Some friends and I stopped by late at night just to grab one quick item, and what could have been…read morean uncomfortable situation turned into a really meaningful moment because of one employee's kindness. Shortly after we walked in, two drunk young adults came into the store being loud, bumping into things, and lingering uncomfortably close to us while we checked out. It honestly made us feel uneasy. The employee quickly noticed and calmly told them not to do anything crazy while keeping a close eye on the situation. When we finished paying and left, he didn't physically stop them, but he kept them inside the store for a few extra minutes so we could get to our car safely. As we were pulling out, we saw him watching to make sure we had made it out okay. That small act meant more than he probably realized. The worker was a bald white man with a mustache wearing a gray shirt. His kindness and attentiveness did not go unnoticed. We need more people like him in the world.

The products sold at Ralph's are delightful and delicious. The premier grocery store that even…read moreallows you to dine in-store. From affordable prices to excellent customer service, Ralph's has it all. It's the reason you're missing out on great deals and quality produce. Go now to Ralph's. There's always someone there to help.

I had one of those small but meaningful experiences at Whole Foods last Saturday that completely…read morerestored my faith in customer service. While I was in line, an elderly woman ahead of me was struggling to find her Amazon Prime number to receive her discount, holding up a long line in the process. The cashier, Opal, was extraordinarily patient. She didn't rush her, didn't sigh, and didn't treat her like an inconvenience. Instead, she calmly walked her through how to locate the number on her phone, ensured she received the savings she was entitled to, and graciously answered multiple questions afterward. It was genuine kindness -- not performative, not transactional -- just respectful and thoughtful service. What made it even more special was that the manager on duty, Gina, came over to bag groceries at our line. As Opal was ringing up my order, I asked Gina if she was Opal's manager. You could see a split-second look cross her face, as though she were bracing for a complaint. But I quickly told her that Opal had delivered exemplary customer service to the woman ahead of me. Gina was visibly relieved and appreciative when she realized it was praise. And Opal heard the whole exchange! It was such a sweet moment. In a world where people are quick to criticize and slow to compliment, this interaction truly stood out. Opal treated that customer with dignity and patience, and Gina clearly fosters a culture where that kind of service is encouraged. Whole Foods should be proud to have both of them.

Price are out of control in this place, theyve skyrocketed lately. Items are three times the price…read moreof what they are here, than, in other grocery stores. I guess bezos must need to top up his coffers. Won't be using them again.

The new florist Manager (Meredith) is absolutely amazing! She's so great that we have followed her…read morefor several years from her previous store location across town to this location now. I specifically always go to this store now for all my flower needs. I know how much love, care & attention Meredith always gives to all the beautiful flowers and her customers. I highly recommend having Meredith personally make an arrangement for you. Ralphs made an excellent choice in making Meredith their florist Manager.

I have been a loyal customer of this store for over 10 years. I have purchased hundreds of bouquets…read moreand countless other items here over the years. Yesterday's experience was so frustrating and upsetting that I honestly don't feel like returning anytime soon. I needed flowers for my niece's preschool graduation. Unfortunately, most of the bouquets in the floral department looked semi-wilted and far from fresh. After searching, I found one bouquet in a bucket that looked acceptable, but it needed wrapping. The bouquet was priced at $35. I asked the employee in the floral department, McKenzie, if she could add wrapping paper. She told me she could, but that it would be an extra charge. I was confused because every other bouquet in the department already had wrapping paper. After I questioned it, she reluctantly wrapped the flowers, but the result was rushed, sloppy, and unprofessional, with visible tape making the bouquet look unfinished and unattractive. I politely asked if she could at least add a short ribbon to cover the tape and make the bouquet look presentable for a graduation gift. She immediately said no and told me she would have to charge $5 for a small ribbon and send me off to front checkout although I always pay for flowers in the floral register . Throughout the interaction, her attitude was dismissive, rude, and unwelcoming. At one point, she even instructed me to stay behind the line in a manner that felt unnecessarily harsh and disrespectful. I asked her to check with a manager. She spoke to someone and returned saying the answer was still no. When I later spoke with a manager myself, I initially received little help. I was ready to leave the bouquet behind and walk out of the store when another manager stepped in and asked what had happened. I showed him the bouquet. To his credit, he immediately agreed that the wrapping was unacceptable and apologized for the experience. He personally escorted me back to the floral department and asked McKenzie to rewrap the bouquet properly and add a ribbon. Even then, McKenzie remained visibly annoyed. The way she handed the finished bouquet back to me felt almost as if she was throwing it at me. That was my final straw. I left the store feeling upset, shaken, and deeply disappointed. One employee's poor attitude can undo years of customer loyalty . I want to thank the manager who stepped in and resolved the issue professionally. Unfortunately, the behavior I experienced from McKenzie was some of the worst customer service I have encountered in a long time. Employees like this can seriously damage the welcoming atmosphere that has kept customers like me coming back for years.

