I went to Sewell INFINITI to look at a used vehicle I found online. I walked in cold and asked for…read moresales and the receptionist called up Nick L. Nick is wonderful easy going guy and looked up the vehicle and took me over to another lot to test drive it back to the dealership. I am a car guy and roll in with a 5 page inspection checklist. We talked over a few things and Nick let me alone to crawl all over it while he got the CarFax and other history. I thought I'd finally found it with only one issue. An airbag light that, as a serious safety item, couldn't be ignored. The INFINITY service team came back with bad news of $8,000. To Sewell's credit, they took it off the market and will lose some significant money on that trade in. This could have been a start of a great relationship but Sewell took the right action and it's what I would have expected of them. Even though I'm not driving a Sewell today, I still want to someday. Ken M.

Camden provided excellent customer service and made buying my QX60 a great experience. I especially…read moreappreciated the care and attention after the purchase--they were responsive, thorough. They made sure I was completely happy with my vehicle. I highly recommend them!!

Just got another car from Sewell Subaru in Dallas! Both the sales team and the service department…read moreare fantastic--they respect your time and get you in and out quickly without any hassle. Truly a great company that knows how to treat its customers. I highly recommend them!

As is expected, Sewell has amazing service! We have a…read moreForester and I have test drove an outback (preparing for whenever it is time for me to get a new car) and the sales staff is amazing. We recently had something wild happen to our sunroof and it cracked really bad. They had it fixed in a day.

This was a great experience. Adrian was a wonderful salesman. There was no pressure, he knew the…read moremodels and inventory. The dealership was very nice, great facility, good selection of trucks. We met multiple people and they carried the same level of excellence. They really worked with us to find the best car for us, not just what was in their lot. Ultimately our indecision lost us the deal but they were great the whole time. I would recommend this dealership to anyone and be sure to ask for Adrian.

First time having service done on our GMC 1500 that we leased here in November and whooaaaa $145.00…read morefor a regular oil change? $105.00 for tire rotation and balance? Are you kidding me? Won't even price match with their local GMC competitors? As any other dealership will do, my husband drives the truck and I drive a Lincoln that I leased from the Lincoln Store across the street....they price match service coupons to other Lincoln Dealerships......This is absurd Sewell! And don't give me the speech of what we offer that's "complimentary" blah blah blah bc I can get the same "complimentary" service at McKinney Buick GMC with the same GMC certified technicians for $85.99 for an oil change & FREE TIRE ROTATION, with a drop off & pick up service and a loaner. Same exact service, not the same price tag. Totally unjustifiable & won't be coming back. Horrible! Waiting for our Truck to be brought back & pray there's no other issues & everything was put back correctly.

As the owner of 2 Mazdas...a 2020 CX-5 ans a 2025 CX-30, I HIGHLY recommend Town North Mazda…read more I want to give a special shout out to my service advisor, Victor Bernal. He takes such good care of my needs....explains things to me so I can understand what's going on, communicates the status of my repairs, appreciates my loyalty to the brand and the dealership. He is honestly the best aspect ( of many good things) at Town North Mazda!

Victor is the best Service Customer Representative! I have had my car serviced at this location…read morefor over 5 years. Victor is always respectful and listens to my questions. He helps my understand the recommendations. I appreciate the courtesy ride drivers over the years too. Thank you, Victor! I like getting the video of the inspection and work being done by the different technicians. My only recommendation is the owners understand prices need to be kept in alignment and not inflated.

There is simply no other dealership that can compete with Sewell Cadillac Dallas--and no other team…read moreof employees who demonstrate the same level of dedication, pride, and skill as those at Sewell! My experience with Hadi, my Sales Associate, and Quinn, the Internet Director, set a new standard for what any buying experience should be. From start to finish, they delivered a process that was seamless, transparent, and truly customer-focused. Their communication was outstanding. Every question was answered with a sense of urgency and accuracy, every detail handled with precision, and I was consistently made to feel that my business mattered--regardless of the size of my purchase. That is rare in sales today, and it truly set Sewell apart. What impressed me most was the genuine pride both Hadi & Quinn take in working for Sewell. Hadi spoke often about the "Sewell family" and the values instilled by Mr. Sewell, where employees are treated exceptionally well so they, in turn, will treat customers exceptionally well. That philosophy was evident EVERY step of the way. Sewell has truly empowered their staff to deliver a white-glove, 5-star experience, without making the customer pay an extra cent -- loaner vehicles, service pick-up, thoughtful follow-ups--proving that Sewell's focus isn't just on the sale, but on building a lasting relationship. They understand the bigger picture: cars depreciate, but the way a customer is treated defines where they will return to do business and who they will recommend, for years to come. Sewell IS the Gold Standard. This is how all customers should be cared for and how all sales should be conducted: with respect, pride, and an unwavering commitment to excellence. No other dealership could ever come close without completely rewriting their culture, reinventing their mission, and retraining every single department & associate from the ground up. Sewell has built what other companies only dream of, and Hadi and Quinn are clear proof of why this dealership is in a league of its own. Once you experience Sewell, I assure you that every other dealership will feel like a major compromise -- Trust that you'll NEVER give another company your business again! Thank you, Hadi & Quinn!

