I usually don't leave reviews, but I feel that I must after my husband's experience. My husband…read moredropped off his suit and dress shirt on Tuesday, March 3rd. He was quoted around $32.00. Pick up day and time was March 5th at 5 p.m. He needed it for a wedding out of town on March 7th. Keep in mind that this was only his second time going to this place and ever using a dry cleaning service. Fast forward to the wedding day, there were stains on the sleeve of the dress shirt. Unsure if the stain was there prior. I've attached pictures for reference. My husband had to figure something out minutes before heading out to the wedding. We came home Sunday night, March 8th. My husband went to tell them about the situation on Wednesday, March 11th. He was told that because of how long it's been, they refused to provide any kind of refund. They also questioned why he didn't notify them. It was our fault that we didn't verify when we picked it up, but we trusted that it was properly cleaned. Also, why couldn't they notify us that they couldn't clean the stain? Refund or not, my husband didn't even receive an apology. I believe that was unprofessional as they are providing a service. Definitely would not come back.

Paid $8 for Cashmere sweater that came back smelling and not clean at all looks like it was folded…read moreand put on hanger :(

Great place to get alterations done, men's shirts washed and ironed only $2.50 each…read more Dry cleaning amazing too! Friendly family That owns it ! A+++

Originally gave a 5 star review but had to edit after a few customer service issues and they lost…read moreme as a customer a few months ago. A few times in a row, they complained how I brought my dirty work shirts in. At first, they complained I didn't roll my sleeves down all the way before dropping them off. The next time, I made sure my sleeves were rolled down and the guy got snippy and now had an issue with me bringing my shirts In on their old hangers. Instead, he wanted me to bring hangers back in their own stack, shirts in a hamper bag with sleeves rolled down. After that, I said forget it and found someone else. Thank you for your attention to this matter.

Do not come here!!!…read more If I could give zero stars, I would. I brought in a white Aritzia suit that had been worn once. There was one small mark on it, and I was told it could be taken care of. Instead, I got the suit back covered in gray and black marks throughout the garment. To be clear, I dropped off a suit with one minor issue and got back a suit covered in new ones. I picked it up, drove straight home, and as I was hanging it in my closet I started noticing mark after mark after mark. I immediately called because I was genuinely shocked by what I was seeing. They didn't care! No resolve! What is most frustrating is that nobody mentioned a thing when the suit was returned to me. A white suit covered in dark marks does not magically end up that way after leaving the store. Someone should have noticed. Someone should have said something. $400 and it had been worn once.... I trusted professionals to care for it, and it was returned in significantly worse condition than when I dropped it off. Now I have to take it to another cleaner and hope they can undo whatever happened here because I no longer trust this business to touch the garment again. Take your clothing elsewhere!!

I dropped off two expensive dresses for dry cleaning. I picked up stained clothes! when I brought…read moreit to the employees attention. She informed me that I would still be charged. Way over priced, horrible service. Do not come here unless you want your clothes ruined.

I love these ladies! I've been going around Sacramento trying out different dry cleaners trying to…read morefind a spot that I like and trust (a sign of adulting) and have come to depend and rely on these ladies. Annually, I will bring my blankets to them to dry clean for the upcoming Lunar New Year and they always meet my deadline. Last week, I came on a Wednesday afternoon and requested a Friday return date for 1 dress and they did it. The cost was $15. I even have them dry clean my travel Beis backpack and it comes back looking brand new. WARNING: Parking can be tough sometimes! This plaza is not the biggest but they have a dedicated parking spot just for them so I've been able to snag that front space most of the time but be prepared to park a little farther, especially if you're arriving during lunch time as there's restaurants around.

Fast and friendly. Pressed 5 items for me in three hours. I will return in the future.read more

They deserve Zero stars!! I've been bringing my dry…read morecleaning here for 20 years! I brought in a BRAND NEW white shirt to be pressed and when I picked it up it was stained! To make matters worse, they lied and said it was stained when I brought it in. There were no notes stating my shirt was stained until pickup. Sadly, I thought they would do the right thing and admit their mistake! But oh no, it was the blame game and they took Zero responsibility for their mistake! If you have no integrity or customer service, I will never give this business another cent! Terrible service to your loyal customers. Do not take your clothes to this dry cleaner and if you do, make sure you photograph your clothing before they stain it!

