I have been to this office several years with my kids and find the office staff and dental…read morehygienists very sweet and professional. However, Dr. Pham is very cold, has no bedside manner, and arrogant. He previously told me my children would need all their teeth capped, but their teeth were completely healthy. When we see Dr. Tram, we have a positive experience.

I talked to my insurance and this dentist straight up lied to my face and told me they were just…read moregoing to take ONE xray of where my tooth hurt. Ending up trying to fraudulently charge my insurance for the most expensive X-rays. I will be reaching out to the DPTA for a lawsuit I wonder how many people they scammed like this. Thankful my insurance denied them. They literally tried to get paid for 3 X-rays and was going to make me wait 4 hours for a cleaning after pretending they made me an appointment that morning and "was going to squeeze me in." BEWARE

I was traveling out of Texas and broke an existing crown. I reached out to Conroe Family Dentistry…read moreto request an appointment on my return. As a new patient, the Scheduling Staff worked with me to get me in to see a dentist within 10 hours of my return home. Doctor Graham took all the proper steps to make me feel relaxed and destressed. She answered all my questions before she started any work. The Dental Assistant performed in the same way, working to remove any worries or concerns. Great Teamwork! Conroe Family Dentistry has latest new and high-tech equipment to provide the highest quality of treatment. Upper and Lower teeth were scanned using AI, so they could recreate the proper bite fit. The fitting scans were entered into a high-tech Milling machine that then went about cutting, sizing and aligning a new crown. The entire process from sitting down in the chair and out the door with a perfectly fitted and installed crown was less than 90 minutes. I was referred to Conroe Family Dentistry by a family member. I have now moved from a Dental Care Center and Dentist with a 30-year relationship to Conroe Family Dentistry. Very up to date equipment, well trained staff, and most of all, a stressless experience.

This dentistry is hands down the best in Conroe. I recently had my wisdom tooth extracted, by Dr…read more Robins and this was actually my first time going to them, the staff is very friendly, attentive and knowledgeable. I definitely recommend if you need any dental work.

Don't see Dr. Helen Sergerie at Sagewood Dental for a serious problem, she can't do anything. At…read moreleast that's what she told me! About 6 mos ago,I came in for a cleaning and check up, which was fine. A week later I developed severe pain in a back molar that already had a root canal. Dr. Helen Sergerie diagnosed an infection and prescribed an antibiotic and told me the only tx was to pull the tooth. I asked her multiple times, isn't there any way to save the tooth? No, she said , it must be pulled and sent me to an oral surgeon. I was told the surgery involved IVs, implants, tooth replacements and 6 mos before I would be finished. I went home to consider and took the antibiotics for 4 days and when I was still having pain, I called Dr. Helen Sergerie to ask if another antibiotic would be more effective. She said, Sorry, there's nothing more I can do. Wow, never got that from a Dr before! I finished taking the antibiotics and every day used alot of Listerine and the infection with its pain went away. I wasn't sure about all that other tx so waited to see how the tooth did. 6 mos later, no problems but I needed another teeth cleaning so stupid me, went back to Sagewood. Yup. Got another infection with that same tooth. Well I couldn't believe that my tooth couldn't be saved so I went to my previous dentist at Sterling Ridge Dental. One look and Dr Cope said, absolutely, that tooth can be saved! He sent me to Advanced Clinical Endodontics, (ACE) and sure enough they performed a re-root canal and prescribed strong antibiotics and finally cleared up the infection and fixed the problem with the tooth. One day! Not 6 mos! Stay away from the revenue focused, Dr. Helen Sergerie.