Chicken was spoiled, smelt bad. Store manager was nice, said she would replace it. Did not want…read morethat smell in my car and literally not worth the drive. I fed it to the trash can. Cakes & pastries are delicious! Overall, its 5 stars minus the 1 star = 4 stars!

When I lived in CA we shopped at this chain Mexican market. I recently visited CA and came here as…read morea last resort due to proximity to where we were staying. Everything was OVERPRICED like I had never seen before. Definitely not somewhere I'd shop if I lived in CA. Service is ok. Variety is limited.

This store is large and usually well stocked. I don't have a had time finding what I need when…read moregoing here. For the best savings, use their app for digital coupons. It's kind if annoying that you have to do all of that, but it will save you some money. Their deli has some of the best grocery store fried chicken IMO. Produce is usually fresh and in good condition. There's plenty of parking in the front and the store never feels too busy. Also I rarely have to wait in long lines to check out.

Floral department was my first time and the experience was truly great all ,Thanks to Maria I…read morewas able to grab some tulips and have her make a bouquet for me. Which indeed you did a fantastic job and would highly recommend to folks thank you again, Vons. I will definitely keep coming back

This location is really convenient for so many people !! Great customer service is always great !!…read moreStephanie has been so nice to me and my family for years now !! She always has the greatest personality and smile !! You get happy when you see she will be your cashier !! The app is helpful just clip coupons and get great savings and fresh food !! The store is always clean and flowers are always blooming in dept Hurry get sown there and get some food to make for your family !! Also I saved 25% in Member Savings !!

I bought a $50 "DOORDASH" gc earlier around 11 AM ~ish and once I got home and try to put the PIN…read morenumber in my DoorDash app, someone already had it aka USED!!!! So, I went back to the same store and they couldn't do ANYTHING ABOUT IT ONCE IT LEFT THE STORE!!!!! I called the customer service number on the receipt at the bottom of the receipt to make a FRAUD CLAIM. THATS SUCH BS!!!!! I am beyond FURIOUS!!!!!!!! WHAT A SCAM; BE VERY CAREFUL SHOPPING HERE.

I still like this store, it can help save you money and eat healthier…read more I keep an eye on the flyer because they have a great selection of yogurt, labneh and cheeses and if you can get it when it's on sale - even better The store must be getting more popular because lately it's been crowded - I need to figure out when the off times are I always get pita here - a deal of a price - and I Pair it with labneh and veggies for my healthy roll up sandwich lunches for cheap! Love their selection of fetas- the nice lady even let me sample a piece of one I had not had before so I could make sure it would work in the dish I was making They have a wide variety of items - last time they had my favorite brand pickled green tomatoes so I treated myself I even noticed they have graffeo coffee in the deli section so now I can pick that up locally and don't have to have it shipped to me

THE WORST customer service from any grocery store in the Santa Clarita Valley…read more On Sunday, I went in and Frida was extremely rude. She had no sense of urgency when assisting customers. While I was waiting at the register for her to ring me up, the least she could have done was acknowledge me and say she'd be right with me, but instead she kept talking with her coworkers. Once she finally started ringing me up, she began grabbing the hand basket on the conveyor belt and mumbling to herself, seeming upset. I mentioned that everything I had was already rung up and that the basket wasn't mine. She then started shouting at me, saying she knew that. Then, when it came time for payment, she began shouting at me again because apparently I was "taking too long," even though the screen was prompting me to wait for the cashier. She kept yelling that she was waiting on me and telling me to "go." When I called the store to complain, the floor manager said she would pass the message along and that the store manager would reach out. Well, here we are four days later and still no call from the store manager. I have only visited this store a handful of times, and every experience has involved awful customer service. I will never shop here again. That was the last straw. If employees don't want to assist customers, then please consider adding self-checkout stations.

I I would like to recognize Gina at Trader Joe's for her exceptional customer service and…read moreprofessionalism. Every time I visit, she consistently goes above and beyond to make each customer feel welcomed and valued. She always has a warm smile, a positive attitude, and is eager to help no matter the situation. What stands out most is her genuine kindness, patience, and willingness to assist with anything--from answering questions to helping locate products or simply making someone's day better with her uplifting energy. It's clear she takes pride in her work and truly cares about the customer experience. Employees like Gina are what make Trader Joe's such a special place to shop. Her dedication, friendliness, and outstanding service deserve recognition. Thank you for all you do!

I am a loyal fan of Trader Joe's. This is strengthened by the fact that they had a bathroom that…read moresaved my life. After a long drive, I was praying that this Trader Joe's has a bathroom (because public restrooms are for some reason not as common anymore). I always love picking up flowers and bottles of sparkling tea (a nonalcoholic analogue to wine) when I visit friends. This location was selling carnivorous plants which is a huge temptation for me but is something I cannot sustainably maintain at this point in my life. Maybe in a decade. TJ cashiers are always super friendly.