Went to the firm to get my taxes done for 2018. I did not have a chance to sit down with Mr…read more Paneque himself since he was not taking any more appointments this season. I submitted my W-2 as well as my 1099 and wrote all of the expenses I wanted to get written off on a piece of paper which was attached to my documents. While I was pleased that everything was done in a timely matter, I was quite dissatisfied with the fact that the deductions I wanted applied were not. The firm stated that everything I asked to get written off was included in the return. I had to come back twice on the top of my original visit with each time finding out not everything was written off. If I didn't check, the firms negligence would have cost me an additional ~$5,000 in federal and state taxes. I was not offered any discounts on the tax preparation costs nor did I even receive an apology for making multiple mistakes and making me come back multiple times. I had a terrible experience and will be taking my business elsewhere next year.

Do not go to this office. Jorge Paneque is unprofessional and opportunistic. Save your money and go…read moresomewhere else. This is my first time writing a review because it is unacceptable how he treats his clients.

Disclaimer: I was recommended to utilize David Zhang's expertise by a family friend of David. This…read morereview is not on the employee (who was pleasant) but it is on David. I first went to consult David back in March 2022 and he was great. He answered all my tax questions and I was in and out of the office in no time. I thought to myself, great, I just found an amazing accountant in my neighborhood. During that time, I explained to David about my situation and he responded to come back to me when tax season is over and all he has to do is to file a 1040x (to amend my tax return - 1040). (Side note: The issue that I had was that I initially e-filed my taxes. The federal rejected it but the state accepted it. Which is why I went to seek professional services in resolving the problem). So on December 12, 2022 at 1:30pm I went to see David and his office was busy. I told David I did not have an appointment and I asked, "should I make an appointment"? He decided to hear me out at first but then he passed my case to one of his employees. The employee explained to me that since I did not file my taxes 2020 taxes with them, there is nothing that they can do and I would have to come back during tax season. I tried to explain to them what David told me back in April (to come back after tax season) and David told his employee in Chinese "just ignore him, he is too annoying". Yup, just because someone doesn't speak the language, doesn't mean the person does not understand. The funny thing is that, just over the weekend, the same family friend asked me how was my experience with David because she wanted to file her taxes with him for the upcoming year. I raved about how great he was the first time around but after this experience, it got me to think: if a family friend doesn't even use your service in the first place, it is extremely telling of your professional demeanor or the lack thereof. This review will probably not affect the business but if you are looking for a tax accountant in Elmhurst, stay far away from this place.

This guy talks barely any English. I called for very simple tax work where most of the work was…read moredone & it would only take 10mins to complete which he wanted $150 for & when I said it was too much can he offer me a better price he told me go find someone else then & hung up on my face. So here is your very well deserved rating! Very unprofessional service where you are not valued as a customer....I will recommend to take your business where you are valued as a customer & not rudely hung up on!

Bob Russo is one of the most knowable tax professionals I have ever met, and he has assembled an…read moreabsolute great group of other professionals to assist in providing his clients excellent tax advice as well as other accounting services. I started working with Robert P. Russo, CPA, PC in regard to my 2018 income tax filing. I had been using another firm who had created a huge problem for me both personally and for my business. Most of my contact was with Bob, Claire & Susy and they were able to make the necessary corrections to get me and my company back on track. Throughout 2019 I have maintained contact with this firm and convinced that not only my past issues totally resolved but that we also have taken the appropriate action to avoid any potential future problems. I sleep a lot better knowing that both my personal and business tax & accounting information are being handled professionally by true knowable and professional people. I would highly recommend using this firm.

Have to admit this experience was a bit uncomfortable for me. It may be. a great tax office but I…read moredid my due diligence before coming in & was basically "turned down" or given misinformation before my arrival. First, the front desk & whoever answers the phone we're so friendly but when I met Robert he turned me down before even looking at my tax return. Stating "I don't want to take your money". I assume he has a fair thought process for this but it didn't come across that way. He said my tax return wasn't too complex. I appreciate his honesty but I'd remind him that I made a trip to his office & you should always treat everyone with some level of respect. Not quite sure what he was using as an indicator to not take me on as a client but I've never heard of a CPA firm making someone feel like I was wasting "their" time. Mind you, he still has no clue what my 2017 take home was. WTH is that. Can't help but think he prejudged me. Matter of a fact he recorded I use Turbo Tax. Wow. My advice to Robert is to commit the time you promise, 1hr, look at a person's return to understand their taxes, & let them come to a final conclusion if they would like to pay to your fee. Otherwise you have people like myself confused as to how you made your assessment that I wasn't worth taking on. News flash my demographic is the new future "hypos" of the world...do your research on the word & demographic. I am disappointed.

