Had a great experience from start to finish -- from touring the store and selecting furniture to the purchase and delivery process. Waiman was incredibly helpful throughout, offering knowledgeable advice and patiently answering all of questions. He made the entire experience smooth and stress-free. His manager at the time was also very responsive and supportive. Highly recommend this store for both its quality furniture and excellent customer service. read more

I've never spent money so fast! The store had just what I needed, and I was able to arrange a time to come pick it up so I saved on the delivery. The sales guys were very eager to help me pack my purchase into my car and it was high-fives all around when we actually got it in. The storage just makes me happy and I'm glad that they are still in San Jose. read more

This review is for salesperson Waiman Chau from Blossom Hill store. He took care of me from quoting the price, providing inventory availability and setting up deliveries. He was very responsive and courteous. I had a good and smooth furniture purchase experience. read more

About four years ago, we bought two expensive leather power recliners with rechargeable batteries. We recently moved to Arizona, and our movers lost the chargers. I called the store and talked to our salesperson, Kevin Lam. What an exceptional person he is! Kevin listened to my explanation--I was trying to find and buy a new charger. It turned out it was difficult to find one, but he went out of his way, spent a lot of time and effort, and found one at a warehouse. Then he PERSONALLY, using his own money, mailed it to us in Arizona. Kevin is an amazing person and a wonderful human being! Great service and professionalism! The store is lucky to have you, Kevin. I know we were lucky to have you as our salesperson! THANK YOU! read more

Great products. Stellar service. Plus, this new location is on point! I like a lot of the products (definitely not all ha) at Scandinavian Designs. The value is there especially if you buy when they have a sale going on. What tips this location over the 100% percentile for me is the awesome customer service by their one and only Romeo - the store manager. Romeo gives proper advice (I design homes for a living) and is patient throughout the whole process. He has tremendous follow-through so when he says he will call back, he actually calls back when he said he will call you back. Amazing, right? He's fast and clear too. I can go on and on but you get my point about Romeo. Definitely look for him. I live in South San Jose so you can't beat this location for me. Hands down, I'm a very satisfied customer! read more

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I've worked with Ron who is a very attentive and caring in his manner of representing Scandinavian Design. He worked with us to select patio furniture for our outdoor design and gave his honest opinion on the pieces we chose, and helped us get the best price available. A few months after delivery I noticed we were missing a solar panel for the LED umbrella and he worked with me to get a replacement. I also worked with Romeo who helped with this initially as Ron was OOO and the level of care was beyond what I can say for other retailers. So happy with our patio furniture, we get compliments every time we host and have made our backyard a focal piece for parties and just chilling/ relaxing any day of the week. Will definitely work with these two again for future projects and have to say I am very impressed with their level of professionalism. read more

TERRIBLE and POOR quality , Terrible customer service the stand of the brand new sofa in less than 40 days using BROKEN already . We don't have a kid or heavy weight member. It used just for 40 days for a employed couple. It's one week we are waiting for The Scandinavian's response . The Quality is so bad. They DISREGARD the delivery time, and we received our chairs and sofa with couple of weeks DELAY . Such a terrible experience. read more

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Didn't find anything to my liking in my price range, but the showroom was roomy and clean, and doesn't have arrows on the ground like most Scandinavian furniture stores. read more

Love the contemporary style furniture, and especially Romeo's great assistance on helping us to pick up the best package to fit our budget and the design. The whole team is fantastic, my son missed his favorite car toy at the store, and the staff nicely saved our contact info, few days later, they found this tiny toy and gave us a call. Really appreciate it! Here attached the picture of our living room, which included the sofa and the coffee table from the purchased in the store. And we continued to buy more furniture from online such as bedside table, the package was arrived in good condition, and basically it was already assembled, I just need to put on the foot stand. read more

Scandinavian Designs - Living room - Furniture Stores Near Me - San Jose, California

Growing up, our couches have always been from Scandinavian Designs, even to this day. It was in our town of Cupertino, and today I found on Yelp that there's one in south San Jose! Stopped by today and the showroom is spacious and clean. The employees were super friendly, and attentive to our questions. Great quality items that will last a very long time! read more

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Excellent quality and stylish. Staff are so friendly and don't pester you. Prices are reasonable and pieces are distinctive.

