Since they have been taken over by Commercial bank everything that made Community Bank of the Bay a…read more5 star they took away, so we closed our accounts.

I am the founder of a newly formed local nonprofit based on Alameda Island 'SailingAlameda Inc…read more DBA SailingAlameda.org.' dedicated to serving low income families with children at risk. I was referred to CBB by a nonprofit accountant consultant who highly recommended going with them. I never expected the outpouring of support from Helen, our banking representative at CBB who went above and beyon the call of duty to get our organizations banking documents and our donation portal set up so quickly. Helen actually came out, jumped on BART to visit me during my lunch hour at work to deliver important papers for my board of directors to sign then return to her. I was amazed that she also extended her support by meeting me at our office location in Alameda after hours on a Sunday afternoon to receive the signed documents! Our donation portal opened yesterday afternoon and at this writing is accepting credit card donations. Helen is a fantastic representative for Community Bank of the Bay, the bank appears to have hired a true grass roots leader in helping all nonprofits get off the ground, she was also spotted during a nonprofit event in Oakland by one of our board members doing what she and Community Bank of the Bay does best - Supporting the Nonprofit community and going beyond and above of what my expectations where. If I could give 10 stars I would, this is the Bank you need to support all your nonprofit banking needs, led by a true grass roots individual who genuinely cares for your needs. CALL THEM BEFORE CONSIDERING ANY OTHER BANK! 100% Satisfaction Guaranteed. Best! President CEO and founder of SailingAlameda.org

I'm giving five stars to Maricela and only Maricela. She is…read morevery customer service oriented, pleasant to speak with, and has my account pulled up when I walk up to her window. Since Karla Estelle left this branch, the management has not been the same. There has been an influx of assistant managers, tellers/customer service reps, who have worked there since Karla's departure, and then it shows the lowering of the bar. I finally finding my way back to this branch because of Maricela and the way she transact with her customers I work and travel throughout the bay area and have banked over a dozen of your branches. Although, San Ramon is the closest branch to me, I often will go to other branches just to avoid that branch, but now that you have that shining light there, I will frequent my hm branch more often.

Griselda was absolutely amazing! I came in on short notice for an auto private party purchase…read more Griselda had all the paperwork in order, she was professional and thorough. I've been with provident for years because of excellent customer service, Griselda absolutely upholds that. Thank you so much! - Chad H.

I've been a Chase customer for over 20 yrs- at various points having mortgages, credit cards,…read morepersonal and business checking/savings, and investment accounts. Over the years due to impersonal service, I've done more and more of my investment and personal checking account banking elsewhere, but still have always maintained other Chase accounts. I've banked at this branch for about 9 yrs for various things- children's checking, mortgage applications, etc. and occasional items related to my Chase credit card. They have always said "Since you are already a Chase customer..." whenever I have come in for business at this branch. Today, I needed a cashier's check. I was informed if I didn't have a checking account, I was no longer considered a Chase customer as of Aug 1 policy changes. I asked to open a checking as I needed the cashier's check and was told no one would help me today. Staff would not direct me to another nearby branch that was better staffed to open a checking account for an existing Chase customer. (Mind you, I only recently no longer had any Chase checking account when my son turned 18 and his account stopped being joint, but I still have other Chase accounts). For all I know, I could still be joint on some of my 4 kids' accounts, but no one even looked me up. I was the. trying to pursue self-service and open the checking through my Chase app which only takes a few minutes since I am an existing identity-verified customer, but had to deal with being harassed while trying to use self-service options, being approached and told repeatedly that no one could help me today and I would need to leave and make an appointment for tomorrow. I was not at the counter bothering employees. I was just sitting in the seated waiting area on my Chase app figuring things out. (Other nearby branches, whether it could be done online, etc.) Another walk-in was then helped by the woman that supposedly didn't have time for anyone but appointments until tomorrow. Their refusal to redirect me to a better staffed branch even when directly asked and failure to suggest I use the online tools (which I figured out on my own) was astonishing! I asked them to please stop harassing me to leave due to lack of appt availability so that I could finish opening the checking account through my app. I had an account open online within 10 minutes (only took this long because I was now flustered and logged out a few times- process was maybe 1 or 2 minutes), made a deposit to the new account with the teller, and then bought my cashier's check. Because suddenly I was a customer, even though the only reason I was able to open an account in the Chase app was because I was ALREADY a customer. But the impersonal, frankly hostile service at this branch demonstrated EXACTLY why I stopped keeping my primary personal checking account with Chase long ago. They miss out on so much private investment banking, etc. by being rude! Thankfully ETrade and Fidelity are courteous and professional places to invest my assets and a credit union (unfortunately with no branches near my current house) maintains that personal "we know you've been our customer for decades" experience.

