I dropped my truck off at 7 am per the appointment I made, they sent me a link to monitor my vehicles progress through the day. At 4pm I had yet to get a call so I checked the link and it said the truck was checked in but NOTHING ELSE HAD BEEN DONE (this was 9 hours later). So I text the service writer (Rick) and asked for an update. He confirmed nothing had been done and they would get to it tomorrow. read more

Great service when it comes to sales, time frame it will take for service to complete. Phone service is horrible, no one ever answers. When they do answer they transfer you to your assign specialist who also does not answer or gets sent to voicemail.It is an expectation that anyone in service should at least be able to tell if vehicle is ready or not ready.This is a minor issue that by changing it will create a huge impact. read more

On May 14th while on vacation traveling from California to Chandler, I began experiencing some mechanical difficulties with my 2015 Chevrolet pickup. I wasn't sure what was wrong but was concerned about making my return trip to California. I called Freeway Chevrolet and made an appointment to check my truck out. Allan Denton was the service advisor assigned to assist me. He was efficient, polite and informative. Later that afternoon Allen called advising me the truck was ready to be picked up. He explained that the truck had been examined thoroughly and that everything should be okay for my return to California. While waiting for the truck, I had the occasion to wander around the waiting area. Quite frankly, I was impressed with the "friendly and positive" attitudes of your employees. I got several hellos and "can I help you" while waiting. I would like to take this opportunity to compliment Freeway Chevrolet for the fine level of customer service they provide. They say that excellence is the exception. If that's the case, I am only sorry that the business isn't closer to me. read more

This is a dealer that is trying to charge an extra $5,000 on top of the MSRP for a Market adjustment. Took my business somewhere else and bought a new truck read more

First a little about me: I have worked in the General Motors dealership Parts and Service departments for over 30 years, and know how everything works. And now currently a long haul truck driver, That being said I took my car into service on Monday told my problem, they said it would be about 2 hours before they can get it in and diagnose the issue, now it's been 3 days and still just sitting there. The car still has full warranty and I asked for a loaner vehicle, they tell me they have none, so I had to call Enterprise and rent a car from them. Now I have to return my rental pull my car out of the dealership and hope my wife does not get stranded while I'm back on the road. This place is unprofessional and I highly recommend going somewhere else. I rarely bitch about anything, but come on 3 days and still haven't been looked at. read more

You might want to go to this dealership if you like being talked down to... by management!! or at least how he calls himself. I am sure he gets a nice kick out of talking down to clients and making derogatory comments about how they use basic math so that means the client is wrong. You know what asshole, fuck you. Who the hell do you think you are talking to people like you do. At one point you didn't even look at me anymore while we were in a conversation. You don't care at all UGH! I am so sad because my sales guys Steve was amazing. He totally went out of his way to get me into a nice new car but our relationship has been destroyed by Mr. Smugface up front that couldn't even get up from his lazy ass. I hope you just had a bad day otherwise I feel sorry for the dealership as you're costing them money. Do not go here. Also Steve, this place doesn't deserve you, you deserve better! read more

Not reliable. More worried about how they look then doing there job. It is truly hard to believe that this dealership is part of the Chapman family of dealers. They do not understand what customer service is. I would rather go to the "no bull" dealership and that's not saying a lot. They could give me a car and I still would not go there. read more

This is the first time at the dealership. The facility is clean, large, comfortable and modern. And the staff was attentive and responsive and communicated really well. Totally exceeded my expectations all the way around. read more

About a shitty service department as it comes. Lying service agent says no carwashes, even after ever car in service bay is washed. He just wanted to get out of there ASAP. Bit tip, communicate when my car is done. Simple request. read more

My wife and I planned to buy a new car in March of next year but decided to check out a couple we were interested in advance. Freeway Chevrolet had the most amazing black Friday deals we just couldn't resist. Our salesman Mr. Davin Bain was not only the most helpful car dealer I've ever dealt with but made this process easy and it did not take us all day! I could not be happier and will recommend this dealership to everyone I know. Thank you for the beautiful equinox and for the impeccable service. read more

Freeway Chevrolet - My wife standing in front of our new car the morning after we bought it - Car Dealers Near Me - Chandler, Arizona

