I've been here twice and both times they have sent me away after I waited for 2+ hours. First time…read moreis because they wouldn't accept a pdf scan of my passport which would've been if I didn't sit there for 2 hours before they even asked for it. The second I went and I thought they would've saved my proof of address for last year but they didn't so I didn't have one so they manually inputted it but didn't ask for my room number when they did. Then when I went back for my physical they informed me they need a proof of address because they inputted it without a room number and can't change it without that proof of address after already telling me it was fine as long as I brought it next visit.

Be careful going here, there is an older woman who does not care about your veins. She will put the…read moreneedle in to far almost going through the other side of your vein and when you complain she will make every excuse in the book as to you being the issue and not her, she will rush discharging you just so she can get to her break. I asked the woman to slow down pulling the tubes out of the machine because the needle was still in my arm. You will know who this woman is the first time she sticks you. I've heard from numerous techs that work there and donors that this is typical behavior for her and Grifols Denys everything, instead they just say you can't come back there so they don't get a bad rep, hope this helps the next !

Very easy and convenient location. Took about 45 minutes from start to finish to donate blood…read more Their customer service is top notch. Knowing my blood helps our local community is great.

Parking is in a lot beside the building. You need to turn into the next street to get there…read more Someone has to open the door for you to enter and then we had no idea what to do. It would have been helpful if they told us to go downstairs. All I saw was a staircase so that wasn't ideal. The staff in the donation site was helpful and super quick. It's ab open bay setting and no televisions or entertainment. I would come back. I just wish they had an easier way to answer questions. The tablet is tiny and seeing it is tough. Also if there was a sign ro tell you where to go when you come in would be helpful as would an elevator sign upstairs.

I have donated before at this place without event. But this time they did not secure the IV and it…read morecreated a huge bruise that took a long time to heal. One person was very rude and unable to do it correctly. I was so disappointed.

I normally try to donate blood every eight weeks. It doesn't hurt at all and the people here are…read morereally good at sticking you. They usually get it the first try which is such a relief. The center is brand new and it's really clean. The waiting area is pretty big - there are tons of magazines and a pretty big flatscreen to keep you occupied while you wait. The wait can be long sometimes, but generally not over half an hour if you have an appointment. Walk ins are welcome but you'll have to wait a lot longer. I normally just get a floating appointment, that way I can come in whenever I want and they tend to give you preference over walk-ins. Oh PS: It's not located on Jackson Street anymore. It's actually closer to South Main in Kent Square... 2nd floor.

Occasionally, they are understaffed and the wait becomes long. Other than that, I've only had good…read moreexperiences donating plasma.

They currently have a campaign going where you can get $100 for your first 7 donations. All staff…read moreare super friendly, unfortunately they are understaffed. Expect to wait a minimum of 3 hours anytime you go, that way you won't be disappointed. Bring a book or headphones. The wait line is standing room only, so if you have issues you may want to bring your own chair. The more hydrated you are the faster your donation will be!

Just had the easiest experience with blood draws every, in my own home. Price was comparable to…read morewhat it would take for me to drive 30 minutes on a cold day, which is painful for me. Excellent customer support from everyone! The gentleman I scheduled with was so helpful; correcting my booking errors and had great patience and understanding. Lkisha, the phlebotomist, called the day before and showed up right on time. She is friendly, detailed, and very professional. I've had some difficult draws, but she has the knack. Did the blood draws for my Genova kit and was in and out so quickly. No lines, no waiting room, no driving in the 40 degree weather and I got my coffee and breakfast right away after fasting overnight! Win, win, win! Excellent service. Thanks so much!

we needed a pediatric blood draw . Ease of setup, appointments , communication - all fantastic…read moreWe did run into issues with the draw with not enough blood coming into the vials but not sure if it was just narrow veins of the child or the needlr placement could have been better. It was eventually done and shipped as promised. In all a great convenience and experience with every drop counts mobile phlebotomy.

I hate to give a non profit 2 stars but this is the 2nd time in a month I scheduled an appointment…read morefor donating double reds an the machines were not here. I would appreciate a phone call or something to let me know. The staff is friendly but needless to say I'm very unhappy with the disorganization. And no I'm not going to another site when I'm suppose to donate here!