PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

We had a great experience here getting my husband a new car! Mr Anet was very kind, honest and…read moreaccommodating. We will be sure to check his inventory in the future when we need to replace our other vehicle. We felt like he gave us a very fair price and good value for our trade in. Thank you!!!!!

Bought a BMW X6 - so far it runs perfectly. Would use them…read moreagain in the future. Thanks to Prince and George for the great customer service!!!

Bought a Porsche Macan a year ago! Worst experience ever! I should have known by where they are…read morelocated

One star is too generous. These people are total scammers!…read moreWe went to look at a certain car and was told it was in the shop for repair. Told they would call when we could see it. I had to call. Oh it's here. Went out to see car. Oh we sold it just signed a contact and took payment. Wanted us to buy something else we said no. Then offered to sell us the car we wanted EVEN AFTER HE SAID HE JUST SOLD IT! We said no. Then one employee became hostile and proceeded to use profanity! To a lady! He would have certainly hit me had my husband not been there. Please close this "business"

I wish I could put a ZERO don't go to this place horrible customer service the cars they have…read moreonline they dont even have them at their property

I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

Excellent experience. Went with my sister to buy a car. She loved the first one she tested and…read morebought it. Great price on a used Mercedes! Good negotiating with the sales agent, Max Tauber, very quick and great service. Needed a bulb changed in brake light and they fixed it right up and were very nice to deal with. Great experience. Would definitely buy from again - they had some great cars for good prices!!!

Pathetic. DO NOT buy cars from them. They are bunch of cheats. They buy SALVAGE cars from auction…read moreand then sell it to you after a bit of repair. I bough 2015 Maserati Ghibli. It had water damage and is costing me $10000 to fix. When I asked them to pay for repairs, Max denied and said, "we are not a repair shop"

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

Made a yelp account specifically to not recommend this store. I bought a car from here and…read moreimmediately had problems (puncture in the tire, needed a new catalytic converter, replacement of different hoses). It was all covered under warranty, but no one has had ANY urgency to help you once they've sold the car. It has been a nightmare scheduling appointments and actually getting any work done. I've heard from four separate employees that "we'll give you a call back" and then never heard from any of them. This car was supposed to have been done yesterday but they had delays of course. I've currently been sitting in the store for 4 hours because an employee told me it would be done 4 hours ago (still not done, I guess the tech never picked up the needed part). The lack of communication between employees, techs, and managers is actually mind blowing. The only reason this is getting 2 stars is because the service manager has actually been trying to help us, but it has still been a painfully long process to repair the brand new car I bought.

I had a very disappointing experience with Park Place Motorcars Dallas, and unfortunately it…read morecompletely failed to live up to the reputation and standards the dealership claims to represent. On Monday, March 9, 2026, I visited the dealership with my mother to look at a 2020 Mercedes-Benz GLE that we were interested in purchasing for her. We worked with a salesperson named Keith, who showed us the vehicle and took us on a test drive. After the test drive, my mother decided she wanted the car and we clearly communicated to Keith that we were ready to buy it. He even congratulated my mother on the purchase, which gave us every reason to believe the deal was essentially secured. Because it was already past the dealership's closing time, I told Keith we could return the next morning to finalize everything. He agreed and told us that would be perfectly fine. The next day (Tuesday), I sent Keith all of the information he requested so we could move forward with the purchase. Hours went by and I did not hear back from him. I finally called around 5:30 PM, and Keith told me they were conducting a hail drill and that all vehicles had been moved inside, so he could not access the GLE. He said we would have to finalize everything Wednesday morning instead. Unfortunately I could not personally go Wednesday, so my brother took my mother to the dealership on Wednesday, March 11 to complete the purchase. That is when we were told something shocking: they could not sell us the vehicle because someone had supposedly placed a deposit on it the previous week. This makes absolutely no sense and is extremely frustrating for several reasons: 1. We spent three days working directly with Keith about this exact vehicle. 2. At no point did he ever mention there was an existing deposit on the car. 3. He allowed us to test drive it, told us we could buy it, and even congratulated my mother. 4. Because we believed the purchase was happening, we passed on other vehicles we were considering. If there truly was a deposit already placed on the vehicle the week before, that information should have been disclosed immediately on Monday before we ever took a test drive or discussed buying the car. The situation ultimately wasted several days of our time and created unnecessary frustration for my mother. What makes the situation even worse is that we did not receive so much as a courtesy apology from management for the confusion and poor communication. For a dealership that markets itself as a premium luxury car buying experience, this level of professionalism and transparency is extremely disappointing. Whether this was due to poor communication, disorganization, or something else entirely, the end result is the same: our time was wasted and expectations were set that the dealership could not fulfill. I hope Park Place Motorcars Dallas takes situations like this seriously and improves their communication and sales processes so other customers do not have the same experience.

I called to book a service appointment & explicitly asked to receive a comparable vehicle for my…read moreloaner. I bought a 3rd row SUV because that's what my family needs & being placed in a GLC would not work. The appointment setter assured me, I'd get the same car. I knew it was possible because I bought a certified loaner which I now regret as it's a 2025 & it shifts like a 1905. It downshifts & I feel like the transmission is literally about to fall out of the bottom onto the pavement. Well I get to the dealership & what do you know? They tried to put me in a GLC. I complained to the manager & was assured that in 24/48 hours they would drop off a 3rd row loaner @ my home or place of business. Well it's been 72 hours & no one has called with any updates or changes & we still have a broken car with no loaner. I've left our service advisor Jasmine a voicemail & she has not returned my call. Getting someone on the phone here takes an act of congress. I'm gonna give Mercedes in Grapevine a shot & hopefully my experience there will improve.

If you are on the hunt for a pre-owned vehicle go see Isaac Moreno at ESB Motors. Especially if in…read morethe market for a VW, Audi, BMW or Maserati. I've never experienced a more considerate, helpful and honest salesman anywhere.