I had a particularly awful experience with this dealership with my first car, and I thought it would be helpful to give people the heads up. I got my car in 2007, a brand new Ford Fusion. My dad had been helping me out when I was in college, bringing it in for services for me. In 2011, I personally brought the car in to be serviced after hearing a noise while driving. Long story short, I was charged over $500 and told some bullshit story about the power steering. As I was leaving the dealership, I heard another loud noise and had to turn around and go back. The man at the service area was very rude to me and sent another man out to look at my car after I argued that I wouldn't pay for them to look at my car again when I had already paid under the assumption that everything was fixed. That man, who I will not name, talked to me as he looked at my car saying I shouldn't take my car to the dealership (this was a man who worked there!!). He told me that there was nothing wrong with my power steering but that there was a loose cap making the noise. In his words, they saw I was a young girl and took advantage of that. When he looked inside my hood this time, he said they had left something unplugged, probably hoping I would come back and spend more. He told me to be careful and argue the charges. Of course, I lost my temper and stormed inside asking for my money back. Again, long story short, that man who told me all those things ended up getting fired and the service man told me not to return to the dealership with my vehicle if I was going to accuse them of such things. Needless to say, he was a major asshole and I'm sure he's still working there. This all happened around October 2011. In February 2012, I was driving my car with just 50k miles on it and the engine blew out!!! I took it to this dealer again with my dad and they said my cars engine was shot and that it was worth less than the new engine would cost. I was furious!! How does that happen to a new car at 50k miles after being serviced just 4 months prior! I am convinced that they must have done something to my car and would strongly recommend against this dealershipw. To make the situation worse, they wouldn't even give me money to trade the car in. They were incredibly nasty. I took the car to volkswagen of freehold and they were kind enough to work with me on pricing and gave me back $2k for my car even though it didn't have a working engine. The end result was, my family owned three ford vehicles in total. After this experience, we all traded them in for different brands within the next few months. I can't insist enough that there is a reason that ford is known as "Found On Road Dead"... It's really not a joke. read more

Do not go to this dealership. Perry was very rude to me and wouldn't service my car because we didn't purchase it from them. Well if you gave customers good deals and didn't rip them off then you would get 3 cars I purchased in the last 3 years. Never go here and save your money read more

FORD EDGE 2017 TITANIUM AWD - VIN 2FMPK4K98HBB54313 PURCHASED vehicle, car's engine shuts off while driving! Happens often, but Ford says it does not produce a code and it didn't happen to the mechanic... IT happened about 8 different times to us. We showed them the videos of this happening. Others have reported issues with Ford Edge 4CYL losing power WHILE driving. Traded car back to dealer with 3,000 miles.... lost $7,000 on the trade on the 3 month old vehicle. This VIN is reported to NHTSA.gov Told the dealer to not resell the vehicle. They are going to resell 2FMPK4K98HBB54313 and it is dangerous!!! read more

I can tell you without hesitation, Freehold Ford and their service department is the worst in the area. Specifically, the incompetent person running their body shop who has no idea how to resolve a problem. Not only is he clueless, his inability to resolve problems with cars leads to his insulting manner. He actually threw me out of his garage after I pointed out 10 different problems with the body of my brand new 2015 Ford Taurus. Every door, hood and trunk are mis-aligned. I already had the car in the shop once to repair the driver door and hood and it is still mis-aligned. After pointing out all the other problems he said I can try to fix it but it will never be perfect. A $35,000 car with doors that don't shut properly.... Really. After I said to this guy, "this is a safety issue" he laughed at me and told me to get out of his garage, which I was glad to do since I realized what I was dealing with. I will urge anyone who is looking to purchase a Ford Product, DO NOT go to FREEHOLD FORD, especially, yes, especially dealing with the service department and the incompetent manager who has no idea how talk with people. He is nothing more than a Buffoon. All American Ford in Old Bridge is much better. I have had better service experience There and in retrospect should have gone there. STAY AWAY FROM FREEHOLD FORD. You will regret doing business there. read more

Very unhelpful. Just wanted to compare two vehicles side by side and the salesman wanted us to go in and sit down with him while he got a key. Not sure how they expect to sell vehicles if they won't show them. read more

first time shopper went into dealership as a first time customer and was treated like I did not even matter, sales manager nasty, sales person lost...never again waited 30 mins for them to look at my trade-in, never stayed long enough to get a price from them read more