The customer service is excellent. We ordered four living room pieces to be delivered more than a month later. There was a communication glitch at the warehouse and we only got three. After a quick call with the awesome store manager, the fourth piece was delivered as soon as it came into stock, without any fuss or additional fees. The furniture is beautiful and it was wonderful to test everything out before purchasing. I'm a fan of this store. read more

Do not buy your furniture from Scandinavian Designs. They will charge you $90 for delivery which eats up your sales savings. Also, if you have an emergency and need to reschedule, they will charge you another $90! The sales woman is very rude! Go somewhere else! read more

We furnished our new home entirely with SD. We went with a total mid century modern vibe. The manager was very helpful. It took us several visits to make our choices. They were willing to move furniture all over the store so we could visualize items together. They helped us purchase at the best time so there was a sale. Delivery was great. Nothing was damaged. We'll definitely buy from them again. read more

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Really nice store; the staff are ready to help when you walk in. The store is huge - very spacious with high ceilings. Make sure you measure your space at home carefully, because what looks like a reasonably sized piece of furniture in their store may dwarf your space at home! I wanted to give a shout out to Victoria, who was great at answering our questions, lent us a tape measure, and didn't pressure or rush us. She's also very easy to reach by phone! read more

Met with Livia who was wonderful, patient and so helpful and honest. Ended up buying some bedroom furniture and cannot wait to receive it. Thank you Livia for your wonderful personality and great help! We will come back because of you! read more

I am hoping my review for Scandinavian Designs located on Blossom Hill Rd San jose will not only be read by Santa Clara County Yelpers, but also in counties beyond. My quest to assist my 91 year old friend find a much needed chair recliner was extremely challenging as her health had taken a down turn and due to weight loss she was not weak and frail. We went to several stores that specialized in recliners and chairs with ottomans, but each in-store visit was met with disappointment as my good friend was not strong enough to recline the chair and most were uncomfortable after only a few minutes of seating. We were not to be discouraged but it was getting so frustrating as the need for a well fitting chair was not only for comfort, but her doctor wanted her legs elavated every couple of hours. It was by God's Good Grace that my friend recalled a store she had shopped at long ago and suggested we give this store a try. Hence ... we ventured to Scandinavian Design on Blossom Hill. We were met my the manager, Romeo Bilbes, who listened to our needs and led us through the store to various chairs he thought might be suitable for my friends needs. By this time my friend was beyond tired so I had her sit and rest as I navigated through the store. As I naviagated the beautiful showroom, I happened to find THE CHAIR, Stressless Recliner that would be The Saving Grace!! I brought my friend over and had her sit in it ... and sit in it ... and after several minutes, my friend's smile and face conveyed "This is it!!" Salesman, Chester Paguio, came over and asked if there was anything he could do to assist and I told him our story. He said the chair was only a display chair and in order to purchase we would have to Speacial Order and it would be ready in 6 to 8 weeks. I informed him that we truly needed this chair now as my friend's health had declined and her doctor wanted her to elevate her legs every two hours, so we really needed to purchase it ASAP. Chester was very empathic and stated he would do all he could and went to speak with his manager (Romeo Bilbes). After many minutes, Chester came back and informed us he and his manager had contacted corporate and explained my friend's immediate need for the chair and they agreed with Chester and Romeo that it would be okay for my friend to purchase the display chair. Hooray! Adding Icing to all this, they also gave her the ability to take it home for 48 hours and if it didin't workout, then we could return it for a full refund ... AND they took off $100 AND offered to deliver the chair at no charge! I am happy to report there was no need for a return and my friend could not be happier with the Stressless Recliner!! I understand my review is long winded, but I wanted you all to know this company exhibited not only Excellent Customer Service, but Also Goodwill BEYOND MEASURE!!! I will Definitely Patronize this store and hope you All Will As Well!!! Thank You Chester and Romeo for your Empathic Heart!! read more

