Great service, fixed the problem, reasonably priced, what more could I ask for! We had a broken leaking pool filter and a heater that didn't work. I was referred to Freedom Pool Service by a neighbor. The filter was removed and replaced, a job that included containing -250lbs of sand in buckets for disposal. The heater was removed and gas line capped. It was a big job well done. I definitely recommend Freedom Pool Service for any of your pool needs. read more

Freedom Pool Service IS as AMAZING as their reviews state, and I was fortunate to be on the receiving end of incredible customer service that went beyond any I've seen in years. My life is extremely busy, trying to get this review written took forever, but it truly needed to be done. The previous pool service called to tell me the pump for my 97 year old mother's pool was not working, and they could send a technician to assess it for $95. The next day he sent a video, and called explaining the pump was in need of replacement, it was 1 1/2 years old, and of course I was told it had a 1 year warranty. They were not willing to help me other than for me to buy a new pump, and pay to have it installed. I hired this company because they serviced & repaired, and the previous only serviced, but I was NEVER happy with their MINIMAL service at a higher cost. I started looking/reading reviews on Yelp for a new pool service, and came across Freedom Pool. I thought these reviews were too good to be true, I WAS WRONG! I called to inquire about a monthly service cost, and what was included. I spoke with Rachel, and was explaining my current situation with the pump. She asked if I could send her the video, and she'd have the technician look at it. Within a few hours I got a response from Andrew asking if I knew the pump model number, as he felt this pump had a two year warranty. I went the next morning, took pictures, and sent them to him. He called me that afternoon, said he spoke to PentAir (pump mfr.), and it was covered, and could send someone (Alex) to install a new pump that afternoon. WOW, I was shocked! I asked the cost of installation, and he said it was covered by the warranty, WOW AGAIN! Guess who became my new pool service? I'm so very impressed with the knowledge/suggestions from all staff members. Andrew who resolved my problem with not even being a customer (yet), to Nino who came out to assess the pool/condition/surroundings, to sweet Rachel who answered my call that day. The weekly service technicians (Javier & Bernard so far) are responsive, thorough, and friendly. WHAT A WAY TO RUN A BUSINESS, WAY TO GO FREEDOM POOL! read more

I got multiple quotes and visits from different pool service companies and Freedom Pool Services stood out to me as the best service, most friendly, knowledgeable and professional personnel. They keep a dependable and reliable schedule. They are also competitively priced. Beyond cleaning and maintaining the pool, I've also used them to replace our pool pump. I would highly recommend Freedom Pool Services. read more

Replaced pool pump from single speed to variable. Did a great job, had to repair a few issues in order to install the new pump. Alen was very informative, courteous, and respectful; of property. I will use them again for any pool needs. I highly recommend their services. read more

As a first time pool owner finding Freedom Pool Services is the best thing that has happened to me. After getting my pool remodeled I wasn't left with much in how to operate my equipment. I ran into a issue and reached out to Freedom Pools. I spoke to the owner, Drew about the issue but also mentioned I didn't even know how to run/operate my pool. Drew stayed on the phone with me for hours walking me through how everything works. He then sent out Alen (who is awesome!) to come fix my issue and further walk me through how all my pool equipment works and how to maintain the pool. Time is our most valuable asset and Freedom Pools dedicated a lot of it just to bring me up to speed. Other Positives: -Quick response to issue -On-time/prompt service -Fair pricing -Highly educated technicians (Alen!) -Customer service A+ -Cleanliness A+ -Skilled work read more

I've used Freedom three times for pool equipment problems in the last couple of years. They have done a great job each time. They are very knowledgeable, timely, and easy to work with. I will certainly use them again if I have a problem in the future. read more

I can't say enough great things about Freedom Pools and their team. Drew was extremely helpful with our pool equipment purchase and Alex went above and beyond with the install. Every time we had a question, Drew was responsive and came up with the perfect solution. They are great problem solvers and always made me feel as if I had nothing to worry about. I highly recommend Freedom Pools for your equipment purchase and install. read more