Went in for an oil change and concerns about messages popping up on the dashboard for my transmission. The service department called us with a couple of hours with a solution. They were able to fix it that day and worked fast to have our car back to us in time to drive to the airport to catch our flight later that day. Great service! read more

These people are the worst I've ever dealt with in my life. The service department are complete thieves, and the sales department staff are rude, combative and antagonistic. STAY AWAY!!!! if I could give them negative stars- I would. read more

We purchased a new Explorer and now leaving for vacation and being told that the girl who handled the new plates with MV quit, our plates were never put in. We are leaving for vaca on Wednesday and now the woman claims the guy with the plates will be In after 3pm on Tuesday. Calling it friggan close. I best be getting a new temporary or my plates. I really don't want to get pulled over for expired temporary. I hope that Freehold Ford does the right thing ! read more

No Hassle - No Issues - No Problems - No KIDDING. Professional, Courteous & Knowledgable, with a genuine interest in listening to the customer needs and providing the customer with the needs, period! No run around, no haggling, no interruptions and no games...hard to find today!!! Going car buying, do yourself a favor, visit Freehold Ford and request Gregory Battaglia. A fair deal awaits you as well as having a partner for all of your future car buying needs. read more

I wrote this on 2/11/19. Unfortunately, the whole review will not fit. I purchased a Certified Pre-owned (CPO) vehicle from Freehold Ford on Tuesday, January 22nd and financed the vehicle with Teachers Credit Union. Upon purchasing the vehicle, Tommy from Freehold Ford sold me a 3,000 Extended Service Plan. As is my right, I decided that I wanted to cancel the warranty on Thursday January 24th, so I called the Ford warranty hotline. The hotline informed me that the dealer had not registered the warranty yet and so they could not cancel it. I then called Freehold Ford and spoke to Tommy. While on the phone with Tommy he became very rude and refused to register the warranty so that I couldn't cancel it. He said I couldn't cancel it because it was part of the vehicle contract. When my relative asked him (while were driving if it is actually written into the vehicle contract of does the warranty contract state that you have to keep the contract he said no, she asked can the warranty contract be cancelled and he said yes, it could). She then told him that she expects that the warranty should be registered so it can be cancelled if I wanted to cancel it, as it states on the warranty contract that it can be cancelled within 30 days. When I called the Ford warranty hotline again, they told me to write a letter and fax it to them so that the warranty could be cancelled, I faxed the letter as I was told to. I have not received communication stating that my warranty has been cancelled. On Monday, January 28th, when I started my car, a check engine light appeared on the CPO vehicle that I purchased. I had the code read, the code from the check engine light stated that something was wrong with one of the catalytic converters on the car. The batteries in my key fobs had also died, when I went to replace them, I discovered my key fobs were glued shut. At this point, I was sorely disappointed in the quality of the vehicle I had purchased and the customer service from Freehold Ford. I received a voicemail from Tommy on Tuesday, January 29th stating that if I wanted to cancel the warranty, I could refinance the car in order to lower the payments, but he told me that my interest rate would have to be higher. I never intended to refinance and sign another contract because I was fine with the payment amount as it was, I just wanted to cancel my warranty. When I went to Freehold Ford on Thursday, January 31st in order to drop my car off for service and to have my key fobs replaced, I was ambushed by Tommy and some man who was apparently the owner. After I turned in the key fob and the vehicle to the service section. Tommy and the other guy told me that I had to sign another contract, or I would be unable to get my car back after it is serviced. I was told that my loan had not been approved by the credit union and that they would have to run my credit again and I would have to sign another contract. I told them that they could not run my credit and that the loan had been approved. I then told them that I would have a lawyer contact them, at this point Tommy laughed. I went to the service section and requested my key, and it was returned to me. I refused to have my credit run. Later my fiancé and a family member of mine came to the car dealership, and Tommy denied stating all of the above, and even when he conceded that he would have the key fobs replaced he later lied and said that he had not said that. He also had said they were not responsible to have the car fixed so it would pass inspection. He even tried to pass the car off as a used vehicle. However, it was pointed out to him that it was CPO car and they had to fix it to pass inspection. At this point he said that he had to get approval from the manager because he could not approve the service center to fix the car. He kept us waiting for approximately 30 minutes while waiting for the manager who was in a meeting. While we waited overhear another gentleman in the dealership having a conversation with one of his coworkers stating "I don't know why they are giving them such a hard time it's a certified preowned car and they have to fix it" I was told that I would be called on Wednesday February 6th and offered a loaner car if they still had my vehicle. I never received a call to be extended that courtesy. On Thursday, February 7th, my vehicle still was not completed. I had to call multiple times in order for them to even start work on my vehicle. When my vehicle was completed and returned to me on Friday, February 8th, I received it with the same broken key fobs. I was told some story about how the key fobs were special and had to be ordered. I find it difficult to believe that the key fob couldn't have arrived in a week. This is the third Mustang that I've owned, I'm very loyal to the Ford brand. My experience with Freehold Ford has made me never want to step into another Ford again, for fear that I will have the same experience in another dealership. read more

