They deserve Zero stars!! I've been bringing my dry cleaning here for 20 years! I brought in a BRAND NEW white shirt to be pressed and when I picked it up it was stained! To make matters worse, they lied and said it was stained when I brought it in. There were no notes stating my shirt was stained until pickup. Sadly, I thought they would do the right thing and admit their mistake! But oh no, it was the blame game and they took Zero responsibility for their mistake! If you have no integrity or customer service, I will never give this business another cent! Terrible service to your loyal customers. Do not take your clothes to this dry cleaner and if you do, make sure you photograph your clothing before they stain it! read more

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One star for the actual cleaning service and the customer service. I brought in a brand new white dress shirt, never been worn, after cleaning I picked it up and noticed a black stain on the collar. Looked to be some kind of dirty oil, probably from the conveyor that holds all the garments. I returned the shirt for them to remedy and they were unable to completely remove the mark, and in the process they added another mark to the shirt. Mike called and says he doesn't see anything and that I am making things up and they would not refund me or compensate for the damaged shirt. He proceeded to say this has always been their policy to not pay for damaged garments. I quote "we are not up to your standards don't bring us your white shirts".... My standard being, don't damage a brand new shirt and then not take responsibility. At one point Mike told me to return it to Macy's. Unethical business practices. When I show up in-person to speak with Mike he changes his tune and admits to now being able to see the marks! But they won't do anything further to replace the shirt. I have been going here for 4 years and have never had to bring back a single item to be cleaned again. I would suggest to anyone who cares about their professional or delicate clothing to avoid this group as they do not take responsibility for their mistakes and based on other reviews I am not the first. read more

The lady at this location next to the nail shop is very nice and they fixed my son's pants for free when I got them and cleaned.

I went to pick up my comforters they have no fresh smell at all when I got home I had a small hard spot like it was still the spot my Grandbaby spilled milk on and since my cover was furry I wanted it to be cleaned right so no I was disappointed in them never again my comforter was 100.00 they charged me well it was two but it didn't smell like it was cleaned. read more

Honestly if I could rate this place a 0 star I would. I frequently take in my husbands jeans for heavy cowboy starching. I took 4 jeans in one day and when it was time to pick up I was surprised with the jeans just washed and pressed and no starching. I told the male worker that I needed a refund since the service I initially came in for was not met. and he said he will not refund because they were washed and since they have no more starch it's not their fault, but could give 4$ back. they wanted to charge me the same amount for regular washing as to my heavy starching price. I obviously fought back for my refund and they eventually gave in since I was proving my point correctly. After the refund was done the lady working there yelled at me and PUSHED me physically out of the store and told me to never come back. I promise, with this service I will never be back and I recommend anyone going there to do so as well. Horrible customer service and unethical. read more

WHY I WENT HERE: - can't sew to save my life - had blankets and couch cushions that needed to be hemmed at the seams for reinforcement - hours of operation more convenient to me than other comparable cleaners in the area THE LOOK (FROM THE OUTSIDE): - located in a plaza off of Truxel Rd and Arena Blvd - located in the same plaza as Asian N Cajun THE LOOK (FROM THE INSIDE): - like any other cleaners CUSTOMER SERVICE: - I wasn't charged up front because the woman who greeted me informed me she doesn't do the sewing, her sister does but wasn't in yet - everything was ready for me at a convenient time/date after submitting the items AND it was VERY affordable; would come again for any other hemming needs read more

They lost my designer dress shirt and refused to offer any compensation--no refund, no discount, not even a small gesture like a gift card. I've been coming here for years, but the customer service has steadily declined, and the staff has become increasingly rude. The quality of the dry cleaning itself has also noticeably dropped. After more than five years as a loyal customer, I'm sad to say I'm not sure I'll be returning. read more

Great service reliable customer friendly!!!! Owner wanted to make sure my suit that was tailored was a good fit after their tailoring, which it was!!! read more