Freeway Chevrolet has always been on point with my service requirements. Professional service in a timely fashion. Thanks Again, and I'll keep coming back! read more

I will NEVER recommend Freeway Chevrolet for any services or repairs. I am trying my best to avoid assuming ill-intent, however, that only leaves two other reasons for my service experience today; Incompetence or negligence. Neither of which I have the time or money for. I scheduled an appointment with this shop after experiencing issues with my dashboard not lighting up and causing the gas light to erroneously flag as empty (tank is full). This issue came up after AAA replaced my dead battery days before. The Freeway's tech ran diagnostics and recommended replacing the entire instrument cluster (the dashboard). I was quoted this would cost in excess of $600 after installation. I asked the service advisor if there was any possibility this could have been an issue with the fuse vs. the entire instrument cluster failing. The service advisor said no, this was not a fuse issue and that entire instrument cluster needed to be replaced. I notified AAA, who had replaced my dead battery days prior, that this electrical issue arose after their service. They explained that they wanted to send a field manager out to run diagnostics for the damage claim. I told them the car was at Freeway Chevrolet's shop and notified my service advisor that AAA would be stopping by to check for possible errors in how they replaced the dead battery. Informed of the situation, AAA first tested the fuse. Removing the original fuse and installing a new fuse. This FIXED the issue! It gets better, the tech then re-installed the original fuse, also lighting up the dashboard, FIXING the issue. AAA saved me HUNDREDS of dollars, through their amazing customer service and checking the fuse like I had asked Freeway Chevrolet to do since the beginning. After AAA notified my of this ordeal, I quickly told Freeway Chevrolet to cease service on my car immediately. They obliged while never offering an apology. I later picked my car up to find it dirtier than when I had dropped it off. This was my first visit and will be my last. read more

I took my 2002 Chevy Tahoe with 161K miles to Freeway Chevrolet dealer in Chandler for LOF and for an undetermined noise in the engine, I thought perhaps it was the drive belt or pulley. I not only ended paying $411 for oil and filter change, new drive belt and the diagnosis cost, I was told I needed a new engine at $7,500 because the oil pressure was too low and the lifters were making noise, I also needed a new steering pump because it was "noisy", they said I also had many oil leaks and needed new gaskets, plus few other things, bottom line, the total cost for all these repairs was $10,400. When I picked up my Tahoe I was told by another service advisor not to drive my vehicle to far because the risk of total engine failure and gave me a long technical explanation. I felt my vehicle was running strong and I needed to take a round trip of 500 miles to a border town which I did, oil pressure above 40 when running at 75MPH and my visiting son used it for 2 weeks and put another 500 miles. Oil pressure was reading low 25 psi in idle but increased to 40 when revved. I decided to take my Tahoe to a reputable auto shop for another diagnosis. This car repair shop diagnosis concluded that there was no lifter noise and all I needed was a new oil pump ($2,100), the noisy power steering was good, there were no oil leaks just some seeping. After changing the oil pump the pressure went back to normal, 45 idle and 60 running. This car repair shop saved me a lot of money and I'm very thankful for that. It's obvious that the Freeway Chevrolet technician was completely incompetent and irresponsible, I also blame the service advisors who believe entirely the diagnosis and of course the dept service manager, this is embarrassing to say the least. Jose Ramirez read more

Worst customer service ever. Wrong diagnosis on our Volt. Does not return phone calls. Treated my daughter like she was unimportant and dumb. We had her take her Volt there for a check engine light. The service advisor told us we would need a $3,000 part. Meanwhile her air conditioning had stopped working directly after the service, so when she called to ask about it they did not return phone calls. Took it to a nearby AAA center in Tempe and they discovered her air conditioning was disconnected. $75. Later after we thought about it for a couple of weeks we decided to go through with the expensive repair but when she called again to schedule it, they ghosted her completely. Took the car back to a California Chevy a few months later. They discovered a cable that was disconnected was causing a lot of issues including a propulsion error message she would get on hills. Another man-made error from Freeway service!! This was 6 months of issues that when she called from California to ask about, they used excuses that we took too long to contact them and again treated her like a dummy. BULL! Sent a detailed email to the Service manager and the general manager and we have yet to hear back. Over $300 in costs to fix what they did and still not resolved the intermittent check engine light. Pretty sure they don't know what their doing there!! DO NOT USE THIS SERVICE CENTER!!!!! read more

do not trust anything these people say. Their word means nothing. The management and upper staff promised me they would give me new tires on my truck because they were nearly bald. When I came back the next day they told me to wait and the lobby and they will check to see if the tread was up to their standards for sale. It barely passed and the manager took back his word and told me they will not replace the two tires that need to be replaced. typical car salesmen scum. read more

