Yazmin Alvarado has the best costumer service in the concord location. She was able to help me get a new insurance policy smoothly and in only a matter of minutes I was out the door cruising around town with my vehicle insured. She deserves a raise from corporation Asap! Thanks for the help. read more

I came in yesterday in need of some insurance. I didn't really know much about freeway so I decided to give it a shot. I came in and Yazmin helped me right away. She asked me all the good questions to ensure she could find me the best quote; I ended up getting Progressive for literally HALF the price I was paying for AAA. Had I not come in and had Yazmin not helped me, I may have continued to pay double what I should've been paying. Their team is absolutely KNOWLEDGEABLE, even the newest addition to their team! They're all totally understanding and so long as you communicate with them, thwy will work to find the best of the best for you. No gimmicks, no tricks, just transparency. Thanks so much Yazmin & team for doing what you do! Serving the community is something society needs to support, so if you're in need of insurance, this location is the ideal place! read more

I just want to mention that Enrique and Jayson, who assisted me over the phone, were extremely helpful and very patient with the entire process as it was my first time. I am currently in Spain and the fact that they were able to be on the phone for about two hours is amazing customer service and true dedication because they made everything as simple as possible. And to make things better it is very affordable. Thanks guys keep it up! -Jennifer read more

***** Freeway Insurance on High St in Oakland Ca **** Thanks for getting me insurance on Wednesday 14, 2015. Just wanted to give a big thank you to Jayson and Rabea for their excellent customer service. Rabea was my Insurance Broker and I just want to say that exceptional customer service skills is hard to come by nowadays, and he provided exactly that!!! He was very helpful by giving me understanding of what insurance really is. He was approachable by coming to me shaking my hand and acknowledging me as a customer. I also have to give a shout out and thank you too Jayson, I believe he was the Manager or District Manager. He was very helpful and kind. Excellent Customer service skills are very important and I felt I had to give a thank you to both theses gentlemen. Thanks Freeway Insurance for getting me Insurance!!! Ps *****Freeway Insurance on High St in Oakland, Ca ***** read more

Denise Herrera, she was AMAZING! She answered all the questions I had to ask, such a professional and friendly agent! I'm so happy I got to meet her and experience such amazing costumer service. Way to go Denise! Keep the hard work and keep making clients like me happy, I was having a really bad day but after experience her costumer service it was just amazing, Highlight of my day! Definitely recommending this office to my relatives! Best Regards, Martir Zelaya. read more

Beyond Satisfied!! Even thought I came in on a busy day and last minute, Jennie helped me get in and out with an amazing quote! Waited last minute to get insurance for my tags so after calling around and comparing they helped me with almost half the cost a month!! Thank you Jennie for making it possible, easy and super fast!. Definitely Highly Recommended! read more

I was given a quote by Melissa Villalobos, though she wasn't able to compete with the rate I already have with my current insurance. I really can't express how helpful, friendly and awesome she was. She is very personable and her customer service is off the hook. If you are looking for insurance, I recommend you go see her. She is very kind, amazing communication, and just makes you feel she's doing her best to get you the best quote for you. read more

Freway insurance in concord ca. Have the best costumer servise, specialy they have really good price on the plans. I have 3 cars and Thank you to Yazmin alvarado,she make it so easy for me she do the extra mile and find me a good deal on the insurance. She is the best Thank you again Yazmin... read more

This place is terrible.... worst insurance ever!!!! Please don't go there and use them, you will be ignored, while the stupid lady in the middle front sits there and does personal stuff while we wait. She's talking to someone about her timecard while there is three people waiting, we have small windows during our lunch breaks or break time so don't make people wait until we are fed up and leave read more