My husband purchased a Transit van last May. At the time he didn't have a lot of credit, so the finance manager told him he would have to start out with a high interest rate with Ford Credit, but after a year, making good payments, he could come back and re-finance at no charge and get a much better rate. We went back last week and, surprise, that was all a come on to get us to buy a car at the time. Now they said since the car was used, it would be a higher rate. They said he wouldn't do any better unless we added money. What shisters! I would not recommend that dealership. They told us to go to our back and re-finance. Don't go there, they are dishonest. read more

Absolutely love the help and kindness that was shown to me when I bought my Ford edge. I love how well I was treated that I took my sister in law up there and she got a phenomenal deal also. The service people are very knowledgeable. They answered any questions that we had. While waiting they asked us if we needed anything like a drink or anything. I had some stations on my truck and asked the guys at there service center what I could use to get it off and not only did they tell me they cleaned it off for me while we were waiting. I would recommend the food dealership to anyone I know and thank u to Kristine for being so patient and doubt a phenomenal job I'm getting me and my sister-in-law set into the cars we both wanted. I want to thank the whole Freehold ford family there. Thank u guys. read more

My husband and I just purchased our 2nd Ford Explorer. Purchasing a new vehicle is never on someone's fun to do list. The dealership was spotless and everyone greeted us with a smile and a hello. With the help of our salesperson Justin and GM Walid, we were able to find the vehicle that best fit our needs and budget. Mike and Kristine in the finance department helped make the paperwork part seamless. Our new Explorer was filled with fuel and detailed as soon as we completed our transaction. Go see Justin when you're in the market for your next vehicle! Thanks Freehold Ford! read more

Unfortunately what we thought was a great experience turned out to be a nightmare. It was the first day of February. We called Freehold ford looking for an explorer sport. A woman answered. She asked if we were serious about buying the car and could sign the deal that day. I explained what type of price and deal we wanted. She said no problem come on down by 2:00 pm that day because the sale if completed on the 1st would go into January and they had more cars to sell. My wife and I drove down. We met with Greg Battaglia. Seemed like a decent guy. We explained that we want to pay $499 with no money out of pocket plus Freehold Ford was to pay our last payment with US Bank. This is what I told the woman on the phone and this is what we expected. Greg called US Bank to confirm the last payment on our Acadia. He confirmed the amount. One payment. After go back and forth he said there just isn't enough money in the deal and that I had to make the first month's payment on the explorer up front. After driving all the way to Freehold Ford I caved and agreed to pay the first months payment on my Amex. Now it is almost 4:45 and everybody is rushing. I finally get into the leasing office and sign the papers. I left after another hour waiting for the car to be prepped. We thought all was good. About two weeks later US Bank calls looking for the car. I explained to US Bank that I turned the car into Freehold Ford. I explained that they were also supposed to make the last payment. US Bank said they hadn't received payment. After another week I get a billed for my first month's payment from Ford. Which Freehold ford was to make. Now we are in March and US Bank still doesn't know where the car is and they are looking for the last month's payment. I ended up paying my last month's payment on the car we turned in to US Bank so my perfect credit didn't get ruined. I called Freehold Ford numerous times asking to speak with Greg Battaglia and they kept telling me he was with customers. Finally I asked for the manager Wallid. I explained to him the situation. He tells me that Freehold ford never takes cars in off leases. That it is always the owners responsibility to turn the car in and that they never ever pay off someone's lease early. I explained to him that I lease many cars and that I have always turned in cars a month early based on whatever the current deal is. Wallid told me I was crazy. I then told Wallid that all I was looking for was my last month's payment that made to US bank. He told me he would see what he could do after I send him confirmation I paid off US Bank. I did just that. After a week, I called him back and he said he may be able to cut a check. I mentioned I had referred this matter to my law firm. He informed that he has many lawyers in the state and not to go that route. I have since called 4 times and every time I get his voicemail. At this point the last payment isn't worth my time and effort. We love the explorer and I was planning on leasing another in a few months. My wife and I will never go back Freehold Ford. If the owners ever get a chance to read this, I hope you have a sit down with Wallid and Greg and explain to them that this is no way to handle customer service. They lost a customer for life over a few hundred dollars. Shame on me for signing a contract and not reading it properly throughout the mad rush. I will be buying a few explorers shortly but not through Freehold. Thanks Chris R. read more

