We have had several bad experiences on the service side. I have tried giving them second, third, and fourth chances but it doesn't get better. They take literally 4 hours to do an oil change, no other service. Literally that's not an exaggeration. Today my parents went to change the fog light bulbs. They were having trouble doing it, so they notified my dad. They tried going through the hood and underneath the car, so they unscrewed several screws. When they "completed" the work, my dad checked the hood and underneath the car. He noticed the screws and clamps where missing. He went to tell them and they had the nerve to tell him they did not touch underneath the hood and that the vehicle was like that when he brought it in. My dad saw them taking off the cover on the engine. He stepped out and noticed them doing it. When he told them that, they went back to look for the screws and the clamps and they stated they misplaced them, and they had to order new clamps because they don't have any in stock! Now my dad has to go back for them to fix that! My dad complained to the supervisor and he apologized for what happened. Another employee had the nerve to tell them no one is perfect! I'm sorry but the safety of my vehicle is in your hands and you're going to tell me no one is perfect!!! If they failed to screw something vital to the operation of the vehicle, and my parents had an accident, what then! No more chances given. Honda needs to step in and make sure the service team is properly trained and teach them customer service skills! read more

I recently just purchased a 2015 Honda Accord from Freeman Honda in Dallas. Mr. King was very helpful. My car buying experience was very easy, stress free, and hassle free. I called him at 0900 hours over the phone and told him exactly what I wanted and what my requirements were. By 1630 that evening, he had exactly what I needed and was ready for me to drive off. I made it into the dealership, they did not waste time with trying to upsell me or talk me into putting more out for the car. They met all my needs and exceeded my expectations. The total time spent in the dealership was less than two hours to test drive, complete the financing paperwork, and leave after my car was detailed. I have never had such a great experience before. My previous car was a 2004 Honda Accord. They took the time to educate me on the new technology and made sure I was comfortable with the vehicle. Previous to purchasing at Freeman in Dallas, I shopped at Vandergriff in Arlington, Honda of Burleson, and Honda of Fort Worth, with nothing positive to say about those expericences. I have since recommended Freeman Honda to all of my collegaues in Dallas and Tarrant County...Thank You Freeman Honda, and especially thank you to Mr. Wyman King. You have restored my faith in dealeships and I will definitely be back in the future. read more

Sales consultant Patrick Wright did an excellent job by understanding our requirements for a 2017 Honda Pilot car, identifying/locating the required car and proposing cost for the car within our budget. In addition, he helped us to get best trading price for our 2013 Chrysler Town & Country van. He provided excellent services while conducting test run, demonstrating salient features, informing us on future maintenance, and getting the car ready for us. He is an awesome sales consultant. Finance manager Anthony Brown explained to us warranty, future maintenance, and vehicle registration process extremely well. He did his part quickly and accurately. Overall, we are really happy about the services provided to us by Freeman Honda, Dallas. Although, we live in Austin, we look forward to visit this dealership again in future if there is a need for us to buy another Honda vehicle. read more

VETERANS, do NOT (under any circumstance) do business with this ungrateful and unpatriotic dealership! The boy in the service dept (who could not have been a twinkle in his daddy's eye when I signed my life away) acted like an authority figure over me (with the punk attitude) when she saw "DV" in my license plate. Her manager defended her. (That's the game. She offends vets, then he smooths it over.) So, here we are a couple of months later and I'm writing AGAIN, because those bastards at that pos dealership put my oil filter on so tight, I've not only torn it trying to remove it, but BENT the filter pliers as well!!!!!!! I'm wondering if I'll have to pay to have it towed to a dealership that values the people who defended it's right to exist. I'd call what they did with that filter sabotage! read more

I just bought a new Honda Ridgeline and was very pleased with my entire experience. I made my offer online and via text as I live out of state. The salesman, Anthony B., didn't waste my time with back and forth but just gave me his best price which was better than any other dealer was willing to do. He picked me up at the airport right on time and took me to the dealership. AB had arranged for all the details in advance so I just had to come in for a quick drive, technology overview, and sign a few pieces of paper and walk out with my keys. The only bad part was having to listen to the finance guy do the warranty spiel which I politely declined. Highly recommend. read more

