Went in for an oil change and wasn't pleased with the amount of time it took, and the technician using the front bumper in my truck as a step stool. Left a message on Google, got a call from a manager, wasn't able to take the call. Called back and got no response or return call. I will definitely not recommend them to anyone for any kind of repair ! Unfortunately Yelp will not let me finish without giving a "Star Rating." So I am forced to give 1 star ! read more

Honest, reliable mechanic, his name is Robert He the person that I would take my truck in anytime, did not charge me anything higher than the other competition. read more

Terribly overpriced. I have never before spent nearly $600 for a battery. Until today. Won't be back. Will look for another honest and good shop. I don't think this is it. At all read more

I had taken my family-heirloom 1984 Toyota Celica GT to a local chain to sipe tires. This they did, returning to warn that a brake cylinder was failing, threatening events dreadful to imagine. Worse yet, such parts for a vehicle this old were unavailable, the best hope being unwarrantable repairs which would reach well up in the $100s. More and more it was looking like no brakes, no usable car, hello wreckers, goodbye heirloom. After searching for solutions for more than a month, for some reason I checked out Lake City Auto, located some distance from my neighborhood. They checked the brakes, coming back to report that there was no problem with the brakes whatsoever. And no charge for the service, the attitude apparently "No problems found, no service charged," surely a policy to assure clients for life! I now have three vehicles under their care. A visit starts at the front desk, usually Angela, always pleasant, cheerful, and welcoming, always remembering me and every detail of my vehicles, followed with the mechanic himself coming out to explain to me personally what will be done, then returning after the work to explain what was done. None of the usual talking to someone who talks to someone else, who ..... until the customer rightly questions if anything was done at all. This is so intelligent! Why is it so scarce? Speaking of "intelligent," the whole place seems to be run by thinking human beings, who listen, speak clearly, concisely, and articulately, enjoying working in an establishment where employees are valued. Yes, I like these people! When they tell me what's necessary, I listen. read more

I had my transmission serviced at the Hayden shop and they messed up. They've admitted to messing up but after over 12,000, including the cost to get my truck home, they offered an embarrassing $1500. Don't take your vehicle there. read more

I set an appointment over the phone with Lake City Auto Care in Hayden for December 14, 2023. When I set the appointment, no effort was made to give me a quote for the standard things I wanted done to my vehicle, which included an oil change and replacing the spark plugs and spark plug wires. I found this to be unusual. There was also no quote given for replacing the parking brake wire, which I let them know was severed right where it enters the rear brake drum. I know they have books to consult that provide the typical labor hours for each vehicle make and model, so it was the first red flag. I have a 2002 Nissan Frontier. When I arrived and had confirmed my information, I waited in the lobby for a while and then received quotes. I was quoted $600-plus to replace the spark plugs and wires. The oil change cost was typical and not exorbitant. I opted to not have either service because of the ridiculous price. Then, I was told that they needed to do a visual inspection on my severed parking brake cable. At first, I did not realize that they were going to look it over right where it was parked on Atlas Road. Several minutes later, when I realized that it was the service advisor that was going to do the visual inspection, I went outside to see. I was told that they would have to overhaul the entire thing. When the service advisor told me this, he was pointing at the rear brake cable on my truck, not the parking brake cable. When I called him out on this, he insisted at first that they were one in the same. This is not so! I had to state this a few times to get the idea across that I know the two are not the same and that I simply needed them to replace the parking brake wire as it entered the driver's side rear brake drum. I pointed to the driver's-side rear brake drum cable to both demonstrate that I knew the difference between it and the driver's-side parking brake cable and to show the former was not severed where it entered the rear brake drum. At this point, the service advisor was smirking. He told me that the driver's-side rear brake drum cable was disconnected where it branched off closer to the center underside of the truck. I told him that have never had problems with my rear brakes, only the parking brake cable. He showed me where it was disconnected, and there is indeed something disconnected, but I am not sure which of the two cables it is. After I write up this incident, I will check to see which cable someone has disconnected. The service advisor made no mention of the parking brake cable whatsoever. The latter was the object of my service request. Unfortunately, he had likely several minutes to disconnect whichever cable before I met him outside. I did not directly see him disconnect the cable. When I approached my vehicle, he was doing the visual inspection with his hands on something and had clearly pulled with a strong tug on something in that same area where the cables branch off to either wheel. Since my vehicle was right on Atlas Road, it was unsafe for me to inspect which cables have been disconnected. He did show me a cable that appears to be disconnected. He was saying that it will be expensive because they do not know where they have to feed the cable back to in the front of the vehicle. Immediately after writing up this account, I will check to find out which cable has been disconnected. read more

