I've visited the CB2 at Santana Row several times whenever I'm in the area, and it's always one of…read moremy favorite stops. The location is super convenient, surrounded by great restaurants, so it's easy to make a day out of shopping. I always seem to find great deals and end up leaving with something I didn't plan to buy. I'm always a happy shopper here! The only area that could use some improvement is the customer service at the front register. On a few visits, I wasn't greeted or acknowledged, which made the experience feel a little less welcoming. A simple smile or "Hello" can go a long way and make customers feel appreciated. You never know who might walk through the door looking to purchase a large furniture piece or make a big purchase. Overall, I still enjoy shopping here because of the quality, selection, and great finds, and I'll definitely continue coming back.

We received great service today! I went in to purchase coupe glasses specifically, and I spent some…read moretime picking some out because they can have some imperfections (differences in height or thickness of the glasses). We went to pay, and I noticed that one of the cashiers did end up seeing that we had spent some time picking some glasses out at the shelf and at a table display, which I didn't mind. He told us he would find us a box to put our glasses in, and came back with an unopened set. He offered to let us pick from among the glasses in the box, too, which was unexpected and such a kind gesture to think of us like that. He really encouraged us to pick out the ones we wanted! Thank you for such excellent service!

Friendly staff. Its a smallish gallery but some of their things can be customized which I like. Did…read morenot buy anything from here yet but the people working there are helpful.

I feel sad to write this review, because I believed incthis man. I have been cheated and I hope no…read moreone falls for him or enters his store. All his promise of warranty is FAKE!!!! Your money is gone and what you get at home is a POS. I can't even want to give them one star. Danny Do and his team are cheats. For the last 2 + years he has only making excuses for the delivery of my couches, which got bad and were under warranty within 2 months. He has given excuses of parents dying, store robbery etc; humanly anyone would believe him. If you want to deal with a liar, go ahead and buy stuff here. OR if you have extra bucks to waste on a sweet mouth person, do that. Your hard earn money should not be wasted on these cheat businesses. THIS IS THE WORSE PLACE and remember his name- Danny Do!!!!

I was thinking of getting new sofa, so I decided to check out this new store first before heading…read moreto other stores. Turned out this Ideal was my ideal store, my last stop. I ended up buying new sofa, mattress, bed and night stands, because they're all irresistible !! I already did my homework at home, so I know their price is very good price . Plus great customer service, I thought why waste more time browsing.

Great deals and nice show room. Went to about 5 different nearby furniture places before coming…read morehere and they were all small and over priced. They had the best deals and looking through the showroom was fun because there were so many options at different price points. We came looking for a bed and we found the perfect one at a perfect price! Shout out to Nathan for making us feel welcome while browsing through the store as well as encouraging us to take photos throughout the store (the store right next door allowed no photo taking for some reason). We purchased a bed without breaking our budget and left very happy!! Thank you Nathan and the crew in the back for helping us load our new bed in our truck. Definitely recommend this place to anyone who is looking for stylish, yet affordable, furniture!

1 Star (because 0 isn't an option) DO NOT SHOP HERE -- READ…read moreTHIS BEFORE YOU STEP FOOT IN OSIM at Valley Fair I'm writing this review as a warning to anyone considering shopping at OSIM Valley Fair -- avoid this place at all costs. What my friend and I experienced here on Sunday, May 25, 2025, was nothing short of outrageous, offensive, and quite frankly, traumatizing. We came into the store with the sincere intent of purchasing one of OSIM's high-end massage chairs. My friend works as a nurse laboring all day caring for patients , lifting heavy objects, and wanted a massage chair to help at end of the day once home. She even worked on the front lines during Covid pandemic helping patients putting herself in harms way. Truly a hero. She began trying out one of the chairs in the back corner of the store. That's when everything went downhill. A male employee (whose photo I've attached) approached my friend and asked if she liked the chair. She politely replied that she wasn't into that particular model -- which you'd think is a normal part of the shopping process. Instead of assisting her in trying a different one, the employee snapped, responding with an unbelievably rude: "Well, if you don't like it, why are you still sitting on it?" Naturally confused, we asked if he was joking. But instead of clarifying, he became hostile and aggressive, telling my friend to "get up and get out of the store immediately." He then escalated the situation even further by threatening to call mall security -- all because she didn't like a chair? Seriously. At no point were we rude, disruptive, or out of line. We actually wanted to explore the rest of the options and purchase something that day. Yet we were treated with alarming disrespect and made to feel unsafe in what should've been a simple shopping experience. The aggressive tone and threatening body language were so extreme that we had to leave the store. We captured the entire interaction on video and filed a report with Valley Fair mall security on the spot. Even mall security thought this guy completely out of line. Frankly, the only plausible explanation we can come up with for this behavior is racism and hate, as we are people of color. There was absolutely no other justification for the way we were treated. It was disgusting, distressing, and humiliating. I wouldn't take a free product from OSIM after this -- let alone spend a dime there. They lost not just a sale, but any chance of redeeming themselves as a business that values basic human decency. We're exploring legal options and strongly urge OSIM corporate to investigate this disgusting display of unprofessionalism and issue a formal response and apology. We emailed them but who knows if anything will be done? Final word: STAY AWAY FROM OSIM at Valley Fair. There are plenty of massage chair retailers who will treat you like a valued customer -- not a nuisance.

