I've been dining at various Freebird locations for years and it seems the prices go up and the quality goes slightly down, but the value is still there. This place is showing its age with grungy stained floors, and dirty dusty overhead AC ducts. In other words, this place could use a top to bottom cleaning. With that said, I do appreciate the fact that all the goods are laid out behind glass so you know what you're getting in that tortilla. You and a staff member walk the length of the ingredients until your creation is completely filled with the goods, and then you'll face the tip screen when you run your card. You can also get some add-ons like cookies, chips, and drinks. They do have a bathroom, but you'll have to punch in the code to use it. Ten informative photos included for this location. 31/2* read more

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I think this is my favorite Freebirds location! Freebirds has burritos, bowls, salads, and nachos that you can load with tons of toppings... it tastes a little lighter than Chipotle but still fresh and has some unique offerings like cauliflower rice. The staff at this location are friendly and do a great job fulfilling your order and the interior is clean and well-maintained. FAST FACTS: * Parking: plenty available in the lot around the building * Online ordering: available on their website or app * Delivery: available on their website * Wifi: create a free account to access * Taco Tuesday deal: $9.99 for two tacos, chips, dip, and a drink (available in restaurant only) * Catering and group ordering options The total was $25.05 after tax ($1.91) but before tip for: - Freebird salad with fajita white chicken: $9.59 - Monster bowl with half ground beef and half chicken: $13.59 - Added potatoes to the monster bowl but didn't get charged extra - Ordered a side of chips but I think they forgot to charge us for them The ingredients are all fresh and you can add as many as you want with the exception of queso, guac, potatoes, extra cheese, or extra protein. There are pre-made menu options (Claims to Fame) but you can also build your own burrito, bowl, salad, or nachos. I LOVE that they offer cauliflower rice (no extra charge), diced jalapeños, tortilla strips, and a ton of sauce options. When I first ordered my salad, they were out of cauliflower rice and put my food in a warming area until it was ready which I really appreciated! There is a nutrition calculator available on their website which is perfect if you track macros, count calories, or are following a specific nutrition plan. You can join their rewards program and receive free chips and dip for signing up. From there, you earn points with your purchases that you can redeem for different points. Overall, I love stopping by Freebirds for a quick lunch or dinner option when I'm craving a burrito bowl and this location met my expectations. I'll be back in the future! read more

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I can never forgive Freebirds for getting rid of their vegan chorizo. It was the most delicious entree and having an actual plant-based meat made it a truly exceptional option in the world of fast food. That said, enough time has passed that I've been able to process this loss and accept it back into sporadic rotation. You still have three types of beans to choose from, and the veggie option comes with guacamole. They also offer cauliflower rice at no additional cost, which is a nice change of pace. This location specifically is top rate. Always quick, fresh, and fairly priced, all told. The workers here are nice and willing to accommodate when possible. Order in person for the best results. I'm still holding out hope that they'll bring back some sort of vegan meat... But it's a solid, reasonably healthy, fairly priced meal as is. read more

I went there Sunday Aug 9 around 1:30 it all alone 2 guys in there one of them said what's up? I'm like trying to order. in front of me door dash guy picking up. 1 of the 2 employees starting making the online order and told me, he will deal with you, pointing the other guy. The other guys was taking to the dasher, well stood there felt stupid and not welcomed at all. 2 employees helping 1 guy and no one could help me. Deal with me???? Like is I was a pocler card club, or like if I was at dealership . Worst experience ever NOT coming back Ever so sad and cold service read more

This is my first time trying the nachos! I do not like the burritos here, but the nachos suprised me! I got an extra cup on cheese for my nachos. I did the beef and the beef was flavorful, I just wish the chunks were a little bigger. I will definitely go back for the nachos! read more

Freebirds World Burrito - Nachos - Mexican Near Me - Austin, Texas

Amazing customer service by Mr. Tariq gave me the best service and food handling possible thank you for the great experience n i dont have those often at food spots thanks you sir read more

Read this review as a 2.5 star rating! This freebirds is hit or miss, sometimes their rice and beans are hard and undercooked, sometimes they are perfectly cooked. Sometimes the steak is prepared medium sometimes it's pushing well! Some consistency would work wonders here! Freebirds is superior to Cabo Bobs and Chipotle but this location needs more training! read more

A few days ago I tried this place for the first time and a young man named Nagib was the taking my order. He was very polite and patient with me while I was being very indecisive about what I wanted. The food itself is good and has good proportions of everything. Definitely recommend eating here if you're on the go! read more

Came in late a few minutes before closing for the first time and Nagib was so kind and welcoming! He made sure our order was perfect, and did not seem bothered by us coming in late! Everything was delicious. Definitely recommend this place! read more

