They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

Their customer service is great, their services and repairs are fast relative to my experiences…read morewith other mechanic shops, they provide Uber rides home and back to the shop so I'm not waiting all day in their office, and the parts that they use are high-quality and come with a warranty. I've gone here for the last two years and will continue to do so for my automobile needs.

Poor management leads to poor service…read more I was invited to drop off my car on a Friday morning with the promise that it could be fixed the same day. The issue was straightforward and resolvable in a single day. After eleven days of vague and questionable excuses, I finally got my car back. I don't know if Tune Tech's policy is to "just get them in" and then manage as best they can, but it would explain the overpromising and underdelivering I experienced. I hope their scheduling and policies don't reflect their technical abilities. I hope they fixed my car correctly. I wish I didn't have that doubt. Time will tell. Two stars instead of one because they provided me with a discount as compensation.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

The VE dealership crashed my car so they sent it here to get fixed. It took almost 3 months to fix…read moremy car and it wasn't done right so I had to take it back. I was told to drop it off Wednesday and it would be ready the next day. But now I'm being told I'll get an update on it Monday. I need my car back? Why do I have to be car less because they didn't fix it correctly to start with

If only I had the time to write it all. This place doesn't care about your vehicle or you as a…read morecustomer. That's clear at every level all the way up to the manager. First issue occurred with a non oem engine component that I didn't want on my performance car. I wanted to pay the difference to upgrade. I let them know this. I let them know it was on back order. They didn't seem to have an issue. Some 10 days later they said they were going to start assembling. I asked about that part. They said they wouldn't wait for it to arrive and never ordered it. Had they said it was an issue an alternative could have been established. In the moment I asked about overnighting a different part. Although it would let me order the other part and overnight it. They said it couldn't be done. At that point I gave up because they clearly didn't care. A few days later I contacted the manager. He was very rude and unprofessional and made the same excuses I had already been told. The excuses that didn't add up. Then he all but hung up on me. The car then wasn't "completed" for 23 days. That's not enough time to figure out alternative options though. I say "completed" because when they said that I had it go to a mechanic. Only then did they bother to send me pictures of the "completed" car. After viewing the photos I could see pieces beyond the grill not fully painted. Reflectors that were the wrong color. The grill was the aftermarket one that was on before the accident but when ordering it you get several pieces to put it on in different styles. They had pictures of how the car should have looked from the very beginning. I was specific about how to do the grill. And it was done the exact opposite. I told them of all of this. They claimed it was then done 3 days after it came back from mechanic. I drove 4 hours to get it. Paint still wasn't corrected and the Audi Quattro lettering wasn't on the grill. Multiple times I was told the grill came with "weird letters" "don't know how it's supposed to go" "don't know how to do it". This body shop shares a parking lot with an Audi dealership...... it literally takes 30 seconds to walk door to door. And apparently there isn't internet in Spokane either? At that point I also noticed that the clear bra wasn't replaced on my bumper. I was then told it never had one. So apparently they put clear bras on fenders and hoods (my fenders and hood wasn't damaged) but not bumpers anymore? The car never had another front end accident in its past. I took possession because I drove all the way there. And had clear impression of what the shop was long before this point. The icing on the cake was on my drive home. First finding the uroplate mount I told them didn't belong on the grill in my back seat not the trunk like I asked. Sheet metal screws pressing ever so nicely into my leather and alcantara seats. Next thing I notice is what I can only guess is a clear coat overspray all over my windshield that wasn't before. I'm not sure why it would have overspray because the only thing that should have been near a paint booth is the bumper before assembly. I haven't been able to get that off yet. And then I notice the owl that was on my dash missing. An owl that symbolizes my daughter that died 4 years ago, almost to the day I picked up the car. I check the photos I was sent of the "completed car" and it was still on the dash then. But no longer is it in the car anywhere. When I get it home I tint the reflectors and notice that visually one is there. But you press on it and it scoots inside the bumper. I put the Quattro lettering on that a professional body shop doesn't recognize or know how to do it. I attempt to clean the window with rubbing alcohol and still no luck. This shop doesn't care about anything other than getting cars through the doors as quick as possible and taking advantage of people regardless of then knowing or not. There isn't a low enough score I could give them. Never will I bring anything to them under any circumstances again. They cost business for the service departments next to them because if I'm ever so unlucky to need a body shop again. It will go to another city with an Audi dealership. And the Audi dealership was fantastic. This experience was so bad it made me dislike the car I loved. To the point we almost bought a different car from Audi when we were there. Oh and there is a spot missing paint on the front of the bumper. Hope this helps and hope this shop reads it although they've already made it clear they don't care.