I do not dispute the skill of the dentists I have used, and I have been absolutely more than happy…read morewith both Dr. Solomon and Dr. Sergerie as dentist. They are both very meticulous in everything they do. However, their billing department is less than ethical. Do not ever take their word for what you may owe after insurance is applied, even if they say that they ran it before your visit and are sure that the amount you are paying will cover the bill. Before my child's appointment, I had them run not one, but two, insurance coverages, so that on the appointment day I would have a true balance. The office personnel who handled this for me told me I was probably over-paying a bit for these services, but I went ahead and paid them close to $2,000 (after all, they told me that they had run both insurances, and this would be close to the amount that would be owed). Six months later, I get a bill for almost $350. At first, I thought this was just a mistake or some lag in either insurance payment or accounting. I know this can happen. For months a notice simply showed up through text message- no call, no explanation for the payment request, nothing to explain what had happened after such a long lag. Of course, I would not have normally expected a personalized call over invoicing but given the lengths I went to (since it was such an expensive visit) in order to ensure it was budgeted for, this bothered me. Finally, I picked up the phone and called them. They said they would look into it and call me back. No return call. The month passed and so I believed it had been resolved through insurance- a mistake, but, again, a text message for an unpaid invoice arrived. I immediately called the office to find out what had happened. The office person put me on hold and then returned to tell me that one of the insurances did not pay and I owed the invoiced amount. This being in direct contradiction to what the girl had told me when she originally reached out to both insurances to verify payment before services were even rendered. Sagewood Dental did not lose my business because of skill, but because of unethical business practices. I will not use any company that lies to me in order to perform services and then comes back six months later, plus, to collect more money- especially when the customer service and explanation have been handled so unprofessionally.

Dr. Robins is a must see!…read more I had a short time under the care of Dr. Robins due to a transfer to Chicago. There has been no one whom I trust more with my mouth fallowing a root canal, along with other procedures. Such have impacted my daily life in the best way. I would come back to Texas just to be under the comfort and confidence of His care.

Know your dental benefits and verify your treatment estimate yourself…read more I'm writing this because I hope our experience encourages other patients to become informed consumers of their own dental care. Treatment plans are estimates, but before agreeing to thousands of dollars in dental work, review the charges and independently verify anything that doesn't make sense with your insurance company. I'm very glad I did. My husband received a treatment plan at Sterling Ridge Dental involving multiple crowns. Our Delta Dental PPO covers crowns at 60% in-network, yet one crown was estimated at approximately 45%. When I questioned this with the office coordinator/manager, Theresa, I was told perhaps our benefits had decreased and was advised to contact Delta myself. I did. Delta confirmed our crown benefit was still 60%, consistent with estimates we had received from other in-network providers. Unfortunately, my conversations with Theresa became increasingly uncomfortable. I found her demeanor dismissive, passive-aggressive and at times hostile simply because I continued questioning discrepancies in the treatment estimate. At one point, she suggested another provider may have obtained a different result by coding a different tooth and said their office would not "unethically" code the wrong tooth to obtain coverage. That was never what I requested. I simply wanted to understand why their estimate didn't reflect the benefit Delta confirmed. I also questioned separate D0350 photographic image charges for the crowns. Theresa told me these photographs were needed as documentation/proof so the practice could get paid by insurance. I specifically verified this with Delta. The representative told me D0350 photographs are NOT required for crown reimbursement and that standard dental radiographs, including periapical (PA) x-rays, can be used when additional documentation is necessary. PA x-rays are covered under our plan. I understand an office can choose its own documentation practices. My concern was being charged separately for something presented as necessary for insurance reimbursement when Delta told me that specific photographic code was not required. This was especially confusing because during our consultation, the dental assistant took intraoral photographs and specifically told us they were for internal office use and were not something we would be charged for. When I continued questioning these issues, Theresa became more confrontational and told me, word-for-word, "We're not going to let any insurance company dictate how we run our business." She also told me I was "lucky that we accept your dental benefits." I wasn't asking insurance to dictate how they practice dentistry or asking anyone to improperly code anything. I was asking reasonable questions about our coverage and financial responsibility before committing to substantial dental work. Theresa ultimately proposed obtaining a formal predetermination from Delta. She also attempted a three-way call with Delta, but I was disconnected/hung up on and she never called me back. Within approximately the same week or the following week, I received the predetermination we had been waiting for, yet I still received no follow-up from Theresa. Ultimately, this wasn't about one relatively small fee. It was about transparency, professionalism and how legitimate patient questions were handled. We intended to establish long-term care here. My husband had substantial dental work to complete, I had scheduled my own new-patient appointment, and we potentially would have referred others. Instead, we canceled his treatment and future appointments, canceled my appointment and chose to seek care elsewhere. My advice: KNOW YOUR BENEFITS. Request an itemized treatment plan, review the charges and call your insurance company when something doesn't make sense. No patient should feel intimidated, pressured or "lucky" that their insurance is accepted simply because they ask questions. Being an informed patient is not being a difficult patient.