Garbage!!! This place and company is absolute GARBAGE!!! Don't make the same horrific mistake I made in choosing Freeway Auto Insurance to assist you with your insurance needs. Their broker fees are absolutely outrageous and it seems as though they can just make the broker fee whatever amount of $$$ they feel like ripping someone off that day. I watched mine drop hundreds of dollars when I laughed at the original quote. I should have grab my things and ran for the door especially because when I had called and talked to someone earlier in the day they told me to come down to the office and talk to Jayson and there would be NO broker fee but that was a LIE!!! Jayson was a $$$ hungry douche bag just like the rest of the people who work for this company. He even had the nerve to talk a call from the owner while working with me bragging about all the money he had ripped people off for that day. All in all I signed with them because the rate they found me was decent and with their bogus ass broker fee added in the total I'm spending about the same as I had with my previous insurance company so in my eyes its really no money lost and I was there and just wanted to get it done...I was just tired of shopping around for insurance. It really upset me though because when I had called originally and spoke with one of their nimrod money hungry agents (Brandon, Jonathan, Chuck, LArry, I cant quite remember the name because I was thrown around so many times) I told them I was shopping around because I was looking to save money which they assured me would be possible if I came down and when it was all said and done they DID NOT make that happen. NOT DONE YET... To add fuel to the fire I authorized them to charge my debit card because it made things a little cheaper and enabled me to make payments on the broker fee and they've charged my card 4 times!!! $100 each time and it was only suppose to be one charge of $100. This has caused major issues with my bank account and I accrued overdraft fees!!! SUCH BULLSHIT!!! Use another company..any other company!!! These guys just aren't worth the stress or $$$$$$$$$ wasted!!! WISH YOU COULD LEAVE "0" STARS BECAUSE THEY DON'T EVEN DESERVE GETTING 1 read more

Stephen greeted us at the concord location and helped us with all our questions. Stephen was very attentive to our needs and tried his best to get us a good deal. He talked with his manager Jayson who eager to help us and work with us right away. He talked to us about all our options and listened our concerns, needs, and questions. He was able to do everything in his power to get us he best rate possible and even worked out a plan with us. They provided better than expected service and we appreciate everything Jayson and Stephen were able to do for us. Thanks freeway insurance! read more

DO NOT GET YOUR INSURANCE THROUGH FREEWAY!! I went to Freeway because I was given a fair quote for car insurance. When I arrived and my policy was worked up, the down payment was more than twice what I was quoted over the phone. To make matters worse, the insurance agent LIED about why my downpayment was high, stating that it was due to a violation on my record. I later found out that she had actually charged me a HUGE BROKER FEE and did not disclose it. She gave me the paper to sign stating that it was for something else. I never saw anything that stated I was agreeing to a broker fee. On top of that, the agent claimed she was giving me a copy of my insurance paperwork and when I got home, I noticed she had given me photocopies of generic information but never gave me a copy of ANY of the documents that I signed. Later I got a call from a collections agent from Freeway stating that I owed them more money. When I refused to pay due to the fact that the broker fee was not disclosed, he got extremely rude and aggressive. I tried to explain that I was decieved by their agent but he said straight out that it didn't matter. I am now in collections because they were deceiptful and I refused to pay the broker fee. I would NOT RECCOMEND Freeway Insurance to anyone. They lure you in claiming to have low rates and then they try to hit you with a huge broker fee and not even disclose it. Everyone I have worked with there has either been rude, deceiptful or just plain unhelpful. I am in the process of taking up the issue with the Better Business Bureau. DONT USE FREEWAY INSURANCE!!! read more

Two thumbs up!!! Great place, great customer service, and getting insurance was fast and simple. The manager was very professional with a great sense of humor. Thanks Freeway!!! read more

I just got insurance from freeway after calling several insurance companies I was very dissatisfied with all the others and getting frustrated and then I called freeway and talked to Agatha Reed she was so patient and helpful with me not only did she beat everyone else's prices she got my down payment to crazy low price we were on the phone about a hour because I kept making mistakes with my card and with my email but she was very patient with me AND VERY VERY HELPFUL TO ME.. this is the first time I have ever given any one a review Agatha Reed was just so professional and patient and very helpful AND A REAL SWEET HEART OF A PERSON IF YOUR LOOKING FOR AUTO INSURANCE I HIGHLY RECOMMEND GIVING AGATHA REED A CALL AT FREEWAY INSURANCE read more

