Really amazing experience with Vela, she's definitely the best, she help me out with every single change and detail of my policy and found the best one that would fit me while saving me money at the same, I couldn't ask for more than that, 10/10 customer service read more

First time car buyer here ! First time getting auto insurance and michael mora made it very easy ! Answered all my questions since it's my first time going through the process and was very patient definitely sending my sister here when she gets her car ! read more

I wouldn't recommend Freeway Insurance to anyone. They overcharge, make frequent mistakes on your policy, and unless you catch it, they won't fix it. It feels like they're more interested in taking your money than providing quality service. Every time I've had an issue, they take forever to respond or give you the runaround. If you're not constantly double-checking your paperwork and charges, you'll end up paying way more than you should. Stay away unless you want stress and wasted money. read more

Just a warning everyone. My agent that I first had Cody seemed like a good guy. They took money out of my account. I called to see why Cody no longer work there. I tried talking to a manger Always at lunch she was supposed of call me back. Tried getting my money. The Manger has someone else call an tell me!!! No because I called 2 weeks later . I thought that was for my insurance payment. Do not get insurance at freeway or the National General. They are both just ripping people off. Read the reviews. My Aunt been try to get her car fixed. 6 months someone rear-ended her. New car. Go somewhere else. Second time I trust freeway insurance. Both times people. Go somewhere else. Trust me ..... read more

I was helped by Marlene Aguirre at the Norwalk location and she really went the extra mile with my renewal which in turn saved me money that I did not really have. So it isn't just Gieco that saves you money,it's a passionate agent geared to step up and provide excellent help to everyday consumers like myself. With people that have a pure heart along with knowledge of discharging their duty it is my belief that chances are there is still a chance to keep hope and faith alive for humanity. Thank you immensely Marlene. read more

Agent Vela is truly the best, I was getting my first car and needed insurance to provide with the financial institute. Ms.Vela helped me with the urgency to get me covered and on the road. She went above and beyond, did her research on her own and called me back with some quotes. She is very responsive and good in communication. I don't need any other agent because she will take of me all in one. I am glad to have her on my side when it comes down to it. Please ask for her when you are thinking of obtaining insurance she won't let you down! read more

Around 4pm Thursday March 24, 2023 I called Freeway Insurance because I was Interested in shopping for an SR22 coverage. John was the agent who initially answered the phone, he asked me what I needed, & then he asked me for my number, name, birthday, license number, email & address. He then transferred me over to a sales agent named Fatima, who did a great job communicating with me explaining to me how they differ from other companies. She did a great job searching up an insurance coverage I was looking for. The deal she found me was great, for a year of coverage $576 dollars. I was sold. As usual I was expecting a contract , but the first thing she asked me was for my card information. I questioned her why the card information if I haven't received paperwork, and her response was, that she needed to hold it? I didn't questioned her as I believed she wouldn't charge me without me signing the documents. Long story short, she sent me a DocuSign via email while looking over it. Some of the things I didn't agree to and I questioned her on some of them. I felt her demeanor change and asked me if I finished signing, I told her no, that I read every page before signing any documents. Sure enough I got the vibe, that I needed to check my card account and guess what, she charged me the $576. I was disappointed and felt I got played. I asked her why she charged me, and she said she thought I was going to purchase the yearly insurance. I told her, I never authorized her to charge me, and in addition to that, I never signed the documents because of my concerns. Fatima then said she will void the payment and that it will be sent back to me either end of day per our conversation Thursday or by the Friday 03/24. I thought, okay, that is fair. I asked her what if it doesn't get voided, and asked her if I could get a confirmation on the voided payment. She said there is no confirmation. After that response, she gave me the address to her Norwalk and Imperial office in suite F. And I again, trusted her integrity. Sad to say, she charged me, and now I have to report it to my bank, cancel my card to get a new one reissued, all because her dishonesty. Such a pain and time consuming, not to mention how much of a fool I feel. Please learn from my mistake whomever is reading this review; don't give your card information before signing the documents. It's not a wise move. I hope Fatima learns from this just as much as I did. Its not right in so many levels. NOTE: Attached is the voided DocuSign I saw shortly after she ensured me that she voided my application and the amount of $576. March 29, 2023 Update: Thank you Customer Service Rep for your comment and further assistant on resolving this issue. read more