I stopped by this past Sunday around 5 PM, and they were out of everything except onion and corn. I ordered a Super Monster burrito, and instead of the usual solid, well-wrapped burrito you'd expect from other locations, I got something that looked and felt more like a lumpy Hot Pocket. What really killed it, though, was the attitude. Only one employee seemed to be trying--rushing around, clearly doing their best. The rest? Totally checked out, with that classic "I don't want to be here" not giving a fuvk attitude. Im CONCERNED cuz I just moved to the area and now this is going to be my local Freebirds... FML!!!!! read more

Food is pretty good & cheap. The app is not good at all!! it loses customers. I try to order online for lunch, and it'll tell me Error. Making me order else where. If you're the owner I suggest you put your money into fixing that app so you don't lose costumers. read more

I came here for dinner. The guy who made my burrito was awesome. He was obviously putting a lot of thought into the placement of the ingredients. Making them look really appetizing and well spread out. The restaurant was immaculately clean. The potatoes here are great! ;) read more

Visited Freebirds to try some of their new menu items from the claims to fame options. Overall, Freebirds seems to have a more spicy profile compared to other fast casual joints offer similar foods. However, I'm pretty disappointed in the flavors, they just don't stand out within the burrito/bowl. The queso and chips are decent. The guacamole is definitely missing some flavor as well. read more

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Tasty food! Great vibes and music. Love coming here during my lunch break. It's pretty busy most days but they move quick

Server was rude and dismissive. What her 4 inch nails. And rude racist aditude. We waited 5 minutes to even get acknowledged. I have never in my life had such a demeaning experience. read more

Got the chicken burrito it was good the salsa variants was what made the burrito chicken was kinda bland but overall satisfied with my experience filled me up. read more

I just ate a very filling,delicious Freeborn Special Brisket burrito!! Holy moly! Very happy with this selection! Restaurant staff very friendly and informative!! Will be returning again soon!! Chips and queso was very good too read more

I ordered a monster bowl with seasoned chicken. I received it via UberEats. The chicken tasted like tofu with absolutely no flavor or hint of a chicken taste. The bowl overall had no flavor. This is the first time in years that I have not enjoyed my food at this location. read more

Instagram friends were polled, and Freebirds was the winner. Personally, I like the different tortilla options, more bean options- especially unhealthy refried beans, the Spanish rice in addition to Cilantro lime rice, and the many sauce options. Top your burrito with some fried garlic. The idea is you can get a different burrito every time you come! Feeling not overwhelmingly hungry, but want a bang for your buck? Split a monster with a friend. read more

Freebirds World Burrito - Poll from friends. - Mexican Near Me - Austin, Texas

I came here because I was told it was better than Chipotle... I'm not saying it is or it isn't. They have the same concept, but the flavors are different. It definitely had a good taste, but there was something it was missing or maybe it was on my end that I missed adding something. I am going to try it again and play around with their ingredients to see what I can come up with next time. My reason why they get 3 stars. They lacked in the customer service area. I got and saw a grin here and there, but it did not feel welcoming and it almost felt like their employees were exhausted and did not want to be there. read more

Freebirds World Burrito - Ordering spot - Mexican Near Me - Austin, Texas

The monster cost $16 dollars and it's tiny. It's 13 for a freebird which is toning you blind. It used to cost $8 dollars and the Freebirds was like 6 which was on par with other establishments. They also got rid of the gluten free tortillas for some odd reason. Now people like myself that have celiacs can't eat here. I used to come to Freebirds every week years back and now I will not come here (mainly because I can't eat here any more). If your looking for overpriced burritos then go to Freebirds. This place doesn't feel like the hang out spot it used to be. Make Freebirds better again. iPhone mini to compare the tiny sizes for the amount of money you pay for it. read more

Freebirds World Burrito - Mexican Near Me - Austin, Texas

Simply cannot place an order from their app or online, and you cannot call on the phone to place an order. The app has always been junk.

Gave in and went back and nothing has changed, somebody def struggles with reading clearly. To management reading is fundamental and all employees should have that basic skill. Today I order nachos with creamy jalapeño on the side but got it on top and my queso on the side instead, there was maybe 10 pieces of chicken total on the bed of rice and beans. I give up! Took my son for lunch and let him place his order in the line and his was made correctly so I guess that's the trick don't order online. They clearly hear much better than they read. read more

Freebirds World Burrito - Seasoned Chicken Nachos - Mexican Near Me - Austin, Texas