I won't say what I went there for but it was relatively simple that should have cost $150 and then I get a quote for $1,200 my car was running absolutely fine I basically was told I needed a whole bunch of work done that I don't need done they saw me as a woman figured that they could make a buck or two I'll never go back to that company. read more

I was in a panic when the transmission in my old car stopped working properly. After Googling & reading the reviews of Lake City Auto Care in Hayden, I called to explain my problem, then dropped my car off that morning. They ran a full diagnostic and uncovered several problems with the car. I wanted to just take care of the transmission for now, and was pleasantly surprised when they advised me that there were several old, corroded parts under the transmission to be replaced, and the total cost was WAY less than I thought it would be. Since they don't make Saturns anymore, they had to search around for the parts, but found them. All the while, a week and a half, they provided me with a free loaner! WHO DOES THAT?? No one!! They also uncovered a leakage issue with the sunroof/windshield drainage that was causing electrical problems - and then referred me to a body shop to fix the issue because it would cost me less. Again - who does that? My service advisor, Joe, really helped me out. He was very communicative and kept me posted on everything they were doing. Everyone I dealt with there was friendly and made me feel like they valued my business. I won't take my cars anywhere else!! read more

Pleas shared this warn people no one deserves this LAKE CITY AUTO CARE OWNER BEN P VERBALLY ASSULTED ME Tramatized!! 1st I took car in for screw in tire they pulled out with finger wasn't in the tire then they pulled out stem and said had bad sensor funny I haven't had any prob put air in tires 2 days before sensor light went off, I told tech when he showed it to me they already pulled it off ,I have no choice now that you pulled it was done before even given price he smerked and shook his head ya! 3 hrs later told they couldnt get the light to go off the replacement part was bad, I needed to to come back In 2 days for new sensor. Came back 1.5 hours later said thier machine wasn't working they had to run car around the corner to some other shop they could not get the light to go off came back and told me I have another bad sensor ? I said what I didn't have this problem when I brought the car in for a screw you decided to mess with it I NEVER ASKED THEM TO CHECK THE LIGHT OR DO ANYTHING ELSE TO MY CAR! , this was not what I brought it in for never asked them to check any of this sensor light was working find now costing me more money because of them. I was VERY PaTIENT the entire time . I ASKED FOR KEY TO LEAVE .As I was leaving. I told them I would disput the charges on my card not only did they cause this problem they didn't fix it they created more ,yes I had already pay. The owner heard this as I was leaving explained it to him and he verbally assaulted me say f **k you f**Ken b***h FU on and on and on screaming at me waving his arms Ben he went on and on it was brutal .Jennifer the front desk tried several times to pull Ben P away he keep comming towards me yelling at following me to my car at one point I had my car door between us he then moved to the front of car still yelling and he started messing with his waste band for a spirit second I thought he was pulling a weapon I was ready to duck behind my door he then undead his belt and pulled it upward I Said what now you going to hit me with your belt I got into my car quick and locked the door called my husband he told to go right to police dept. He then got his little boy who saw and heard this attack. (Shame on him) Got into his truck flew out of one driveway into the one I was in blocked the back of my car came to my window and screamed at me to get the f*** out of his parking lot. I drove streight to the police. I have never been so shook and scared who dose this man think he is? How would he fell if someone attacked his wife,daughter or even Mother like that. IF YOU LIKE SERVICE TO CAUSE PROUBLEM YOU DO NOT HAVE FOR YOU TO PAY FOR OR IF YOU LIKE BEING ATTACKED FOR SPEAKING UP THEN GO THERE BUT NO ONE SHOULD EVER BE ALLOWED TO TREAT SOMEONE LIKE THIS! MAYBE HE HAD A BAD DAY NO EXCUSE I'm battling serious illness He has cause me a severe FLAIR up .I don't treat people that way I have many bad days. I will not call Ben names or say what I think of him unbelievable he owns this company at one point he screamed he didn't need my business look at all the cars Maybe he should deflate his ego and go to anger management !!! They deserve ---5 Stars. BRUTLE!!!! read more

