffed at the cost and how much it would be and verbally told me they couldn't imagine how a filling would be that much. They told me they accepted United Healthcare and they verified my insurance on my first visit. (We had four total over a month long). Turns out they just verified that I had insurance not any of the benefits. I was told today "We do accept United Healthcare just not all plans". Had they been more honest and upfront about the situation I wouldn't be so upset and might consider going back. I would have even went back as a cash pay patient because I liked them so much with my son. United Healthcare wound up denying the entire bill of $2200, and they are telling us there is nothing that I can do on either end. Dr. Buzz's office DOES NOT offer any cash prices if they are expecting you to pay the full price. Which is the first dentist I have ever been to that does not. They also do not offer any payment plan regardless of situation. I had 16 fillings redone in my own mouth through another dentist and I paid less than what they are charging me for the 6 my son had done. I am currently in the processes of appealing it with my insurance to try to get it covered but the dental office itself will not do anything. It is a shame considering the staff was fantastic up until this point. This is one of the better pediatric dental facilities that I have ever been too. And I will never return because of the billing itself. I was also told today they cannot verify the benefits because United Healthcare changed their policies and does not allow providers to speak to them what so ever. I personally work with United Healthcare and happen to know that is not true. I also got verification from United Healthcare that that is not true. They have an entire Provider Service side for the providers. Update: They will also respond to you and tell you that they encouraged you to check your own benefits and to call them because they can't. This never happened and I was told they did verify my benefits. However today I was told they verified that I had insurance and that's all they check.

I can't say enough positive things about this practice. I was trying to find a new dentist once we…read moremoved to the Franklin area and I read so many nice things about Dr. Buzz and his office online. They lived up to every single bit of it! "Well that was a great experience!" - my 8 year old son as we left our first visit with Dr. Buzz and his staff. Wow. We have never had such a fantastic experience at the dentist before. From start to finish, scheduling to walking out the door, the kindness and care for patients is remarkable. We were blown away by the entire spirit of that office. Today we saw Anna and Dr. Buzz for my kids first visits at the practice. This was my daughter's first-ever visit and she has asked to go back because it was so fun and she felt so special. My son was nervous about the appointment but left with a big smile on his face. He said he can't believe we found the most perfect dentist. The office is fun, clean, and I was able to sit with my kids during their appointments. They worked with our schedule to make it possible to see my kids back-to-back, even though there weren't any time slots available when I first scheduled the visits. They had some things move around and called me back to get the kids appointments together. The sweet personality and the kid-friendly terminology used was very much appreciated. I appreciate his approach to caring for our kids' teeth and I have confidence in his work. It is a very welcoming place to bring your children and it's very clear that Dr. Buzz and the entire staff greatly values their patients and families. I would highly recommend this practice to anyone looking for a dentist for your children.

We traveled 4,321 miles to thank Dr. Snodgrass for the amazing work he did for our son who has…read morefront teeth thanks to Dr. Snodgrass. Our son had a horrific pool accident over Memorial Day weekend in 2012, that pushed his 2 front teeth into his gums. No one in Chicago would touch him because it was a holiday, extremely difficult case & he was bleeding profusely from his mouth. We called family in Franklin who also has a special needs child & asked for help getting into their dentist. For a week we went daily to see Dr Snodgrass who tried to save teeth, stabilize his mouth & come up with a plan because he damaged adult teeth. We experienced compassion & unparalleled professionalism for a child who was a one-time patient due to our home location. After the week, Dr. Snodgrass gave us contact information so he could help our local dentist continue what would be a 2-year course of action. Our local dentist referred us for a pediatric dentist due to the trauma. It was ONLY THEN we learned Dr Snodgrass is a world renowned expert on dental issues for individuals with Down's Syndrome & she had heard him lecture. We travelled back to show his work & thank him personally for giving our son a wonderful smile. If a professional can act in this manner for a 1-time patient, why would you not choose his office for ongoing care?