Scandinavian Designs - Furniture Stores Near Me - San Jose, California

Nice furniture, VERY BAD customer service!! Don't deliver on time, don't call back.. very hard and annoying to d read more

We would like to thank Waiman for providing us with excellent customer service.  We were looking for the "perfect" set of recliners and along our journey, also visited Scandinavian Designs' Almaden store where we first met and received Waiman's superb assistance.  He spent a good 45 minutes with us looking and trying out different floor models and researching color options/availability at other store locations and at the warehouse.  We are very picky customers and have been spoiled by the smart designs, relaxing comfort and consistent durability of Scandinavian Designs furnitures.  Waiman's patience, attentive listening and genuine/honest feedback unequivocally affirmed for us that SD remains our only go-to furniture store for our homes and offices for the next 50 years.  Waiman is kind and will take excellent care of you as he did for us.  When our furniture arrived and there were some imperfections with the chairs, he took immediate remedial action and had a new set delivered to us within 10 days.  Wonderful customer service by a wonderful, trustworthy retailer!  Waiman provided exceptional care for us from start to finish, and we are grateful and very pleased.  We highly recommend Scandinavian Designs and Waiman for their consummate customer service and business model. Thank you Waiman and Scandinavian Designs. read more

Short story: I'm not sure I've ever experienced better customer service before; and most of the thanks goes to Romeo. Longer story (read to the end because there are a lot of Customer Support kudos): My wife and I went to the showroom on Blossom Hill to check out couches and entertainment stands. Romeo greeted us when we entered and let us know he was available if we needed any help or had questions; that was all, no hovering. We explored the showroom and found some items that interested us. Romeo made himself available and we chatted thru some of the details of the products. Romeo walked us thru the pros and cons given our lifestyle needs (having a small child and crazy yellow lab). We found the items that were perfect for our situation and he helped us check out; applying all deals and discounts without us having to pry for them. We scheduled our delivery date, and were on our way. Fast forward a couple weeks. Our house is undergoing a major renovation and, as all construction projects go, we had underestimated the timeline to when the room would be ready. I called to reschedule delivery, Romeo happened to pick up and he seemed to remember exactly who I was from weeks earlier. He then helped me push the delivery date out a couple weeks, no questions asked. Fast forward a couple more weeks. Construction still underway. I called again to reschedule delivery and push it out a couple weeks. No problem, no questions asked. Fast forward a couple weeks. The items we safely delivered to the house (very friendly delivery duo too). Items are dropped off in the living room; I waived installation. Observing and inspecting the size of the securely wrapped pieces of furniture, started to get me thinking if this couch would even fit in the living room space. I check the website for dimensions, cut out come cardboard dimension pieces to see scale, and positioned them in the room. Yep, definitely too large for the room. Apparently when you look at furniture in a big a$$ warehouse, the pieces seem smaller than they actually are. My wife then called customer support to ask about the return policy (since, frankly, I was too embarrassed after rescheduling twice and then completely ignoring room measurements). She was transferred to Romeo since he had processed the order; he was delightful as usual. Outcome: since we hadn't opened the protective shipping wrap and had also called within 14 days of delivery, there was no restocking fee. Additionally, since we were planning on getting a [much smaller] couch from them, they could pickup the original couch when they dropped off the new couch for no additional fee. AND, since we had purchased the couch during a couch sale, Romeo offered us the same promo that had now been expired for close to 3 months. He is a rockstar, and we are so appreciative of his support and flexibility! read more

I like their collection. I bought a coffee table set from them. Packaging was good and assembly instructions were clear too. The set looks really nice and quality is good too. read more

Both Reflections series Eight Drawer and Double Dresser are delivered on time. One had minor damage upon arrival and was replaced within a few days. WaiMan Chau (salesperson) was extremely polite and helpful throughout the process. The delivery teams handled the furniture with care and were very polite as well. Very satisfied with Scandinavian Designs and highly recommended. read more