Freeway Insurance - The DocuSign contract voided. I should had never been charged to begin with. I gave no authorization. I feel betrayed. Like a fool. - Auto Insurance Near Me - Norwalk, California

Called, spoke to an Oscar, who sounded like he hated his job, then he transferred me to another person to give me a quote and I didn't have the VIN number and he straight HANGS UP ON ME. read more

STAY AWAY!! Scheduled for a quote online and got a call from Norwalk, over 100miles away for a quote. I get it okay they hustle/finesse in order to make a commission but I'm not rocking with the disrespect that the underwriter did. The broker Kenneth hall was okay, he gave me a quote of $490 for the first month for the minimum liability and I told him that's way too much and he told me he will talk to his underwriter to work his magic. He then came back with $410 and it still doesn't sound right. He then brought his underwriter which was a lady with a sleazy attitude and was trying to convince me to gouge me for the pricing and finally I brought them down to $260 (brokerage fee-$88.87, where originally was $315). Bringing that down made her mad and told me "Be honest, what is it that doesn't want you to accept our price?" "We have over 100s of carriers so we can get you the cheapest price" "Okay finally now your being honest, you don't like the brokerage fee okay, I'm only doing this one time discount for you!" "Let me ask you a question do you work for free?" "Oh look at this the next company we're looking at would charge you $200/mo, your lucky we saved you per month" "no other company will give you this price, if you don't get it with us now the price will be more" what???? How could an "underwriter"/upper management talk like this?! Very disrespectful, they pressed me into purchasing there policy and not only that I felt very uncomfortable talking with them overall. The disrespectful lady will guilt shame you and suck you out of your money dry. They don't care about their customer as long as they get a fat commission. I cancelled the next day. ¡¡MANTENTE ALEJADO!! No estoy rockeando con la falta de respeto que hizo el suscriptor. El corredor Kenneth Hall estaba bien, me dio una cotización de $ 490 por el primer mes por la responsabilidad mínima y le dije que eso es demasiado y me dijo que hablaría con su suscriptor para hacer su magia. Luego trajo a su suscriptor, que era una señora con una actitud sórdida y finalmente los bajé a $ 260 (tarifa de corretaje: $ 88.87, donde originalmente era de $ 315). Derribar eso la enojó y me dijo: "Sé honesto, ¿qué es lo que no quiere que aceptes nuestro precio?" "Déjame hacerte una pregunta, ¿trabajas gratis?" "Oh, mira esto, la próxima compañía que estamos viendo te cobraría $ 200 / mes, tu suerte te ahorramos por mes" "Ninguna otra compañía te dará este precio, si no lo obtienes con nosotros ahora, el precio será más" ¿qué? Muy irrespetuoso, me presionaron para que comprara allí la política. La dama irrespetuosa te avergonzará, te avergonzará y te sacará de tu dinero seco!! read more

I had an EXCELLENT experience signing up with Heidy Gallegos Molina (Broker) she was the best ever. Competent, professional, efficient and honest. Got me sorted out and put on autopay. HOWEVER, once signed up in January, I received a NONPAY notice just today and I have been dealing with this for the last 1.5 hours and ended being on hold as of now. I am told that the policy was paid for by a card ending in a number that I have never had. So, please do what you can to resolve this as I am understandably frustrated. !. The agents i spoke to were ALL not willing to get to the bottom of how my policy was paid for by a card I have NEVER held. But yet somehow I do have a policy. Hmmmm. 2. It was communicated that I would have to pay a $10 fee in addition to the balance as per California law, for paying a balance that I had already set on autopay and had been changed through no fault of mine. 3. The last agent I that did not help me in any meaningful way- mind you, he was not rude, he was not sarcastic, but also did not offer any support or helpfulness was named Carlos, agent #5417, as reported to me by him. 4. I would request that a manager or executive please reach out to me as there are other options on the table at this point. Time is short for all of us. Thank you. read more