After communicating and sending pre approved letter from my lender, they ran our credit through who knows who without our consent, giving us crazy #s, told them we weren't in and we're going some place else. A few hours later, got a call , telling us to go there they would beat the other dealer's deal. We drive almost an hour, under false pretense s for nothing, got hard inquires in our reports unnecessarily. Manager was rude and unprofessional. Will not recommend this place not even to my worse enemy. read more

Erica is my main reason for buying from here. The staff is really helpful. Any issues they take care of you.

Dennis Renko and Dennis Davis went above and beyond to get me into the car that I really wanted. I called Dennis R with the vehicle details I wanted and he called me back with the exact vehicle I was looking for and had it detailed and ready to go before I arrived. Dennis Renko was super polite, helpful and knowledgable... he's also super cool! He had the numbers drawn up for me by Dennis Davis and they both explained what we could do to get the payment where I wanted it to be. It was a very easy process! When I asked Dennis Davis why he was going above and beyond, he said he hoped people would treat his daughters the same way. The people over at Freeway Chevrolet are good people. I'm extremely grateful for the time they spent on making the deal work for me and getting me into the exact car I wanted. Thank you all, so much! You'll be seeing my sister soon and I will send more referrals your way. Mr. Chapman, go give these guys a big pat on the back!! Sincerely, a pleased customer. read more

Freeway Chevrolet - Car Dealers Near Me - Chandler, Arizona

Purchased a vehicle in September, fast service. Chuck the sales manager has gone above and beyond to make sure the customer is satisfied and stands by his word. Thank you! read more

Extremely relieved that I was able to find a honest and professional Chevy dealer. I visited several in the area (including the one i purchased from) and this one way by far the most clean, professional, and honest. My first visit was to have some transmission, AC, and Apple CarPlay issues looked at on my Camaro. They addressed my concerns in a timely manner. Second visit was for oil change. It was quick and professional. The car lube manager is incredible! Both times they washed my car and it looked incredible. Highly recommend. read more

Took my car in for a diagnostic test, had my car returned with a broken key fob that was not that way upon drop off, and my car had been torn apart inside. My steering wheel cover was thrown on the floor, along with a cup holder that I had inside my car to extend it to hold my hydro flask. Also on the floor. Unsure how that's part of their testing but I will not be coming back to this Chevrolet location. Left voice mails trying to address the issue but never had the calls returned read more

My car has less than 6000 miles on it. The check engine light came on so I made an appointment. I dropped my car off at 7:30 am for my appointment yesterday. Over 24 hours later, per the mobile check in they haven't even looked at my car. I've called several times for updates. Each time I'm told someone will call me back within the hour but no one has called. Terrible service. Why did they require an appointment yesterday if they weren't going to look at my car? read more

I will never go back to this dealership! Brought my car in for repairs and they told me I needed a new transmission plus new drive belt, radiator heater hose, fix oil and pan leak for an excess of $9,000 service bill. I was smart enough to take my car back and not do the repairs after having to pay a diagnostic fee of $195 and took my car to a transmission shop. No sooner than a day goes by I get a call from the dealership asking to buy my car from me at a low ball price due to the needed repairs! Transmission shops says there is absolutely no problem with my transmission! I then take it to a maintenance shop to check the other items they told me was wrong and show them my receipt from the dealer listing the problems they found and the drive belt was perfect and there was no issue with the heater hose or any hose for that matter. Unbelievable what they were trying to do to make a buck. I'm still in shock that this dealer would take advantage of people like this. Super shady. Keep your guard up folks.... read more

The mechanic never looked at the fan, I am able to understand your explanation about expected useful life and planned obsolescence; that day I was not treated like an intelligent adult by the service team. I waited for a long time to be told the mechanic looked at the fan which you admit is not possible to do without cutting the plastic case. I am happy with my car, I will never believe the service department, and my local mechanic uses guaranteed parts and labor. I am grateful to you for being so rude that I found a decent place to go for service in my town read more