I really wish I came on Yelp to read the reviews about Freehold Ford prior to purchasing my vehicle there. What a disgrace. Made an appointment for an oil change at 12:30 pm and get there to find out the staff is at lunch. Ok, great. An hour and a half later my car is still not being serviced and I am handed paperwork being told "you can leave if you want to". Wow, great customer service. I've never seen such a disorganized mess. I would not recommend this place to anyone. They will kiss your butt to sell you a care and then kick it on the way out once they get paid. read more

Once again, the highly dishonest and unscrupulous service advisors at Freehold Ford have dishonored themselves, their dealership and the Ford brand. We had our 2006 Ford Escape in for semiannual routine maintenance (oil change, tire rotation, comprehensive multi-point inspection...a package they call "The Works" and which is by itself a very good deal, so long as you take any required additional work elsewhere). The service advisor recommended replacing the engine and cabin air filters and quoted a price of $130. To make a long story short, I purchased the two filters for $23.57 from Amazon and spent a mere 17 minutes installing them. Two days later, we called to report an intermittent ABS indicator light. The service advisor said they would charge $140 just to diagnose the problem. So we called Henderson's Service Center in Freehold. Ed Henderson said he had seen this happen many times before and that he was "85% certain" he knew the cause. We took the car in late in the day, he confirmed his diagnosis, ordered the part, and completed the repair the next morning...all for only $3.90 more than Freehold Ford wanted just to do the diagnosis. Tired of dishonest dealerships you can't trust constantly trying to rip you off? Take your car to a trustworthy independent mechanic...like Henderson's. read more

Just had an unsatisfactory experience with the service department at Freehold Ford. They would not even speak to me until I came in for an appointment so they could scan my car's computer and I could pay them $200. They wanted me to pay them $200 so that they could tell me what I already knew. Other area dealership service departments (Sansone & Sea Breeze) were a lot more courteous and were able to speak with me and answer my questions without taking my $200. I'd definitely go with Sansone or Sea Breeze over Freehold. read more

I will never walk into this dealership again. Walid, the sales manager is the reason. I took me 3 trips back to try and resolve a rebate that i was entitled to even after it was confirmed by 2 sales rep's that there were no rebates. The sales manager Walid did everything he could, to make me look like an idiot, so after 3 unsuccessful attempts trying to contact the owner, who refused to return my phone calls, I complained to the BBB. If you insist on buying a car from this dealership, please be diligent and do your homework because they can not be trusted to do the right thing. One person really stands out, Walid, the sales manager. I can't understand how he made it to sales manager. he is the most manipulative person i've ever dealt with. Don't let the size of this dealership fool you into thinking anyone here has integrity, it does not exist here. read more

I love my new truck and the professional service that Jim K. and the Freehold Ford team provided. This is our second vehicle from Jim at Freehold Ford, and we will definitely be back to see him for our next purchase. People like him make the car buying experience enjoyable. read more

AVOID THIS FREEHOLD FORD AT ALL COSTS. Terrible experience at this Ford due to the people working there, particularly the sales manager, Rich O., and the owner. I do not know how this dealership even functions with such classless and disrespectful employees. They do the bait and switch tactic and try to add more $ to the price of car once it comes time for paperwork. The workers have aggressive attitudes and will shout at you so that the entire (small) showroom can hear their loud mouths. Very dishonest, unpleasant, stressful, and full of hyper harassment. Owner told me to "leave and get out of [his] dealership," so I did. Took my well earned $ to a competitor who has a 4 star rating on Yelp. Listen to the owner's advice and do not come to this dealership. read more

I absolutely give this establishment five stars. Everyone involved with my decision to buy was helpful, patient and well versed in the beautiful Escape I leased from them. Mike is very knowledgeable and he never rushed my test drive, he allowed me to go wherever I wanted and answered all my questions. I enjoyed dealing with him and the others who helped me through the whole sale. Car buying should be fun and it was for me. Would I buy another Ford from them --yes. read more

I always have a great experience when buying a new vehicle! I've bought 4 new vehicles so far.I love the down to earth and family run Freehold Ford! I will shop there over and over!!!! read more