Maria Villa made this process very smooth and easy to understand. Definitely recommend coming in, it just feels better to see the person you are working with. read more

I went in looking for motorcycle insurance. I was turned down by other insurance company's so I didn't really expect anything different here. I spoke with Jayson and he was able to get me insured the same day for a great price. After my experience and great customer service I received from Jayson I will recommend him to anyone I know for their insurance needs. read more

Come to this Freeway Insurance location and talk to Diego Pastora. He was very friendly, informative and helpful! And I was in & out in less than hour! read more

My husband reccommended me to Freeway Insurance, I'm a busy Mom, working full-time and have 3 kids so I never could find the time of day to go but I called and spoke with Diego Pastora. Right off the back he was amazing. He understood my busy schedule and tried to work with me. I finally met with him today and he was outstanding. Got things done in the limited time I had and I was very satisfied! Great way. Freeway insurance is all around awesome! They'll take care of you. Thanks Diego! read more

I was overwhelmed looking for a new policy for my car insurance, but from start to finish. From the phone to the office Yvonne Lopez helped me through it all the way. I will recommend this place to everyone i know. Thanks Yvonne! read more

Stephen Paris, Marcos Ramos and Jayson Caldetera were very helpful and attentive to my needs. I got out fairly fast so I could make it to work on time thanks guys. I couldnt ask for better service. Great experience.Stephen is very helpful thanks again!!!!!!# read more

Denise got us a great deal and worked with our budget. We are very happy to have qualified for free roadside assistance. Thank you so much! read more

Freeway Insurance - Auto Insurance Near Me - Concord, California

I am a newbie to Freeway insurance. I had AAA for years, and had a few minor incidents and a ticket on my record, which led to high rates with a newer car. All of the quotes I was given from other companies were just outrageous, including the one that I was with. I signed up with Jayson Caldetera who was very helpful, and gave me a bunch of information I needed in order to chose the best coverage. He was able to get the cheapest rates in comparison to many of the other companies that I was looking at. I would definitely recommend them! read more

My driving record is way to bad to even begin to explain, so when a friend recommend freeway insurance I had figured they would be like everybody else and not want to insure me or would charge me an arm,leg, and first born child. When I called and got a quote it sounded reasonable so I decided to walk into their office after work. I waited for litteraly 4 minutes before being helped. Alma was the first person to help me and let me tell u she is THE nicest person ever!!! I left wit insurance covering me and my boyfriend that was extremely affordable and feeling like I had really gotten the best insurance for me. so definitely check this place out....their all pretty cool people but definitely ask for Alma if you get the chance!!!!!! read more

I just bought a car and i couldnt have done it without Freeway Insurance. The manager Jay and his team welcomes you with open arms even with all your issues they find a way to work with you and HELP you.. Their team work effort is awesome and i would recommend Freeway Insurance at this particular office to anyone that needs it. Very friendly, professional and gets the job done right away. read more

I came in to Freeway insurance today after having a rough morning on the phone about a cancellation that occurred on my policy with multiple customer service agents being transferred between multiple people who were not knowledgeable at all on what they were talking about. I came in to this concord location and was super lucky enough to get helped by Clarissa. She's the best. She was able to get me up and running with a new policy and an even cheaper monthly payment then what I was paying before. She made sure to get me the lowest rate possible. She really knows how to take care of her customers. I would definitely recommend Clarrisa to anybody considering Freeway Insurance. Thank you again Clarrisa ;) read more

First off I'd like to say that I was greeted right when I walked through the door with lots of smiles, also the guy who helped me out to get a great insurance policy was "Jason" he's the guy to talk to I highly recommend his services, in addition; if your looking for people who care this is the place to GO!!! ask for "Jason" and he will take care of you. I refer this place to everyone. read more