We contacted this dealership about potentially purchasing/leasing a new Chevy Volt. The dealership returned our call claiming that they don't have a Volt on site but they would have one there by 10AM the following day as it was being brought over from another of their locations. Upon arrival, I was told that they didn't have the Volt on location but they have 10 of them at another of their locations and drove me over there. The second location sales people seemed very confused at the suggestion that they would have 10 volts in stock so the salesperson and I headed back to the original dealership. Along the way, the salesperson begins to start pitching the Malibu to me. I didn't go to the dealer for a Malibu and a Malibu is in no way shape or form comparable to a Volt other than both having four wheels and passenger space inside. At the dealership, the sales manager comes over to "close the deal" on a Malibu. I said that they could show me a Malibu hybrid which suddenly starts to become just a regular Malibu. I let them continue to talk further and further away from what I came to buy as I decided the moment they tried to switch me over to the Malibu that I was just going to get a Toyota Prius Prime instead. I gave them 2 stars instead of one since they did buy me lunch for my time and they were generally personable and friendly. However, all the other stars disappeared for failing to have on hand what I wanted to purchase and telling me that they had it all squared away and furthermore for trying to swap me over to a Malibu. I would never want a Malibu - I'd go get a Toyota Camry or Honda Accord before I ever considered a Malibu unless it were 3/4 the price of a said Camry or Accord. Chevy could have had another Volt customer - now Toyota sold a Prius Prime instead. read more

Great car buying experience. Jesse took his time to listen to our car needs and took the time to show us what he thought we were looking for. After spending hours with him we choose the Silverado High Country and while we were going through numbers he told us that a Trail Boss just cane available. So we took a look at it and feel in love with it. He had no problem telling that a less expensive truck was available even though we had already committed to the more expensive truck "higher commissions". Glad he told us about the Trail Boss love this truck and the great salesman Jesse. read more

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I made an appointment for a oil change and tire rotation and the rotation wasn't done but they charged me anyway .. they thought they could get away with it and just take my money... read more

Worst customer service ever! I bought 4 new cars at the dealership and will never set a foot into that store again! Unprofessional sales people and the desk manager himself is unprofessional, rude and flat out incompetent. read more

We took our 2022 Chevy Silverado in for service due to our air conditioner not working properly ( fan not blowing & blowing warm air) The Service representative came out to the waiting area after a few hours and told us that they'd have to order parts in order to fix it. We asked for a rental car since the weather is still over 100 degrees. The service representative said they only give rental cars for safety reasons. Temperatures over 100 degrees is a safety issue, but not according to the service representative. We told him that my wife has issues with the heat. The service representative said too bad. My wife said she'd submit a bad review & he became a real jerk. We asked for the Service Manager & he said he was the manager. We have never been treated in this manor as a customer. We were a GM family, but no more. We were so upset at this dealer that we bought a Nissan. GM can thank this JERK for loosing a customer. This guy needs to be fired. read more

Called on a Friday afternoon to have the right mirror on my car replaced. Scott, the service writer was glad to fit me in and get the mirror repaired. He also had my car washed at no charge. Fast, friendly and very resonable. It was a pleasure to do business with this dealership. read more

Freeway Chevrolet - Service Department - Car Dealers Near Me - Chandler, Arizona

They have some sketchy sales tactics here. Be careful and look over the contract to make sure you know exactly what you're buying!

I pickup My 2020 corvette on Wednesday August 27 2020. Thanks to Kenya and Marty. During the ordering process, which started a few days after the reveal, I felt comfortable reaching out to Kenya to get status and make changes as I got educated on the available options. Kenya was always friendly to help by returning phone calls and my emails on any concerns I had. My Vette was delivered with all of the options I specified looking awesome when I got to the dealership. The detailing was fantastic generating many admirers at the dealership. Freeway Chevrolet Rocks !!!! With a friendly and passionate sales team, knowledgeable service writers, mechanics and parts department. I also service my 2005 corvette there also talk to Chris E in service. read more

