Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Always friendly, prompt and great results!…read more I've been there at least four times. Kyle is excellent!

5 stars, wish i lived local, id be here (hopefully never!) but you know what i mean…read more kyle is an all-star. i called this morning for an impromptu PPI, he hooked me up and did it right, thanks again! palomba st dealers on the other hand, well they are shady, but L & S is on my short list of good guys, so act accordingly. nothing used about this yelp!

Scam artists. charged me for "labor" between the time they called me to tell me my car was ready,…read moreand the time I got there. On top of that, after driving for 1/ 2 mile out of the shop, the same dashboard lights came on I asked them to get rid off. They couldn't even test drive the car for a half a mile to see if they actually fixed the problem. Ended up going somewhere else to actually the issue.

I bought a used Jeep and had them go through it. Couple things needed to be fixed and they not only…read moresqueezed me in but did it in record time! They are amazing! Staff is so nice!

Mike did a great job putting new brakes and rotors on my truck. Quick reply and fast service! Fully…read morerecommend to anyone in need. Couldn't have possibly been any easier!

Dependable and trustworthy local mechanic who comes to you! I've had multiple issues where I…read morecouldn't drive my car and he's saved the day!

Marcus and all the mechanics there have been wonderful and have made my life much less stressful…read more Nobody likes car problems!

Not much for reviews these days but felt compelled to after my experience here -- the tech went…read moreabove and beyond helping to fix an issue and everyone there was incredibly nice. Good customer service is what wins business and they did that.

They were absolutely incredible repairing all 4 brakes on my husband's 2016 Canyon! We will go…read moreback to them for everything, automotively... Patty is wonderful to deal with, too.

Brought my 2021 Sentra to dealer for recall items. They did full diagnostics on car and gave me a…read morelist of needed repairs (including brakes) that totaled $2,200. I brought the list to Patty at Frank's Auto. Complete list of repairs completed for under $1, 200. Great professional work and service and I SAVED ONE THOUSAND DOLLARS! Thanks Patty!!!

I went to this service station for a state inspection and an oil change. They didn't have time for…read morean oil change which was fine, so I requested they just do the inspection. There was one person working and he took someone else before me even though I was there first, and then I waited 20 minutes for him to be done before he went out to my car. He immediately came back and asked if I had a dog, to which I replied yes. He then refused to do the inspection because he has a dog allergy and he sent me away, and gave me 0 recommendations on where else to go. I'll never go here again.

From the owner: Massachusetts State inspection read more

Brought it in cause my serpentine belt snapped and despite being busy they had it done later that…read moreday and went to pick it up after work and so far so good, and reasonably priced for the quality of work.

They were very nice and super honest about the issues with my car. I have gone to mechanics over…read morethe past two years for my car pulling right and none of them found the issue with my suspension. They even showed me where the problems are, and were super straight forward and honest about them. I ran into a snowbank from black ice, and they also shared some similar stories, very down to earth.