Allen did excellent work on the a heater replacement. He was very thorough and meticulous. He was friendly and helped to answer all my questions even giving unrelated advice on how to implement a solar panel drain for winterizing my solar panel system. I will definitely use Freedom for any other necessary pool work. read more

Freedom Pool services is quite simply "the best" in the business. Technicians are incredibly knowledgeable and they are completely transparent with their diagnoses and suggestions. After 40 years of going with "anybody" in pool repair, I only use Freedom Pool Services. read more

We can't thank enough... Took care of our pool when we left our home for extended period of time. Having the team taking care of the pool and enjoyed the peace of mind was one of the best decision I made. read more

I contacted Freedom Pool Service and wanted them to submit a proposal just to clean a small 15x23 pool (1 time per week, 4 total cleanings per month, when the average price is $100 per month, but as you can see by the attached document it is almost 7 times more. I feel like they were taking advantage of me. This company is not recommended, buyer beware! Clearly they lack transparency. read more

Freedom Pool Services - "Freedom Pool Services" clearly has unethical business practices & trying to charge & extort money from me when I don't need these services. - Pool Cleaners Near Me - Santa Clara, California

Freedom Pools has been AMAZING, by far the best service we have ever had. Our pool was built in the 60's and is surrounded by many trees, they understand how to keep the pool's PH balance correct with all the pollen from the tree's and free from algae. I also love they are full service, and can fix the equipment etc... They are prompt in responding to any conerns. By far, they are the most professional service we have had over the years. read more

I found Freedom pool services, easy to communicate with, quick to reply, quick to respond. They are very knowledgeable about the Hayward pool equipment. Definitely don't skip them when shopping around for a good honest and qualified pool service company! read more

I contracted with Freedom Pool Services to replace my old 2-speed pump with a Pentair Intelliflo3. While I found them on Yelp, they had done work for a friend as well. Drew convinced me that upgrading my pump was wise and would save me money on electricity going forward. There were some compatibility issues integrating the pump with my EasyTouch panel, which required a couple of follow up visits from expert tech Alen to resolve. Pentair actually provided a newer control board for my EasyTouch to make it work. It worked ok until the first storm of the season where water somewhere in my system caused the new Pentair GFI breaker installed with the pump to trip, and not reset. Freedom again came out to replace the breaker. Fingers crossed, it's all working now. Freedom has done a good job with customer service and follow through for me and I would definitely use them again for future needs. read more

God awful. Impossible to get a hold of anyone of use. Not only did not fix the problem but broke something else in the process. Refused to fix and demanded payment for it. Stay away. read more

We've been a Freedom Pool Services customer for over ten years and I can't recommend them highly enough. They are professional, knowledgeable, helpful and personal. This week Alen identified we had a performance issue with our in home WiFi network that was causing an issue with the firmware upgrade to our Hayward system. He helped me diagnose the issue and made recommendations on how to resolve it. He stayed late and didn't leave until he'd double checked all of the system setting and made sure I understood how to monitor and adjust them if necessary. They stayed with the original quote for a simple service call even though it took hours longer. Two thumbs up and five stars from me. read more

Freedom pool service has taken excellent care of my pool. They are also always available for technical questions and offer referrals for other pool related issues. read more

Debugged the problem with our system very quickly, and replaced the required parts of our motor..

Great service and value! Freedom pools installed a 2 speed pump and upgraded panel for my pool system which has been awesome. The setup is quiet and saved me a few hundred per month from my old setup. Highly recommended read more

Been having then service our pool for several years now and have been very happy with their service. Guys are always friendly and happy to answer any questions. read more

I had a union leaking and Allen was out promply and solved my problem. Thank you for great service.