America's family dental Help set me up with insurance. That is out-of-network.\n I said they would…read morecall the insurance company and get it straightened out.\n They did not. And told me they had a way of working around it. No return calls

We are new patients here and I absolutely love it! Dr. Flores is awesome! Actually all the staff is…read moregreat. From the front desk to hygiene and assistants! They give you a treatment plan for what they recommend and you decide what you want to do and when. I never felt pressured to do any of it. Highly recommend.

Since the beginning of the year, I was supposed to have my wisdom teeth removed. I asked several…read moretimes if a nurse would be present during the procedure since I was going to be put to sleep. Out of nowhere, they canceled my appointment and never called me back to reschedule. Yesterday, I went in for a cleaning and also mentioned that I wanted my wire removed. Just like in other reviews, the staff seemed to be in a rush. The dentist briefly spoke with me, then got up and called the hygienist. The hygienist who came in was extremely rough -- I've never had to stop anyone during a cleaning before, but with her, I had to tell her to stop. She never once asked if I was okay and seemed to be rushing through everything. In the process, she even cut my lip. When I told her she was being too rough and mentioned that my previous hygienist wasn't like that, she told me they had fired the previous one. Later, I asked one of the front desk staff, who told me that the previous hygienist had actually left to work somewhere else -- meaning the one who cleaned my teeth lied to my face simply because I complained. She also tried to rush me out right after the cleaning, but I stopped to ask about my wire. It felt like the dentists were more focused on chatting and having fun, removing their pimples than focusing on their patients. They eventually told me to go back to my room and wait, but honestly, couldn't the dentist have removed the wire before the cleaning?

I have been coming to this location for over 5 years now, and like it very much…read more All of the staff is friendly- from the front desk employees to the hygienists and dentists. They are great at explaining everything from your cost to recommendations for any procedures or preventative at home measures. They can even fit you in for any kind of emergency! I also like that they seem very organized and don't just have a temp answering the phone for someone else to call you back or put you on hold a lot. Every time someone answers the phone or responds to you, they look for a solution right away or direct you to someone that can answer your questions! I will keep coming to this place for all my dental needs. If you are looking for a new dental place, you should come here too!

I had a cracked tooth that had to be removed. They got me in real quick and the drs were very nice…read morebut I had to pay half the total fee, $900plus with insurance, before my appointment. Then they scheduled me for a follow-up a few months later. I called and canceled that appt as I was going out of town. As soon as I hung up I was sent a notice of my next appt - that I did not book. I called to cancel and it took several minutes of her trying to get me to rebook and explain the automatic new appointment. From the moment I walked back to the chair they were trying to sell me on different services. Not what I expect from a dental office.

This place is horrible.. I've given them several chances but their front office staff is just too…read moreincompetent, they over charge you, refuse to speak with my insurance regarding an appt I have that they incorrectly verified coverage for. My parents have had similar horrible experiences with them and have already left. I'm the last to go and should have left sooner.

Very good front office personnel. Hygienists and doctor are very good. Only downside is they don't…read moreaccept our insurance anymore. If they ever accept it again we will definitely go back.

Dr. Pagano saw me after hours after I chipped a front tooth yesterday! I was in and out under an…read morehour and he just messaged me to check on me!! I'm more committed to Dr. Pagano than ever now. So grateful for his staff and dedication. Never going anywhere else!! Highly recommend him.