So this is the second time I have had a pleasant experience with this shop. Over this past Easter…read moreweekend I attempted to replace my transmission cooler lines that they previously informed me needed to be replaced because they were leaking. Attempted the repair on my own, but was unsuccessful due to bad parts. After contacting multiple shops, this place was the cheapest and they gave me a week for a time frame. I had it towed there on 4/21 and was told it was scheduled to be worked on 4/22 and ready for pickup on 4/23. About 10 am on 4/22 they contacted and informed me the car was finished. I'm glad I found a great local shop!

Attempted to charge me for work that I already paid them for, that was under warranty. I gave them…read morea second chance. Now they gave me an estimate for everything my vehicle needed, but didn't fix everything and are saying tpms wasn't included in the estimate given. They tried to charge me additional $768 for oem tpms. GMC dealership quoted $600 for tpms. Les Schwab fixed universal tpms for $197 total. Also added additional "work needed" section in paperwork that wasn't brought up at all in estimate before work started

I recently moved to the area for a new job, and my husband will be joining me in a couple of…read moremonths. When I realized I needed new rear brakes, I felt a lot of anxiety about finding a trustworthy automotive shop in a new town. I made an appointment, and they were kind enough to squeeze me in on a Saturday. The entire experience was hassle-free and pressure-free. They explained everything clearly, provided repair quotes without any sales pressure, and had me back on the road in less than four hours. A special thank you to Brandon for his excellent customer service and assistance throughout the process. I will definitely return for future brake and vehicle service needs and will happily recommend this shop to others. They made what is usually a stressful experience completely painless.

I dropped my 2022 Bronco for a blown shock replacement. I left the shop at 8:10am and noticed the…read moreMechanic pulling my car into the bay while I was driving away. I received a call at 9:19am informing me the repairs were completed. I was charged $311.00 for labor that took one hour and nine minutes to complete. Seems excessive. I wont be returning.

If there more stars I would give more stars!! In early 2025,…read moremy 2014 Ram 2500 Powerwagon had a bad tick and it turned out to be a bad lifter that wore the camshaft... long story short, I needed a new 6.4l hemi for my truck. I got quotes for it from about 11 different mechanics. I went with 5 MILE AUTO CENTER because of the communication and the transparency of what was included and how much each item would cost. The work was done in the promised timeframe and they kept me informed on the progress and answered questions every time I had them. Then when I came in after done work and made my final payment I was informed that not everything they quoted was needed and they were able to do the work for less than what they thought and agreed on. THEY WERE TOTALLY HONEST AND ACTUALLY CHARGED ME OVER $500.- LESS !!!! I could not believe it! I have not met anyone like that!! Then later on after about 2 weeks, the fan was still much louder than I was used to (turned out my old fan clutch was actually broken and that is why it was so quiet) he replaced it and put in a new one, all under warranty, did not charge me a dime! In addition they topped off my transmission fluid which was low, for no charge at all. My experience with 5 MILE AUTOMOTIVE CENTER could not have been more pleasant! A huge shout out to the 5 MAC and everyone who works there, I d recommend them for any work you need done on your car! They are HONEST, CARING and TRUSTWORTHY, and of course, my truck runs like a champ now!! Will take all my vehicles there if I ever need anything.

I'm not great a dealing with cars or mechanics. I don't understand them and so feel vulnerable when…read moredealing with people who do. It comes down to trust and the experience I had at 5 Mile Auto, took a weight off my shoulders. Every employee I met there was professional and always willing to answer questions. All around great experience during a frustrating time dealing with a damaged car. Would highly recommend.

This is our second contact with Toby's Body & Fender and these guys are great. The first time we…read moreused Toby's was with my little Metro a guy backed into the side and Toby fixed like new and matched the paint it looked like new. Recently they fixed my 2024 Palisade where someone hit me in a parking lot and just left. They did a fantastic job. These guys are so nice to work with, they're pleasant and efficient. They told us when they would finish it and they would call if they had any issues. They are honest and fair priced and do a great job. I would defiantly recommend them if you need any car repair. BV

I had 4 quotes on what needed to be fixed, and Toby's by far was the most affordable choice over…read morethe competition. Secondly, great service, I was kept in the loop through the entire process from scheduling, things that needed to be confirmed, to the pick up. They had the car shiny and new, with a touch of class with a nice thank you for doing business card. I would 100% recommend Toby's to anyone that needed body shop work. Darren Handleman.