Amazing!!! Best cleaners I've come across by far! I brought in a silk dress that went through a rough night...and they cleaned it and even sewed the sides that ripped. Pricing was a great deal and I picked it up pretty fast and it looks even better than when I bought it! 100% recommended! read more

I've been coming to this Fresh Cleaners location for several months now -- Excellent service, expedient, and professional. If you are looking for a dry cleaners with great customer service and consistent delivery on performance particularly with professional-wear, you can't go wrong with Fresh Cleaners. I will be back! read more

I was in a time-bind. My 3 pants needed to be hemmed. I was promised one will be finished same day and the other two the following 3rd business day. To my surprise, all three pants were completed and had my husband's jacket patches All done the same day!!! So impressed! Thank you!! read more

$18 to do an alteration on a cotton dress. They were nice, professional, fast, and decently priced. The end product was good, and they fixed a hole in my dress for free. I'll be coming back read more

I always do my dry cleaning here. They are great. They also do alterations very well also. It's like family going here. I highly recommend Fresh Cleaners read more

Been using Fresh Cleaners for several years and always very happy with the finished product. I have taken suits and other dry cleaning along with regular laundry for my dress shirts and I have never had a complaint. The staff is very nice and polite and my kids enjoy going in with me for the free candy. I like that they pay their employees a decent wage as it reflects in the quality of product. I will continue to always use fresh cleaners even though I have moved out of the Natomas area. read more

My favorite cleaners and a must go for alterations! My daughter needed her cheer uniform altered within 2 days for the first football game . Omg!! The extremely nice lady called us in 24 hours. She was soo kind!! Love her!! Her work is exceptional. She really cares about the community and wanted to see my daughter look good in her uniform. Thank you again and again!! We'll definitely continue to do business at Fresh Cleaners!! read more

This place is over priced. Sign on the window says same day service before 10am and I got there right at 10am and didn't get my items until 4 days later and realized it was $6.50 per jeans to get dry clean. I've been dry cleaning my jeans and other clothing for over 15 years and have never paid more than $1.99 per item and I usually get that back next business day after 2pm. Definitely will be looking for a new place to drop off my items, they do good work it's just their price and time is what my complaint is for the 2 stars. But other places I go too does good work too for less the cost and less the time! read more

I like this place because whenever I go to alter my pants(cut it short to adjust to my height) the lady only charges $10. Whereas other alteration places charges more than that. She is nice and is committed to her on-time policy of giving your things back in a timely manner. If you need to alter your pants this is your place to go because the price is affordable! read more

Great customer service, great quality dry cleaning. The lady at the front desk is so sweet!

My favorite place for any Dry Cleaning needs! The owners are wonderful! They make feel welcome when I stop by. I always get my jeans hemmed here. You can change in the small dressing room in the front and they will measure you on the spot. The prices are reasonable and you can find coupons in the Natomas Shopping Ad if you live in the area. For jeans - original hem, they charge around $16. It is expensive, but is average compared to all the other businesses in the area. Great customer service and very reliable! read more

I come here to get my shirts laundered. This was the place I finally ended up finding where 1) the price was okay ($1.75/sh), 2) the shirts came back unscathed (no broken buttons or stains from starching, and 3) where they did not mark your shirts with your initials. Friendly service. Recommended. The 10 Second Takeaway +Laundry service recommended. read more

Did a good job replacing a zipper, but $18!!?? & taking 6 days to get it done? Recommend going elsewhere for faster & cheaper unless you're desperate, then this place will do. read more

Used them for pants hemming and they did a great job! Will bring in my other pants for shortening.