I called to cancel my policy they said they would email me the cancellation form I never got it I kept calling they kept telling me they would get it down before end of day never did I called 2 days later because 4th of July was in between and they're acting like it can't be done. Then I asked to speak to a manager and they transferred me to a different state who couldn't help. It's frustrating they're not helpful at all!!!! read more

They sure DON'T deserve a star, After canceling my policy not only was I Not Refunded my Money but they Kept Charging my account. I reported them to the BBB Freeway Insurance will Steal your MONEY. read more

Muy mal servicio heidy Valeriano te miente , le cobró a mi esposa más de 300 por una póliza que no ocupaba ni siquiera investigo bien

The worst insurance company ever. Save yourself the hassle and get insurance elsewhere. They're unprofessional and rude. They will also steal money from your bank without authorization once they have all your info. They did it to me not once but twice EVEN AFTER OUR POLICY HAD BEEN CANCELED AND CLOSED OUT!!!!!! They're still taking money from my bank without consent. Be careful with what paper work you sign... they got the wrong one and this fight isn't over. They removed all my reviews from google because they know it's true. I'm here to spread awareness and let people know what I've gone through. Don't work with these people. read more

Sure. If you can put an end to this nightmare...213 291 4922...this issue has caused me stress and headache .... That would be appreciated... read more

Don't trust his insurance company and the sales person you're not insurance company their sales people trying to sell whatever they send to uour email dont belive i have the policy i. Front of me read more

Didn't give me a straight answer and hung up on me great job extremely unprofessional

This place is a SCAM! My poor aunt called looking for car insurance. She told them she wasn't sure what to get because it was her first time and they took complete ADVANTAGE of her. The lack of integrity is saddening! How can you do that people that don't know any better?? Telling her she needs to pay $300 to you guys in order to get car insurance immediately?? Horrible YOU GUYS ARE A BROKER! Stop selling yourselves as a car insurance. read more

I was here today and Mauricio Santillana was very helpful and friendly helped me with what I needed, I will totally recommend my friends to come see him when they need insurance. Now I'm a happy client!! Thank you Mauricio!! read more

Can't give them 0 stars because there's no such options. Service is average, just want to add another member to their repertory, not a client to look to move forward to help. When you you decide to move to another insurance company, their such a headache. They send you straight to collection for no reason, hidden "fees" you have to pay, although is a monthly basis services. Doesn't matter if you pay this fees, their ruin your credit. And when you to go this branch store, their somewhat rude and helpless. They give you a phone number to call with endless options but nobody to talk about why all this fees and payments for cancel. Save time and credit s no coming to this company. read more

Customer service for freeway insurance is terrible. Making changes to a policy is impossible via phone. Multiple transfers and incorrect office locations information are given. Customer reps are not helpful, disrespectful, rude, and the systems are not fully updated. All they do is transfer and put you on hold. read more

I would like to thank vela for her super great service that she has provided me with and keeping it professional in attending all my concerns. read more