One star for the actual cleaning service and the customer service…read more I brought in a brand new white dress shirt, never been worn, after cleaning I picked it up and noticed a black stain on the collar. Looked to be some kind of dirty oil, probably from the conveyor that holds all the garments. I returned the shirt for them to remedy and they were unable to completely remove the mark, and in the process they added another mark to the shirt. Mike called and says he doesn't see anything and that I am making things up and they would not refund me or compensate for the damaged shirt. He proceeded to say this has always been their policy to not pay for damaged garments. I quote "we are not up to your standards don't bring us your white shirts".... My standard being, don't damage a brand new shirt and then not take responsibility. At one point Mike told me to return it to Macy's. Unethical business practices. When I show up in-person to speak with Mike he changes his tune and admits to now being able to see the marks! But they won't do anything further to replace the shirt. I have been going here for 4 years and have never had to bring back a single item to be cleaned again. I would suggest to anyone who cares about their professional or delicate clothing to avoid this group as they do not take responsibility for their mistakes and based on other reviews I am not the first.

Five Star Cleaners & Tailoring did an amazing job with my wedding dress!…read more During our wedding, we took photos outside, and unfortunately, there was a little mud that got on my dress. On top of that, my cat must have been upset she wasn't invited, because a couple days after we returned home, she had a seemingly intentional accident in very close proximity to the dress. Although the dress was in a bag at the time, both the dress and the veil ended up with a slight odor to them. After that, I decided it was time to look into cleaning options. I had already been to Five Star in the past, so I used the Yelp project feature to reach out to them as well as a few other cleaners in the Sacramento area. They were very responsive and their pricing to clean and preserve the dress was very reasonable, so I decided to go with them. The turnaround time for cleaning was about a week, which is exactly what they estimated. They showed me the dress before it was boxed so I could confirm it was properly cleaned. There were no more mud stains, and the odor was completely gone! After I inspected the dress, they asked me to come back in a day or two after they had time to box it. It was wedding and prom season, so they were a little busy, and I told them I was in no rush to get the dress back. I went back a few days later and picked up a large box. There was an outer, regular, storage box and inside was a large preservation box that had a display window. It looked great! Oh, and to top it all off, I had originally only inquired about cleaning and boxing for the dress, but when I asked how much it would be to add the veil, they included it for free! Thank you!!

Esther makes customers feel welcome and listened to…read more 5 Star provides professional service and the turnaround time is explained and reasonable. Alterations are also explained and reasonable as well. Esther is the key to the excellent service with satisfactory dry cleaning and alterations at Five Star Cleaners.

I used to come to Sterling cleaners much more frequently when I lived closer. However, I just come…read moreoccasionally now, especially when I don't want to pay an arm and a leg for dry cleaning services in my new neighborhood. On my most recent visit, I dropped off a single sweater for dry cleaning, and it was ready within two days. The sweater looked amazing and the price was extremely affordable. I can't speak to some of the other reviews or complaints, because I have had nothing but good experiences at this cleaner.

I was out of town for a few weeks after dropping off my laundry due to a family health issue and…read morethey threw out my dry cleaning. They didn't even try to call me before they did it. Never returning again

Needed a rush cleaning for a short-notice funeral, and Safe and Save came up on a yelp search…read more I dropped off my suit supply suit, and got a shirt, suit, and pants cleaned. Prices were fair and they did a next-day turnaround for me which was greatly appreciated. Knocking off one star as I dropped the clothing off with a nice hanger meant for the suit / pants, but when I picked up my clothes the hanger was missing and had been replaced with the cheaper dry-cleaning hangers. They offered to make it right and said they'd hold a different nicer hanger for me if I wanted to come and get it, but it wasn't worth the drive. The suit came out great, but did have a strong chemical smell which dissipated within 12-24 hours of being left out to air out before the funeral, something to be mindful of if you have a short time table!

They are fantastic! The prices are unmatched and the quality of their work is excellent. I have had…read morenot only my wedding dress altered here but also my mom's dress and my bridesmaid dress. These ladies are kind , professional and experts at what they do. The dress was too tight and would not zip, they were able to work genius and now I am so excited for my wedding day. These 2nd photo is where it's too tight at he bottom and the other 1 and the last photos are where they opened the dress on the sides and made a beautiful corset back for the zipper that wouldn't zip. Also the back of the corset was not completely finished, they removed the rest of the corset in the dress where you see it. That's no longer there.