Great Cleaners! I started using this cleaners because the other cleaners I was going to in East Sac was shrinking all my clothes (not cool). This cleaners get your valuable clothes clean. The prices are really reasonable and the owner is friendly. Not much else I can say or ask for from a cleaners. So this is the end of my review. All I can say is check it out for yourself I'm sure you will be a satisfied customer! read more

This is the second time I get the mans suits cleaned here. Im have been very satisfied with their service. Will keep coming here because of the great customers service and convenient location. read more

No after hours drop off window. No way to setup an account for easier faster payment processing. $4 just to press a dress shirt that was dry cleaned but became wrinkled in luggage. Tucked away in a plaza with so so parking and no drive thru. They do have free bags for drop off and all they do is write your last four numbers of your phone number on the bag not your name. Nobody comes out to your car. No free fabric softener packets. No after hour lockers for pickup. Quality is good they use good products and even do good tailoring. Timeliness poor and customer service good they sewed a small hole in my sweater for free. Its a business that includes hard work and they seem to appreciate loyal customers. read more

I brought 2 pairs of work pants that I wanted the legs tappered in, I paid $36 and I ended up with MC Hammer pants. Awful!

I had a table runner cleaned here, and they ruined it. They made me pay for the cleaning, and threw away the runner. They said since I've had the runner for 2 years and have used it twice, I got my money's worth out of it. read more

This is the same as the one on Arena next to Bel Air. If you're looking for something different don't bother. I think the other one sends the clothes here but I'm not sure. Anyway, they both do the same poor job and don't seem to care. Looks like many other people have the same complaint. There must be some sort of market for their service as they appear to be reasonably busy. read more

Not good. My clothes were late. The cleaning was standard. Won't be returning. Can't recommend.

I love this place. They always perform a good job on my clothes. If I have dirty spots, I point them out to the owners and they mark the spot. They always have a smile for you and my clothes always come out fine. I will continue to do business with them and with the second cleaners on arena avenue. read more

My husband and I have been going here for at least the last 3 years! The lady up front is always so kind and sweet, she always has a smile on her face when I come in! We usually bring in my husband's dress shirts to be dry cleaned and they do an amazing job every time! I've also brought in some of my own shirts that are dry clean only and they come back looking fresh and clean! I have never had a problem with the results. I also just had one of my nice jackets cleaned by them and, even after owning it for 4 years now, it looks brand spankin' new! I love this place and I will continue coming here!! read more

I don't review much, if at all, but this place is great. Prices seem very reasonable and the woman at the counter knows everyone's first name even though she doesn't speak great English. Great service and friendly atmosphere. read more

I also would have to side with the few others and refrain from recommending this cleaner. I feel that the job was poor. My pants look much more worn now. The lady was simply trying to get me to leave. Not very helpful. read more

My local dry cleaner. Always to a good job. Very nice family runs the operation. They also do a very good job on alterations.

Very good, consistent cleaner. Great customer service, never had any problems in the 6 months of weekly drop offs. I use the coupons from the local Natomas flyer. If i forget she gives me 10% off anyway. read more

They did a fantastic job altering a few pairs of pants for me with a quick turn-around time. I will be returning.

These guys are fantastic! My wife and I have been going there for two years and they are the best cleaners we've ever used! Next day cleaning if needed. They also do tailoring! Great service, really nice people! read more

I'm not sure how this ace does not have 5 stars! I moved up here about a year ago and they are the best dry cleaners in Natomas. They've never screwed up on order and clothes are always ready the next day. The sweet older lady at the counter is always cheerful and seems to remembers everyone's name. I definitely recommend their laundry and dry cleaning services! read more

For 6 years I came to this dry cleaners and every time my laundry was perfect every time. More importantly, I always looked forward to picking up my laundry here as the ladies at this location provide the best customer service of any laundry I have ever been to. They take interest in their customers both as individuals and as customers. Unfortunately, today was our last day picking up laundry here as we recently moved out of the Sacramento area. As we got in our car to drive off, the manager came out of the store, stood on the sidewalk, and then waved as we drove off. If that does not show that this cleaners cares about its customers, then I don't know what does. Fresh cleaners is already missed by us and we have only been gone from the area for 6 hours. read more

I discovered that my son had outgrown his dress pants two days before a special event. They cleaned and lengthened his pants in 24 hours with a smile! read more