I have been a returning customer now in my third car. The first was a purchase of a second hand vehicle. The last two have been leases. Why do I return? I was there yesterday (7/21/2017) . I feel like I am coming home. I have made friends and visit with each of them (if they are on site) when I bring my car for service. Skip, Jose', Patrick, Billy, and Estella keep me coming back. I hope you keep them employed for years. They have made a difference in how I, a female, feels about buying a car. read more

Our experience with our new car purchase was on point!! The salesman was Johnathan Flores. He immediately came out to greet us and gave detailed description of each car we checked out. When we made our selection and did our test drive he immediately went to work on our financing needs. The finance guy went above and beyond to get it done. Yes it took a little while, but the end justified the means. We will recommend this dealership to family & friends. read more

Each and every time I visit Freeman Honda I receive excellent customer service. Anthony Brown and David Bulkley (spelling?) always go the extra mile to ensure that I am taken care of. Recently, I brought my HR-V in for repair, I dropped it off late Thursday, October 19th and it was ready for pick-up Saturday, October 21st. I was not expecting that soon of a turn around but when I say these two gentleman get things done, they absolutely get things done. read more

Last weekend I bought a new Civic. This was the 4th vehicle that I have purchased at Freeman Honda. I live in Central Texas, 3 hours away from Dallas, but I keep coming back every single time I need to purchase a vehicle. Mike Allen is the go to salesperson. He is always straighforward, provides the best deals hands down, and is always pleasant visit with him. So next time you are shopping for a Honda, be sure to ask for Mike at Freeman Honda. read more

Well this is my second car through Freeman Honda and I have to say that Ethan Miller is great at his job and making sure you are happy in your purchase. I have to say that Anthony Brown did his part by letting me know of different ways to be finance and got me the best interest rate possible. I will continue to be a Freeman Honda customer. read more

I enjoyed my first Freeman Honda customer experience with Mr. Mike Allen. He went above and beyond to make sure that he could get the best deal for an inexpensive new car. The 2017 Honda Fit is fantastic! I couldn't have asked for a better vehicle. Thank you again to Mr. Allen, and to Freeman Honda for outstanding customer service. read more

My most recent visit was great, I was told that it would take 1.5 hours for my service request to be completed, it was finished within an hour. This was a first. The courtesy car wash was one of the better ones that I have received. Things seem to have improved among the staff. It is appreciated. read more

Great service...They are slow, but very friendly and very helpful. I'm on my third car from Freeman, and I would definitely recommend them to anyone who asks. Like I said, they are very slow, but if your patient, they will definitely listen to your needs and get you into the car of your dreams. read more

This was the Best! They took care of all of my needs. I stopped by on my lunch to fill out the paperwork.shortly after they said come pick up Your New Car! I would recommend them to anyone the entire staff was wonderful! They treat you like family. THANKS FEEMAN HONDA! read more

I was pleased with the customer service. Orlando Harris was a great salesman. Levi Harris showed great customer service by giving me advice how to build my credit up. Everyone there is nice and friendly. The finance manager. Overall my experience has been great. read more

We just purchased our second Honda from Freeman Honda! They are wonderful! Every department is super friendly and willing you help you in any way possible! Wouldn't take my business anywhere else in the DFW metroplex! read more

I want to thank Freeman Honda for a wonderful experience and well maintained customer service. You guys do a great job on satisfying your customers and I really appreciate your help. Thank you!!! Billy Townes read more

The people at Freeman Honda are extremely professional, cordial, and very fast at every single job they do. They treat you well and know what they do. I'd highly recommend the personnel and their services. read more

They were GREAT! Wasn't expecting to qualify for anything and they got me approved for what I wanted, less than the amount I wanted to pay monthly, and a very small down payment. Orlando was the BEST! read more