I always thought its is very hard to find an auto insurance company that suits the best for you until I had an experience with the freeway insurance here in Brentwood Ca. Omg! They are the best. Specially the agent named Clarissa Mercado is unbelievably great. The best experience ever. Thank you Clarissa. read more

Just walked in to get a quote on a non-owner policy. Jayson was nice enough to tell all about the non-owners and what it's for it. Once he told me how much I was going to pay I thought it was great low price. Jayson was very quick and clear about the policy and I was in and out in know time. I would recommend people to go and check them out. Thanks Jayson for your help. read more

Yazmin Alvarado was a big help today. I am (or was) an uninsured driver after my last policy ended and I was referred here by my sister (which I got a discount because I was recommended to come here) and I am glad I came. I was greeted right away and did not have to wait to be seen. 5 o'clock is a good time to go. Yazmin helped me find the right insurance for my needs and it was actually cheaper to have my husband on my policy rather than me being on it by myself. I will definitely recommend this Freeway location to my co-workers and friends! read more

Clarissa helped me obtain an affordable rate, she went above and beyond her duties to help me . Thanks again!

The girls there are rude and not very knowledgeable in how they speak. Plus all the broker fees which are ridiculous for what they offer. Getting a better price quote from a well known insurance so time to change! read more

i highly recommend jayson n stephen they r truly helpful n i never have any problems paying for my car insurance on time it has a great comfort level n everyone in the office is polite n very quick to acknowledge u as a customer walking in thank you freeway insurance n concord read more

This place is worth place you can go , i advice anyone to don't wast the time with them. They are not trusted people. There is agent called Diego Pastora i called him by phone to make car insurance, he told me that i should pay only 15 $ per month (and i confirmed with him that all i will pay is 15 $ no other and no down payment or any fake) and i got confirmation number with that. After i came to the office from along distance he told me that i should pay down payment 485 dollars and said more crazy options for me, after i refused they ask me to wait and a woman come to me he said that she is the office manager she told me about a new fake offer i should pay 44 dollars per month and no down payment . anyway i waste my time already with them, and my advice to anyone to not waste the time. This not a company for insurance they are a brokers. Now i am a member at AAA big company with perfect history. sure you can deal with any big company at USA but do try to pay a few dollars less than normal cause you should be sure that it will be a big fake offer. read more

Great customer service ..nice ,friendly and they helped me out so much !Thank you !Steven is great he will help u !

Finding insurance when you dont have the best record can be so much trouble and financially hard. Diego was EXTREMELY helpful! He made the process so easy and got me a great deal! He made the impossible happen for me and I am insured, even after I spilled coffee all over his desk! Lol read more

After the worse experience ever with FREEWAY Insurance ONLINE..... Denise Herrera at the Concord CA, location provided me with an amazing experience. Waving all my fees from the online penalties, ensuring I was paying for what I wanted and had everything I needed to drive safely and be covered...... Thanks Denise read more

I went I today to get insurance and Clarissa mercado was the most honest person I've had to get insurance from. She is a very nice person and helped me out a lot. If you want to have a good friendly experience you should think about coming over to get your insurance here read more

Horrible place to go to . i also was givin a qoute that more than doubled. The qoute shoulda been givin with my driver history. I was happy with first qoute but it seems they only gave me that to lure me in. I suggest just going to Triple-A and they will give you an honest quote which I am very happy with. I wish I can give a negative star but I don't have that option read more

I had a great, fast,and honest experience here thanks to Yazmin Alvarado! She was kind,patient,and honest! I highly recommend her out of all the employees! Go to her and shell help you out! Thanks Yazmin! read more

Walking in, I had a price in my head that I was unwilling to exceed. They got me a quote under that price. $20 under!!! Very professional and very friendly. Assistant manager Stephen Paris is great! Manager Jayson Caldetera runs an excellent team here at the concord location, it shows. read more