We have worked with Freeway for several years. We always had great customer service and updates on whatever service we were there for. Last Friday 12/02 we dropped off our vehicle for service and was told Richard Poole would be the POC. We were told that we would get a diagnosis by end of business that Friday. It is now 7 days later and there hasn't been any change in the status email link we got or a call from Mr. Poole. We tried calling him and left messages. Monday he did call and just stated we were still in line. We did try to let him do his job and get back to us when he had time but it's been 4 days and there has been no communication from him or the Service department. This vehicle is our main source of transportation and we usually get an update right away so that we could make arrangements but this time it's been difficult especially coming out from Northern AZ. I hope this helps improve service communication but mainly to help us get more information on the status of our vehicle. Thank you read more

The sales staff and managers at this dealership are scammers. I saw there ad on Fakebook for a 2021 Chevy Silverado so I called. Talked to Hanna, she was nice and told me the truck was coming in less than 2 weeks and to hurry down to leave a deposit to get the price that I saw online. I get there and Hanna hands me off to a saleperson. He proceeded to do everything he could to get me to buy a vehicle on there lot. I began to get suspicious and finally said I just wanted to put down my deposit and wait for my truck to come in. Then he says oh that truck is sold! I was furious and asked for a manager. When the manager came out he had no remorse and blamed there system. He then tried to sell me on another similar model coming in. It was $10k more plus another $6k for a market fee! Wtf is a market fee? He said I had no choice but to pay it and that advertised price was not correct too. While waiting I decided to check there Yelp reviews and low and behold three other customers had the same bait and switch played on them. This was so unprofessional! I would highly recommend staying far away from the dealership. read more

Shitty ass dealership would AVOID at all costs. Car not even 150 miles in came in with a check engine light. And a bunch of other problems. GSM, general sales manager, chuck sat there and lied in my face about having a Land Rover discovery serviced at a rover dealership nearby called rover and they had never seen or touched my vehicle. Told him to keep his car but was told it was too late and funded after he told me to my face that if unsatisfied with the vehicle they would just keep it. Tried to voice concerns to sales rep Erica but she avoided my calls when I knew prior to, tjay she was available. RUN FAR FAR AWAY. Also if you know anyone in the market for a rover let me know. Trying to get rid of this car and dealership altogether read more

Freeway Chevrolet absolutely cannot be trusted. 2 weeks ago, we signed a lease agreement, 39 months, 0 down, they would pay off my old lease, and we would pay 555 a month. Solid deal. Two weeks later, they call me to tell me that they couldn't get the lease approved for what we signed for and now want 700. They no longer have my old truck, and now they want to see if they can get us to finance instead. I've had time to read the signed lease, and nowhere does it say that they can back out. It lists all the conditions in which the lease can be defaulted, and none of them include "we can't get it approved" so we are sitting here at the dealership waiting to see what they say. Chapman Chevrolet Chevrolet Gmfinance read more

This place is so horrible! If you cherish your vehicle do not take it here!!!! I took my vehicle to get checked out and was left with a vehicle that does not run!!!! They claim it was prior damages ... but I drove it there and had to tow it back home. And all they wanted to help with is a little discount on parts!?! I will never return and I will tell everyone i know to stay away from this con of a dealership! read more

Clayton was superb! Very hospitable and helpful, made my truck service visit painless and easy. Thank you.

The dealership has been the worst as far as experience goes. I had a ton of issues when I bought my first two vehicle last from here and the problems just started to pile on. Not only that my vehicle is less then a year old and I am already having issues with it. Also keep an eye on the service you get done at the dealership. I took my wife's vehicle in to get a tire rotation and I marked the back tires with a sharpie. When I checked to see if the tires got rotated they were in the exact same spot when I picked up the vehicle. All they had to say was I'm sorry and when you get a chance bring it back and will fix it. This is why I go to Discount Tire! Won't be buying a Chevrolet from here on out. read more

We were pleasantly surprised, even if it was coincidental. It pays to make an appt. We did because our chevy had a recall for a software update. Even though we had an 8am appt, the tech still said it could be 2 hours... or more. He offered to shuttle us home though. We stayed and glad we did because he said he was able to work us in n we were in out in 30 mins!!! That's magic during COVID so we were grateful. The chairs in the waiting room were spaced out and the kids' room was clean n neat. read more