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Something has changed at this Freebirds, and recent visits here have been disappointing. This location specifically seems to be understaffed, and a strange customer service model is now in place. Specifically, only one employee is working the entire front line, from building individual burritos all the way through the checkout process. There are other employees around, but they float around the store taking breaks, eating in the dining room, making an online order, or refilling sauces, etc. It doesn't matter if there are 6 or 10 people in line; only one person will actually be helping them. This means that the normally fast and pleasant experience at Freebirds can become frustratingly long. I still enjoy the food, but standing in unnecessarily-long lines triggers my PTSD from Disneyland 2022. Until the staffing and service model improves, I don't recommend this location. read more

I used to love Freebirds and would say they were better than Chipotle. After a few years of not eating here, things have definitely changed. First off, there was a long line of customers and only one employee was putting their food together and ringing them up. There were 4 other employees in the back and a couple of them were sipping on soda and chatting. It didn't make any sense. As for the food, it doesn't taste the same either. It's not bad, but definitely not as flavorful as it used to be. For sure Chipotle is now superior, but hopefully Freebirds turns things around and return to form. read more

I ordered small queso and redeemed my free Regular chip and queso with my reward points. I went inside to pick up my order. I proceeded to the "To Go" order spot and I stood there for a bit and no one said anything as they walked by a few times. I went to the register and let the employe, Sahara know that I was there to pick up my order. She asked what it was, however, she never looked up, not once. She gave me 2 small Queso's. When I told her the order was one small queso and the free regular Chips and Queso, she kept saying that I was wrong, being argumentative. Then she said, I 'll give you the regular queso for free. She still never looked up. She tossed the food over the counter. If for some reason it printed wrong on her end, she should've given me the opportunity to show her the receipt on my app. She made me feel like I was trying to get away with something. Be mindful that the rewards are earned from spending money at Freebirds. I have never had a negative experience at any of the Freebirds until now. She shouldn't be working with the public until she has training. Below is my receipt. 1 x Regular Queso & Chips (1 x $4.29) = $4.29 * 1 x Regular Queso 1 x Side of Queso 2oz (1 x $2.49) = $2.49 SUBTOTAL $6.78 REDEEMED: Regular Chips and Dip ($4.29) TAX $0.21 TOTAL $2.70 read more

I made an online order at the tech ridge freebirds on 08/8/2024 around 7:30 pm. The total for this burrito was 21 dollars. I ordered my burrito with guacamole and queso, which did not come with either. Which is already a 4 dollar upcharge. Along that that, there was little meat, and I ordered the new promoted "prime rib". This 21 dollar burrito essentially came with rice beans and sad wilty, almost moldy tasting lettuce. No meat, no cheese, no guacamole or peppers. The burrito was also not wrapped and looked more like unwrapping a newly punched fetus. I never write reviews like this but for 21 dollars, this was a sad musty experience. read more

Freebirds World Burrito - Mexican Near Me - Austin, Texas

The brownie is not good and they don't really give you enough queso in the burritos but they've got solid options that're very customizable and kind staff that can help you decide. read more

this used to be the go to spot way better than chipotle, apparently they changed ownership and went to trash. A super monster is now +7 dollars and only comes with one small scoop of guacamole for an additional two dollars on top of that. Any substitutions are extra, and the portions have decreased. This used to be the best spot for a burrito, it is now just as shitty as chipotle. Additionally, my girlfriend got a quesadilla and a coke, for $13 they didnt even grill the quesadilla. they threw some cheese in a tortilla and folded it with a scoop of chicken, and the coke was flat and flavorless! GARBAGE! read more

My first time at Freebirds. The queso was quite good, it was also a little spicy and the chips were amazing. The serving was also generous for my friends to share. There were a lot of variety of toppings, but I found my bowl bland overall. read more

Freebirds World Burrito - Mexican Near Me - Austin, Texas

I'm a regular of this location because I have never been let down. Sure, it can get pretty busy during peak lunch hours but that's partly because there are so many office buildings close by... I never stray from my bowl, but I do mix up what goes inside. You can't go wrong with adding a scoop of that Freebirds queso! My husband has gotten their quesadilla and it looked pretty yummy. **They melt the cheese inside the tortilla first THEN load it up.** I was confused when he ordered it for the first time, so I thought I'd share it! The staff is friendly and I've gotten multiple different times. The building always seems clean, and I've seen them pick up after their busy moments. The team here stays on task and their performance speaks volumes. If we are out and about and haven't planned lunch, I usually go here. If you are traveling or live close by, eat here. read more

Freebirds World Burrito - Mexican Near Me - Austin, Texas

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I love Freebirds! We try to eat there a couple of times a month. The service is always good and the food is consistently fresh and tasty. I think it's an incredible value for fresh, tasty food that you're actually watching them prepare fresh in small batches. They blow others (Chipotle) out is the water with their choices and flavor profiles. Fresh lime juice and crispy roasted garlic? Yes please! 15 different sauce options - sign me up! If you're a fan of the other guys and haven't tried Freebirds, you're truly missing out. read more