My spouse and I are furnishing a home we purchased after having lost everything in the Sonoma County fires two years ago. Furniture shopping from scratch is daunting, to say the least. After our incredibly positive and productive experience at Scandinavian Designs on Blossom Hill Road, we feel that a huge weight has been lifted. Audra Klinger was our sales associate and she could not have been more helpful. Audra has a beautiful eye and a great spatial sense. We walked out with new living room and office furniture feeling confident, excited, and relieved. Thank you, Audra, and Scandinavian Designs for coming through for us! read more

Look for Romeo. He's really helpful and explained everything to us. It's difficult to find your favorite furnitures but you should give this store a shot. Remeo called me a few hours after we left the store to confirm the delivery date again and kept me posted on those pieces what weren't in stock. The delivery guys are very nice too. They arrived on time (actually a bit earlier and they called and waited for me). They brought in furnitures and assembled them right away. It was raining on that day and they still finished their job. There was a little split on the wood of our coffeetable (actually I didn't even notice before they pointed out, but they were very honest and told me) and they took note of that and I'd get a new one for free, and free delivery and they take away the old one. Very positive and pleasant experience! read more

We visited Scandinavian designs 16 years back in San Jose/Cupertino, and were greeted by Romeo with a warm smile. He merely answered every question we had with patience and offered some design ideas when we were confused. Customer Service is the reason, Scandinavian Design is our favorite go to place for all our furniture needs for such a long time. Highly recommend Romeo who sits in the Scandinavian Design store in Blossom Hill! read more

Finally decided to purchase a Dalea sectional from this store! I went into the store to sit on the couch and loved it. Perfectly sized and appropriately priced. The staff were great - they wore masks and didn't rush us even though it's almost their store closing time. Chester helped me with all my questions and 2 weeks later, I called them to purchase the couch! Delivery was also smooth. The 2 guys were able to put the couch together within 10 mins and they wore masks the whole time. Super happy with everything and so glad I chose this store. The staff are a lot nicer than the ones in the De Anza store. read more

I have been shopping at the two Cupertino stores before this new Blossom hill store opens its doors. Sales are very friendly. I like their design, quality and price is reasonable. The new store is very spacious with lots of furniture on display. On the grand opening day they had 20% off so I took the chance and bought more. On top of that they promised to apply the same discount to my earlier order (not delivered due to my own remodeling). Definitely will come back for more business!! read more

I just had the best service at this store. The entire staff is smiling all the time and they all greet you immediately when you enter the store. They all help each other with customer needs. I worked with Ron to pick out my furniture. I met Audra who is the assistant manager the following day to place the order. She remembered first thing in the morning that I was coming and was ready to work on the order. I needed the furniture to be delivered in another city and on a specific day because my husband was going to have surgery and I needed to care for him. She told me she would call the delivery center and see if they could arrange a way to squeeze this delivery earlier. She called within 30 minutes with the great news. I am so impressed that she REALLY CALL IMMEDIATELY as she said. There are alot of furniture stores out there you can shop for price and selection. Customer service is so important, you want proper attention and feel confident with the salesperson and the company you are purchasing from. Audra you are a professional ! You truly are very kind and sincere when you are working with the customers and your staff. I did watch your interaction before I was introduce to you to follow up with my order. I hope this company sees your potential and promotes you to a store manager. You are such a pleasure to work with that my daughter will be seeing you to purchase furniture for their new home !! Thank you Ron for your help in our selection as well, you are very nice to work with too ! Thank you Audra again for attention to our needs and making it happen ! Dianne A San Jose read more

Spacious open space showroom and sales are very friendly. Found all what we wanted to see, made our choice and ordered great cabinet. Highly recommended! read more

Awesome collection and well presented. Especially we have worked with Audra and she is just awesome. Love her energy and patience. She is extremely helpful and very polite. read more