I normally do not do this unless I am completely impressed. I believe that people should not only be recognized for bad service but also for the good service they provide. Anyways, YELP has enough bad reviews why not do a good review. I just recently bought a new car (Subaru Outback) that I love and needed to purchase full coverage insurance. I have been dealing with Freeway Insurance for several years now so I gave them a call to add the new vehicle. I was please to reconnect with the same broker I dealt with several years ago, Faavela Campbell. As many of you know, this industry is like a revolving door. You don't always get to speak to the same people that just gave you that excellent NORDSTROM type of customer service. If your anything like me, great customer service equals a loyal customer. I was ecstatic to hear Faavela was still around and better yet, providing that great customer service I remembered. She understands and listens to the customer needs and puts there needs first before the bottom line. I was able to add my new car without ever going to the office! She explained the changes, fees, and answer all my questions. As someone that has been in customer service industry for over 20 years, I truly value a good customer service representative that has a comprehensive understanding of the services they offer and solutions they can provide to their customers. If you are ever in the need of insurance, I completely recommend Faavela Campbell. She can be reached at 562-207-4755. You will not be disappointed! read more

Josephine Lizarraga was the person I spoke with and purchased my policy with. She was nice and assuring, She let me know if anything came up I can call her. It sure enough did. She was so kind and patient with me. I know I can bug at times. She made sure I understood what was going on and that the "errors" were explained and corrections where needed. She truly cares about her clients and I know if I ever need to talk insurance I have a friend at freeway Josie. Thank you Josie for everything. read more

The service is good when you first apply BUT.... those of you who are thinking of getting new car insurance. ... DO NOT GET FREEWAY/STONEWOOD INSURANCE they lie just to get business!! I just got a new policy in this year for 2 cars and when they gave me a quote for my 3rd car which was later added in August they promised me low monthly payments, but when I received a statement today I was outraged!!!! They are charging me 98.00 more a month! !! I called and talked to corporate and the supervisor and all they said was "sorry" and give me a small refund for thier mistake!!!!! But the payments will not change!! and I receive 2 different statements with different due dates and price amounts every month... THAT'S NOT FAIR!! I'm looking for another insurance but this time I'm going to record everything! !! read more

So, I came to this company a few years ago. Needed full coverage or coverage car companies require for brand new cars. Alejandro Nunez not only gave me great customer service. But every year I renew he either helps me lower my policy monthly/helps me find a policy I can afford. My previous car was totaled and within a few calls/ emails he was able to score me a great deal on a policy for my brand new 2019 vehicle. I'd say hopefully for more years to come I'll keep using him. And ONLy him! Thanks again read more

I was ripped off so badly here. They come off as nice and helpful but when you sign, you pretty much sign your soul to the devil. They took my money, LOTS of it after promising something different. I was forced to pay for another month but quickly cancelled and am Happy with GEICO I don't know what I was thinking even coming here in the first place. Osvaldo is a complete liar! read more

Horrible service!!! I called on Monday and spoke with Hedi then said she couldn't email me the quote she just given me over the phone. Then an hour later received a call from Alex for an auto quote and when I asked for him to email me the price quote he said no problem.. As of today 2 days later I still have NOT received anything from them so I called Alex again and he said pricing went up since Monday approximately 10% I said that's fine email me today's quote.. Well it's been over 1 hour and yet received anything.. All I can say is be careful with this company. I will also let BBB know about their service. I sense they are NOT DISCLOSING IMPORTANT information therefore I received several different prices!! So BEWARE read more

The employees at this place is a joke! You call to ask questions or try to get information they'll just hang up on you. All they'll do is get you upset by how rude they are! Better off just calling the insurance directly! read more

Wow! Super impressed with Vela's customer service!!! I had some issues beyond Freeway's control between the insurance company and Freeway Insurance and once getting a hold of her.... well she went out of her way to make things right. I will be calling her again after buying another vehicle. read more

I got my insurance policy earlier this month with Fernando and everything he told me about my policy was a Lie. I now have corporate trying to collect the rest of my down payment just a few days after i got my policy, after being deliberately lied too about when i would be able pay it. They knowing lied to me about when i would be able to pay my balance. The associate alfonso admitted to me over the phone that this happens frequently but he can not be held responsible for what their sales associates say to customers. Be smart and dont go through these brokers that are only working for commission. Go directly to the insurance company and you can get yourself a better deal!!! Buyer beware and read everything, do not trust lying insurance brokers!! read more