***UPDATE - 08/29/26 *** I reveived a call from Brent Vest…read morewith Sewell regarding my letter to corporate and my issues/complaint. Basically what he said is that I purchased a used car and I should expect to have repair bills. Brent was very quick to point out that I declined the extended warranty that was offered to me when I purchased the car, of which I cannot find any proof of in my paperwork. In addition, I have never heard from anyone from Sewell Corporate. I will never purchase another vehicle from Sewell. Their pricing is higher than other dealerships because of the Sewell name and reputation however, that is just false advertisement because they do not stand behind their product. NEVER AGAIN! In 2024, I purchased a used, one owner, 2017 Cadillac XTS Luxury with only 37,700 miles. The vehicle appeared to be in excellent condition, and although it was not a Certified Pre-Owned vehicle, I believed that a vehicle sold by Sewell would have been thoroughly inspected and would be in excellent mechanical condition. Unfortunately, during the two years I have owned the vehicle, I have spent more than $4,600 on repairs and maintenance, all performed at Sewell Cadillac. Considering the purchase price of $22,998, these expenses represent more than 20% of the cost of the vehicle, which I believe is excessive for a low-mileage luxury car purchased from a dealership with Sewell's reputation. I am extremely disappointed by the number and cost of repairs I have experienced in only two years of ownership. I chose to purchase my vehicle from Sewell because of your long-standing reputation for quality, integrity, and exceptional customer service. Based on my experience, I do not believe this vehicle received the thorough inspection that I expected before it was offered for sale. While I understand that mechanical components can fail over time, many of these issues occurred relatively soon after my purchase or involved repairs that reasonably should have been identified during inspection or routine maintenance. As a result, my confidence in both the vehicle and Sewell's inspection process has been significantly diminished.

Ray was awesome he helped me out so much, made sure I was taken care of and got me in and out in no…read moretime! He made sure I walked out happy with my purchase! Thank you Ray! Mike the finance guy was also amazing too! He took care of me as well! Thank you Mike!

Service is so slow. At least they give you a loaner but they don't keep you updated they don't…read moreanswer the phone and your car is there for weeks. I want my car back! It's been there 4 days and I know they haven't even started working on it

Fantastic car-buying experience. Alvin and Brian were both great to work with, and I love the car!read more

This has been, without question, the worst car-buying experience I've ever had, and this was…read moresupposed to be a special purchase because it was my fourth Mazda. Instead, it has turned into an ongoing nightmare. I traded in my 2023 Cadillac, which already had a negative experience in purchasing it with Ed Morse dealership Dallas, as I had issues after a bad purchase transaction. Instead, 22 days later, my trade-in still has not been paid off because the dealership sent the wrong payoff amount, not following the contract that we all signed. As a result, I still owe money on a vehicle I no longer own. On top of that: My two rebates were not applied correctly totaling $1,250,00 ($750 veteran) ($500 Mazda to Mazda) I canceled my extended warranty and GAP coverage, and I am still waiting on my $4,092.10 refund. That I was told I would need to pay the balance first so that they can receive title before refund me the difference in what they failed to pay by contract. Now I have a car payment due on the new vehicle and still need to pay off the old vehicle for them to receive title, then to wait on at this point for 2 checks they OWE ME. Every time I ask for an update, I get a different answer. Working with Owen Benson and Brian in Finance was extremely frustrating. They were never on the same page, and neither would return calls or answer questions when issues came up. Instead of taking ownership, everyone points fingers at someone else--the finance department, accounting, or another employee. Since January 16, I've been given nothing but excuses, conflicting information, and the runaround. No one has taken responsibility, and no one has corrected these mistakes. A dealership should not leave customers chasing their own money or worrying about a trade-in that should have been paid off weeks ago. I chose Norm Reeves Mazda because I have been a loyal Mazda customer, but this experience has completely destroyed my trust in this dealership. If you're considering buying a vehicle here, make sure every rebate, payoff, and finance document is verified before you leave. I wish I had. I sincerely hope management steps in and resolves these issues because no customer should have to go through what I've experienced.

Riccio is the salesman to work with, he worked wonders for me and my family. The whole time was…read morevery pleasant only dealing with him thru the entire process. I will definitely be coming back to this dealership when I'm ready for a third row vehicle!

If you need service, simply ASK FOR TAYLOR as your Tech Advisor…read more The guy is hungry to help, and did he. Thanks so much Taylor!!