My wife and I are pretty amazed by the wide selections available of bedroom, living rooms and office furniture available at the Scandanavian Designs store on Blossom Hill Road in San Jose. Special gratitude and appreciation should be granted to Livia Martin, the Sales Consultant at that store for her relentless effort, superior efforts and excellent service she had offered us every time we approached her for guidance and service. Also, special thanks should be offered to the Store Manager for his great assistance with working with us to iron out any obstacles. read more

Buyer Beware. I was deceived and lied to by one of the managers, Audra at the store when I purchased a VERY expensive sectional. She was not honest about how many pieces came with the sectional I ordered. I looked it up online when I got home and found out that what she told me was not true. Went back to the store and discussed with her, but she twisted the story around. Sectional has not been delivered, will be canceling the order and going elsewhere. Stay clear of this store. read more

greeted as I came in the door. 5 sales people at desk. The woman ask me what I was looking for. I wanted to buy a stressless chair. She took me over to the chairs and answered a few questions. She said I will get you someone who knows the chairs and can answer my questions. Meanwhile I tried several chairs, the salesman never came over. The sales people talked among themselves. I walked out the door while they continued to talk to each other. Pitiful sales staff. Lost a $4000 sale. read more

High quality furniture and attentive service, making sure customer's needs are met. Ron has went beyond all our expectations helping us choosing and saving money and we are very grateful to him. We are happy with each and every purchase we did and we bought a lot of stuff there - sofa, bed, recliner, media console, desk and office chair. Great design, easy maintenance, functional, modern and reasonably priced. Thumbs up! read more

We came to this store many times to look at furniture and finally decided on few items. Biggest one would be the dining table that Audrey recommended, some battery candles, and a floor standing mirror. The store sell quality stuff at a pretty decent price in my opinion, yes, you can probably find cheaper items in some other furniture stores near by, but the quality won't nearly as good. Plus my sales person Audrey's service is excellent, she is always trying to save us money and give recommendations that makes sense. I would recommend this store and Audrey to anybody that's looking for furniture. read more

Special Kudos to our sales rep, Audra, and her manager, Romeo. We visited the store a few weeks ago to check out their furniture. We fell in love with the sectional couch, cowhide carpet and other items. We came in pretty close to closing but both Audra and Romeo did not cut us short with providing excellent service, they answered all our questions without us feeling rushed. We came home that night with a quote and a "good feeling" about this store. We came back today to take a final look at our favorite pieces and to finalized our order. We love the quality and modern design of the furnitures. We are very very excited to get our furniture delivered to our new home. read more

We had a great experience here. Associates were helpful but also let you go at your own pace. The show room/store has tons of options. Once we decided to purchase, they were efficient and got us a delivery scheduled and donation pick up options for old furniture. The delivery team arrived on time and were fantastic. Within 15 mins they delivered and assembled all of our furniture and took the packaging with them. This was the best large purchase experience I've ever had. I would definitely return to this store. Oh and we love the furniture :) it's beautiful, stylish and well made. read more

Nice store! We always buy Scandinavian Designs, love the furniture and it lasts forever! Employees are super friendly and helpful!!

The best furniture store in bay area hands down! Extremely happy and satisfied with the purchase. Great selection, top notch quality and very knowledgeable and friendly sales manager. Highly recommended! We told our requirements and Romeo, the sales manager was super kind and willing to help. We stayed until about 30 minutes after he should have been off but never felt rushed. We did not feel pressured to buy but at the same time got all the attention and guidance required to complete the purchase. We had been looking for a couch for our family room for quite some time. I had checked almost all furniture stores in bay area from pottery barn to crate and barrel and living spaces but was not able to find anything striking and as per my need. The sales manager Romeo went above and beyond. He was very honest in telling the pros and cons of each furniture piece, and answered all my questions. He also helped us immensely in deciding the paintings and rug that would go with the couch of our choice. I was going back and forth with the painting but Romeo and Victoria were very patient and provided excellent advise. I could not be anymore happier with this experience. read more