UPDATE : ignoring response from office here because it's cut and paste pretend. Spoke to my…read moreinsurance company that confirmed I was correct and this office wasted our time for no reason. This is annoying because Snodgrass owns 4 out of the five total in network offices for our plan within fifty miles. Front desk was super rude, and turned us away saying they don't accept our insurance despite me having a screenshot that the insurance sent us here. She also insisted that my id number wasn't on my card, even though it's the only number on the card ) Said doctor snodgrass is gone and he was the in network doc. Ok why didn't I get a call to cancel my appointment then? Why isn't your website updated? Why have you not notified the carriers of this? Why did you waste our day? 1 star because the fish were nice at least

Had a few appts here with my son, my insurance had changed and I asked the front desk to verify my…read moreinsurance before we went in for our appt. She said she would and would call back if there was any issues. Never called - so I assumed everything was fine. We went in for the appt and asked if there was any issues with my insurance again before we were seen. She told me that they did take my insurance but would call if there was any issues. We went in for his cleaning, and 1 month later we received a bill for $185 and a letter stating that they do not accept my insurance after all. I called the office, and they said I would need to pay in full. I asked if they could check with dentist to see if I was eligible for any discounts for their mistakes, and I was told no. Very disappointed that they reassured me that they took our new insurance, and didn't actually check beforehand like they said they did.

I'm 17 and I've been coming here since I was about 9. The staff is always so kind and the waiting…read morearea is always clean. Definitely a good place to bring your kids. They always have books, toys, and movies playing. Love this place.

Amazing people! I felt as if I was being handled by kid gloves. A truly pleasant experience.read more

This is my first review on a business that I can remember. My youngest son does not trust…read morestrangers very easily, especially when we go into any kind of business pertaining to doctors. Dr. Kelly's hygienist, Ms. Kelly, was great. My son took to her within the first minute. She showed him what she was doing and why. Then Dr. Kelly came in. Now I find most doctors arrogant. Dr. Kelly did not come off as that. She obviously knew her stuff but took her time with my son and he trusted her very quickly too. Highly recommend.

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

Every person in this office is kind and detail oriented. They are always punctual and respectful…read moreand are always looking for the best possible outcome for patients. Dr. Homonnay is a great dentist and has a conservative approach that is highly appreciated.

I had a wonderful experience here! Everyone was so friendly and welcoming from the moment I walked…read morein. Anna did an amazing job and made me feel comfortable the entire time. She was so kind and made the whole visit a great experience. I highly recommend this office!

I do not recommend Radical Wellness for palate expansion and would tell anyone I know to avoid…read morethem. We bought into the expansion package with Dr. Prather for palate expansion because she had an appliance that I wanted for my child. The biggest problem is that at the end of the treatment, we did not gain the width we were told we'd achieve despite excellent compliance. When I asked questions, nothing was addressed or adequately solved. The solution was to tell me that I just needed to start "phase two" and pay for an entire other treatment plan, obviously for thousands more. Please beware of money grabs and get second opinions; beware of any dental practice running a spa.

This review is for those attempting to make an appointment for emergency reasons for a baby…read more Dr. Prather was recommended to us and we attempted to make an immediate appointment because our baby was in pain from a tongue tie. We were given a 3-4 week away appointment. (No empathy shown from staff. ) This inevitably caused a lot of tears and hopelessness due to the state of our baby and the powerlessness we felt in the situation. Thank God we were advised by a lactation consultant to go to Dr. Baxter in Birmingham! (Sounds like a crazy drive but it isn't and is worth it plus June coffee company is there.) He has emergency appointments RESERVED for parents like us and prioritizes us due to the gravity of the situation. Also... Dr. Baxter just so happens to have written the book on best practices, TongueTied. He also prays over the patient/fam before laser surgery. Truly beautiful PLEASE go where your child will be valued and receive top level of care!