Just got the udivine2. Andrew really helped me out. You can download different programs too it…read more Fantastic experience 10/10

I went to the San Jose Flea Market just looking around and was in need for a dresser and chest. i…read moresaw a beautiful set at Rios Furniture. I purchased and Ricardo delivered to Oakland. Everything was set up beautifully, nice and clean . The customer service was great. I am going to purchase the matching night stand. Ricardo was wonderful. Wonderful experience. I have told my family and friends about the great experience. Thumbs up.

We were looking for traditional style sofa set which we could not find in any furniture stores. We…read moreare glad that we went to San Jose Flea Market and came across Rios Furniture. Ricardo was very friendly and patient. No sales pressure or rushing to sell something. We purchased sofa sets and coffee table. It was a very pleasant experience. Delivery and setup were very smooth. Again, Ricardo was not rushing to drop off the furniture and leave. He takes time to set it up nicely and clean up all packaging. Awesome experience overall.

Went here to try a new mattress and ended up buying one!…read more They have such a huge selection of mattresses here that fits everyone. We met Steve and he was more than happy to help us find the right mattress that was right for me and my fiancee. We had a mattress in mind already, but he gave us multiple options that fit our needs. We ended up picking the Helix Twilight. Steve made the whole process smooth from purchase to delivery to old mattress takeaway. He made sure to follow up with us to coordinate it all. Overall, a great place for a new mattress! The staff is extremely knowledgeable and helpful.

I needed to replace my almost 18 year (!) mattress (really needed to be replaced years ago but just…read morenever got around to it). I can see why this Mancini's gets good reviews. Steve greeted us and showed me a selection of mattresses that I would like. He even had me lay on one of those analyzers that tell you what mattress is best for you-- it was accurate as it calculated I would do well with a firm mattress, which is what I ended up choosing. I went with a Casper mattress that was on sale. Ordered the mattress and 2 weeks later received a call from Mancini's saying the mattress was in. The mattress was scheduled for delivery the next day and I received a text the day before stating the 2-hour window. They came as promised and they took away my old mattress (10.50 for recycling fee). If I ever need another mattress, I will come back. Highly recommend this location.

Nice choices, friendly service, there is a lot more in the store then you think, I was impressedread more

Very Friendly owner. Good quality product, Good selection of furniture. Nice location. Fast…read moredelivery.

The service was sooooooooooooo super kind !! He were very knowledgeable on each bed/pillow and had…read morerecommendations for each sleeper right off the bat. You can even try their floor samples and mix and match pillows and bedding to see what fits right for you! Low-key, I joked saying let me sleep like 2-3 hours and see if I like it or not, they said sure (it was a less busy day tho so it would of been fine. I don't think they would allow busy hours tho) lol. Anyway, the worker at the time we came was super engaging with us and making sure all our questions were met, and was super generous because my god mother made a horrible choice selecting a hard bed from another vendor (I told her freaking not too but whatever), and he said he would help pay the return fee if we bought a bed from them! (We didn't take them up on this offer because the seller we bought from earlier was also kind enough to let her exchange even tho there was no exchanges (lucky her because of her surgery ._.) oh well. Moving forward, woooweeeee, that's amazing customer service he provided 8D damn he was so helpful I was going to return my bed topper I had that was ruining my back the same day BUUUT i ended up fixing my problem (turns out two bed toppers isn't good lol only one is fine), I no longer needed a bed anymore. However, the bed topper they showed us was super comfy and forgiving for curves and side sleepers, I would have bought that instead of the current one I had if I didn't buy one already. We ended up buying a pillow for a good price to let us off on good spirit, and to hopefully help my god mother's feel more comfortable after her back surgery. TLDR: I'd recommend stopping by here and giving them a shot, you won't be disappointed! The employee at the time (I think it was the manager) provided excellent customer service and had high knowledge of everything in the bedding industry as he was able to answer almost all of our questions~~~ Thank you again!

If you are looking for a new Mattress I would definitely recommend this store to be your first…read morestop. The service I received from Mike Tran, the General Manager was second to none and he took the time to explain all the benefits of each brand. I visited the store a couple of times before buying and he will help you decide on the best Mattress based off of your budget and the type of bed you are looking for. I first met Mike a couple of weeks ago and if you want someone to help you decide on the best Mattress for you then I would visit this store before any others.