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    Fresh Set 688

    4.5 (2 reviews)

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    3 years ago

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    TGI Fridays Garner

    TGI Fridays Garner

    2.2
    (136 reviews)
    0.7 mi
    $$

    Came here today with my mom and sister for lunch and it didn't go well. There were very few people…read morein the restaurant yet it still took 26 minutes for my cup of french onion soup to come out. The cheese on top was melted but the soup itself was room temperature. My sister got the aloha bowl and loved her dish. My mother unfortunately got the soup like me and we both asked for it to be heated back up. 11 minutes later the waitress returns with our soups now piping hot yet turned to complete mush. The toast in the top just disintegrated and the soup was now inedible. We asked that the soups be taken off the bill and we'd find somewhere else to eat. After that it still took another 20 minutes just to get our bill. We spent an hour here and walked out hungry and unsatisfied. I didn't have high hopes for TGIFridays but soup should've been easy. More people arrived by the time we left and it appeared they were severely understaffed. Our waitress had to make drinks, serve other tables, as well as play hostess so I wouldn't even blame it on her. She was nice enough to take the soups off our bill. Needless to say we won't be coming back.

    Our Women's group planned a Friday Brunch for 25 at TGI Friday's in White Oak Garner. I called on…read moreThursday to give Management the heads-up that we were coming. I spoke with Kevin and he mentioned that we were welcome but advised that they were operating on a reduced staff. What's new right?! That's the nature of the beast at most restaurants right now. Anyway he asked that we exercise patience and I said no problem. When we arrived we were told we would have to wait for our server to arrive so we weren't seated at 1130a. We were seated about 1140 at 3 booths and 4 tables put together but all in the same area close to the kitchen. Amena was our server and she quickly came to get our drink orders and appetizers. We ordered the fried green beans. They were hot and tasty when they arrived at the table. Oh I mentioned to Amena we needed separate checks and she said no problem. Shortly after the appetizers those who ordered Salads received them...then entrees started coming. I'm estimating the time seated to the entree was about 40 minutes! For 25 guests that's great in my opinion. To my knowledge everyone received their entree with no issues and I started hearing comments..."this is good..."this is delicious". Impressed that the food was neatly plated and didn't look sloppily thrown on the plates. I don't recall getting a beverage refill or seeing any...but I was too busy eating. Now we're finishing up and Amena without asking is offering takeout containers. Portion size was pretty large for lunch...so several were taking out leftovers. We got our bills and of course that took awhile...but they were accurate and included a service fee...I think 18%. But we all left nice tips for Amena because she did an exceptional job serving 25 guests with very minimal issues. Personally I was not expecting such great service after speaking with the manager. It was a welcomed pleasant surprise. Also we weren't the only guests in the restaurant. We absolutely loved the decor in TGI Friday's. Beautiful warm and festive with nice backdrops and lots to look at. It appeared fresh and clean. Restrooms were nice too. Great visit today! Best server!

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    Fresh Set 688 - tradamerican - Updated July 2026

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