Process went smoothly he was very understanding and took his time with my family and I. However, I…read morefiled taxes in May have not received anything back yet and it's December. When I called to let them know they were quick to give me a number that wasn't even working. If you are going to give people information make sure it's up to date don't just brush us off.

My mother and I have been going to them for years, however that has changed after our recent visit…read more My mother needed our tax preparer to help make her understand something he was doing on her tax returns, (something about losing money) and I was sitting there trying to explain the situation to her and he sat up seemingly frustrated and says" Don't waste my time" Your time? It was barely 15 mins that we were paying 100 dollars for?? No I'm sorry, 90 since you found yourself to be in a giving mood. My mother is a foreigner, and it's understandable that if she is going to go to your store and pay $90, you better have the time to explain to her what you were doing with HER HARD EARNED MONEY. To add, they have an atm in the front and did not bother to put a sign up that said it had no money in it. When I tried to take money out and it did not dispense and went up to a woman at the front, " That has nothing to do with us, call their number." How about being decent and putting a sign on your atm stating it was not working. If you are looking for a tax professional where you want to leave with empty pockets, go here. Just do your taxes online and save yourself the trouble.

I had a horrible experience with this company. First, the CPA was incompetent or careless in…read morefiling a personal tax return properly. The error made by the CPA office caused me to overpay my taxes by more than $6,000. Second, it was VERY UNPROFESSIONAL of the CPA not to formally apologize for his error. Third, his emails to clients were shockingly RUDE (without any simple greeting or name, and of course, no ending such as thanks or best) even though the emails were regarding the UNNECESSARY amendment filing caused by the CPA's mistake.

Based on my friend's recommendation, this year I decided to prepare my taxes through this firm and…read morecouldn't be happier with my decision! It was quite a refreshing experience to say the least when I first dealt with Eugene Lee of KL CPA & Associates. I walked in here expecting the usual sterile atmosphere of a CPA's office, but was pleasantly surprised by how warm and accommodating Eugene was. He was very thorough and professional with our appointment ,and provided an excellent service. In contrast to the last year experience, this time I didn't have to go to one of remote neighborhoods of Queens and pay extra to prepare my taxes. I totally recommend him to everyone, and I will definitely be coming back for years to come!!

Scam artist. Takes your money and does not deliver anything in return. Provided all paperwork and…read morerepeatedly commits to getting it done but does not deliver.

Outstanding company! These folks, and David himself are a joy to work with. Thoughtful,…read moreresourceful, and diligent - you know you're getting great work, at an extremely reasonable price point. Mr. Weinstein is patient as well; he taught me more than I could find on short term rentals, AirBnB, and real-estate to help me strengthen my assets, and recoup as much as I could in taxes! If you're curious about this firm, do yourself a favor and give it a chance, you'll be thankful you did. Communication is everything in business, and they get back to you in a timely manner, every time.

I got my taxes done by Adam Gajta and he was amazing! He was very patient and understanding with…read moreme, and wanted to make sure I got the best service. I had my taxes done last year by someone else and they made major errors, Adam was willing to take the time and go over and fix those. I genuinely feel like he wanted the best for me and that's why I will continue to come back to him for my taxes. If you aren't certain where to get your taxes done, I definitely recommend getting them done by Adam! He will make sure you get the best outcome possible! Keep up the good work!

I would not recommend doing any business with this firm, especially Waseem based on my experience…read more After receiving an IRS audit notice, I reached out expecting guidance. Instead, I was told I would be charged additional fees just for them to respond and submit documentation on my behalf--despite them having prepared the original return. Even more concerning was the lack of communication and education. Important topics like depreciation, depreciation recapture, and proper land vs. building allocation were never clearly explained, leaving me exposed to potential tax implications without understanding the full picture. When I later asked for my depreciation schedule, I was questioned about why I needed it or interested in this topic now rather than simply being provided my own records. That response alone was both unprofessional and concerning. If you're looking for a CPA who is proactive, transparent, and actually guides you through the tax strategy side--not just filing forms--I would suggest looking elsewhere.

I came to Tim with a Tax issue my mom had a long time ago. Time requested an initial meeting and…read moreguided us through the process and set expectations of what can happen. Tim was also responsive if we had any additional questions and responded promptly to any additional requests. Thanks to Tim my mom's matter has been resolved and we can live peacefully again.

I experienced a tax issue with IRS. I've been on the phone with other tax attorneys that very…read moreobviously wanted to stiff me for huge bills and rope me in with fear tactics. Tim is a great guy！He was super helpful and honest，he took listen to my concerns, and provide detailed advice on how to address the problem. His charge is very reasonable. He showed me what is an outstanding tax attorney. I feel luckly to find him！I recommend him to all of my friends and colleagues. He is the best！