Freeway Insurance - Auto Insurance Near Me - Norwalk, California

Ruby was very unprofessional and didn't appear to be aware in what she was doing. I came here to apply for covered California temporarily after being redirected three times and eventually ended up here. To my disappointment, she stated that we can't enroll at the site despite being told by corporate that there would be 5 certified enrollers to complete the process. She said we would have to fill out a referral and someone would call me. I told her I did this and no one called. She then was trying to find a flyer with the number to call and inadvertently learned that the referral process had actually changed, despite the fact that she stated and reassured me that what she was initially doing was the right way....just a second ago. She was asking her co workers for help in regards to everything. In the new referral process she ended at the bottom portion where she needed to enter her employee id number and name but for some reason, she couldn't get fill it out. And she just apathetically stated to me, "yeah you have to call them with that number" This was the end result after being redirected three times by corporate, traveling to a commerce site and then commuting to Norwalk. I also forgot to mention she answered her cellphone in the midst of "helping" me. I I'll say this, her skeleton costume for Halloween that night was alright. I mean she got her makeup done at a lady's house in all the way in the watts. She said it was a far drive for her based off the conversation she was having with someone else in the office....while "helping" me..... read more

If I could write a review without putting a single star I would. The man that helped my father and I gave us a quote over the phone and then when we got there he tried selling us something far more expensive. The man had my license and when my dad reached over to get it he pulled my license away. He left us speechless we just walked out. I don't remember his name but he was going kinda bald. ALSO we found a different insurance company that my dad and I signed up for and my mom just recently LEFT freeway insurance and joined us at a different place and she is now paying LESS than half of what she did here for 3 years. read more

I'm so glad I got connected to an after hour call center that is located in the city of Norwalk. I was in search of a location that was open late because I had a female from a location in L.A that told me I needed to come inside the store to do signing of paper work since they don't do over the phone sales (BULLSHIT). DANNY from call center in Norwalk save me time from rushing to find a location that was open late. No need for that thanks to Danny. Danny was confused on how someone from a Freeway location would even try to stress out a customer (she was probably in a rush to get home or wanted to earn a brownie point). Danny walked me through the whole processing and pricing to my understanding over the phone. Danny was very polite, understanding, and went above and beyond to help me find the best insurance for me. Thank goodness for technology for doing all signing of documents online. I finally have the insurance I need and I can now drive peacefully tonight with my insurance. Thanks again Danny. read more

I don't know much about the place , but I know about this little kid called Samuel, I've been robbed off by him with his lies for what I supposed to be paying , and what I end up paying every month. He promise me a lot, and he didn't keep his words.. read more

Professional service!! Got my insurance in 5 min easy and affordable!!! They helped me and answered all my questions thanks guys

These people have always been very good to me and put in a lot of effort to assist me. They have the lowest insurance rates. My agent is Gustavo Leal and he was patient and kind as well as efficient. Thanks man! read more

I am very happy with the patient customer service I received today from Heidy Gallegos. She is a friendly lady who assisted me with finding a lower rated car insurance. She took her time and found exactly what I was looking for. Thank you for being so patient with me and saving me money Heidy! I would recommend this company and her customer service to others. read more

Worst insurance policy, I regret going to freeway besides that there's no such thing as $15 a month. I have no tickets drive only around my home, have 17 years driving. They have a brokers fee to start you off. There's no brokers fee at progressive,Geico,or the General you can even get insurance over the phone. I got freeway & cancel the next day and the took $300 from my atm card . That was even after they said they wouldn't since I canceled my policy the next day. They are such crooks only reason I gave them a star is because I couldn't post my review with out. read more

The district manager, Robert G., Is making this worse than what it should be. Now it's not just about the money, it's the principle. He's now not calling me back, has his staff lying for him, he himself lied to me many times. Now I know where Chris and Francisco got it all from. This is far from over. read more