Not a busy Sunday about 2:30 pm in this establishment, maybe other 5 people around in the whole place, no customers at the sandwich-prep station though, only me waiting to be noticed by any of the 2 guys on the other side of the counter. At my third "Hi!" I finally get one of the guys who turns to me, leans over the counter holding a pen and a pad to take my order, his literal words: "talk to me, dog". Exactly, shocking! Where did that come from? I have no idea. My tone saying "Hi" to get their attention wasn't rude, so it didn't come from anything that I personally did to the guy as that was our whole interaction so far.
When I told him that he should be careful on how he talks to customers, considering that it might have been an [accident], he said "I was talking about the football match" (the one he was watching on a smart phone as he was taking my order). I asked him "What does - talk to me, dog - have to do with the football game" he just remained silent.
There has been one more incident with another employee in the past months, which I won't detail because it wasn't worse than the most recent event, but it confirms the culture of this place, that and the fact that management did not respond to the email I sent letting them know about the situation.
I've been coming to this store for a year, about twice per week since I moved to the neighborhood, and noticed what other customers have written on previous reviews, some of the staff have an anti-customer attitude. It's not just that they don't want to deal with you but they are proactive at showing it.
For this behavior to be so evident among the workers there, the philosophy must come from above. Most likely the manager himself, who in the two occasions of an incident wasn't around, promotes the wrong notion of that customers are too demanding or 'they need us more than we need them", so you can disrespect them at no risk. They are overlooking the concept and relevance to a business of something called CUSTOMER SERVICE. Google it, David (they provided me with the manager's name).
I'd like to see what happens to this business when a competitor opens its doors in the area, not even that, FreshDirect and AmazonNow have amazing options for customers that already pay the price at this spot. A business can go broke in a blink of an eye. Pay attention. read more