Had a few appts here with my son, my insurance had changed and I asked the front desk to verify my…read moreinsurance before we went in for our appt. She said she would and would call back if there was any issues. Never called - so I assumed everything was fine. We went in for the appt and asked if there was any issues with my insurance again before we were seen. She told me that they did take my insurance but would call if there was any issues. We went in for his cleaning, and 1 month later we received a bill for $185 and a letter stating that they do not accept my insurance after all. I called the office, and they said I would need to pay in full. I asked if they could check with dentist to see if I was eligible for any discounts for their mistakes, and I was told no. Very disappointed that they reassured me that they took our new insurance, and didn't actually check beforehand like they said they did.

I'm 17 and I've been coming here since I was about 9. The staff is always so kind and the waiting…read morearea is always clean. Definitely a good place to bring your kids. They always have books, toys, and movies playing. Love this place.

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

Consult for newborn tongue tie. Great experience with Dr…read more Brittany and staff. Very knowledgeable and gave sound advice for treatment plan for my newborn. I'll be back when he has teeth!

Thorough exam and explanation. Friendly staff. Quick service. Put kids at ease! A+ and highly…read morerecommend.

Years ago, I had composite bonding done on my four front teeth. Over time, some expected wear and…read moretear (probably not helped by my coffee consumption) had taken a toll on the bonding. Hoping for a refresh, I came to Aspen Grove Dental. Dr. Roberts understood exactly what I was wanting and promptly rolled out the plan of action - Several weeks of whitening, followed by new composite bonding. I am completely thrilled with the results! The entire process was so straightforward, I almost felt like I was doing something wrong. Dr. Roberts was friendly and professional at every turn, as was the dental hygienist (I believe her name was Mallory?) From consultation to execution, Aspen Grove impressed me at every step. In a world of dental horror stories, save yourself the grief and schedule an appointment here! I cannot recommend them highly enough.

First off....I am extremely picky with my dentists. I waited a long time to get into Aspen Grove…read moreand wow am I so impressed. All the ladies are kind and welcoming. The dentists are kind and easy to talk to. I had a filling done and I was so nervous because I had an awful experience at another dentist in town. These dentist were amazing. I didnt feel a thing and I am so grateful I got my daughter in and am trying to get my son in. Thank you Aspen Grove.

The team was great, which unfortunately lead me to trusting them. I should have taken more time to…read moreresearch which is entirely my fault. I went to two different dentists before them regarding dental work my son needed done. I was quoted 2300 before any insurance. When I showed them this paperwork they scoffed at the cost and how much it would be and verbally told me they couldn't imagine how a filling would be that much. They told me they accepted United Healthcare and they verified my insurance on my first visit. (We had four total over a month long). Turns out they just verified that I had insurance not any of the benefits. I was told today "We do accept United Healthcare just not all plans". Had they been more honest and upfront about the situation I wouldn't be so upset and might consider going back. I would have even went back as a cash pay patient because I liked them so much with my son. United Healthcare wound up denying the entire bill of $2200, and they are telling us there is nothing that I can do on either end. Dr. Buzz's office DOES NOT offer any cash prices if they are expecting you to pay the full price. Which is the first dentist I have ever been to that does not. They also do not offer any payment plan regardless of situation. I had 16 fillings redone in my own mouth through another dentist and I paid less than what they are charging me for the 6 my son had done. I am currently in the processes of appealing it with my insurance to try to get it covered but the dental office itself will not do anything. It is a shame considering the staff was fantastic up until this point. This is one of the better pediatric dental facilities that I have ever been too. And I will never return because of the billing itself. I was also told today they cannot verify the benefits because United Healthcare changed their policies and does not allow providers to speak to them what so ever. I personally work with United Healthcare and happen to know that is not true. I also got verification from United Healthcare that that is not true. They have an entire Provider Service side for the providers. Update: They will also respond to you and tell you that they encouraged you to check your own benefits and to call them because they can't. This never happened and I was told they did verify my benefits. However today I was told they verified that I had insurance and that's all they check.

