True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

True North did not respond to an email question I had prior to signing their contract for them to…read morerepair my AC unit for $1700+ nor did they ever contact me again. This was during peak of summer with AC unit not working at all. I found someone else and actually ended up buying a new unit because issue was more than what True North diagnosed it as. Will give two stars because at least the tech was on time and courteous.

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

I had called to try to get someone to come out to fix our A/C that suddenly stopped working at 6pm…read moreat night. Knowing that the hours on the website said they closed at 7pm, chances of someone coming out that same day was slim. The guy on the phone initially told me that the earliest appointment would be the next day, but he was able to find Jacob who was in the area and would be able to stop by in 1-2 hours. Jacob arrived and diagnosed the problem pretty quickly. He explained what was wrong (capacitor needed replacement) and then explained how he was going to fix it. He was very patient, made sure everything was up and running and made sure all our questions were answered before he left. Thank you to Jacob and Airtime for saving us from the heat!

Had a service appointment with Isaac. He did a diagnostic check and provided me with photo and…read morevideo evidence of all areas of concern. We sat down to discuss options for repair and replacement. Isaac was professional and courteous. Ultimately went with another company for replacement but the experience with Isaac and Superior was great.

My AC in the Chandler rental was down. My regular guy was out of town. I gave these guys a try…read moreafter reviews and they were in Chandler. And after all I was looking for a new ACguy. Upfront, they wanted $89 for diagnostic/trip charge and WILL NOT waive the charge If you end up going with them. When the guy got there, he said the fuses are out. So before any diagnostic, he needs to replace a fuses and repair some wires which is like $260. After that he It says he needs to install a hard start capacitor kit $400 or the unit won't start. So looking like $775 total. At that point, I felt that these prices are a bit on the high side. Hard start kit is like $50 in materials and 3 wires to hookup. I know this well cuz I repair my own AC at my own house. I called the office and they suddenly said the hard start kit was optional. Not sure if it's just me or these guys are on the pricier side.

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

Always great dealing with Steve's!!! We called and they had a technician out the next day! They…read moretext you and let you know how far away he is, and that's such a great thing! Our technician was Xavier and he was super knowledgeable and nice! He had our unit fixed in about 15 minutes. Pricing is always great too! Can't say enough great things about Steve's!!!

If I could give zero stars, I would. They have the worst customer service and were so…read moreunprofessional. Technician and office/scheduling do not communicate. Technician came out for a service call, then stated that office would call to reschedule for additional service. Office never called and two days later a technician randomly shows up unscheduled without being notified. Nobody was home. Their office called a week later to send invoice but had all the incorrect information. Then sent over invoice and charged for second visit that never happened (because they did not call us to schedule the security nd appointment). Now let's talk about the office employee. Candace was extremely rude and unprofessional overall then proceeded to hang up on me during conversation. Then when we called back and asked for a supervisor was placed on hold and hung up again. Calling a third time and asking Candace why she hung up she laughed and proceeded to say "you're mistaken. The phone call was complete."Needless to say, they also overcharged for work that was not actually done. when you try to use a small family on business compared to the big name companies, this is how you're treated. There is no accountability. I highly recommend you Do Not use Steve's ultimate air unless you want Candace to hang up on you and charge for services that did not happen.

We purchased a new AC system from Larson Air last February, and this was our first maintenance…read morecheck. During the visit, Daniel discovered that the system was undercharged. He took the time to properly address the issue, thoroughly review the system, and make sure everything was working as it should. What really stood out to us was his dedication and commitment to doing the job right. He stayed and worked so late to make sure everything was taken care of. That level of professionalism, patience, and customer care is truly appreciated. He also took the time to explain our options for a yearly routine maintenance plan, which gave us peace of mind knowing we can keep our new system running properly for years to come. We are very grateful for the excellent service and the time he took to make sure everything was right. Thank you, Larson Air, for having someone who genuinely cares about your customers and takes pride in his work.

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

They helped us when our unit stopped cooling and gave us an affordable temporary fix without…read morediagnostic fees. Also, offered many options for a replacement unit at fair and transparent pricing that beat their competitors by a lot. The service was timely and the team were all very professional and friendly! I strongly recommend them for routine service or full unit replacement / installation!

I'm incredibly grateful to have found these guys. Will be my go to as long as they're around or I'm…read morea homeowner. Fair pricing and knowledgeable techs. Thank you!

Lucas was amazing. Helped troubleshoot my AC at no cost. Helped me re-wire up thermostat when it…read morewas over 100 degrees out. Highly recommended and honest business man with a great tech background. Thank you!!

Completed work on time and under budget since quote for freon was needed less than originally…read morethought.

Nixa did an amazing job troubleshooting and fixing my ac unit when a lot of other companies…read morecouldn't. She was also very honest and clear about the diagnosis and fix

CJ was great to work with. Very helpful, detailed, kind, and professional. Appointment and repair…read morecompleted same day. I will call Ideal Air when I need AC help in the future.