Freedom pool is an outstanding company. They guided me through the process of taking care of my pool. I went with them through the pump selection process and installed it very smoothly several years ago. Since then they have made sure it always operates flawlessly, never a problem. Because I was very impressed I have called them for other installations and questions including the pool light, electrical equipment, diverters and solar operation. I highly recommend them. read more

He is very responsible and knowledgeable. We had few houses in our life and all had pool never worked with anyone as good as Art, he is absolutely perfect. read more

Freedom as done a great job for all of our pool repairs / equipment replacements and general questions in maintaining the pool. Drew and team are extremely knowledgeable, courteous and friendly. Quick response times and the work is done within the time frame provided by the team. Highly recommend Freedom to anyone who has a pool. read more

We previously used Freedom Pool Services for some repairs and they were good. Then suddenly they started ghosting my request to replace a valve seal. They have no phone support to talk to a real person. Just a web form that sends them an email. Won't be using them again. Update: Apparently there was some e-mail glitch (even though I sent several requests for updates). I'm willing to give them the benefit of the doubt. read more

We have used so many different pool services in the bay area in the past five years at this house. Each time our pool has turned green for one reason or another. We have been with Freedom for a couple of years now, and they have been the only company that has been able to keep our pool pristine. They are knowledgable and prompt and super responsive to anything we need. Freedom was slightly more than the other companies we have tried, but we have had such amazing service there is absolutely no doubt in my mind that they are worth every penny and then more! I would 100% recommend Freedom Pool services to anyone looking for an responsible and effective pool service company. read more

Made the pool service even on very cold days. They are happy to please the customer.

With Freedom you get a piece of mind! They are highly trained from equipment to chemistry of your pool water. They treat you like family. They explain why you might need a certain piece of equipment or a specific treatment for your water. I would recommend them to anyone who wants to have a pool that works properly with amazing water that you can see and feel the difference. They use eco friendly products and minimize harmful chemicals. Feel the difference with Freedom! read more

Great service, good value and my pool has never looked better!! I can highly recommend them!

Freedom sends out honest guys to assess your needs--thought we were going to have to drain our whole pool to get it right, but Anthony evaulated and didn't find it necessary. All of our weekly visits were efficient, consistent, and the guys were dependable. Our pool always looked great And we swam in confidence! read more

Exceptional service friendly and knowledgeable. I was impressed by the quality, accuracy and pricing. Amazing and highly recommend they came , they analyzed, they concurs. Hot tub heater up and working. Pool automation up and working. . read more

Drew and his team have been great to maintain my pool weekly and provide timely repair at the schedule they promised.

I called and ask if they can do deck o seal replacement. This is a service not provided by this company. However they did provide with a name of a person who does provide this service. So I hired them and they did a good job. I appreciated that they gave me the name and phone number of a sevice provider. read more

These guys are experts in their field. Their diagnostic ability is fantastic. I had a mysterious filter pump problem. My pump stopped working. Within minutes FPS discovered it was a problem with the mobile app and resolved it just as quickly. Very efficient, very friendly, and very good. read more

Freedom has been my go to company for all things pools for the past 5 years, 2 houses, and 2 pools. They've installed all of our equipment from Pentair to Hayward from plaster pools to pebbletec and standard chlorine to salt water. What I love about Freedom beyond their expertise is they stick to what they know and have a great referral program for the things they don't specialize in vs some of the companies out there that try to do it all. Every person I've interacted with at Freedom from technicians to cleaners has been professional, patient with questions, and responsive. It's nice knowing that you have a reliable and trustworthy source when owning a pool when so much can go wrong and there can be a lot of expenses quickly. read more

Have been using Freedom for a year now. Has always been very responsive and keeps the pool looking great. Have had them give me training on my new pool equipment and they also referred me to a company to fix a problem they couldn't handle (Underground repair). Great total pool care company. read more

Freedom has made everything easy - from the weekly service to helping diagnose and fix various equipment issues. Drew and team are super knowledgeable, patient and are incredibly prompt via email and getting tech's out to help when needed. read more

Amazing! Honest and easy to work with. Extremely professional. Really happy with their consistent service and attention to detail. Highly recommend. read more

Super friendly staff. They make a schedule and keep to it. They know what they're doing. The best!

Freedom installed all new equipment on an existing pool. They were timely and the work was done in a very professional manner.