These guys took 10 months to "fix" my car, for $900, I had to keep calling week after week to ask what's going on & they had different excuses every time. When I finally did get it back this month (it got dropped off August 2020) there was mold all over everything & my interior has been ruined because whatever they did with it all winter let water soak in. Everything literally has thick fuzzy mold. I complained & they said they would get it detailed, then returned it to me 2 weeks later not detailed & still covered I mold. I've never had a worse experience with a mechanic & am astounded at the unprofessionalism. They are trying to say it's my fault the jeep leaks but it has NEVER leaked or had mold before I brought it here. They made up lies about read more

See all

Was quickly greeted and well taken care of. Diagnosed, fixed and had me back on the road in a couple hours which was a great blessing.

Total rip off. Just the same as going to a dealership. I would not recommend bringing your vehicle to the rip off spot

Pretty expensive, nearly $1400 for a transmission service, idler wheel and serpentine belt replacement. They also quoted unnecessary work which leaves a bad taste in my mouth. Transmission feels better but the squeak that the ac is making is still there which is why the changed the tension idler wheel. Overall I feel we over paid for what we got, likely won't be back. read more

Dont take your subaru here. Helpful, patient but when I received my outback back after a clutch replacement it wasnt long before my front WHEELS STARTED FALLING OFF. The axle nuts were unnecessarily loosened and never tightened. This cost me two wheel bearings and countless hours of grief. read more

Scam. They tried charging me $4,400 to replace a bunch of shit on my car and $100 at auto zone later my cars running smoother than before. They also used the shittiest oil possible, do not go to this place just fix your car at home. read more

Over the years, my wife and I have had a variety of experiences with car mechanics. Some were good and some were bad. A few were very bad. That's why we're always happy when we find an honest, reliable mechanic who we can trust to perform routine maintenance and repair our cars. When we moved to CDA, a friend of ours recommended Lett's automotive. We took our car there and liked the owner, who we found to be honest and reliable. We went there for years and were always happy with the price and results. Then within the last couple of years, Lett's was sold to Lake City Auto Care. When this happened, we were initially concerned because we didn't know anything about the people who had taken over the business. When we took our car there, we found that they had remodeled the counter and waiting area (a nice improvement) and the people were very nice and helpful. Since then, we have taken both of our cars there several times for various repairs and service. The people at Lake City have always treated us like valued customers. They are very upfront about what repairs are needed (and those which are not needed). We also found that they really want to make sure their customers are happy with their service and will work with them to get them what they need at a reasonable price. They even have a loaner car for those customers who don't have a ride home. Most importantly, we've found them to be as honest and reliable as Lett's (if not more so). Because of this, we've been recommending Lake City Auto Care to our family and friends and will continue to do so. Ron and Diane Weber Coeur d'Alene read more

My son and daughter in-law took there car there and while they fixed the car, they broke parts that my son had to pay for that weren't broken. The tech didn't put clips back in place and they had to repair a broken motor mount that they also broke. Lake City Auto Care didn't stand behind their work and I will not take any cars there to get repaired. From the front end to the owner this was a very bad experience. Not worthy of any stars. So bad that they are getting the paperwork and reporting them to the BBB. read more

I would give Lake City Auto Care more stars if I could because they went above and beyond to help us out. We are from Cheyenne Wyoming and are here on vacation when our Jeep had an issue in the morning. We tried every Jeep dealership within 100 miles and the best any of them could do was diagnose our Jeep (not fix it) by the end of the day. We went to Lake City and Ben helped us out by getting us in and out in under an hour. We would have paid any amount, but the price was very reasonable (less than the minimum the dealership wanted to just diagnose the problem) nd the Jeep is running like a champ! It is rare to see a company with compassion. read more