We came in to shop for a new vehicle. We met a salesman named Eric, he made us feel comfortable and was very personable. Needless to say we bought a truck. And for sure we will be back! read more

Bought a new Mach 1, and engine seized after 31 days. Sued for replacement. Put that car in for 3000 mile service and the mechanic totaled it in the parking lot! 12 weeks to get it repaired and was missing parts, trim, stripes etc. The last straw was 10/3/2014. I purchased a driver side window switch for $ 110.00. went home and found out it was fuse. After 5 1/2 hours I returned it to dealer for refund and they refused to take it back even though the box had never been opened! Freehold Ford forced me to take back an incomplete wreak, but they would not take back my window switch. They are thieves, and anti-social whackos. Don't throw your money away at that dealer. You will get screwed every time! read more

Love my fusion hybrid. The car does everything I need it to. I didn't even know it existed until my salesperson Michael told me about how great the Fusion HYBRID is. The car is sublime. Thank you Michael Z and the folks at Freehold Ford. read more

If I could give 0 stars I would. Went in to get two flat tires fixed that was under warranty took 5 days and still not fix. Made me pay out of pocket even tho it was under warranty. Told me no renter cars were available but when I called them out on the situation magically a rental car appeared. Spoke with management told him how unhappy I was and nothing was done about it. Zero Communication and updates about the progress or lack of. Highly not recommended. As a member of the United States military you would think it would of been fix no problems and services would be better but yet here I am still with flat tires, and treated like shit read more

I had a wonderful experience with Freehold Ford. I was in an accident and needed a vehicle quickly. Four different people teamed up and saw to it that I had everything squared away in a very short time. Everyone was so friendly. I felt like I was with family. One of the guys even transferred all of my very heavy and cumbersome business materials from my rental car to my new Fusion. Without my prompting, he protected the seats with plastic that he got from inside the dealership. They told me that if I needed help with some of the electronics (I had no time for them to explain it to me) that I could ask them any time. I have and they were very helpful. I have owned Fords in the past and have used their service department many times and was very satisfied. That is what made me decide to try them for a new car. Since I own a business, other companies were still trying to figure out the paperwork and were asking me for many, many documents. Ford just pushed it through without any hassle whatsoever. I will be purchasing a truck for my business from them in the near future. Thank you Freehold Ford!!! read more

i called this place over the phone to get "the works special" and a tire balancing. they quoted me one price over the phone and when i got their they wanted a totally different price that was way more. this is so typical of dealers, but ford dealers are the worst in my experience. i hope ford straightens out their dealers or i'm not buying ford anymore. read more

It began when we stepped out of our aging VW Passat wagon - Yvonne Bermudez greeted us in the parking lot and immediately connected with us. She took the time to understand what we were looking for and showed us a number of Escapes on the lot. The pleasant atmosphere extended as we entered the showroom. Everyone was very welcoming and seemed glad to be there. While Yvonne was showing my wife several vehicles in the showroom, her manager, Dmitri, introduced himself and we had a great conversation that began a very satisfying relationship. He clearly understood what we were looking for. Negotiating a car purchase is never fun, but Dmitri and Yvonne were fair and helpful and we are very satisfied with that part of the purchase.As if that weren't enough, "doing the numbers" with Steve Dougherty was a blast! We shared a number of interests and he made the process almost enjoyable. His use of technology to facilitate things was very impressive. I wish the State of New Jersey would catch up with Freehold Ford. The car was in perfect condition when we picked it up and again, Yvonne did a great job orienting us to all its many features. Things didn't stop there. When I stopped by the next morning to drop off the title for our trade it, I was welcomed like an old friend by everyone involved. Great job! We're really glad we switched from VW after nearly 20 years with them. It was like coming home. read more

One of the worst service department on the east coast. Brought my viechle in for a repair that I paid out of pocket over 3,000 dollars and my viechle was there for almost 6 weeks I drive not even 100 miles and my viechle start operating improperly so... I bring it back to ford and they said oh it's nothing we did but it's gunna cost you another 1,600 dollars to get it fix so long story short I had to pay for labor twice and what turns my gears is that this part was removed to do the first repair! So any experienced mechanic with knowledge would say oh look this parts not gunna last very long maybe we should make the customer aware of this. But nope my viechle was tied up for another week and more money out of my pocket. One last thing. I keep my viechle immaculate and I went to pick it up after repairs and it's a disaster. Dirt, rocks, cigarette butts, grease you name it. Just poor customer service I would not recommend freehold ford to even my worse enemy!!!! Stay away!!! read more