I can't say enough positive things about this practice. I was trying to find a new dentist once we…read moremoved to the Franklin area and I read so many nice things about Dr. Buzz and his office online. They lived up to every single bit of it! "Well that was a great experience!" - my 8 year old son as we left our first visit with Dr. Buzz and his staff. Wow. We have never had such a fantastic experience at the dentist before. From start to finish, scheduling to walking out the door, the kindness and care for patients is remarkable. We were blown away by the entire spirit of that office. Today we saw Anna and Dr. Buzz for my kids first visits at the practice. This was my daughter's first-ever visit and she has asked to go back because it was so fun and she felt so special. My son was nervous about the appointment but left with a big smile on his face. He said he can't believe we found the most perfect dentist. The office is fun, clean, and I was able to sit with my kids during their appointments. They worked with our schedule to make it possible to see my kids back-to-back, even though there weren't any time slots available when I first scheduled the visits. They had some things move around and called me back to get the kids appointments together. The sweet personality and the kid-friendly terminology used was very much appreciated. I appreciate his approach to caring for our kids' teeth and I have confidence in his work. It is a very welcoming place to bring your children and it's very clear that Dr. Buzz and the entire staff greatly values their patients and families. I would highly recommend this practice to anyone looking for a dentist for your children.

Let me start by saying the orthopedic doctor we saw was great, assistants were good also so this is…read morenot about them. I am having SUCH a hard time dealing with insurance and office staff for whatever reason so this is to address that. Wanted to try out a new dentist for my daughter since Cumberland is a joke. I made an appointment the start of September, told them I was using new insurance and sent them the info via text as I was instructed to do. They failed to update insurance info and ran the secondary insurance instead. Of course I did not know, I left assuming that the insurance I GAVE THEM was being used. I then received a letter in the mail from my secondary insurance saying the care was denied, which I knew that would be the case. Hence why I gave the office my new insurance! I called them to let them know. Spoke with Natalie, she said she would update it asap, and to "attn" the text with insurance info to her. Which I did, literally sent the same insurance info I had already sent two weeks prior on my initial visit. Annoying...but okay. Fast forward to this week. Monday 10/6 A MONTH after my initial visit, I call and ask if there is any update to which I am told that my insurance had denied coverage because THEY ARE STILL TRYING TO RUN MY OLD INSURANCE and payed no mind to the new insurance I gave them. I have to explain yet again that I (from the start) have tried to use my other insurance. I honestly don't understand what the issue is at this point. It can't be that hard. So the woman I spoke with said she would put it through and that the insurance woman would send me an email letting me know an estimated price with my new insurance. Alright cool FINALLY! I thank her and wait for email. Email never arrives. Now it's Wednesday, and I call again...speak with Natalie again, she sounds like she remembers me and tells me insurance will definitely email me today with the estimate. Mind you I never asked for this estimate, they just offered that..I don't even care about the estimate info at this point, it's the principal of it all. It's bad business. Period. I'm literally asking for nothing more than to just use the INSURANCE IVE GIVEN YOU PEOPLE SINCE 9/2!!!! ANYWAYS... I still have no email and have no interest whatsoever in returning to this place. For the office staff alone, holy hell what a headache it is. Short staffed or not, it's been more than enough time to deal with this issue. Get it together. Get this..NOW they wanna call me. I've NEVER over this entire situation gotten a call and NOW they wanna call me. I guess someone read the review. I'm not taking it down. Sorry not sorry. Too late.

My 3 year old has been going to happy harpeth for about a year and a half now and we have had…read morenothing but positive experiences. They were super helpful in guiding us with getting rid of her pacifier and make her feel special every time she goes. Before our last visit, when I told her we were going to the dentist she said, "Yay! I love the dentist!" Ashley was our hygienist and she is so friendly and helpful! I will be bringing my one year old for her first visit soon and highly recommend happy harpeth for your kiddos too!

If you are considering Invisalign, highly recommend WOW Orthodontics in Brentwood. Everyone in the…read moreoffice is so pleasant. Dr. Oakes does a fabulous job of making sure the outcome is to perfection. She has state of the art technology and has availability within her schedule if I have to change or make an appointment. My son is almost finished with his treatment and my daughter is about to begin hers. It has been such a pleasure working with Dr. Oakes.

I love this place. They are always fair and friendly. You don't feel like you're getting beat or…read moreovercharged. They recommended only what their patients need. We switched from a very well known orthodontist, and haven't looked back. We are on our second child now being treated my them.

Love staff and care! That are amazing. My daughter got her braces here with no issues, I may be…read moregetting some from here also!

Staff is very welcoming and friendly. My older granddaughter had a great experience with braces and…read morehas a beautiful smile. Her younger sister is now experiencing braces and looks forward to same outcome as her older sister under Dr. Roedig.