La Migra was in the area visiting a distant relative when the heater blower motor in the monster Ford died. Seeing as La Migra is from sunny Southern California and is NOT used to sub-freezing snow storm-type weather, a heater is optimal condition is a must! I went to the local Ford dealer and got a rather weak hand job as to the availability of the part, and when they could get to it. I called NAPA and they had the part in stock. I called Lake City and the lovely young lady pushed me to the head of the line (a 20 minute job) so I could get on the road back to funny. weather. They were even nice enough to allow me to bring my "Hounds from Hell™" out of the stormy weather! Great place! read more

Wish this company would stand behind their work. I learned my lesson, and will never grant them any work on my vehicles again. read more

Lake City Auto does great work! I needed my timing belt replaced and went to them. I also asked them to do an oil change. The price for both was really reasonable. On top of that you can borrow a loaner vehicle for free which saves you the money of having to rent! The customer service was great and they communicated well while my car was in the shop. You won't be disappointed! read more

First found them because of their location and being close to home. Dropped off the car for some tranny issues. They called me back about an hour in and advised me they did some resets and wanted to test drive with me. Went back over and dealt with Joe. Everybody here is great and nice. Shop is clean and they are trustworthy. I'll be taking my cars to them from now on. 5 stars!!!! read more

I purchased a used truck from Lake City's auto sales division. They had performed some service on the truck before selling it to me, which later ended up causing unexpected issues. I contacted Ben, the owner and he worked with me to make the situation right. They are very honest and trustworthy folks. read more

Thank God for honest business people !!!! Lake city transmission just saved my family a possible $8,000 repair. We decided to get a second look after our regular repair shop said we needed a new $8,000 transmission for our 04' Nissan murano , we had found a used less expensive one at Spauldings and lake city was willing to install it for $1300 but after spending the day going over the car they called and said we only needed to flush & refill the transmission and get a new battery !!! Around $400.00 verses the $2300.00 we were looking at spending. Thank you lake city transmission !!! read more

Lake City Auto Care is the only place we trust to take care of our Service Vehicles. The staff and Ben understand that our vehicles are our lifeline to our business and customers and take great care in getting us back on the road in a timely manner. read more

Lake City Auto is the only place I'll take my car for service from now on. They performed a courtesy inspection on a 2011 Subaru outback I recently purchased. I brought the car in because there was no record of a timing belt and the car had over 100k miles on it. I was greeted by Chris who has wonderful costumer service and a wealth of automotive knowledge. They offered me a loaner car as they inspected my Subaru at no extra charge which is a very nice service when you think your car will be in the shop for a couple of days. Then I got "the call". What extra services have they found to preform? How much will everything cost? Am I going to understand anything this guy is saying? Chris explained that the timing belt appeared to already have been replaced along with the water pump. The rear brakes need replacement but otherwise the car looks great. What!?!? They didn't just automatically replace the timing belt like I had asked to make the money? They actually evaluated it and told me the honest truth! My car was well cared for and the needed services we're preformed at a very reasonable price with exemplary care. No "extra" services we're recommended. I felt extremely well cared for at Lake City Auto and highly recommend Chris and his team. Thank you all read more

Paying about $100 per hour for sub-par work is really sad. I had a simple rear pinion seal change out. I made it about 1/4 mile before I knew they had done something wrong, I immediately returned and they had some lame idea about adding a friction modifier to oil without even checking their work they said bring back next day. I went home and crawled underneath to find the pinion shaft loose enough to be damaging to gear teeth. I returned to lake city auto to complain about poor work and this is where the incredible lying began... nut came loose...won't cause a problem...followed procedure. If you are going to lie you better know more about it than who you are lying too. Now I am stuck with a potential $2500 time bomb from their poor workmanship. I know shops mark up parts but $72 for a $20 pinion seal is just further poor business practice. If you use them buyer beware! read more

Talk about awesome, I take all my vehicles here to get the transmission serviced, they are always friendly and do a great job! I recommend it to all my friends and family! read more

I love this place! When I called to make an appointment they were super friendly and helpful. Not only that but they offered the best pricing and when I went in for my service they instead told me that that wasn't the issue on my car and gave me the honest review of what I needed done to my vehicle instead of charging me for what I was originally thinking. Definitely recommend this location to all! read more