For a tasty and quick lunch it's hard to beat the Bird.. Very Austin the flavor is intense and made to order. Cayenne tortilla Monster with double steak is my go to for a high protein flavorful lunch. The original hot sauce is hot and a perfect match for a savory meal. Yes it's just a burrIto my California friends .. but way Austin so hold the tofu.. :-) Tip - the line can look intimidating but moves along at a good pace - give it a chance.. It's said piercings and Tats are required to work here - see how many you spot - locals for sure and good people! read more

Freebirds World Burrito - Register area - Mexican Near Me - Austin, Texas

Six of us went to Freebirds yesterday for lunch. We were surprised to find the restaurant almost empty during the peak time for lunch. I ordered a burrito and quickly reasoned why. I was used to buying a Freebirds burrito that was pretty hefty, but I only received a small burrito I could have received from Taco Bell. I have no desire to return until I hear that the burritos are back to their original size. It could just be a lack of training, but the lack of customers tells me that this isn't a one off occurrence. read more

It's sad to have to write this review- I typically going to Freebirds once a month or so and typically have amazing customer service and a delicious meal. This time the employees had an attitude, the food was bland, and the restaurant was ghost town. I understand being busy and being stressed but mid day and slow? I understand wokin read more

I've visited this Freebirds location at least a thousand times, the least I could do is give it a proper review. This spot is located in the heart of tech ridge, surrounded by a number of corporate offices and businesses, it always gets busy around noon. The good news is they always have enough staff on hand to control the lunch rush and get people in and out with their food. In comparison to Chipotle, Freebirds blows it's competition out of the water, out to to dry just like Chipotle's sad excuse for steak. The steak at Freebirds is tender, juicy, and packed with flavor. My wife usually goes vegetarian at most restaurants but always opts in for the dark meat chicken with her order, the chicken speaks for itself. I go deep when it comes to salsa, ALL the salsas in my bowl please, they have about 5-6 different types, each with its own zing and badabing. The portions are generous, easily one of my favorite selling points. The food and service is consistent, you'll get exactly what you want and how you want it each and every time, no surprises :) read more

I am an avid Chipotle burrito guy but when my friend told me that he never goes to chipotle anymore because he found somewhere better I didn't think it was possible...and then I was proven wrong. Freebird's appeal come from their choice. It's not the same 4 meats, plain or brown rice or 1 tortilla type. You can really customize your burrito to range in taste and texture. Most of all, I was full after I finished it! I will definitely be back read more

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We order from this location often through Uber eats. The last three times, we've noted a significant difference decline in the food that shows up. We are vegetarian and get the typical freebird with guacamole as well as other veggies plus some queso. The past three orders seem to be mostly rice with a scant amount of vegetables plus runny queso. The cost cutting measures of this business are apparent. It's unfortunate. We already spend about $15 per burrito plus whatever fees Uber eats tacks on. We won't be ordering from this place again. We gave them 3 strikes, we're now out. Next time, we'll order from Pita fusion or Chipotle if we need a fix. Super disappointed in the drop in quality given the rise in their prices. read more

I feel like I can only eat here every once in a while. The menu is very similar to Chipotle but their way of cooking in terms of flavor is different. I think it might be the flavoring of their rice and proteins that really doesn't make you crave for more in my opinion. This place caters to the Austin vibe and is pretty laid back in terms of atmosphere and the workers. The staff here are friendly and knowledgeable as they should be of their menu. read more

I actually wasn't much of a Freebird fan in the past, but I have come to like it more with the options that they have compared to other said Burrito competitors. I love the sheer fact that they have queso! Who doesn't love queso?!? I'm not much a burrito fan, but I have realized that I really just enjoy melted cheese so much more, so therefore I've been getting quesadilla's a lot lately. They are giant and really tasty actually. I typically always get the chips and queso of course. Today I ventured outside the box and just went for the nachos since it takes care of my melted cheese and chips and queso issue. It was pretty awesome-tastic. Except I probably could have used more queso, the cheese to chip ratio today was low. But over all it was really filling and good. The price for the amount of food that I got was awesome too. The line was fairly long at this location during lunch hours but for the most part it moved pretty quickly. The parking lot can get a little crazy too here during lunch. There's a lot of surrounding businesses here. I did notice like a reverse lunch rush here. It was very busy around 11:30-11:50 and the line was empty at around 12:10-12:15 strange to me, since I assume most people go to lunch at 12:00. Either way the wait isn't too bad anyways. I will definitely put Freebirds back into my lunch rotation. read more

Freebirds World Burrito - Chicken Nachos - Mexican Near Me - Austin, Texas