The manager and his employees are rude, obnoxious and not willing to help or answer basic…read morequestions.. Only want to give you a phone number which does not work. Never seen a group of people so rude to their customers. Time to move on. Last time my wife was in the bank, the manager Michael came up behind her and was hitting her on the shoulder with papers. When she told him to stop he said, "it is only paper".

I would like to take this time to express my gratitude to the staff at this credit union. One of…read moreour favorite employees is Margarita. She goes the extra mile. She is so kind, knowledgeable and efficient. She will call our home to make us aware of increasing interest rates so we can lock monies into a CD. I have worked with other credit unions before and this CU, especially Margarita, is hands down the best CU!!!

Fantastic service, if you're not a member, you should consider it excellent rates on CDsread more

I'd give zero stars if I could. DON'T BANK HERE!…read moreAbsolutely NO client service or support. Technology is subpar, it's so bad their client support dept. (800 number) doesn't work due to this. Manager (initial MM) of this dept. doesn't even know what being bonded is, which is required for anyone working in a bank. Danville Branch employees are the WORST! They don't care about the client or providing quality service. Every time I've walked into this branch it's empty but weirdly they're never available. Think twice before giving them any of your money. I've been a client for more than 20 years and the way they treat loyal clients is even worse. Clearly this bank doesn't value loyal clients and I will no longer bank here. Based on past reviews looks like I'm not only that thinks this bank is corrupt.

Have a very low interest auto loan with mechanics. In May they sold all their low interest rate…read moreloans and sold them to a horrible predatory lender, Westlake Portfolio Management. We have a stellar credit rating and always pay on time. Horrible and unethical bank. just look this up.

Very friendly and helpful, but there is no reason to have only ONE TELLER in this bank. Saw 2-3…read moreother employees without customers. Seems like a senior person could take on a teller assignment when there is a line or a transaction that is taking too long.

Lost a check in atm and could get help without a visit and multiple calls . Then a 45 day problem /…read moreclaim has to be filed .

PLEASE, before you get seduced by their cute commercials, PLEASE checkout reviews for this bank…read more It's the Bank of Montreal and has been serving (?) Canada for decades. PLEASE review them before handing over your hard-earned cash.

This bank is awful. Our loan was transferred to them and we didn't have the new account number to…read moreset up auto pay but in order to get through the automated phone system you need an account number. Couldn't speak to a live person no matter what. Had to find a bank location and even the employees had a challenging time trying to help us get setup.

Patricia Vallejo did a great job helping us secure the refinance loan. She went above and beyond in…read moreensuring that all our questions were answered to the dot. It was nice to feel that someone was watching over my interests .. also, during Patelco's long process of closing the loan she made sure that the rate changes were reflected and answered my queries patiently... I would highly recommend her 10/10 just ask for Patricia:)

Patricia Vallejo from Patelco was fantastic in helping us get this loan…read more We are first-time homebuyer and Patricia really went the extra mile to make sure everything was on schedule. Patricia was always available, and we could always count on her to provide answers when we needed them, and we truly appreciate that. The entire process went smoothly and quickly. Working with Patricia, you feel comfortable. We highly recommend her! Patricia, you're the best!

This used to be my go-to location. I moved from Chase and BOA to CitiBank because of a couple of…read morelovely bank managers who worked at this location. Not sure if they are still there but my last visit to this location left a bitter taste in my mouth.... The teller and the new manager made up some bogus excuses and refused to deposit my cashier check. I purposely keep certain balances on my accounts so a lot of fees will be waved. The fact that they refused to either deposit or cash my cashier check showed poor customer service and their laziness. I not only had no problem with this cashier check at the Blackhawks location but the customer service there was night and day comparing to this one. This location needs to retrain their tellers and managers...

Gave me incorrect information and was snooty made me want to change banks immediatelyread more